We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properlyWe do apologize for the way the customer was made to feel and have addressed his associate concerns
We have attempted to call the customer two times on 6/2/but have been unsuccessful in reaching herWe have sent the customer an e-mail requesting a call back We investigated and confirmed Layaway number [redacted] was not picked up within days and the inventory was returned to stock in January The customer had paid a total of $on the layaway which covered the cancellation and layaway feesNo refund from the cancellation was issued because the customer had no remaining funds from the layawayThis policy is listed on the layaway receipt as well as explained at the time of the layaway We will continue to attempt to contact the customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11815778, and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I want burlington to tell me how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings that was last october ...got one days ago Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am disappointed that the company did not offer to refund, but rather provide a gift cardThis resolution is at least responding to the concerns I had with the companyI will think twice before ever frequenting the establishment on a regular basisThank you kindly, Revdex.com, for assisting in this matter Appreciatively, [redacted]
We spoke with the customer and provided her with an explanation on the shipping charges as well as refunded her shipping as a one time courtesy on this order
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We apologize for any misinformation provided to the customerWe have not given out her contact information and per her request, we are removing her from our mailing list
Unfortunately this item has been cancelled due to inventory and the customer was not chargedOur standard shipping is "in transit 5-business days" which means, once the item has shipped, it could take 5-business days to arriveWe do apologize for any inconvenience
I never got a call or a voicemail message or an email because my cellphone number was changed and I never had a chance to give my new numberWhen I did
email corporate they asked for pictures which I have sent and they still never did anything because they claimed because I never was given a receipt they could do nothingI told corporate where and when I got the low top *** boots and how they were falling apart and sent my pictures into them and then they asked more questions like why didn't they give me a receipt and I said I can't explain your employees actions if the corporate took time and examined these boots I purchased in November 2015 after 12:00pm I could show them how these boots are starting to crack all the way across on the bottom of both bootsI'm disabled with epilepsy and wearing bad boots don't help me especially when I fall already these boots just add to the fallingI want new boots or my money I spent returned which was plus tax
We have tried reaching out to [redacted] on several occassions and she has not returned any of our phone calls
We investigated this situation with our payment screens at the time of the initial complaint and verified that our chip reader is working properlyWe do apologize for the way the customer was made to feel and have addressed his associate concerns
We have contacted the customer to advise we’ve requested the manual refund and will contact again when it’s been issued
We have attempted to call the customer two times on 6/2/but have been unsuccessful in reaching herWe have sent the customer an e-mail requesting a call back We investigated and confirmed Layaway number [redacted] was not picked up within days and the inventory was returned to stock in January The customer had paid a total of $on the layaway which covered the cancellation and layaway feesNo refund from the cancellation was issued because the customer had no remaining funds from the layawayThis policy is listed on the layaway receipt as well as explained at the time of the layaway We will continue to attempt to contact the customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11815778, and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I want burlington to tell me how her name is connected to my address..they should be able to find that out....I have already been told 3x that I will no longer be getting mailings that was last october ...got one days ago Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am disappointed that the company did not offer to refund, but rather provide a gift cardThis resolution is at least responding to the concerns I had with the companyI will think twice before ever frequenting the establishment on a regular basisThank you kindly, Revdex.com, for assisting in this matter Appreciatively, [redacted]
We have spoken to *** *** and the resolution offered is acceptable to her, she has agreed to the resolution
We spoke with the customer and provided her with an explanation on the shipping charges as well as refunded her shipping as a one time courtesy on this order
We have e-mailed the customer to verify the store locationWe have also called the customer and left a voicemail with callback information
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We apologize for any misinformation provided to the customerWe have not given out her contact information and per her request, we are removing her from our mailing list
Our call center reached out to the customer and advised her the store manager will be in touch about this issue
Unfortunately this item has been cancelled due to inventory and the customer was not chargedOur standard shipping is "in transit 5-business days" which means, once the item has shipped, it could take 5-business days to arriveWe do apologize for any inconvenience
We have reached out to Mr*** and will be mailing him a replacement gift card today
We have spoken with the customer and are sending a gift card to compensate for the inconveniences
I never got a call or a voicemail message or an email because my cellphone number was changed and I never had a chance to give my new numberWhen I did
email corporate they asked for pictures which I have sent and they still never did anything because they claimed because I never was given a receipt they could do nothingI told corporate where and when I got the low top *** boots and how they were falling apart and sent my pictures into them and then they asked more questions like why didn't they give me a receipt and I said I can't explain your employees actions if the corporate took time and examined these boots I purchased in November 2015 after 12:00pm I could show them how these boots are starting to crack all the way across on the bottom of both bootsI'm disabled with epilepsy and wearing bad boots don't help me especially when I fall already these boots just add to the fallingI want new boots or my money I spent returned which was plus tax
We have tried reaching out to [redacted] on several occassions and she has not returned any of our phone calls.