Shleppers Holdings LLC dba Shleppers Moving & Storage

Review: I used Shleppers for a move on June [redacted]. After loading the truck, the key would not work in the ignition of the truck. Long story short, 2 hours passed before any help arrived, and during the delay the only call I received was from customer service asking how my move was going. My call to the Operations Department provided no help. As a result of the delay, I missed the elevator window I had reserved at my building. Another move in was scheduled after me, so I wasn't going to have elevator access. After speaking with my building, they accommodated and I was able to get the building to waive the additional elevator fee (which Shleppers previously agreed to pay) waived. In consideration for my lost time, they offered me $75. While not sufficient, I figured I would settle to resolve the issue. I then learned I need to sign a legal document, releasing the company and acknowledging that I would not put any negative reviews on websites, etc. I don't believe a release is necessary for a $75 refund caused purely by the company. If they are worried about receiving negative reviews, they should handle these situations a little better. $75 is not worth signing a release. Two hours of my time is worth a lot more than that.Desired Settlement: I would like the appropriate amount of $200 refunded to me for my lost time. If the company is willing to provide adequate compensation, I would then sign a release.

Business

Response:

Dear [redacted], It is our policy to request a release with every customer service situation to ensure that each issue is resolved and closed at the time of compensation. We have worked tirelessly to makeamends for a situation that was beyond our control, including offering to pay any fees incurred at your building as you noted and compensating you for your time. It is also our understanding that everything that was within our control was performed well and as expected. We still stand by our original offer to compensate you with $75 for your lost time, which is above and beyond anything we are required to provide. Shleppers Moving & Storage stands by its quality of service and supports its customers. We hope you enjoy your new home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Company did not do everything that was within its control correctly. They waited over an hour to dispatch a tow truck as the crew was calling local locksmiths to come and try and resolve the issue. After several failed attempts, it was only then did the Company dispatch a tow truck (from the [redacted]!). Furthermore, the Company was not even aware of my situation, because in the middle of the job, I received a call from Customer Service asking "how is your move going?" Really? While the company is proud to say that they would have paid for the additional fees incurred, it was through MY efforts to get the fees waived. My lost time of 2 hours is worth more than $75. By not offering a fair and reasonable amount for my lost time and the inconvenience caused by not calling a tow truck right away suggests the Company does not care about their customers. Furthermore, when I was initially told via telephone that I was going to receive a $75 refund, it was going to be put back on my credit card. For some reason, I had to call back after several days, inquiring where my refund was. It was then when I was told about this "release". An unfortunate situation, that could easily be resolved by offering fair compensation.

Sincerely,

Review: I used this company to move and store my furniture. After a horrible exchange to access the stored items. The company insisted on uncovering my items when I was removing them so I know the mover saw the damage but said nothing. Once I noticed the same I took pictures and still have the item in my storage unit. I item is u repairable so I sent in a claim the item was about $500-$600 I was sent an email today with a statement for an $80 credit. This is unacceptable as the item was in perfect condition. I would like a full refund.Desired Settlement: $400 refund.

Business

Response:

Dear [redacted]We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issues. We would like to helprectify your experience by going beyond the terms in your agreement. Shleppers cares about its customers and doing what it can to remedy experiences. At this time we would like to offer you $150.00 as a fill and final offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My crate and barrel sideboard was in perfect condition the date of my move. I actually had the same item moved with another moving company with no issues. After Shleppers handled my sideboard its now demolished and trash, it can not be fixed. I expect my refund to compensate for the price of the item at least half the amount so that I can purchase another sideboard, really it should be the full amount as I now have to spend money on something that had no issues prior to this move. This company has horrible customer service and should not be in business. They should also be fined for false advertisement as they say they have private facility for storage yet my items were stored in a public facilty with storage units they rented for that facility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

We are sorry for the delay as we didn't receive the message to settle. Attached is the release that you will have to review, sign and notarize. Please fax, email or mail back.Thank youI will also send you a copy via email.[redacted]

