Shelton Residential

I have moved into Indigo Palms Apts. in Phoenix, AZ 1 week and 2 days ago at this point. have had to already create 3 maintenance tickets since the apartment that was promised was nowhere near clean or ready to be rented to me. I have contacted the leasing office and am unable to speak to anyone since the phone lines go straight to a voicemail. Once I do leave a message, I have never received a call back. The customer service at this location is an embarrassment. Now I am stuck in this lease that I cannot get out of. I have found roaches, dirty vents and filters, rusted dishwasher racks and dirt in the tub, toilet, floors and all counters. I will not rent any properties managed by this company again. I will also be discouraging anyone I know to be on the lookout for all properties like the Vela Apt. in Tempe, and the surrounding area.

In January 2019, I traveled to the Bahamas. I came back to a very bad odor in my apartment. I then discovered that my electricity was not working. I reached out to the emergency maintenance team at Omnia on 8th. I was informed that my breaker box had a flipped switch (this panel is located outside).

I had to clean my fridge and throw all my food out especially my meats. I am potentially pursuing a small claims case against SRP as they billed me although I did not have power. I would like to resolve this without small claims court if possible.

I have been attempting to reach Mark (who I was advised was in charge of the property) since the incident and have been unsuccessful in reaching him. I reached out to Pam and Thomas Shelton, they had him call me back, in April 2019, however, we have been playing phone tag.

In January 2019, I traveled to the Bahamas. I came back to a very bad odor in my apartment. I then discovered that my electricity was not working. I reached out to the emergency maintenance team at Omnia on 8th. I was informed that my breaker box had a flipped switch (this panel is located outside).

I had to clean my fridge and throw all my food out especially my meats. I am potentially pursuing a small claims case against SRP as they billed me although I did not have power. I would like to resolve this without small claims court if possible.

I have been attempting to reach Mark (who I was advised was in charge of the property) since the incident and have been unsuccessful in reaching him. I reached out to Pam and Thomas Shelton, they had him call me back, in April 2019, however, we have been playing phone tag.

In January 2019, I traveled to the Bahamas. I came back to a very bad odor in my apartment. I then discovered that my electricity was not working. I reached out to the emergency maintenance team at Omnia on 8th. I was informed that my breaker box had a flipped switch (this panel is located outside).

I had to clean my fridge and throw all my food out especially my meats. I am potentially pursuing a small claims case against SRP as they billed me although I did not have power. I would like to resolve this without small claims court if possible.

I have been attempting to reach Mark (who I was advised was in charge of the property) since the incident and have been unsuccessful in reaching him. I reached out to Pam and Thomas Shelton, they had him call me back, in April 2019, however, we have been playing phone tag.

I moved into Cielo Apartments on 11/30/18 site unseen. I was told I couldn't see the apartment and it wouldn't be ready until day of move in. I wasn't allowed to have the keys until I signed the lease agreement. Once I entered the apartment I was handed a form to fill out for existing damages. Once I filled this out I realize this apartment wasn't safe.

The kitchen and bathroom have extensive water damage, the front door has been broken into, and there were roaches every time you showered. The water damage is so extensive that when you sit on the toilet in the bathroom it sinks into the floor, the kitchen floor has soft spots where you sink, the roof/ access panel is bubbled out and both kitchen and bathroom cabinets are rotted through the bottom. With me being 8 months pregnant this is a huge concern for me, not only were these bugs living in this rot but also the chances of mold or falling through the floor.

The girls in the front office and maintenance man were extremely genuine and helpful, we just don't have any guarantee time frame of when these repairs will be completed. So when I spoke to the property manager that I was extremely disrespectful. She gave me the options of paying more rent for a new apartment, terminating and paying to be homeless, or be pregnant living in debris and repairs I shouldn't be around. She wont address the mold inspection so when repairs are completed there isn't going to be an inspection for mold and I find out the apartment has been vacant for 2 months. Simple things were overlooked have to move the appliances in the kitchen because there is food behind them, when moving in the little things like A/C filter and light bulbs weren't changed. I'm not sure why I wasn't allowed to see the apartment but I have tried to resolve this civilly and I don't want to have to take legal action. We've been guaranteed by property manager everything she feels like addressing will be completed by Thursday but wont address the possible mold.

