Selman & Company

I have been receiving insurance services from this company for years. While they still make payment every month. In the last 2years they have paid no claims and my insurance card information is invalid. I have tried to contact the company, via online website form, and phone call with wait of 2hours in the phone with no response or connection to customer service. I feel like this company is scamming me, as I am unable to contact them and they are not validating any claims, but are still being paid.

I can never get contact. They never answer phone.

Hello, From the providers view, this Ins has the worst communication system, the waiting time by calling its over 5 hours.

I have a Tricare supplement with them and have had it for many year. Never had a problem but early this year - they claimed they changed systems - the problems started! They lose claims constantly and now they say it takes up to 3 months to process a claim - before it took 3 weeks at the most!! I now fax my claim immediately after I get the explanation of benefits or the invoice from Express Scripts!!!

I am the executor of the estate of a man who died more than a year ago. For years he had been paying premiums for a life insurance policy administered by Selman and Company. I have been trying for months to reach them by telephone at the numbers listed on their premium invoices and they never answer the phone (even after it has run for 10-15 minutes) and when you go over to their voice mail you are told that the voicemail is full. I have contacted them through their web portal which says it should be used to contact them and never received a reply. I want to speak with a responsible person at the company who can assist with a claim under the policy Selman has been collecting premiums on for years.

I have been experiencing serious problems in scheduling medical care as a result of the providers unable to get verification of coverage. This has most recently happened today. I just received a call from my provider stating that I didn't have a valid policy with Selmanco. My husband paying $57.00 as of August 2019. I called 1 *** and went to the long menu. I am still on hold after 30 minutes, listening to jazz, and no answer! What is going on with this company's customer service? I have had problems getting secondary payments every since I enrolled. I had complaints which should be documented in Selmanco this year alone. I would like to know how this matter will be resolved and what is going to be done to make it possible to talk to a representative on the telephone.

I am a long-term disability policyholder with Selman and Company. I have held this policy continuously for over a decade.
On June 28, 2019, I underwent emergency eye surgery for spontaneous retinal detachment and retinal tears in both eyes. The post-operative recovery period for these spans over two months, and I am currently in the midst of that. After being explained the difficult long term prospects of this surgery I wanted to consider the possibility of filing a long-term disability claim.
On July 1, I contacted Selman and Co. and asked them to send me a copy of my complete policy with all the declarations, addendums and coverages, so that I could understand better what my benefits are.
To date I have yet to receive this request. I have made 10+ documented phonecalls to Selman and Co, each time being told that the policy was in the mail. Also, due to my inability to see, I asked my assistant Kimberly to make some of these calls, after clearly telling Selman and Co to put it on record in my file that ***is allowed to call on my behalf, yet each and every time she called she was initially denied a response saying she was unauthorized, put on hold for hours at a time. A few of those times, after holding on the phone for at least an hour she was told that ‘found my authorization in the system’. The rest of the time apparently they cannot find this same authorization.
We have spoken to *** who have both intentionally lied to us by saying that the policy was in the mail yet could not provide any tracking infrormation.
In spite of numerous requests we have also been denied access to persons in a higher position with the company.
I still do not have my policy documents and this whole ordeal has caused me great distress.
These willful and intentional delay tactics to harass customers who may have a potential claim is abhorrent.

This company is a *** supplement. I submitted claims in February that should have been paid months ago. I ended up having to call this company 15 times trying to get this claim processed and received payment. Each call was well over an hour due to being on hold and then time speaking. I was told that my claims had been received and were being processed but I never got anything. I also escalated the calls to a call center lead as well as a supervisor but it did not do any good. I was also supposed to receive follow up calls and never did. I tried emailed several times. I had sent in claims in the same envelope from 2018. They were processed several months ago from the previous underwriter. This company is being paid for a service. I have spent in excess of approximately 20 hours battling to either get a EOB sent or to get paid. I was told on July 1 that a "new" check would be issued and I would receive it in 7-10 business days. This may come as a surprise to them but the post office delivers mail on Saturdays. I finally did receive that check today 11 business days later excluding Sat. and the holiday. It's a disgrace. I also have other claims that I submitted almost 2 months ago. I am completely ignored by email and now apparently by phone. It involves a significant amount of money that I desperately need. I am tired of wasting so much time calling and emailing this company. They are being paid for a service and they are not providing it. I also consider this to be fraudulent since they are withholding payments for an outrageous amount of time. This policy is supposed to cover my cost share after deductibles and reimburse for medications. My Doctors are not willing to wait 6 months for payments . Bill's start going to collections after a few months. I also can't afford to pay for upcoming medications since I have not been reimbursed for the last.
We have been with this company for years. Prior to 2019 from the day I mailed claims it would take no longer than 4 weeks for me to have the payment. I am tired I the excuses, no payments , and no return calls. ( or in the unlikely event there is one it's just empty promises). I did receive a call from a supervisor one day requesting that I urgently call her back. However, she did not leave her extension . I tried the call center and after a 1/2 hour on hold the representative said there were no notes about the "urgent" call.
Your form only had space for 3 complaints and contacts.. I also emailed *** 7/8 and 7/14. I also spoke to the supervisor Yolanda.
Some other dates were 3/6, 4/5, 4/16 ×2, 4/25, 5/16 x2 , 5/30, 6/5, 6/6, 6/8, 6/18, and 7/17 x2