Review: I moved from my old apartment to my new one on [redacted] on May **, 2015. I chose Shleppers to help me move and on Saturday morning 3 movers had come to my place. Although I had most of my items boxed.. the only things that were loose were my clothing items given I wanted to put them in my wardrobe boxes that Shleppers provided me for a cost. One of the items that were loose and packaged seperately were my belts. One of which was a black leather Louis Vuitton belt retailed at $715. I had recently bought it at the [redacted] in [redacted]. When the mover packaged the belt into the wardrobe box for me he had seen it as well. When I was almost all moved in I had arranged for the movers to come back and pick up one of the boxes they left me as I would put in old clothes and things that I wanted to donate. That said, after I went through my items I saw that the belts he had moved was missing my Louis Vuitton one (it was the only expensive one so first one I looked for) I had called the mover to let him know. He was unaware of anything missing however the stranger part of this was after I contacted him about the missing belt I could not get into contact with him again and he did not come back to pick up the box I had prepared for him to donate. I contacted Shleppers with this information and all they did was tell me they would "talk" to the movers and had me file a claim form. They never gave me names or real statements from the movers and never at once seemed apologetic for my loss. After I filed a claim they came back saying given the "weight" of the belt item they can only cover $50 of the damages. I had informed them that after I told them what had happened and the cost of my loss, that $50 was completely offensive.Desired Settlement: I would like an apology from Shleppers and/or the movers for losing my belt and mishandling my items that I had entrusted them with and I would also like for them to replace my belt.

Business

Response:

[redacted]We appreciate you taking the time to reach out to us to discuss your concerns with your previous move. Our claims process is standardized with the rest of the industry due to liability constraints and regulations but we understand your frustrations and are happy to increase our claim beyond what we are obligated. At this time the full and final offer is $100.00Thank you

The move went very well. They arrived on time, packed up everything and delivered the load the next day. What we we have unpacked so far appears to be in excellent condition, with a minimum of breakage. We are very satisfied with how this move went.

Review: For a church renovation we used Shleppers to move back and forth the furniture of the rectory as well a storage for the furniture. The church is tax exempt and we have numerous times asked Shleppers to not include taxes while billing the church and sent Shleppers our tax exempt documentation. Shleppers is required to refund our tax. The accumulated amount is $ $1,063.32

Storage taxes: (8.75% of storage costs $4847): (6*$67.89+$47.53 = $454,87)

Moving taxes on two moves ($3764.60+$3797.53 = $7562.13) (8.75% of moving costs):$608.45

Total collected taxes: $454.87+$608.45=$1,063.32Desired Settlement: Please refund the church $1,063.32

Business

Response:

We are sorry for the inconvenience this has caused you and want to rectify the situation asap. As per my storage department we haven't received the tax exempt form to date. Please forward the form to me at [redacted] and I will have the situation cleared up immediately.Thank you

Review: I hired Shleppers to load up my 1.5 bedroom apartment in [redacted] into a 16 foot commercial [redacted] I had rented (made to fit a 2 bedroom apt). As a side note, I had already packed everything, all they had to do was load the truck, and I paid close to $2000 for a service that was meant to make my life easier. I could not have been more wrong. The movers were an hour late, literally threw/jammed my belongings in the truck, not surprising they couldn't fit everything (even though truck was large enough). They scoffed at attempts from building staff and friends to help them load it properly. I've had to pay out of pocket to replace items left behind due to their incompetency. They charged my card without notifying me it was time to pay, and regardless of the fact I stated more than once I wanted to pay with [redacted]. They lost drill bits on my shag rug, putting my Labrador's welfare in danger. Items were damaged. Somehow managed to fold a queen size pillow top mattress in half, now that is being replaced at my expense. Threw my Ping golf clubs in upside down. Didn't have materials I was told they would have to wrap expensive prints and furniture. So many more things went wrong. Something that should have taken 2 hours max took 4 hours! I was a [redacted] in the city, and have moved clients and myself many times before. I have a pretty good idea how a move is supposed to go. After weeks of dealing with "customer service" I was offered $75. I refused, wrote a negative review on [redacted], and then was offered $150 to change my review. I find this business practice completely unethical. I have pictures showing the state of the truck before leaving the city. Also, have a witness who was with me the entire time. Is there any way of getting some of my money back? If not all of it?Desired Settlement: At the very least I would like to be reimbursed for the furniture I have had to buy to replace items thrown away due to Shleppers inability to load a truck correctly. Ideally I would like a full refund.

