Sharks Success Marketing Enterprises, Inc.

P.O. Box 8885 Wilmington, DE 19899-8885       December 1, 2016     [redacted]
[redacted]   RE:          JetBlue Rewards Card account ending in 3328                 Application for Miles & More MasterCard account   [redacted]   Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.   We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.   Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.   Sincerely,     [redacted]
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[redacted]         [redacted]

P.O. Box 8885Wilmington, DE 19899-8885November 19, 2015[redacted]RE:          Barclaycard Visa with Apple Rewards account ending in 0559[redacted]...

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,
[redacted] CC:         Revdex.com of Delaware

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
June 5, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
Re:  Marketing Solicitations from Barclays Bank...

Delaware
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

I signed up for a Barclay's Frontier Master Card, which promoted an APR range between 15.99% and 24.99% based on credit worthiness. I was stuck with an APR of 24.99, which is odd considering I have excellent credit. Upon calling customer service I was informed that I had the highest APR rating because I am a new customer. I asked whether the rate is based on credit worthiness, or on whether a customer is new. The "relations manager" on the other end of the line had no response for me. These "managers" are unable to transfer me to more knowledgeable people because their system prohibits any such communication unless I am pre-approved.
I submitted an inquiry online, but it has been two weeks and I have not received a response.
Barclays' promotional material is misleading, talking to their customer service is like talking to a wall, and these practices for lack of a better word are predatory on new customers. There is no recourse for action with Barclays. Worst financial customer service I have ever received. Absent a coherent, logical response based on facts and not speculation as to why I've been stuck with the highest APR rate, I am going to pay the card off and close this line of credit.

P.O. Box 8885
Wilmington, DE 19899-8885
June 11,...

2014
[redacted]
Re:   NFL Extra Points Program Visa Account ending in 1819
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   September 18, 2015   [redacted]
[redacted]
[redacted]      RE:     Barclaycard Arrival World...

MasterCard account ending in 5646           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.  Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
September 15, 2016
 
 
 
[redacted]
[redacted]
[redacted]    
 
 
RE:     Juniper MasterCard account ending in 2098
          
[redacted] 
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
[redacted]
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
They agreed to cancel my credit card.  Thank you.
 
 
Regards,

P.O. Box 8885
Wilmington, DE 19899-8885
0in 0pt"> 
 
 
April 15, 2016 
 
 
 
[redacted]
 
 
RE:          Barclaycard Financing Visa account ending 1449
 
[redacted] 
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to [redacted] the Barclay President and various managers of the company. However they have not resolved my issue. They tell me that the promotion was 12 months however I have repeatedly told them that I was given false information by there worker and that I do not believe I should be punished for the workers mistake or the there false advertisement to make a sale. They eventually gave me 50% of the interest I was charged, however this is not enough as they are still making money of me via a mistake or false advertisement.
Also, I have repeatedly asked for proof of the 12 month contract regarding the deal however they have not sent me anything for the last 2 weeks. This is totally unacceptable as a business of this stature they are not providing me the “customer" with a simple request. As of yet I have decided to pay the complete balance but I have repeatedly stressed out to them I am only paying this in order to not receive any more interest charges on my account and if they cannot provide me with proof of the 12 month contract that I should be eligible for my money back regarding the remaining 50% interest , late fees on the interest charge and compensation of me wasting my time resolving there incompetence of this matter.
Thank you for your time,

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
June 24, 2014
 
 
 
[redacted]
 
 
RE:       Frontier MasterCard account...

ending 5618
           
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They are just delaying.  The response was nonsense and only stated they "completed their investigation" and will mail me the results.  I don't believe them.
Regards,
Patrick Bauer

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
May 9, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Barclaycard Financing Visa Card account ending in 6982
/>
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.
 
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
April 1, 2014
 
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:     ...

Upromise MasterCard account ending 7165
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.
 
We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on March 24, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.
 
It is our goal to provide exceptional service and it is our hope we have met your expectations.
If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
Problem:


October 10, 2014 RE: US Airways dividend miles; expiration date – 03/2015 To whom it may concern I was using the referenced Master Card for all my purchases to collect Dividend Miles as was promised by US Airways. My frequent usage of this card benefited US Airways in the form of fees they collected from the merchants. I accrued approximately 70 thousand dividend miles, which translated into approximately $1000.00. I received the attached letter informing me that my account has been canceled. This means that I loose all the dividend miles. I disputed this with US Airways, but they told me that I had to pay $89.00 fee to open a new account in order to preserve my miles., or to reactivate my dividend miles account I had to pay $250.00. This is totally unacceptable. My credit card expires on March, 2015. I was sure I could until this date use my miles. Please assist me in reinstating my account without unexpected fees so I could use my miles. I did not abuse the card or breach the credit card agreement and this is a very old account. Thank you in advance for your assistance in this matter

Translate


Desired Settlement / Outcome
Desired Settlement:



select



Desired Outcome:


My miles back

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
August 12, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:      US Airways MasterCard account ending 4112
           
[redacted]
 
Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.
 
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received.
 
We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

P.O. Box 8885Wilmington, DE 19899-8885   August 27, 2015   [redacted]
[redacted]
[redacted]   RE: NFL Extra Points Visa account ending in 4633  [redacted]
 Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.  Providing an exceptional experience is our goal and we regret if our previous response did not meet your needs. We have conducted an investigation of your additional inquiry. We have mailed you a detailed response of the research and any actions we may have taken. Please allow 7-10 days for that response to be received. We apologize for any inconvenience this matter may have caused. If you do not receive the detailed response or have additional questions, please contact our office [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]
[redacted]
 
 
[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I notified Barclaycard on January 31, 2015 at 2:45 pm and spoke to [redacted].  She informed me that it would take 5 to 7 business days for the charge of $375.17 to be removed from my Barclay credit card statement.  On February 6, 2015 at 6:55 pm I spoke to [redacted]  She informed me that it was still under review and I would hear back from Barclay.  When my [redacted] statement came in, I noticed I had a credit of $375.17.  Yes I do use my [redacted] Card all the time, however, if Barclay would have acted in a timely manner (the days in which they said they would) and removed the $375.17, I would only be paying the $340.00 on my Barclay card.  As a result, I have used the $375.17 on my [redacted] and I understand that but now I'm paying more on my Barclay card that I intended.  There doesn't seem to be a resolution to this but I wanted the Revdex.com and Barclay to understand the position they have put me in.  Barclay has offered to credit me some funds on finance charges but it's not much.  There is nothing more both parties can do at this time so I'm stuck paying the balance on Barclay.

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
July 8, 2016
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
 
RE:          Barclaycard Arrival MasterCard account ending 8483
 
[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office a[redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
[redacted]
 
 
CC:         Revdex.com of Delaware