Shoes.com

We apologize to the customer for any inconvenience experienced with our companyThis is no way in which we pride on running our business and it is a very isolated and very rare occurrenceDue to the inconvenience experienced, we are providing the customer with 30% discount code *** that
may be used on a future order with our companyThe refund for the return was issued on 1/3/to customers Visa account ending in We apologize again for the inconvenience experienced

We would like to thank the customer for this informationWe have been able to look into this issue more thoroughly Unfortunately we still have one more question that we need answered How was the belt packaged? Did the belt come is just a shipping box or official *** packaging? We look forward to resolving this for the customer once this question is answered and we thank the customer for their patience while we investigate this matter

First and foremost, we would also like to apologize for the experience she had with our customer service department and want to assure this customer that senior leadership of the customer service department will be reviewing these interactionsWith regard to the return policy, the change
was announced on our site two weeks in advance (July 16, 2015) to ensure our customers would know in advanceThe return policy is easily accessible in one click by clicking on “returns” on our homepageWe appreciate this customer's feedback about the changes to our return policy and we will be glad to share her suggestions with the appropriate internal teamsAccording to our records, as a courtesy one restocking fee was waived for this customerShe was refunded for all three of her items, a total of $140.59, and charged two restocking fees ($each) for a total of $

Our last response standsPackage has been abandoned by ***There is nothing we can do at this point

We would like to thank this customer for shopping with us and apologize for this frustrating experience We have been in contact with the third party company who offers the magazine promotions They have said the customer did not decline the offer initially, however, the magazine
subscription offer was canceled before the first issue was sent to him The company has agreed to process his rebate request This process will take up to days to process and for the customer to receive their rebate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
***'s commentary: This is ***. *** *** is the person supposedly working on this maybe once every few days when he feels like replying to my emails Shoebuy sent the shoes which I have been awaiting the refund for BACK to me without anyone asking me about it! I specifically sent the shoes to Shoebuy because I wanted to RETURN them and get a refund, and these mns with no explanation returned the shoes back to me, without bothering to keep *** in loop, or me until I saw the Shoebuy box at my doorstep. ZERO notification that Shoebuy was returning these shoes to me was provided anywhere. *** claimed prior to this that someone in his company (no name given) claimed that the shoes were too worn to refund and that he was awaiting photos from them as proof, when I wore them literally as far as up the driveway to see how they looked and felt walking on concrete. Whichever apes at Shoebuy *** was in contact with went ahead and sent the shoes back instead of send the photos to *** for further discussion with me, so I sent *** photos of the shoes (attached) to illustrate how allegedly "worn" that they are -- which is to say, only worn within Shoebuy's stated wear policy for trying shoes onGet someone more in control and who replies more than once every several days to take over for *** and RESOLVE THIS. These shoes are still in my possession, and Shoebuy has a legal obligation as a merchant to take back this merchandise
Regards,
*** ***

We are sorry for the frustrating experience the customer has had Unfortunately items do need to be returned in their original shoe boxes or we cannot accept them back We actually reached out to the warehouse where these items shipped from and they did confirm they were shipped in shoe
boxes The customer never informed us that the did not receive the shoes without shoe boxes when they initiated the return Since we were unable to accept the shoes back we offered a total of $to the customer which they accepted and was credited back to them on 12/29/ The customer would need to open a damage claim with *** so they can investigate further and see if they repackaged the items for the customer due to the boxes being damaged Again we do apologize for this situation however per our policy ( *** ) we must receive items in there original boxes

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This complaint is to follow up with Complaint ID ***, Filed with Revdex.com on 12/2/The Business "SHOEBUY" requested that I wait days for a refund, which I have checked since then and still have not received a refund in the amount of $Here is the quoted text from Complaint ID ***: "Message from Business: We are sorry this customer has not received their credit back yetWe have reviewed the customers order and the problem is these shoes shipped directly from the manufacture not our warehouseWhen the customer refused delivery they were returned to the manufacture and we were not aware of this as we did email a prepaid *** return label to the customer that was never usedWe have put in a request to credit the customer back the $and ask the customer allow up to business days for this credit to appear on their original payment methods statementAgain we do apologize for the confusion" I have continued to check in with my credit card and have still not received a creditI believe that the business is stalling the payment date in order to close out the Revdex.com complaint and not refund my account in a timely mannerMy original complaint still exists: "I refused the order and received a *** tracking numberI have confirmed with *** that they delivered the order to Shoebuy over three weeks agoHowever, despite over ten calls with their horrible customer service, Shoebuy has not issued a refund and not one customer service person has been remotely helpful or useful in resolving the situationAgain, *** has confirmed that Shoebuy has received the return, and it was signed by an employee of Shoebuy on November 16thI should have received my money back long before this time, and have received worse customer service with this scammy company than I ever received with ***." I have been promised -- on Revdex.com by the businesss -- that my card would be refundedI have not received a refundThis issue is ongoing as I have been trying to receive my refund for months nowI want a refund of my purchase price $-- as was assured to me by the business via communication on Revdex.com
Regards,
*** ***