Business

Response:

Customer [redacted] schedule to have movers remove items from her home to her truck. The [redacted] rented truck wasn't large enough to fit all the [redacted] items and at the request of [redacted] the movers put as much as they could into the truck. [redacted]’s claim settlement was $75.00. Once [redacted] posted a review on [redacted], an increasedoffer was made not to change her review but to update her review of our settlement. At this time we would like to offer [redacted] $250.00 as a full and final offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am shocked and disappointed that they think the way my belongings were thrown into the truck is acceptable. Also, had they packed the truck properly I would not have had to spend 800$ replacing furniture. Since when is it ok to charge a card without telling a customer before doing so? (Especially after telling the "[redacted]" I wanted to use a different card on multiple occasions.) Furthermore, how does a moving company show up without the proper supplies to wrap paintings and prints after telling me they would have everything needed? Not to mention, misplacing tool parts in a shag rug and endangering the welfare of an animal, thankfully it wasn't a small child I suppose. There are so many more issues that I feel warrant a more substantial compensation. I wonder how many more [redacted] reviews were bought off?! Like I mentioned previously, I worked in real estate in the city and have seen many moves, never have a witnessed such a disaster.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: First of all, I was not told that the card would automatically get charged. The [redacted] could have mentioned that the first few times I told him I wanted to pay with my [redacted]. In going through my correspondence with [redacted] and reading all the fine print I came across this payment information, "Shleppers accepts Cash, Certified Check, Money Order, MasterCard, [redacted] or Visa. If you are planning to pay by credit card, the card and the card holder must be present at the time of the move for security reasons. Do NOT pack your card!" I was never asked to show my card, and nowhere do I see it stating my card was going to be automatically charged. On top of that I was never asked to show my card, nor was I present when they ran it through. I would have told them for the hundredth time I planned on using my [redacted], at that point hopefully been informed it was automatically charged. Unfortunately, that was not the case, I had no idea. Secondly, in going through my emails with [redacted] it occurred to me that I paid the full amount proposed. That is absolutely unacceptable as a number of belongings were never moved or loaded on the truck, so why did I pay the full amount?! As for being offered wrapping supplies to purchase that was absolutely not the case. Blankets were discussed but, not an option as I was moving out of state and had no way of returning them. The offer to buy the blankets was never once mentioned. I rented them through [redacted] so they could be returned with the truck. My problem with this is being told there would be some sort of plastic wrap (not to rent or buy, but something the guys have on hand and use to wrap furniture) for my prints and couch, which there was none. I wish I had the emails to prove this but, alas getting [redacted] to respond to emails was impossible, and after several calls I managed to get him on the phone at which time we discussed the plastic wrap. I would be more than happy to forward all the emails I sent to him to show he barely responded to anything.I understand that according to Revdex.com guidelines, once an offer has been made on the part of the business this matter will eventually be considered closed, and the business knows that. It leaves me wondering if my best course of action at this point is taking legal action. I'll probably spend more on legal fees than the $2800 (moving cost and replacing furniture etc.) but the fact that a business can take advantage like this does not sit well with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Shleppers apologizes for the lack of communication but in our pre-moving paperwork all payment options are explained. Unless previously arranged with Shleppers, on the morning of the beginning of your move, your credit card will be charged for the full amount of the job. If there are any adjustments to the move price during the move, your credit card will be charged prior to unloading. For hourly rate jobs, the amount of time to unload is an estimate, and is usually very close to the actual and can be adjusted at the end. Shleppers accepts MasterCard, Amex or Visa. If you are paying by credit card, the card used for payment must be presented to the foreman for processing. DO NOT PACK YOUR CREDIT CARD!At this time the previously increased offer of $250.00 is our full and final offer