I have been trying for weeks to contact Selman to get a question answered. At first their phone lines were down. Now you go on hold for a long, long time. I've emailed them but they don't respond either. They take my payments out every month on time but won't answer questions.

Have my AFBA Tricare Supplement with them. Rather poor customer service, no replies to emails even though they provide as a contact email, call on phone and you are on hold for 30+ minutes, all the phone keeps saying is "Please Hold someone will be with you shortly". No one ever answers, gave up after 45 minutes. They blame it on recent changes? Change over occurred in January 2019 we are now in July 2019. 45+ days to even acknowledge a claim was filed, they lost two claims of the three I sent the same day.
If you have other options recommend you look at them prior to Selman.

UGH!!! You can't even get them on the phone to review a denied claim!!! This business is a total joke. I finally reached a representative after being on hold from 9:31am until 3:23pm. I was then told that their computers were all down and I was told to call Change Healthcare. The gentleman on the phone was so confused as to why I was calling him for help. Out of 22 years of working in the healthcare industry as a claim resolution specialist, this one is the worst I have ever dealt with. Please answer your phones and provide customer service!!!!

Submitted all paper work for insurance claims from prior year, have 15 months to do this, for Rx received right away, for Doctor visits received mail on 8th of April saying it was still being processed, on week of May 10th called on Tuesday got through after 20 mins and found out their "system" has been experiencing outage for a while is what the consumer service rep said and took my numbers to call be back when fixed, heard nothing and on Friday I called again, 20 mins on wait, only to get operator to tell me the system is still out. This company has no online system to check status of claims, you have to call over and over to find out what is going on. Unacceptable that their system is down over a week.

I began this *** through my employer and it is paid for via payroll deduction. The one and only marketing brochure I received for review before making my decision to purchase this coverage during open enrollment at the beginning of October 2018 didn't mention nor disclose any type of deductibles that would be applicable prior to the payment of future claims. The coverage began on 11/1/18 and was in effect on both my wife and myself until approximatley 2/15/2019 at $132.50 per month for employee and spouse coverage. My employer stopped payroll deductions at my request as of 2/15/2019. We didn't receive our enrollment package which included our ID cards until the first week of January, 2019. Nothing contained within this package mentioned a deductible nor did our ID cards include a message indicating that a deductible was applicable. I mailed completed claims forms for me and my wife for the month of November 2018 and a completed claims form for my wife for the month of January, 2019 and put them all in the same Priority mail mailer and mailed it from my local post office on or around 1-15-2019. I called a few weeks later only to be told that nothing had been received in their claims office. I asked for a Supervisor to call me back. I received a call back from *** on 1/31/2019 who instructed me to e-mail all claims documents directly to his corporate e-mail account for consideration/processing. I did so and heard back from him on 2/3/2019 via e-mail and was told that everything was applied towards a $100 deductible per person for the 2018 claims and another $100 annual deductible per person for the 2019 claim on my wife! I advised him that there must be a mistake since nothing in the original marketing material provided during open enrollment advised of this deductible nor any subsequent documents received nearly two months later in our belated welcome package. He replied back that yes this deductible does exist in stark contrast to their marketing/advertisement brochure, etc!

