Shleppers Holdings LLC dba Shleppers Moving & Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, I was not told that the card would automatically get chargedThe [redacted] could have mentioned that the first few times I told him I wanted to pay with my ***In going through my correspondence with [redacted] and reading all the fine print I came across this payment information, "Shleppers accepts Cash, Certified Check, Money Order, MasterCard, [redacted] or VisaIf you are planning to pay by credit card, the card and the card holder must be present at the time of the move for security reasonsDo NOT pack your card!" I was never asked to show my card, and nowhere do I see it stating my card was going to be automatically chargedOn top of that I was never asked to show my card, nor was I present when they ran it throughI would have told them for the hundredth time I planned on using my ***, at that point hopefully been informed it was automatically chargedUnfortunately, that was not the case, I had no ideaSecondly, in going through my emails with [redacted] it occurred to me that I paid the full amount proposedThat is absolutely unacceptable as a number of belongings were never moved or loaded on the truck, so why did I pay the full amount?! As for being offered wrapping supplies to purchase that was absolutely not the caseBlankets were discussed but, not an option as I was moving out of state and had no way of returning them The offer to buy the blankets was never once mentionedI rented them through *** so they could be returned with the truckMy problem with this is being told there would be some sort of plastic wrap (not to rent or buy, but something the guys have on hand and use to wrap furniture) for my prints and couch, which there was noneI wish I had the emails to prove this but, alas getting [redacted] to respond to emails was impossible, and after several calls I managed to get him on the phone at which time we discussed the plastic wrapI would be more than happy to forward all the emails I sent to him to show he barely responded to anything.I understand that according to Revdex.com guidelines, once an offer has been made on the part of the business this matter will eventually be considered closed, and the business knows thatIt leaves me wondering if my best course of action at this point is taking legal actionI'll probably spend more on legal fees than the $(moving cost and replacing furniture etc.) but the fact that a business can take advantage like this does not sit well with me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am shocked and disappointed that they think the way my belongings were thrown into the truck is acceptableAlso, had they packed the truck properly I would not have had to spend 800$ replacing furnitureSince when is it ok to charge a card without telling a customer before doing so? (Especially after telling the " [redacted] " I wanted to use a different card on multiple occasions.) Furthermore, how does a moving company show up without the proper supplies to wrap paintings and prints after telling me they would have everything needed? Not to mention, misplacing tool parts in a shag rug and endangering the welfare of an animal, thankfully it wasn't a small child I supposeThere are so many more issues that I feel warrant a more substantial compensationI wonder how many more *** reviews were bought off?! Like I mentioned previously, I worked in real estate in the city and have seen many moves, never have a witnessed such a disaster In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer [redacted] had a long distance move with Shleppers moving & StorageOn the day of [redacted] ***’s move the Shleppers movers unexpectedly discovered [redacted] ***’s elliptical could not be disassembled In order to remove the elliptical, at the request of [redacted] it would be broken, removed from the home and dumped, as he did not have any other alternativesOnce [redacted] reported missing boxes a truck and warehouse search was conductedNo extra boxes were left behind or found [redacted] has a storage unit that may contain the items he is looking forShleppers would like to arrange a moving team to help go thru the storage items to help locate the missing boxes and offer [redacted] $

Shleppers apologizes for the lack of communication but in our pre-moving paperwork all payment options are explainedUnless previously arranged with Shleppers, on the morning of the beginning of your move, your credit card will be charged for the full amount of the jobIf there are any adjustments to the move price during the move, your credit card will be charged prior to unloadingFor hourly rate jobs, the amount of time to unload is an estimate, and is usually very close to the actual and can be adjusted at the end. Shleppers accepts MasterCard, Amex or VisaIf you are paying by credit card, the card used for payment must be presented to the foreman for processingDO NOT PACK YOUR CREDIT CARD!At this time the previously increased offer of $is our full and final offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please send check in the amount of $2,to:
*** *** ** ***
*** *** *** *** ***
*** *** ** ***