I moved into Cielo Apartments on 11/30/18 site unseen. I was told I couldn't see the apartment and it wouldn't be ready until day of move in. I wasn't allowed to have the keys until I signed the lease agreement. Once I entered the apartment I was handed a form to fill out for existing damages. Once I filled this out I realize this apartment wasn't safe.

The kitchen and bathroom have extensive water damage, the front door has been broken into, and there were roaches every time you showered. The water damage is so extensive that when you sit on the toilet in the bathroom it sinks into the floor, the kitchen floor has soft spots where you sink, the roof/ access panel is bubbled out and both kitchen and bathroom cabinets are rotted through the bottom. With me being 8 months pregnant this is a huge concern for me, not only were these bugs living in this rot but also the chances of mold or falling through the floor.

The girls in the front office and maintenance man were extremely genuine and helpful, we just don't have any guarantee time frame of when these repairs will be completed. So when I spoke to the property manager that I was extremely disrespectful. She gave me the options of paying more rent for a new apartment, terminating and paying to be homeless, or be pregnant living in debris and repairs I shouldn't be around. She wont address the mold inspection so when repairs are completed there isn't going to be an inspection for mold and I find out the apartment has been vacant for 2 months. Simple things were overlooked have to move the appliances in the kitchen because there is food behind them, when moving in the little things like A/C filter and light bulbs weren't changed. I'm not sure why I wasn't allowed to see the apartment but I have tried to resolve this civilly and I don't want to have to take legal action. We've been guaranteed by property manager everything she feels like addressing will be completed by Thursday but wont address the possible mold.

I moved into Cielo Apartments on 11/30/18 site unseen. I was told I couldn't see the apartment and it wouldn't be ready until day of move in. I wasn't allowed to have the keys until I signed the lease agreement. Once I entered the apartment I was handed a form to fill out for existing damages. Once I filled this out I realize this apartment wasn't safe.

The kitchen and bathroom have extensive water damage, the front door has been broken into, and there were roaches every time you showered. The water damage is so extensive that when you sit on the toilet in the bathroom it sinks into the floor, the kitchen floor has soft spots where you sink, the roof/ access panel is bubbled out and both kitchen and bathroom cabinets are rotted through the bottom. With me being 8 months pregnant this is a huge concern for me, not only were these bugs living in this rot but also the chances of mold or falling through the floor.

The girls in the front office and maintenance man were extremely genuine and helpful, we just don't have any guarantee time frame of when these repairs will be completed. So when I spoke to the property manager that I was extremely disrespectful. She gave me the options of paying more rent for a new apartment, terminating and paying to be homeless, or be pregnant living in debris and repairs I shouldn't be around. She wont address the mold inspection so when repairs are completed there isn't going to be an inspection for mold and I find out the apartment has been vacant for 2 months. Simple things were overlooked have to move the appliances in the kitchen because there is food behind them, when moving in the little things like A/C filter and light bulbs weren't changed. I'm not sure why I wasn't allowed to see the apartment but I have tried to resolve this civilly and I don't want to have to take legal action. We've been guaranteed by property manager everything she feels like addressing will be completed by Thursday but wont address the possible mold.

This company is a fraud and the business needs to be shut down. I received a notice from this companies lawyer saying that money orders are not going to be accepted as a form of payment. I have filed a complaint with the FTC because under this law known as the Fair Debt Collection Practices Act as a creditor they can't refuse any form of unless the personal check comes back as non suffence funds that one. Money orders was established by the US government.