We sincerely apologize for any incorrect information this customer may have received regarding processing timesWe would like to reassure the customer that there was no processing time added to the customer’s orderThe customer placed her order on March 5th which was a SaturdayAs weekends are
not business days, we processed and shipped out the item the first business day which was Monday, March 7thThe item was delivered the next day on Tuesday, March 8th at 9:38am because of the $next day shipping chargeBecause we did deliver the item on the next business day as promised, we cannot refund the shipping cost if the customer chooses to return the itemWe also have honor our return policy which includes a $restocking fee for all items unless an exchange order is made Again, we apologize for any confusion regarding shipping

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[I will accept their resolution, but why would they suggest I donate the shoes, when they could have done the same and issued me a full refund (if they believe the shoes are unsaleable after wearing for just one day; they still look brand new to me and others that have seen them)? I don't think their idea of wearing shoes for ten minutes on carpet is reasonable to decide their comfortability .]
Regards,
*** ***

My original claim stands! As I have stated previously, the seller has failed to live up to their claim, to provide all customers with the right matchI have scoured their entire inventory and found nothing to my satisfactionFurthermore, before filing a claim for the use of ‘bait-and-switch’ return policy tactics, I look forward to your internal team investigation results. When will that be?
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #***However, I understand that by choosing to accept the business response that my complaint will be closed as resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I sent the shoes back so that I could be refunded the remaining balance.When I spoke to the company representative, he called me at work when I specifically asked to not be calledI didn't have time to talk and needed to get off the phoneI said ok to receiving a partial refund because I planned to return the shoes to receive the full refundI also told the company representative that I wasn't done with this complaint meaning I expected to receive a full refund.Again - the shoes were sent to me without a box so it was impossible for me to produce a box in which to return them.Shoebuy or their suppliers are at fault not meI expect the remainder of the refund ($21) since the product has been returned and received by Shoebuy
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Included is the date the item was returned to Shoebuy, which was November NO one contacted me nor offered me any refund although they have had the shoes returned to them since Nov I had to follow up on this myself and deal with or people who would not confirm that I would even get a refund, it's dependent they said on the outcome of the tracer I did inform each person I spoke with that I knew what happened to the shoes and got no assistance in getting the refund expeditedThe shoes were returned via *** since the apt # was not on the delivery address. I have never dealt with any company that had a business day tracer and then said there are no guarantees I would get a refund Even in their response I am still uncertain I will get the refund I request And after the tracer is resolved or if it isn't, then that will delay my refund which I was told is another business days This is what I was told, should it really take from Nov to potentially to January to get my refundI don't think this is good business practice, I ordered the shoes Nov 6th I am not happy with the turn around time, and as I have said I haven't had issues with any other companies online like this situation.
Regards,
*** ***

We thank this customer for patiently waiting while we investigated the missing item with *** Unfortunately *** has not concluded there investigation yet, however, we have requested to credit the customer back for this order We ask the customer allow 2-business days for this request to process the credit of $236.71, please be aware it can take up to business days to post on the customers bank statement Again we are sorry for this delay

We would like to thank this customer for shopping with us and are very sorry for the frustrating experience they have had trying to return the shoes When an item is not accepted back at our warehouse pictures are taken to document the reason for the return not being accepted back We
have reviewed these images and feel that even though there was some dirt on the bottom of the shoes that they were still in new condition We have requested the customer be credited back the total $abd ask the customer allow 2-business days for the credit to appear on their original payment methods statement We would like to also let the customer know they can keep the shoes and we hope they will either give them to someone they know could use them or donate them to a local charity Again we apologize for this situation and hope to work with the customer again in the future

We apologize again that the customer has been disappointed with our return policies. We do stand by our products and are happy to offer returns for any reason as long as the return is made within days, with the original shoebox, and are still in new condition(Any defective products can be returned within one year even if they are worn pending a defect review.)We regret hearing that we are losing a customer, but sadly we cannot change our return policy because of this

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***

Please apologize to the customer for any inconvenience related to our return policyMore than one set of eyes have reviewed this return and concluded that the defect with the shoes was caused by regular wear and tear and nothing to do with the shoesI will have $refunded back to the customer
but that is all we can do at this pointCustomer should query with *** as to why they are shipping shoes from since these were shipped directly from their warehouseMaybe they can be of better assistance with this iissue and work with them on getting compensation for the shoesWe apologize again for the inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Shoes.com should consult with *** and deal with the problem since they hired *** to deliver my packageThey should not have taken money for my order and delivery if they could not guarantee delivery or make contact with themThey also refused to help me with the delivery and only contacted me after I consulted the Revdex.comI talked with *** already and they said to talk to Shoes.comNo one is helping me and I still don't have my boots and/or a refund
Regards,
*** ***