Customer *** *** schedule to have movers remove items from her home to her truckThe *** rented truck wasn't large enough to fit all the *** *** items and at the request of *** *** the movers put as much as they could into the truck*** ***’s
claim settlement was $Once *** *** posted a review on ***, an increasedoffer was made not to change her review but to update her review of our settlementAt this time we would like to offer *** *** $as a full and final offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[When we finished unpacking on August ** we could not locate our kitchens cookware, pots, pans, etcwhich had been packed, labeled and moved by Shleppers. We immediately contacted *** ***, *** ** *** *** at Shleppers Movers, advising her of this At that point in time Shleppers told us they would send someone to go out to our storage unit to look for these missing items. We called back the following week, after not hearing, and was told they did not know when or if they could get anyone out here to assist us. As for the missing cookware items were we told "You are on your own".
At this point, we attempted to go through the boxes ourselves. While not being able to locate these items, we discovered other items and boxes had not been delivered as contracted. As of November *** we vacated our storage unit and moved the remaining items into our new homeWe have now gone through everything and those items have not been recovered.
At Shleppers request, we filed a claim with the insurance company they recomended and were notified by the insurance company that since Shleppers did not have bar codes on "household goods descriptive inventory list" corresponding to the missing boxes they could not help us. We sent an itemized list of missing items totalling $10,inclusive of the elliptical. The $2,they are offering is not nearly enough compensation for their negligence in our move and loss of numerous precious items and time spent trying to rectify this nightmare. We have spent hours and days on emails, phone calls and manual labor trying to resolve these issuesOne full day waiting for a promised conference call which never occurred. We respectfully request a reasonable settlement in the of $7,to finalize this dispute
Thank you
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
%

Acknowledging acceptance of offered settlement. A release a will be sent via email.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: First of all, I was not told that the card would automatically get charged. The [redacted] could have mentioned that the first few times I told him I wanted to pay with my [redacted]. In going through my correspondence with [redacted] and reading all the fine print I came across this payment information, "Shleppers accepts Cash, Certified Check, Money Order, MasterCard, [redacted] or Visa. If you are planning to pay by credit card, the card and the card holder must be present at the time of the move for security reasons. Do NOT pack your card!" I was never asked to show my card, and nowhere do I see it stating my card was going to be automatically charged. On top of that I was never asked to show my card, nor was I present when they ran it through. I would have told them for the hundredth time I planned on using my [redacted], at that point hopefully been informed it was automatically charged. Unfortunately, that was not the case, I had no idea. Secondly, in going through my emails with [redacted] it occurred to me that I paid the full amount proposed. That is absolutely unacceptable as a number of belongings were never moved or loaded on the truck, so why did I pay the full amount?! As for being offered wrapping supplies to purchase that was absolutely not the case. Blankets were discussed but, not an option as I was moving out of state and had no way of returning them.  The offer to buy the blankets was never once mentioned. I rented them through [redacted] so they could be returned with the truck. My problem with this is being told there would be some sort of plastic wrap (not to rent or buy, but something the guys have on hand and use to wrap furniture) for my prints and couch, which there was none. I wish I had the emails to prove this but, alas getting [redacted] to respond to emails was impossible, and after several calls I managed to get him on the phone at which time we discussed the plastic wrap. I would be more than happy to forward all the emails I sent to him to show he barely responded to anything.I understand that according to Revdex.com guidelines, once an offer has been made on the part of the business this matter will eventually be considered closed, and the business knows that. It leaves me wondering if my best course of action at this point is taking legal action. I'll probably spend more on legal fees than the $2800 (moving cost and replacing furniture etc.) but the fact that a business can take advantage like this does not sit well with me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am shocked and disappointed that they think the way my belongings were thrown into the truck is acceptable. Also, had they packed the truck properly I would not have had to spend 800$ replacing furniture. Since when is it ok to charge a card without telling a customer before doing so? (Especially after telling the "[redacted]" I wanted to use a different card on multiple occasions.) Furthermore, how does a moving company show up without the proper supplies to wrap paintings and prints after telling me they would have everything needed? Not to mention, misplacing tool parts in a shag rug and endangering the welfare of an animal, thankfully it wasn't a small child I suppose. There are so many more issues that I feel warrant a more substantial compensation. I wonder how many more [redacted] reviews were bought off?! Like I mentioned previously, I worked in real estate in the city and have seen many moves, never have a witnessed such a disaster. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer [redacted] had a long distance move with Shleppers moving & Storage. On the day of [redacted]’s move the Shleppers movers unexpectedly discovered [redacted]’s elliptical could not be disassembled.  In order to remove the elliptical, at the request of [redacted] it would...