This company is a fraud and the business needs to be shut down. I received a notice from this companies lawyer saying that money orders are not going to be accepted as a form of payment. I have filed a complaint with the FTC because under this law known as the Fair Debt Collection Practices Act as a creditor they can't refuse any form of unless the personal check comes back as non suffence funds that one. Money orders was established by the US government.

This company is a fraud and the business needs to be shut down. I received a notice from this companies lawyer saying that money orders are not going to be accepted as a form of payment. I have filed a complaint with the FTC because under this law known as the Fair Debt Collection Practices Act as a creditor they can't refuse any form of unless the personal check comes back as non suffence funds that one. Money orders was established by the US government.

I give no STARS for this company. I have left several messages for upper management to give me a call back or simply email me, last 3 months I have done this still no response. I am very unhappy with management . The Spring River Luxury Apartments in Roswell NM are a joke. yes they are nice but not 1285 nice. rent never stays the same, rules are ridiculous. I feel along with other tenants that we live in some kind of prison. I moved there thinking I would be left alone. far from it, also never heard of a email of being in noncompliance a legal notice. Legal notices are sent certified. I now have a lawyer to get out of this place. I would never recommend anyone to these apartments. Management is the worse I have ever seen. very rude and fake.

I give no STARS for this company. I have left several messages for upper management to give me a call back or simply email me, last 3 months I have done this still no response. I am very unhappy with management . The Spring River Luxury Apartments in Roswell NM are a joke. yes they are nice but not 1285 nice. rent never stays the same, rules are ridiculous. I feel along with other tenants that we live in some kind of prison. I moved there thinking I would be left alone. far from it, also never heard of a email of being in noncompliance a legal notice. Legal notices are sent certified. I now have a lawyer to get out of this place. I would never recommend anyone to these apartments. Management is the worse I have ever seen. very rude and fake.

I give no STARS for this company. I have left several messages for upper management to give me a call back or simply email me, last 3 months I have done this still no response. I am very unhappy with management . The Spring River Luxury Apartments in Roswell NM are a joke. yes they are nice but not 1285 nice. rent never stays the same, rules are ridiculous. I feel along with other tenants that we live in some kind of prison. I moved there thinking I would be left alone. far from it, also never heard of a email of being in noncompliance a legal notice. Legal notices are sent certified. I now have a lawyer to get out of this place. I would never recommend anyone to these apartments. Management is the worse I have ever seen. very rude and fake.

As a company they are just plain out sorry from the office staff of Shelton Cook to maintenance personnel just sorry and not a business that I recommend to anyone.

As a company they are just plain out sorry from the office staff of Shelton Cook to maintenance personnel just sorry and not a business that I recommend to anyone.

As a company they are just plain out sorry from the office staff of Shelton Cook to maintenance personnel just sorry and not a business that I recommend to anyone.

When Shelton Cook took over management of the VELA Apartment complex in Tempe they switched utility billing companies. The first month of the transfer I discovered a "balance forward" on my billing. I have communicated with the property management for four weeks with no response as to the details of the billing.

When Shelton Cook took over management of the VELA Apartment complex in Tempe they switched utility billing companies. The first month of the transfer I discovered a "balance forward" on my billing. I have communicated with the property management for four weeks with no response as to the details of the billing.

When Shelton Cook took over management of the VELA Apartment complex in Tempe they switched utility billing companies. The first month of the transfer I discovered a "balance forward" on my billing. I have communicated with the property management for four weeks with no response as to the details of the billing.

I paid the agreed upon rent in the form of a personal check. That same day they billed my account for the rent again. When trying to resolve this issue they told me the issue was fixed and I have yet to hear from them. Over $1,000 is still missing from my account. The charge was never authorized and I was promised several call backs and never received a call. Their corporate office will no longer answer my calls or speak to me. I had other bills that are due and need my money back so I can pay them. The property manager and corporate office told me things are all fixed.