Shoes.com

We would like to thank this customer for shopping with us and apologize for any confusion with the shipping time frame This order was placed on 12/19/and the customer contacted our office on 12/20/at which time they were told all items ship out within business days This
customers item shipped out on 12/which was business days from the date the order was placed and was delivered on 12/which was a total of business days for processing and delivery Per our website we do say all items will arrive to customers within business days (found at *** ) We are very sorry this item did not arrive before Christmas and will be happy to supply the customer with a return label if they would like to return the item for a full credit back

Revdex.com:***I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I clearly stated on my last Revdex.com report which the company answered and sent me the return label that "I needed to exchange the boots for a size 10"Now I tried to order the boots and they only have size 13Why should I loos $due to the company's carelessness and terrible customer service to get me the return label months later when I asked for it back in December???Please credit me back the $6.95, and no worries I will not shop from your site any more
Regards,
*** ***

Please apologize to customer for any inconvenienceWe will be refunding the customers method of payment for the incorrect shoes that were receivedCustomer can donate the incorrect shoes or have them thrown outCustomer can expect to see refund posted in the next 3-business daysWe apologize
again for any inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

When an item is not accepted back by our warehouse it is returned to the same shipping address that is on the order We are not able to changes this The customer would need to contact the address on the order or *** to try and retrieve the package

We apologize to the customer for any inconvenienceThe customer placed this order herself on our website and chose the shipping address provided for deliveryRegrettably, *** will not initiate investigations for lost packages for this reason and there is really nothing that we can do on this end
to remedy this issueWe would recommend having customer check with this address to see if the package can be retrievedWe apologize again for any inconvenience

We apologize to the customer for the difficulty and frustration experienced on her order The fact that the item had not been received was brought to our attention on October 3rd when the customer called our customer service lineWe investigated this issue and the supplier
confirmed that they were reshipping it on October 7thWe received the new tracking number today on October 9th and it shows that the package has been delivered at 10:AM EST and left at the customer’s front door We understand that the customer is disappointed with how long the item took to arrive and we are very sorry for the unexpected delay On October 6th we issued a partial credit of $to bring the customers total discount to 25%We hope this resolves the issue for the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business changed their return policy and now tries to hides that policy, which requires a re-stocking fee, by not prominently displaying the change where it can be seen quickly and easily on their web page If you were consumer friendly, the fee would be part of the FIRST page of your website so customers don't have to navigate through your site and read fine print to know you changed your policy You have lost me as a customer The very essence of having great service is not trying to "trick" your customers When a policy has changed, and is purposefully hard to find that change, and a loyal customer asks for a one time credit due to this change, and you do not grant it, it tells me all I need to know about your business practices I will be sharing this negative experience with your company with all my friends and family so they are not tricked by your new motto as I was
Regards, *** ***

This customers item was received at our warehouse on 10/6/ We will process the return within the next 2-days and the customer will be credited back $minus the $restocking fee for a total of $ The customer can read our policy on returns
at http://www.shoebuy.com/info/returns

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Like I said in the original complaint, and to every rep I spoke to at Shoe Buy, The *** cleaner was sent to you in the same package that included the Soft Style *** shoes. If you received the shoes, you have the *** Cleaner. And there should be no restocking fee for this return, because I placed a new order under #***. Also since the entire order was returned, the $in rewards should apply to my new order #***.
*** ***

We would like to thank the customer for choosing to shop and
ShoeBuy and for contacting us regarding this problemWe have looked into this order for the customerWe were
able to contact *** and according to our records, this customer has now been
refunded for the $on October 26thWe
apologize for the delay in response as we were looking
into this issue

All shoebuy has done is confiirm my complaintA size twelve font top corner subtle change is not the same as a message saying beware of new return policyWe ordered extra shoes and cannot afford to exchangeWe want a one time waiverThis seems to be business that does not care about there customersThe internet is full of multiple similar complaintsWe did not know and they don't care
Regards,
*** ***

We would like to thank this customer for shopping with us and we have reviewed their order and are showing they have been credited back for both items We apologize that the customer was not told when the contacted our customer service department that even when items are shipped back together
it can take up to business days for all items to be processed and credited back. If this customer still has any issues or concerns we ask they contact us so we can assist them

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am owed another $in addition to the $(to be refunded immediately) and the $( for the mis-shipped shoes)When I called about the shipping error you placed an order for the correct pair, charged my cardI have cancelled that order for the replacement and the charge still remains on my cardAs stated in first letter, you owe me: $for the boots that were never shipped + $for the charge on the shoes that were to replace the incorrect pair I received, then I cancelled the order+ $for the incorrect shoes I received that have been shipped back to you todayTOTAL: $
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are sorry for the frustration this customer has had finding an item that will fit correctly Our exchange policy is set up so our customers can exchange items for any items on our website This means the customer can exchange the shoes for sock, hats, even toys; anything on our website can be used as an exchange However if the customer only returns an item with out an exchange they are charged the restocking fee

Unfortunately we are unable to determine the condition of the shoes when the customer received them We will credit the customer back on this order In the future if the customer receives an item that looks worn we ask they contact us immediately so we can correct the situation quickly We ask the customer allow 2-business days for the credit to be processed and up to business days for the credit to appear on their statement

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Please see attached message. I responded to his email on February 27, and have never heard back from Mr***. You are getting a run around from Shoes.com just like I did
Regards,
*** ***