Sensible Auto Lending, LLC

Ms*** had a Sensible Auto car lease (not a loan) that has been paid offIf she still has any questions concerning her paid off lease, she can call Al our customer service manager at ###-###-####

*** *** Please feel free to contact management if you have any other responsesAs stated before, management credited you back a $fee as a courtesyWe run our payments, for all of our customers, at the same time., if the funds are not available, the credit card declines We apologize for any inconvenience that you have had###-###-#### is our phone number

Complaint: ***
I am rejecting this response because: *** has loans for the vehicle equalling over
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Who is *** *** that they've address this email to?I reject this email, because they have NOT made any credits, as a courtesy or otherwise, my funds were ALWAYS there (I'm willing to supply my credit card statement), and they do not even have the courtesy to know who they are replying to during this Revdex.com complaint
Sincerely,
*** ***

*** ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for contacting Sensible auto LeasingWe are required by law to report only accurate informationPlease be advised your vehicle was repossessed on July 15th, You redeemed the vehicle on July 29th, This is considered an involuntary repossession, which we must report to your
creditIf you have any other questions please contact our office toll free number ###-###-####Thank you

Complaint: ***
I am rejecting this response because:To date, No credit has been issuedI can supply my bank records to prove it.As far as the supervisor "taking the time out to go over my account", that is HER JOB!If my payments aren't being done properly, it MUST be looked into.Their response is a jokeDo they not understand what their own role is/responsibility when something goes awry?I am move than happy to provide my bank records to prove there has been no refund of any kind.I reject this and it is not resolved
Sincerely,
*** ***

Dear Customer,Sensible Auto Lending apologizes for any bad experience that you have had. Our company starts taking payments the day that you are due, that date comes from when you sign your contract. Whether you have your vehicle or not, we go back the contractual date. Our company only reported to...

[redacted], until recently. We now report to [redacted] If you have any other questions, please call us back at ###-###-####.   Thank you, Sensible Auto Lending

[redacted]  The manager of collections spoke to you yesterday and was expecting to hear back from you and your mortgage broker yesterday. Please feel free to contact her again at ###-###-####.   Sensible Auto Lending

If you see any discrepancies on your credit report. Please dispute it with your credit bureau. In this case we report to [redacted] If you have any further questions please contact us at ###-###-####. Sensible auto Lending apologizes for any inconvenience.

[redacted] Sensible Auto Lending apologizes about any miscommunication that you had with the dealer. Unfortunately, when you signed the contract, all of the terms of your loan were in the contract. We advise you to contact the DMV to file a complaint if the dealer is at fault. If you would...

like a copy of your contract we are more than willing to send a copy. Please contact customer service at ###-###-####.   Thank you,  Sensible Auto Lending

[redacted]'s car loan has been current only once since she opened the account on September 20, 2016. Our right to cure letters go out automatically to EVERYONE 15 days prior to any possible Repossession action. On December 4th she told our representative that she should not get these letters because...

they "are a form of harassment", which by law we have to send. Yesterday, she told our supervisor Nichole that she is getting these letters "late" even though the date when the letters are sent are posted on the letters. [redacted] then threatened to call her Attorney and hung up on the supervisor.

To be considered delinquent on the credit bureaus, the borrower's account must be over 30 days late. What we tried to explain to [redacted] was that her car loan must be past due (between 1-30 days) to be eligible for a loan extension, otherwise there is no need for a loan extension. The customer...

continues to pay on time and has been zero days past due.

[redacted], On  12/30/2015 at 3:58 pm the manager credited you back a $5.50 fee as a courtesy for your previous  experience  with Sensible Auto Lending. On that day, the manager took the time out to go online, with you on the phone , and set up your online account properly.  We apologize again for any inconvenience that you had. Feel free to contact customer service back at ###-###-####.

Dear Customer,  Sensible Auto Lending apologizes for any bad experience that you had. The $35.00 overdraft fee was refunded to your account on 08/03/2016. Please feel free to contact us at ###-###-####.   Sensible Auto Lending

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Everything that they stated was untrue.How did my card go through for a few weeks, then not go through?The funds were always there; I put the funds on all at once, so I do not have to worry about my car payment.I only use this credit card for my car payment and insurance. There never was any credit given, nor a reduction in any weekly payment, to make up for the credit. I can print out my credit card history, which will show that the money was always there and available, your company did not process it properly, because my account all of a sudden went from being set up properly, to having issues on YOUR end, not mine.This complaint is ongoing, and you should have resolved it over a month ago instead of dragging it out. This just proves your non-commitment to proper customer service.
Sincerely,
[redacted]

Mr. Trudeau, Sensible Auto Lending apologizes for any bad experience that you have had. The manager of collections has tried to contact you back and left messages. Please feel free to contact us at ###-###-#### at your earliest convenience. The manager's extension is 250. Thank...

you, Sensible Auto Lending

[redacted]  Sensible Auto Lending apologizes for any bad experience that you have had. When your card declined, the funds were not available to be taken. We informed you that to get on a biweekly schedule, you have to pay for the current week and the week ahead. We put you on the biweekly...

schedule and at the current moment you are 12 days delinquent and do see you made an arrangement to pay this friday. At any point that you fall delinquent you fall off a biweekly schedule.  Please feel free to contact the collections department at ###-###-#### if you have any other questions.

Sensible Auto Lending is showing that we are reporting your account to [redacted]. If you are showing two loans on your credit report, your first loan was closed and sold to a different branch of our company. Contact was made with you on August 2016 with details on redeeming the vehicle...

that was repossessed due to it being abandoned at a tow shop. The state of Connecticut allows 20 days after the repossession date for you to redeem vehicle. At this time the vehicle has been sold at auction as it is far after the selling date. A statement of sale was mailed to you at the address on file. If you did not receive one please contact our office at your earliest convenience to receive a copy. If you have any further complaints, feel free to contact us at ###-###-####. We apologize for any inconvenience.