Review: On 9-**-14 this company took my items which consists of computer desk,boxes, plastic bins, and a shopping cart, which were wrapped and securely taped to there storage warehouse along with 3 dog cages. Seven and half months later I requested my items be delivered to my new address. On May *, 2015 my items were delivered damaged beyond recognition, the boxes were opens door items were removed. Tape was removed from the pastic bins and the handles were broke and items were removed, one bin was completely destroyed with its contents hanging out,the computer desk was dismantled and damage beyond repair, the items in the shopping cart were removed and the cart was then closed and re taped to give the appearance that there wasn't anything in it, one of the dog cages were broke. Even the delivery crew was surprised how this company threw items into the truck without properly packing them. I immediately took pictures and sent them to [redacted] the [redacted] Then I was referred to [redacted] the [redacted] at[redacted] ext [redacted] she said she was going to investigate, but to no avail. She failed to sent out any claims form and failed to return my phone calls. I also spoke with her assistant and asked if there were any security cameras in the warehouse that maybe captured the thief, her response was"there should be". My sons recent high school diploma and his awards were taken and cannot be replaced because of the employees stealing customers belonging.Desired Settlement: Replace the car cables,air pressure gauge, basketball, tools and and my old albums which was valued in the two thousand range were stolen or give me a refund for my stolen property and inconvenience. Fire all the employees who had anything to do with my stolen items and those who refuse to cooperate in the return of my items.

Business

Response:

We would like to extend our apologies to our customer [redacted]. At this time we would like to offer [redacted] $500.00 as a full and final settlement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This amount is not acceptable. The value of my items which were stolen and damaged outweighs $500.00. All of the boxes were opened and valuables were taken, the plastic bins were opened and items were removed. All of the items in the shopping cart were stolen, which consists of unopened albums worth at least a thousand dollars by itself. Tools were removed ,a bin that contains my son high school diploma and awards was stolen.Even the dogs crate was damaged and needs to be replaced. Your employees even destroyed my computer desk, while unnecessary dismantling it. Even my I Mac computer was damaged, due to how your employees stack items for transport. Your company needs to respond with an offer that fits the replacement of my items. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We understand your concerns regarding your claims from your long distance move. Though moving liabilities and valuation policies limit our abilities and it can be difficult to determine responsibility in many cases, we are working to go beyond the terms in your agreement. Shleppers cares about its customers and doing what it can to remedy experiences. At this time we would like to increase the previous offered amount to a fill and final offer of $750.00.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The staff at Shleppers were responsive, helpful, reliable and professional.

Review: I was quoted a price from shleppers moving company. I explained I needed a smaller shuttle van when they arrived in Florida to pick. The driver showed up with a 53 ft moving van. The driver contacted a local moving company to move our stuff and was told he would pay out of his own pocket and then take it up with the company. Upon leaving, he wrote up a receipt for the deposit we left and the balance owed when delivery was to take place. We were notified that we now owed more money than agreed on the original receipt and was told it was for the shuttle. We were told the price of the shuttle was coming our bill as the receipt reflected that deal. I received a call the night before that if we did not pay the extra money, we would not get our furniture delivery. The driver showed up with another receipt and we told him that it was not the legal receipt we got from the driver. It is unfair that the communication within the shleppers company failed and that the consumer should pay for their mistake.Desired Settlement: refund for additional money that we had to pay out

Business

Response:

We apologize for the frustration and

miscommunication during your long distance move. With respect to necessitating

a full refund of the entire service, for communication issues do not offset the

entire value of the move itself. An adjustment was made on your moving total for less then the estimated amount. As per

signed agreement balance due must be paid before delivery of items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The final amount was not less than agreed amount. I ended up paying more than originally agreed. I feel that due to the move date being pushed back a day and then the miscommunication on the part of the movers that I was set back by six hours before even leaving, I should not be liable to pay the cost of the other moving company that came in and assisted the moving company because they did not send a shuttle van to do the move.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As

previously uploaded contract shows Shleppers actually charges LESS than the

actual estimate, the original price quote included a shuttle fee. Shleppers

called to discuss moving issues to try and resolve customer’s language was

inappropriate and disrespectful.