PURCHASED A *** FROM SELMAN AND COMPANY. THE POLICY STATES THAT THEY WOULD REIMBURSE ME AND MY WIFE FOR MEDICAL COSTS NOT COVERED BY *** THIS REIMBURSEMENT IS TO BE PROCESSED AFTER *** COMPLETES THEIR EXPLANATION OF BENEFITS STATEMENT. THE POLICY WAS PURCHASED IN MAY OF 2017. AS OF TODAY, 03/06/2019, THEY HAVE NOT PAID $1.00 OF REIMBURSEMENTS. MY WIFE HAS HAD 2-SURGICAL PROCEDURES AND NUMEROUS HOSPITAL AND TREATMENT BILLS. HOWEVER, SELMAN AND COMPANY HAS DENIED ALL CLAIMS SUBMITTED BECAUSE *** PAID ALL "AGREED UPON MEDICAL COSTS", ACCORDING TO THEIR STATEMENTS. THIS WAS AND IS FALSE ADVERTISING AND REPRESENTATION UPON SELMAN AND COMPANY. ALL MEDICAL DOCTORS, HOSPITALS, AND CLINICS AGREE TO BILL PATIENT AT THE "AGREED UPON COST SCHEDULE" BETWEEN THEM AND ***. DUE TO THIS AGREEMENT, THEIR WILL "NEVER" BE ANY ADDITIONAL COSTS TO THE PATIENT. SELMAN AND COMPANY IS MISLEADING AND FALSE SALES. THEY ARE FULLY AWARE OF THIS *** AGREEMENT; THEY HAVE TAKEN 10-MONTHS OF POLICY PAYMENTS FROM ME, KNOWING THEY WILL NEVER MAKE ANY PAYMENTS. THIS IS FALSE ADVERTISING, AS A

This company is just another blood sucker. Life insurance passed on so they can jack the premium way up. Then ask you if you want to keep the insurance. After all the water money paid in to these ss, then price it out of reach and take your money.

It is very interesting to read the other complaints on this site-- I too have had NO communication from this company in the years that they have been the agent of record on a LTD policy. Apparently, my old policy was passed/ sold from my old agent of record to this one and I received no notification of this transaction I have never received any annual ongoing notification of coverage, and no notification of rate increases. When I finally figured out that they were the agent of record, I complained (after many transfers, cut off phone calls, non replies to emails, and finally sending written letters) and was told that they would have given me the information if I had contacted them. Well, if I did not know who to contact.... that is not a reasonable argument. I am appalled that there is no obligation of a company taking your money to even notify you annually of your coverage, Even a single email would have been welcome!
Their customer service has been difficult to reach, defensive, and accusatory, when in fact the service they offer paying customers is unconscionable.

Have been trying to speak to someone regarding the new Tricare supplemental paper work received for my Spouse. Trying since Friday dec14 2018- At this time Monday 12-17-18. I have been on hold over ONE hour listening to disgusting music. I even left a call me back on Friday..no call thus far. I wonder how lenient or understanding they would be if our PREMIUM was late?.. They are NOT providing the service one expects , if not enough staff then hire more. I have sent them an email, (today) no response yet. Unable to speak to a manager or supervisor, because the SHARP operator places you on hold after explaining to her, you have been on hold.. al I want is to ask several questions, I think I deserve that privilege, in exchange for the premium I pay for the supplemental coverage. .HORRIBLE MANNER TO TREAT CUSTOMERS

I have life insurance with them portable from a company I left since it required no underwriting. I set up an auto payment with them and just received a letter stating my policy lapsed due to non-payment (10 days after the letter was printed). My communication was via email but no email communication about payment due and no letter about payment due until I received a lapse letter stating that my credit card payment did not go through (they must have had a wrong number or expiration date). Now I am fighting to get my policy reinstated and with auto payments. I just want to pay my bill and keep the policy. This company could have called me to confirm my payment information so I could correct it instead of sending me a letter that told me it didn't work and lapsed--I assumed it was correct and didn't want to worry--in addition I never received a notification regarding my payment was due like I was supposed to either--crappy service.

Good morning,
I wish to pass onto you about the very pleasant experience that I just had with Dennis Svoboda of your Customer Service Office. Dennis passed onto me about the necessary information that I needed to have my claim resolved. In addition he informed me about the change of my sponsor (old - AMRA) which terminated 3/31/2018. He passed on the possible sponsors the I might use to replace AMRA. He went out his way to walk me thru
possible sponsors. With this I am very grateful. You have gem in Dennis working for you.
Thank you very much.

zero stars!!!! they deserve nothing..I have been paying for 5 years and not one claim have I made. My CHAMPUSVA has to be accepted in full payment for services by any hospital you go to. If you have any dependents that need any mental health care...this is definitely not the company for you to go to for supplemental care...they cover nothing when you reach the end of your services for mental health care from CHAMPUSVA then they also stop paying...what *&^*! RUN RUN RUN from this company. This company takes all your money and gives nothing in return. I will never pay again for this company!!! PLEASE DONT GO with this company!!!!
100 percent disable vet
Army