be broken, removed from the home and dumped, as he did not have any other alternatives. Once [redacted] reported missing boxes a truck and warehouse search was conducted. No extra boxes were left behind or found. [redacted] has a storage unit that may contain the items he is looking for. Shleppers would like to arrange a moving team to help go thru the storage items to help locate the missing boxes and offer [redacted] $2000.00.

Review: I contracted with Shleppers on September [redacted] for a move from my one bedroom Manhattan apartment to a storage unit for a month. I was in between apartments and needed to store my furniture. The move into the storage unit was uneventful, I had no real issues. On November [redacted] I scheduled a move from the storage unit to my new apartment. At this time, I was 9 months pregnant and dealing with the discomfort of that. The move of my items into my new apartment seemed fine. All of my items seemed Ok. The next day, my husband and I proceeded to unpack. I had several wardrobe boxes that I packed myself (with boxes from Home Depot), while unpacking, I noticed that there were several boxes labeled with the "[redacted]" logo. I thought nothing of it and started to go through boxes. When opening a wardrobe box, I noticed that some items were damp and had a foul odor. I continued to pull things out and found that the entire contents of the box was damaged with a liquid substance. There was black and white mold growing on the items as well as the box. When I discovered this, I had to leave the room due the odor and the mold (being that I was 9 months pregnant). Needless to say, I was very upset to find all of my items damaged and knowing that some things were irreplaceable. I was near tears but knew I had to try to calm down being that I was pregnant. I called Shleppers right away and left several messages with different people. In the meantime, my husband continued to unpack and we found many damaged furniture items and even missing items. Days later, someone from Shleppers contacted me. I explained my situation and was told that a claim form would be sent and that I should take pictures. I had already taken many pictures and forwarded them on. I believe I sent over 15 pictures of damage. I completed an itemized claim form that totaled over $4000 as some items were newly purchased. The following week I went to the hospital to deliver my baby. I heard from Shleppers again the day I delivered, [redacted], with a proposed claim amount of $143. This is unacceptable. I lost so may items and that amount is very insulting to say the least. I paid for the move using my [redacted]. Therefore, I attempted to have Amex handle the situation as I was in the hospital for a few days and was just home with my first baby. It's now the end of January and I still have no resolution that I agree with. I paid $1010 for the move and $143 just won't cut it. No one ever told me what happened to my items. It's like they don't care. I have used Shleppers for all of my moves and have recommended them to many friends and family. I was very shocked to be treated this way. I was a loyal customer.Desired Settlement: At this point, I want to concentrate on my newborn and not have this hanging over my head. I would either like a fair and reasonable amount paid back to me. I have a few other items in storage with Shleppers, I would like to schedule delivery of those items to my storage unit at no cost. I no longer want to do any business with Shleppers. I just want to close this and move on with my life.