Review: [redacted] is an appalling business. The foreman from our job hassled us about his tip from the beginning and not only failed to perform his job, he stole items valuing 7,000 and his crew failed to remove items from our home to be transported to our new home including our kitchen silverware. He and his crew also did not properly assemble our bed which almost collapsed on us and my husband has sustained a knee injury as a result. [redacted] has a non-responsive customer service representative. It took her several days to return our calls. she then provided inconsistent explanations about our stolen items. She said that we have no recourse for stolen items, however, we could fill out a claim form which she has failed to provide.Desired Settlement: A full refund of the stolen items, and a refund of our moving costs.

Business

Response:

We have confirmed customer ([redacted]) hired [redacted]rs Moving & Storage to complete a local move on August **, 2013. On August **, 2013 customer contacted [redacted]rs Moving & Storage about missing items (jewelry and watches). Once the customer contacted [redacted]rs Moving & Storage an investigation with the crew was done. Statements from the foreman confirm that customer requested a vanity desk be moved with items still inside. After seeing the type of items inside the vanity (jewelry) the foreman informed the customer that he couldn’t move jewelry items. The foreman then took the items out, packed them in a box, labeled it and gave the box to the customer. Prior to customer moving with [redacted]rs Moving & Storage an email was sent to customer with specific details (see below)

Jewelry, Cash and High Price Collectibles: [redacted]rs will not carry and/or be liable in any way for the loss or damage to currency, precious stones, documents, stamps, securities, or jewelry. Any items of extreme value should be moved separately by the customer.

Customer was advised to file a police report. [redacted]rs Moving & Storage will cooperate with any future investigations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I have an armoire that I asked them to move separately. I spent the time walking the crew through the piece, showing them how to move it. They tried to cram it into an elevator that was too small, breaking the side panels in two and ripping the trim off it. They KNEW they did it but didn't tell me. They told me they couldn't fit it into the elevator and would have to put it in storage. I paid them $600 in tips and let them take the piece to storage. When I went to pick up the armoire, I was dismayed it was stored UPSIDE DOWN. I spent six months trying to get the company to deal with this issue and they promised and promised--but never responded. Eventually after many emails and snail mails, they offered to pay $150 of the $2000+ in damages.Desired Settlement: I would like the item repaired and have estimates

Business

Response:

We have reached out the customer and working on repairing items to resolve all issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution could be satisfactory to me. The repairman has suggested replacing antique walnut with oak, which would not be acceptable. I want the broken pieces repaired so the integrity of the piece is maintained. The matter is not yet resolved, but I am hopeful.

Sincerely,

Review: On July [redacted] 2015, Shleppers’ “on-site estimator”, Tahlor L[redacted], processed the contract for shipment of my belongings from New York City to Boynton Beach, Florida.

During our phone conversation, which I hope and assume was recorded, Ms. L[redacted] explained that the $1,250 transport fee for the 250 cubic feet of boxes and furniture I owned included insurance for up to $6,000 worth of property damage, but, she added, if I required further insurance there would be an additional charge. Certain that any damage incurred would not exceed $6,000, I declined the extra coverage. Ms. L[redacted] also explained that half of the fee was to be paid before my belongings had been loaded on to the truck at the point of origin, and the remaining half at the time of delivery, which she stated would be on July [redacted] or [redacted].

The pick-up date was scheduled for July [redacted], between 8 and 9 AM, although a traffic accident delayed the movers by more than 3 hours.

On July [redacted], a service representative called to let me know that my delivery date had been postponed until “after the 21st” because the designated transport vehicle was in need of servicing. This also necessitated removal of my belongings from the vehicle.

