We have attempted to call the customer two times on 6/2/2016 but have been unsuccessful in reaching her. We have sent the customer an e-mail requesting a call back. We investigated and confirmed Layaway number [redacted] was not picked up within 60 days and the inventory was returned to...
stock in January 2016. The customer had paid a total of $15.00 on the layaway which covered the cancellation and layaway fees. No refund from the cancellation was issued because the customer had no remaining funds from the layaway. This policy is listed on the layaway receipt as well as explained at the time of the layaway. We will continue to attempt to contact the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am disappointed that the company did not offer to refund, but rather provide
a gift card. This resolution is at least responding to the concerns I had with the company. I will think twice before ever frequenting the establishment on a regular basis. Thank you kindly, Revdex.com, for assisting in this matter.
Appreciatively,
[redacted]
The address has been submitted to be removed from our mailing list. This takes up to two mailing cycles so the customer may still receive one or two more mailings before completely removed.
We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properly. We do apologize for the way the customer was made to feel and have addressed his associate concerns.
Complaint: [redacted]I am rejecting this response because: I want burlington to tell me...
how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings. that was last october ...got one 2 days ago.. Regards,[redacted]
Advised customer she was credited for her order being returned to her and we would do a 1x courtesy free shipping on a new order. Once the customer receives her refund in her account she will contact us back for the shipping waiver.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID 11815778, and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have contacted the customer to advise we’ve requested the manual refund and will contact again when it’s been issued.
We have attempted to call the customer two times on 6/2/2016 but have been unsuccessful in reaching her. We have sent the customer an e-mail requesting a call back. We investigated and confirmed Layaway number [redacted] was not picked up within 60 days and the inventory was returned to...
stock in January 2016. The customer had paid a total of $15.00 on the layaway which covered the cancellation and layaway fees. No refund from the cancellation was issued because the customer had no remaining funds from the layaway. This policy is listed on the layaway receipt as well as explained at the time of the layaway. We will continue to attempt to contact the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am disappointed that the company did not offer to refund, but rather provide
a gift card. This resolution is at least responding to the concerns I had with the company. I will think twice before ever frequenting the establishment on a regular basis. Thank you kindly, Revdex.com, for assisting in this matter.
Appreciatively,
[redacted]
The address has been submitted to be removed from our mailing list. This takes up to two mailing cycles so the customer may still receive one or two more mailings before completely removed.
We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properly. We do apologize for the way the customer was made to feel and have addressed his associate concerns.
Complaint: [redacted]I am rejecting this response because: I want burlington to tell me...
how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings. that was last october ...got one 2 days ago.. Regards,[redacted]
Advised customer she was credited for her order being returned to her and we would do a 1x courtesy free shipping on a new order. Once the customer receives her refund in her account she will contact us back for the shipping waiver.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID 11815778, and find that this resolution is satisfactory to me.
Regards,
[redacted]