Business

Response:

Please note, this is our proposed resolution. 1.) As far as damages to items, as we explain in all of our quotes based on industry regulations a shipment is covered only by $0.60 per LBS per article in the event it is damaged during the move there for we offered $143 accordingly. We are offering now $200 as a final offer. We do advise as well of other options to purchase insurance from insurance companies2.) As far as the items in Storage- Currently Due are 4 months of storage payment at $110 plus tax per month totaling $440 plus tax. We are willing to wave it off.3.) As far as delivering the items currently in storage- We are willing to deliver these items for no charge to [redacted] with in the Bronx, either to her home or another storage facility. this is value at our minimum rate of $450 (waved) however NOT later than 2/**/2016 Once accepted out customer service manager will contact MS Anselme to coordinate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Very good job. Showed up on time and worked hard to everything done quickly and efficiently. Overall a good experience.

Review: Only 5 of 60+ boxes showed up labeled! I, as well as my husband, specifically spoke to the foreman (Rafael M[redacted]) on his/their arrival regarding the labeling of boxes. We asked that the boxes be labeled with the rooms the items were being packed in to make it easy for us in our new home. We stayed in the home during the entire process in case they needed to ask us anything. The day of the move into our new home, the movers kept asking us "[redacted]?" in reference to the boxes and we had to just tell them to leave it in the living room since NONE of the boxes had labels creating a disastrous non-organized mess yielding far more work on our end. This is not what was explained to us when we met with Gavin Blainey and frankly doesn't deliver on the level of service we paid for. Boxes showed up crushed as if they were thrown around carelessly. Our clothes was packed completely unorganized and the wardrobe boxes were smashed and clothes was just lying at the bottom of them which made it difficult to unpack. They took half of the clothes from one drawer in the master bedroom and completed the box with clothes/items from half of a drawer in the guest room dresser. This didn't make any sense and showed the lack of care in our packing/move. This has created a mess for us in the unpacking process. We could have done a better job ourselves! Definitely did not deliver on the service or the price that we paid for this move!Once we confirmed our delivery address, we were never informed that there would be an additional fee if the movers had to move the items further than 70 feet from the truck. The driver explicitly told us we had no choice in the matter and had to pay him because otherwise, he wouldn't release our items. We had a small window to move the items in since the association schedules a time and date for the move. We ended up having to pay for an unnecessary shuttle service as well as extra movers in order to get our things delivered. We had to pay $550 cash that day!Desired Settlement: We are still missing items and have to chase Schleppers to get any feedback on what is going on. The day of the move in, we contact them to let them know we were missing a few items. They told us they would contact the driver to find out if the items were left on the truck. We never heard back from them. We called them several times and they kept giving us the run-a-round. Now they just want to pay us $0.60/lb for each item lost/broken. The estimate we were given was never signed by us!

Business

Response:

We are actively working to rectify the issues related to the move. We have been in communication with [redacted] directly to resolve amicably.

