Sensible Auto Lending, LLC

Dear Customer,Sensible Auto Lending apologizes for any inconvenience that you have had with our customer service/collections department. We thank you for your payment and want to let you know that you have a payment due this Friday, 5/20/16. Your next scheduled payment to automatically withdraw is on 05/27/2016 for $169.66. You are not on the correct recurring schedule for automatic payments to come out. Management would like to make sure that you are aware of this. A weekly payment of $84.83 is due on 05/20/2016. We are a weekly contracted company, per your contract, you are due every week. As a courtesy for our customers, we do make payment arrangements, if it is the correct schedule. Please contact us back at ###-###-####.

Dear Customer,Sensible Auto Lending is showing that we are reporting your account to [redacted] If you are showing two loans on your credit report, your first loan was closed and sold to a different branch of our company. If you have any further complaints, feel free to contact us at ###-###-####. We apologize for any inconvenience.

Dear Customer, Sensible Auto Lending apologizes for the experience that you had. Our records indicate that we did send you out notification that your vehicle was repossessed in compliance with state laws. As a courtesy, we did remove this from your credit. Thank you,    ...

  Sensible Auto Lending

Complaint: [redacted]
I am rejecting this response because: Your company still hasn't contacted me about why it is 2 loan's out in my name?? That's bull your company does not report to any credit. What kind of company charges you before you get the vehicle? I never heard of such thing? I would like for The second loan to be taken off my credit report and a full refund and/or credit applied to my account. I tried calling about this matter for several months and still haven't spoke to anyone about these matter's Your company is suppose to help our credit not make it worst, I think your company has been extremley careless with people that come to your company for help.. 
Sincerely,
[redacted]

Complaint: [redacted]
I...

am rejecting this response because:I spoke with Lauren, a supervisor, and she was just as short and continuously talked over me, just like her staffShe accused me of yelling (which I never raised my voice, but was talking over her at times, just like she did with me-to respond to what she was saying)She did not refund any on the extra fee's that I had to pay when I called in to pay my loan for the week when they were declined.They were declined because they had the wrong credit card, which I had called in every week, numerous times, to make sure everything was updated, and again, I would get hung up on by the customer service reps.Also, the reason why my account was "closed" on their website, is because they changed my account number, and I had never been notified of the change, even when I told them the problems I was having with their website. I was told by their customer service reps to call [redacted] to get the problem fixed.I currently am on hold (for about 6 minutes now) by Lauren, because she was getting frustrated with me by stating that I wished for a refund for all the extra charges.She also told me that by missing one payment, my car can be repossessed. This was said in a no so nice manner, to imply that they have the upper hand.It was not a pleasant conversation, nor an outcome.
Sincerely,
[redacted]

Since Ms. [redacted]’s Sensible Auto car loan was opened in 2015, she has been past due most of the time. Our notes show that we have called our customer numerous times where we either left messages or there were recordings stating “not in service”. Our customer service representatives do not wait for...

customers to call us to make payments if their loans are past due and there are no promises to make payments. We call customers who have past due loans to request payments. Ms. [redacted] can call Al our customer service manager if she has any questions.

[redacted] Sensible Auto Lending would like to apologize for any bad experience that you have had.  In response to your complaint, Sensible Auto Lending has been reporting your loan payments to [redacted] since 07/03/2014. We have been reporting  your loan payments to [redacted] since...

03/03/2016. It may be possible that we do not have your correct personal information on file and you may contact the manager, Lauren at ext. [redacted] to verify this information. Please contact us at your earliest convenience at ###-###-####.  Thank you,      Sensible Auto Lending

[redacted] Sensible Auto Lending apologizes for any inconvenience that you have had. Per the recording of the call, the manager set you up correctly for online transactions with you on the phone. Your card was declined because the funds were not available, which was told to you on the call. Sensible did credit you a fee as a courtesy for previous issues that you have had. This was all made aware to you on the call that you had with management. Please feel free to contact us if you have anymore issues. Thank you, Sensible Auto Lending

[redacted]  Sensible Auto Lending apologizes for any issues that you are having. Please call the manager at ###-###-#### to get this resolved.   Thank you.

Complaint: [redacted]
I am rejecting this response because: I've communicated at least 2 that I was setting my account up for bi weekly payments. My card didn't decline because of insufficient funds(I have my bank statements to prove just that) so please don't put that on me. As I stated before: I called and was told that it was a glitch on your end only to call back and was told that my card declined. So... which customer service rep lied,the one who said the glitch or the one who said my card declined.... ummm....well based on my bank statements the rep who said my card declined lied! I also find it hard to believe you didn't know it was set up for bi weekly since the next payment took 2 weeks out without any issues. That's neither here nor there because your company will get paid...period. My issue is looking at different ppl complaints from this site and others most are about the horrible customer service, lack of communication, etc. Since I do customer service I can say that when our company messes up, we do not put it on the customer, we show accountability... something your company lacks. I did my part several times,called several times,said the same thing several times but for some reason it's not being documented or either the phone calls aren't found. I get treated badly and talked to as if I'm a bum. I've had several cars and have dealt with several car finance companies and this one is the worst I've ever dealt with. I realize arguing with any person or company who isn't ready to admit their fault is useless so with that being said, I hope to have no more issues after this but if I do...I will be voicing them on this site as well as others and if need be to the media. It's too many of us who have been taken advantage by your company for us not to be able to express it on a larger scale than the internet. Thank you and please enjoy your day
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called this very same # and ext several times....

The manager has failed to return my phone call. I again called today 8/3/16 and the phone just rings and send you into a voice mail with no name. This is very unprofessional and this same response from the company is getting old. Call this # and speak with the manager. I have called this company for months now, spoke with the CSR department, the financial department, and left message for the manager and yet I still have not spoken to anyone and no one as contacted me to help me resolve this issue.
Sincerely,
[redacted]

[redacted] Sensible Auto apologizes for any inconvenience  that you have had. We are in the middle of researching your request and will be getting back to you with more information. Please feel free to call us at ###-###-####. Thank you, Sensible Auto Lending

Dear Customer, Sensible Auto Lending apologizes for the experience that you had. We will be sending you a copy of your payment history for your records. Hopefully this will clarify any miscommunication that has happened. Please feel free to contact management at any time, [redacted] ext [redacted] or...

ext [redacted]. Thank you, Sensible Auto Lending

Complaint: [redacted]
I am rejecting this response because:I received no contact from Sensible Auto. I have made several attempts to speak with a account manager and have not received any return calls. When contacting Sensible Auto, I first speak with a customer service representative, who states no manager is available, and I must leave a voice message for the manager, I am then connected to extension 250, where I have left no less than 6 messages over the past two weeks, none of my calls are being returned.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did not refund me any fee's, not even a penny, even though they said they would.The account was already set up correctly, and the recording proves she just reviewed the information that was previously provided.
Sincerely,
[redacted]