On July [redacted], I was notified of another delay due to the illness of one of their drivers, and later that day I was informed by customer service representatives, Shareen and Keema, that the balance on my account was now due. I reminded them of my contract which states: “[redacted]” Both representatives explained to me that that is not what the contract means even though that is what it says, and that if I refused to remit payment my shipment would be held in Shleppers’ Bronx warehouse until payment was received. For most of the afternoon they refused to negotiate this issue, but finally agreed to honor their contract, or so I thought. In fact, on July [redacted], four days before delivery, Shleppers went ahead and charged my credit card for the balance, and neglected to inform me of this transaction. On July [redacted] the charge appeared on my [redacted] account at which point I filed a dispute claim with [redacted] who applied a ‘stop-payment’ order effective until Shleppers had delivered my shipment, which they finally did on July [redacted], one aggravating week later than their projected delivery date.

It was the day after delivery that I discovered my VCR had been crushed beyond repair (an item difficult to replace) and that my receiver/amplifier had been mangled. I called Shleppers to report the damage and was told by Shareen that I was entitled to 60 cents per pound of damaged item. Since the VCR and receiver together weigh about 10 pounds, my compensation would be in the neighborhood of $6 (quite a distance from the $216 (total) purchase price I paid for the two devices). I requested an audio copy of my July [redacted] conversation with Ms. L[redacted], but expect that request will be denied.

And finally, last week I discovered that a “wardrobe” containing an antique table and three antique chairs, all four pieces of which have been in my family for five generations and which have considerable sentimental value as well as a cash/commercial value that is arguably greater than the $1250 the move cost me, a number of articles of clothing (half a dozen pairs of black velour slacks in particular), a king-size velour throw, and a quilt, was never delivered to me. Instead, I have in my possession a wardrobe containing two stools, one with a broken leg, that belong to some other Shleppers victim. I have now had several unpleasant conversations with Shareen and Asia (another customer service representative) regarding the missing items, and as of today (four days after I contacted them about the ‘error’) the search for those items, they told me, has ceased, although they are anxious to retrieve the two stools. I told them that I will not make myself available (I am currently not at the delivery address) to Shleppers in order that they might redress their ineptitude vis-a-vis the stools until they locate my wardrobe, which, given its size and weight, is not easy to lose. My position on this issue, Shareen assured me, will result in a lawsuit filed by Shleppers against me for the return of the stools.

With respect to my lost wardrobe, I have admonished them to question their drivers/loaders and make an exhaustive search of their warehouses in addition to a painstaking review of the itemized receipts to each of the customers to whom they delivered back in July. My distinct impression, however, is that “exhaustive” and “painstaking” are not a part of the Shleppers lexicon nor remotely descriptive of the attitude and work ethic of their employees, particularly that of middle-level management. I am mystified by the letter grade of A- the Revdex.com had awarded them up through July of this year and which is why I chose Shleppers for my move. They have since been downgraded, but only to a B, still considerably higher than the grade they deserve, and which suggests that a service provider would have to commit manslaughter or the equivalent to merit a D- or F. Here is a link to two-pages of customer reviews: http://www.yelp.com/biz/shleppers-moving-and-storage-new-york-3.

Not withstanding the 5-star comments (and one wonders who posted those), the number of complaints as well as the wealth of detail they include should be red flags to any consumer agency evaluating this enterprise.

P.S. On Friday, November 6th, I requested from Shareen an emailed copy of my contract and my itemized delivery receipt. As of November [redacted] I have not received those documents.

This letter was drafted on November [redacted] 2015.Desired Settlement: If my misplaced belongings were returned to me and I received reimbursement for the damaged VCR and receiver, this entire matter would be happily resolved. Failing that, I guess I would accept monetary compensation but with the hope that the lost items might still be returned to me at some later date at which point I would gladly refund (except for the value of the VCR and receiver) that compensation.