Review: Unfortunately, I don't know where to begin with my complaint. I was mislead by [redacted], who told me that Shleppers has a reputation that is always honored with their customers. He told me that their unparalleled service was guaranteed, that I wouldn't need to be present for my move because their team is made up of professionals who would be able to pass a white glove test if challenged. If this were true, I'd have no complaint. It became a tragedy of errors for me. I tried to work through the issue with [redacted] who let the ball drop on several occasions, never keeping her word or time commitment to follow through with her promises. First, the movers damaged my bathtub and my superintendent can attest to this. We evaluated the apartment together before the movers arrived and everything was new and renovated for me. I provided [redacted] pictures of the damage and because her rude, negligent workers did not admit their wrongdoing, I had to pay my management company over $300 without being reimbursed. (I provided Shleppers photo evidence and a receipt for repairs.)The movers placed a woven ottoman in my bathtub and put a shower curtain over it to hide their deed. I took pictures and was assured this would be resolved in a timely manner and three months later I was told that the movers had the last say. These movers were not professional. They lied and destroyed property intentionally. Sodas that were left on a kitchen counter were cut open and turned over for me to find in my freezer. Again, I have photo evidence that I took the morning after the move. Items that were to be packed and unpacked were definitely not up to [redacted]'s white glove standard. Ideally, I would be able to just say what happened, provide proof and work easily with customer service. Unfortunately, it's been the opposite. My keys from the old apartment were not returned to me until I threatened to call the police and this was due to the forman's intentional deceit. The foreman rushed out without unpacking all that should have been unpacked or leaving me a copy of the invoice.I was charged $1100 over the amount and had to work with my bank to bring my account current. I was finally reimbused in December, my move was in November. [redacted] promised to resolve the issue in 30 days. 40 days later I was still waiting and then later was notified that I could recover only $75 in losses. They arbitrarily admit to only some losses. Their reasoning isn't consistent. If my heated mattress cover is no longer working, I can't photograph that. It was moved without being placed in a box, which I witnessed the day of my move 11/**. I called Shleppers the night of my move because the movers said there was no room for many items still in boxes. I found one of my 3 closets empty and I was told that I was eligible for a 20-30% discount for negligent service. I was never called back which is why I called [redacted] who generously referred me to [redacted] who was not responsible. [redacted] warned me during our conversation that it was possible that the movers decided to cut out early because they wanted to get a drink. After working all night before on a documentary and feeling exhausted the next day, I was easily fooled by the movers who assured me they were done. My winter jacket was thrown underneath other items in my closet. I provided hangers and paid for the unpacking service. I had soda from their mischief all over my freezer after I moved the can. My bathtub had a ding in it that I already mentioned. Paintings that were not covered were damaged and even the boxes that were left for me to unpack were packed so sloppily almost all my belongings were in chaos. Again, I provided photo proof. I had to go through a lawyer to get any response after returning my claim form to [redacted]. Now it looks like I need to follow through the court system which is unfortunate for everyone. I trusted Shleppers to move me and my items without so many issues. After being overcharged, having to threaten the police to get keys returned (and they were returned in December), and then being ignored for my claim, I know Shleppers doesn't deserve a high business rating nor should anyone else be deceived by their staff.Desired Settlement: I want Shleppers to honor my claim that was submitted to them 12/** and I would like to apologize and admit that they are irresponsible in the handling of this case. And I would also like my tip of $240 to those terrible movers refunded.

Business

Response:

[redacted] submitted a claim for damages. A settlement amount was based on verified information. At this time we would like to offer [redacted] a full and final offer of $200.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here we are over two weeks past the date the complaint was submitted. Again, with Shleppers Movers, we are a day late and a dollar short. Not only was the response arrogantly devoid of any acknowledgement of the issues I encountered, this settlement will not even cover the cost of fixing my bathtub. The invoice along with a few of the pictures I initially submitted to Shleppers after the move are included in this response. As there is only room for four attachments, I was only able to include a sample, yet, I have so many photos that document the mishandling of this move. The idea that Shleppers response is late and not equivalent to the rising costs in my losses because of this issue being mishandled indicates that a court of law is my only alternative. Thank you Revdex.com for showing me what I need to do to truly resolve this issue. Initially, I worked with [redacted] because she told me she would resolve everything and here I am with more to do. Some items that were stolen were acknowledged on my claim for only partial recovery and a standard of no customer service is confirmed. My house was in chaos for weeks after my move in November. My keys were returned in December. I was refunded the $1100 I was owed for overcharge in December and I was accused of not paying the balance initially. This is unacceptable. The only way to trust Shleppers is to use three moving companies to clean up after their mess. I'm only adding my pictures to help illustrate the abuse of trust in this case, not because it is my duty. Again, being late with the response and having no accountable nature is enough for me. Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why hereThank you for your feedback again. At this time the previously offered settlement is our full and final offer. ...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Please complete this process because I understand that Shlepper's is not accountable to anyone and I will be suing them. Please do not worry that we need another round of their negligence. Please grade them and we will meet in court. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had a marble top table which they knew had a lose top. They broke the top and left all the pieces for me to pick up. The table is a Drexel They offered me $150.00. That would not pay for the marble and labor. I have asked for $300 which I think is fair.Desired Settlement: I would like to receive $300.00 from them.

Business

Response:

Dear [redacted] We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issues. Though moving liabilities are limited to 60 cents per pound per article and we are often limited in our ability to determine responsibility and cause, we would like to help rectify your experience by going beyond the terms in your agreement. Shleppers cares about its customers and doing what it can to remedy poor experiences. The previously offered amount of $150.00 is our full and final offer.Thank you

Please, save your valuables and don't choose shleppers as your moving company.

They are extremely slipshod in their packing, they arrived with insufficient materials to pack my belongings safely, and even after explicit instructions ("wrap the photographs with bubble wrap") when my back was turned they proceeded to wrap the rest with paper, offering no protection.

Furthermore, they did an amazingly bonehead move of packing incredibly expensive speakers (which I mentioned as such) instead of with great care, in a box jammed in with a cloth suitcase with metal locks on it as the packing material...locks are metal, speakers are magnets, boom, destroyed speakers.

They had the gall to offer $50 after this ridiculousness was pointed out to them as obviously their fault.

Their customer service sucks, they banged a few walls in the process, careless and slow all around.

Do not hire.

Review: On July **, 2014 Shleppers Moving and Storage moved me out of my home. My contract stated they were to move my horizon elliptical, when the movers refused to move it and the company would not respond we were forced to destroy a $1500 elliptical (replacement $2500) and throw it in the garbage! When we questioned them about this and asked them what we were supposed to have done they said "I don't know".

When my items arrived across country, we discovered that numerous boxes were were missing. They moved the items from a truck to a warehouse and back onto a moving van with none of this documented. We also spent hours of our time helping the movers unload the truck and place some items in a storage unit and the rest into our apt in [redacted]. As we began to unpack we began to realize just how many of our items were missing.

They have refused to take responsibility for anything and that is after we paid them $7200 for the move. We have had direct contact with the [redacted] and the [redacted] and their only offer was 60 cents per pound or approx $1000 dollars. We had moving insurance but since there was no documentation showing that boxes were lost they are not responsible. These boxes were packed and moved by Shleppers and included all of our kitchen pots, pans, baking dishes, living and dining room items. The Elliptical alone will cost over $2,000 to replace.Desired Settlement: A refund to cover replacement costs. Also, we would like to know what happened to our boxes. Aren't they accountable in any way for what they packed and moved? Why aren't there a system of checks and balances - if they had one they would know where our boxes are.

Business

Response:

Customer [redacted] had a long distance move with Shleppers moving & Storage. On the day of [redacted]’s move the Shleppers movers unexpectedly discovered [redacted]’s elliptical could not be disassembled. In order to remove the elliptical, at the request of [redacted] it would be broken, removed from the home and dumped, as he did not have any other alternatives. Once [redacted] reported missing boxes a truck and warehouse search was conducted. No extra boxes were left behind or found. [redacted] has a storage unit that may contain the items he is looking for. Shleppers would like to arrange a moving team to help go thru the storage items to help locate the missing boxes and offer [redacted] $2000.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[When we finished unpacking on August ** we could not locate our kitchens cookware, pots, pans, etc. which had been packed, labeled and moved by Shleppers. We immediately contacted [redacted], [redacted] at Shleppers Movers, advising her of this. At that point in time Shleppers told us they would send someone to go out to our storage unit to look for these missing items. We called back the following week, after not hearing, and was told they did not know when or if they could get anyone out here to assist us. As for the missing cookware items were we told "You are on your own".

At this point, we attempted to go through the boxes ourselves. While not being able to locate these items, we discovered other items and boxes had not been delivered as contracted. As of November [redacted] we vacated our storage unit and moved the remaining items into our new home. We have now gone through everything and those items have not been recovered.