Business

Response:

Tahlor

L[redacted] quoted [redacted] for 200 CF. minimum size job. Shleppers

(just like any other company) do not include Full Value Protection as part of

the price. It is clearly broken down in the quote (attached) that was provided

to [redacted]. In case of a client who is

interested in buying Full Value Protection the minimum is $6000 (Federal Law)

in [redacted] case it was $8400.00 and the charge for it is based on deductible

level chosen by the client (attached) [redacted] declined purchasing additional

coverage both when the quote was provided and when the movers picked up moving

items. This can be shown on the Bill of Lading (attached). At this time we

would like to offer [redacted] as a full and final settlement offer of $200.00 a

release has been sent via email.

Review: I contracted Schlepper's Moving and Storage to pick up all my belongings and put them in a storage unit space of my own and later deliver them to my new home. Unfortunately, upon asking for my items to be returned and delivered to my home, I found that some items were damaged and many valuable items had gone missing (such as my computer, TV, and art work). I many futile attempts at contacting customer service, I have yet to find the location of my items. No one from the company will tell me where they are or when I will get them back or if they even have them in their possession. No one will tell me what the next steps are for the damaged and lost/stolen items. I have informed the police and am still waiting to hear anything back from Schleppers. I have emails and photos as proof of the damages.Desired Settlement: I would like Schlepper's to find and deliver my missing items in a timely matter and cover any damages associated with their negligence. I feel they should be responsible for covering any costs of moving (including the fee I must pay my building to reserve another move-in day) and I would like Schlepper's to reimburse me for the damaged items as well as any items that they cannot locate.

Business

Response:

Shleppers in currently in the process of locating customer items. We have made customer offer for reimbursement but need signed moving paperwork returned. We are hoping to have a resolution for customer in the next couple of weeks. We have been in communication with customer.

Review: The movers were terrible. They were personable but came with no prep whatsoever to do the move. I had to provide all the tools for them to take apart furniture and put them together, even though there was a specific charge for taking and putting together a bunk bed. That same bunk bed they said would not fit up the stairs of my new home so they left it on the first floor. I had a friend come and do it without any problems. They broke a vase which was of personal value and brought in Brazil. They left many things behind and they foreman was constantly yelling at the workers. The driver was very rude to one of my new elderly neighbors and wouldn't move the truck which was blocking many people.

To make matters worse, when they left after they completed the awful work, they hit my car which another of my neighbors watching. My neighbor approached the driver and he said he would leave me a note, however, the driver and crew took off. I reached out to their company and their [redacted], [redacted], said that we shouldn't go through insurance that they would handle it. Fast forward a week later I received a call from her to tell me that the driver and all the workers decided that they had not hit my car after all.

I currently have a stop to their payment through Amex, until my car is taking care of and I will pursue a suit through my insurance company for all the damages.Desired Settlement: They have to repair the $3700. damages they did to my car and they will need to refund for the unacceptable work. The total bill for their services was $2200.00 which in my view is complete unacceptable.

Business

Response:

Customer [redacted] had a move with Shleppers Moving & Storage on Saturday July *, 2014. [redacted] sent an email claiming Shleppers truck hit and damaged her truck. An investigation was performed and Shleppers foreman, movers and driver confirmed that customer’s truck wasn't hit by our Shleppers truck. Customer was contacted and advised to contact the

police so investigation can be performed. To date, [redacted]’s insurance company has contacted Shleppers Moving & Storage for details of the alleged accident, which is being investigated. [redacted] never mentioned or emailed about any issues dealing with the move or services rendered. At this time no compensation will be offered to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had many emails back and forth with the [redacted], [redacted] from Shleppers. She said that she wanted to handle the matter "not involving the insurance company" the police were called in and I have a witness who approached the driver. There is a written statement from the witness. I have yet to hear back from Shleppers. I have been in contact via email and it was only when the total cost of the damage was sent to Shereen, at her request, that they denied hitting my car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On July *, 2014 [redacted] contacted Shleppers Moving &

Storage about damage that was done to her truck. At no time before, during or after her move did [redacted] report any damages to items or service issues from her move. At this time no offer will be made as we are currently in the

process of responding to [redacted]’s American express charge back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,