At Shleppers request, we filed a claim with the insurance company they recomended and were notified by the insurance company that since Shleppers did not have bar codes on "household goods descriptive inventory list" corresponding to the missing boxes they could not help us. We sent an itemized list of missing items totalling $10,000 inclusive of the elliptical. The $2,000 they are offering is not nearly enough compensation for their negligence in our move and loss of numerous precious items and time spent trying to rectify this nightmare. We have spent hours and days on emails, phone calls and manual labor trying to resolve these issues. One full day waiting for a promised conference call which never occurred. We respectfully request a reasonable settlement in the of $7,500 to finalize this dispute.

Thank you.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Please send check in the amount of $2,000 to:

Business

Response:

Acknowledging acceptance of offered settlement. A release a will be sent via email.

Thank you

Review: I just spoke with Shleppers representatives on the phone. They offered a delivery date of 8/** at the latest, which would mean almost a month of living in an empty apartment before my furniture arrived. A delivery of 8/** would be 16 days after the original dates they offered as a timeframe.

They actually offered to just wrap up my stuff and send via freight, which would mean leaving my property on the curb outside my apartment building, with no help getting it to the 11th floor where I live! They were dead serious. Despite all of this, they are refusing to offer a refund. They aren't even apologetic. In the meantime, I'm living on a folding chair and air mattress.

My experience with Shleppers is the worst experience I have had with any company I've ever done business with. It's amazing to me that they are in business at all, and should not be able to get away with this.

Their failure to deliver my furniture within a reasonable time frame necessitates a full refund.Desired Settlement: Full refund of moving fee and delivery of property to my unit as agreed.

Business

Response:

Dear [redacted], We apologize for the frustration of the unexpected delay and are working hard to offer solutions to help expedite a resolution. While the delay was caused by unforeseen circumstances out of our control we are prepared to compensate for this problem but cannot do so until the delivery is completed due to regulations. With respect to necessitating a full refund of the entire service, unexpected delays are unfortunate and require remedy but do not offset the entire value of the move itself. We will be happy to prepare an offer of compensation once the delivery has been completed and we have a full assessment of the situation, as per our agreement.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shleppers has still not delivered my furniture. I am writing this as of September [redacted] I moved in to my apartment on August [redacted] I have been without my property for a full month and am now doubting whether my furniture will be delivered this afternoon as I was promised it would be. Shleppers gave me a window of between 3-4 PM. It is now 4:30, and I cannot reach anyone at the company who will give me a straight answer as to when my items will arrive. I am told that there is a mechanical issue with a truck, which is what I was told weeks ago as the first reason for delay. Either the company has an antiquated fleet of trucks, or this is a common lie they tell customers. Next, I am owed a FULL refund, which Shleppers has not agreed to. I will not mark this issue resolved until I receive my furniture and a FULL refund. Thank you,

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Sincerely,

Business

Response:

We will be addressing customer moving complaints and claim once items are delivered this week. We will contact customer to go over claim for settlement amount.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no choice to reject the response as I have not yet been sent amounts offered in settlement, nor have I received my remaining items. Once I have a firm settlement offer, I will reevaluate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We were extremely dissatisfied with the quality of service we received from Shleppers. We contacted them on June **, 2015, via email requesting a partial refund based on their failure to fulfill the tasks on the contract. The customer service representative said she would look into the issue and get back to us. In the intervening weeks, I have contacted customer service 4 times. Each time it routes to a voicemail box, and we have yet to receive a call back.

Below are the details of the complaint:

-On the packing day, I had asked the team if they could label boxes and furniture as they packed. They said they would do this, but most furniture was unlabeled and only about half of the boxes were labeled. On the evening of 6/[redacted] I meticulously labeled each piece of furniture and most boxes.

-Given the long drive, we suggested the moving team start early on Wednesday 6/**, and they assured us they would arrive by 9am. They arrived at 9:30am. I observed them taking a lengthy break at the moving truck at 10:30am. They eventually got on the road at 12:20pm.

-I am not sure why the moving team did not arrive at the destination until 10pm given that the drive should take 6-7 hours. But what is more problematic was the fact that we had no contact with them during this time. Beginning at 7pm, I tried several times to contact the foreman on the cell phone he provided. It went straight to voicemail. I tried several extensions at the Shleppers office and was able to reach no one. I left a voicemail messages at an extension that was supposedly for "long distance moves in progress." I did not receive a call back, even the next day. The extension that says it is for "operations for moves in progress" had a voice mailbox that was full.

-We had asked the moving team to contact the property handyman 30 minutes before arrival so he could meet them at the house. They did not do this. The handyman was waiting for them at the property for 3 hours. We were paying him for this service.

-When I arrived at the destination 3 days later, 80% of our belongings were left on the 1st floor of the house. I had provided a written detailed description of the three upstairs bedrooms so there would be no question which items should go in which room upstairs. (This was fairly straightforward: master bedroom, nursery and office.) We had also talked about this verbally on both the packing day and moving day.

-These furniture items were incorrectly left on the first floor: bed, desk, nursery rocking chair, one dresser (the matching dresser was in the master bedroom), the cedar chest. The Shleppers contract states that movers will set up furniture in desired locations.

-As I discovered, to get the bed and desk upstairs in this house, the legs need to be removed. The Shleppers contract states that furniture will be disassembled and reassembled, as needed. I told the foreman that the legs of the bed could easily be removed, and recommended it because we had removed in a previous move. This was not done, which is perhaps why they were left on the first floor.

-Overall, I was very unimpressed with the care the movers took in packing our boxes. For example, many boxes were not filled, so they were crushed. Cast iron pans were placed on top of tupperware containers. Another example: they did not empty or seal the sugar bowl, so one box was filled with sugar.Desired Settlement: I request a refund of $500, which represents about 12% of the total amount paid to Shleppers. This will defray the costs of paying the property handyman to wait for the movers. It also reflects the considerable work promised but not completed by the moving team.

Business

Response:

Dear [redacted], We sincerely apologize that your specific expectations were not met to your standards. We recognize that this created an inconvenience for you and previously offered a refund of $200 tohelp compensate for your unmet expectations. With the understanding that you were managing multiple agendas and schedules and we were unable to meet your specific scheduling in several instances, we are happy to increase this amount to a final refund of $350. We hope that you are enjoying your new home and wish you the best of luck.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The $500 (12% of the moving costs) I am

requesting is more than reasonable given the time, energy and expenditures

associated with addressing the poor job the moving team did. The

most difficult part of the second half of the move was placing the large furniture

items on the second floor. My husband and I did the work over the course

of 3 days. This included

dismantling the large pieces, moving them upstairs and re-assembling

them. Furthermore, I incurred additional costs by having to pay the handyman

to wait on site for 3 hours as the movers did not communicate their arrival time to him

or to me. And finally, I have spent

several hours over the past month documenting the problems with the move in

writing and via photos (sent to your customer service representative) and attempting

to contact your office.

Your response to my complaint overlooks the fact

that Shleppers is in breach of contract given that the movers did not perform

the duties that are clearly laid in the contract that I signed. This is not about "scheduling" or

"expectations.” The contract states: “(3) Shleppers will disassemble and

reassemble all of the furniture being moved unless otherwise requested. (5) Shleppers will set up your furniture in

your desired locations.” Shleppers failed to fulfill their contractual

obligations.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We sincerely apologize that your specific expectations were not met to your standards. We recognize that this created an inconvenience for you and previously offered a refund of $200 to help compensate for your unmet expectations. As a fill and final offer we would like to increase this amount to $350. We hope that you are enjoying your new home and wish you the best of luck.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,