Selman & Company

If I could give -0 stars I would. I have called several times and get transferred to different people and then put on hold for more than 20 minutes where either nobody answers or they are extremely rude. Their online portal sucks. I have been calling and e-mailing for about a week now with no response trying to get information on my policy.

The portal does not give correct information on policies. The customer service wait time on hold is over 10 minutes. if you are expecting a call back you will never get it. Most of the customer service people that I did talk or chat with did not give me the correct information, and one of the customer service people was the rudest and most arrogant I have ever come in contact with.

I am trying to submit a life insurance claim for policy #***. My mother has been paying quarterly payments since the 60's for this life insurance policy. I am now unable to reach anyone to submit the claim. I spoke with *** a week ago after reaching her at Selman & Co #***. She then transferred me to #*** where I left a message. No respond to date. I have tried reaching someone multiple times at both numbers over the past week, endless hold time.

Selmanco has not billed me for my coverage since December 5, 2019. Their website shows the last payment was made in November 2018. I contacted the company in July of 2019 regarding this discrepancy, and also that the website indicates my policy has been canceled, to which they replied that my policy is active and even mailed me new ID cards.

I realized several weeks ago that I have not seen my automatic payment deducted in a while, so I searched my bank account and realized the billing stopped in December 2019. I have not received ANY communications from Selman. No letters, emails, texts, or phone calls. I have attempted to reach them several times, both by replying to the email sent in July 2019 (Mr.) and by filling out their "Contact Us" web form, as well as phone calls. I have not yet been able to reach anyone.

My main concern is this policy (a *** supplement) had a six month waiting period for preexisting conditions, and I DO NOT wish to be forced to start that six month period over again. I have a child with a chronic health issue that this policy was intended to cover. This cancellation was not my fault. None of my contact information has changed. My banking information has not changed. There is not any reason I can think of that my policy should have been canceled.

This policy costs $133 a month, and if I cannot be reinstated with NO six month waiting period, I absolutely will take my business elsewhere.

Is Selman and Company's inexcusably awful customer service intentional or due to widespread incompetence? As other reviewers report:
claim forms are apparently misdirected of simply lost;
it is not possible to talk with anyone in the claims department;
letters from the claims department contain multiple misspelled words and instructions that are impossible to follow (ex.: provide information in Section B, but there is no Section B on the form);
promises to follow-up are not kept (supervisor was to contact me and never did), and;
customer service representatives' voicemail mailboxes are full, so good luck!

I have fought for more than a year for Selman to simply pay the costs they have advertised they would cover. I have submitted the same claim up to 5 times and each time I call they ask me to submit it again. They are not living up to the contractual agreement after taking my money.

I had a Tricare Supplement with them for about 10 months. They never paid a dime on any claim. Received blank paperwork from them requesting more information for a claim that I sent in. Finally got tired of them. If you want to cancel your policy with them, do like I did. I sent them a certified letter advising them that they no longer have my permission to charge my credit card and I requested immediate cancellation. That seemed to do the trick. The next month no premium was charged to my credit card. In addition, I received a letter telling me my policy was cancelled. If they had charged it, I would have had the credit card company go after them when I filed a dispute. I'm not sure how it works with a debit to your bank. I think that is a little more difficult to stop. This company should be shut down. I'm sorry I wasted almost a years worth of premiums with them. I'll take that money and use it towards my co-pays. Definitely a scam company!

Phone complaint entered by Revdex.com Staff Consumer has been trying to contact the company to get information from them regarding your insurance carrier. In September of 2019, consumer began receiving billing information for his policy. Company will not provide any information as to who his carrier is. Consumer is trying to get information on the policy.

They have been taking 35 dollars out of my credit union account since January 2019. I don’t remember signing up for this, don’t even know what it’s for and they will not return a phone call or email. I would like some answers

My spouse and I have been paying their monthly premiums for supplemental Tricare policy. Since August my doctors office has been trying to get receive payment for my copays and has not received one payment. Both the office and myself have called, and being told to resubmit the claim, still with no response. I am not being threatened to being sent to collections if I do not pay this copay balance since August. Also I have submitted multiple times paperwork for reimbursement for pharmacy copays without an response or payment. They are taking my money every month and not paying any of my copays. This is a scam on military and veterans. Wait times to call customer service department is always over an hour long. Impossible to get any resolution when I call.

Horrible, run don't insure with them. They never answer the phone and don't expect a return call if you leave your number. Only way I got a response was when I wrote to the insurance commissioner and that was within 2 business days. Took a premium after insurance was cancelled and was going to hold my check for 60 days or so she said. It's March 60 days long past.

awful. spent a half hour listening to "someone will be with you shortly"
over and over again. finally, hung up

SelmanCo. Tricare Supplement claims that it pays many things for retired military and that they cover prescriptions and out of pocket expenses. My family and I have had Selman Co. for nearly one year and they charge nearly $100 dollars a month. However, they have NEVER paid a single doctor’s visit or medication. Why am I paying them? They scam veterans and retired military!

One can never, EVER get a response to a legitimate inquiry... even those that are simple and basic. The Website never functions properly, any submissions made online seem to go nowhere and are never responded to, emails sent to specific individuals that you are directed to write to go completely unanswered repeatedly, and God forbid you try to reach someone there by phone.

Last year, it was an absolute nightmare trying to deal with them to track down a check for payment of a life policy that had gone uncashed for a number of weeks. I eventually reached someone by phone after bouncing around for nearly an hour (the policy would have gone into cancelation at the end of the day). Somehow, the check that no one could locate anywhere was miraculously found and cashed early the next day, of course, without any notice to me. Clearing up the double payment subsequently was a nightmare! They were no help, had to do a stop payment through my bank.

I am absolutely convinced that they want the high payout life policies to cancel. No other explanation for the horrible customer service.

I am facing a similar situation now, as I have a couple of questions with regard to a beneficiary update I had sent in by mail, as well as payment increases as I age (before they somehow decide on short on payments and try to cancel the policy). I've left numerous voice mail messages and sent multiple emails over nearly two weeks. ZERO RESPONSE!

Horrible customer service when so much is at stake for customers personally and financially.

BEEN A CUSTOMER FOR ACCIDENT INS SINCE 2006
TAKING MONEY OUT 4TIMES A YESR 16.95 AND 24.75
NOW TAKING MONEY OUT MONTHLY WANT TO CANCEL WONT ANSWER PHONE/ *** BANK STARTED US ON THIS POLICY
YESTERDAY STOP PAYMENT COSTING 66 DOLLARS TRYING EMAILING CALLING BUT NO ONE ANSWERS
TRIED TO GET ON LINE WITH MY ID AND POLICY NUMBER WONT ACCEPT NEED TO CANCEL IMMEDIATELY THIS IS A SCAM WE ARE 75 AND THIS POLICY FOR ACCIDENT WONT PAY OFF ONLY 25 PERCENT IF WE DIE BY ACCIDENT NEED TO STOP THIS COMPANY ITS A SCAM

Horrible customer service. I spent 2 1/2 hours on hold before somebody ever answered and informed me it was after hours and disconnected me. The letter I received said customer service was open from 9 am to 7 pm. I was on hold starting at 6pm. I was told the information in the letter was wrong. I was guaranteed somebody would call the next day. I am still waiting for a call. I emailed the company and was told somebody would respond in 24 to 48 hours I am still waiting for an email. I called the company again and had no success reaching a person. Finally this morning after being on hold I got a person and they couldn’t answer my question. I’m disappointed with this company, the coverage that I needed it for, I could not use until I waited 6 months. After the waiting period, I could not use it until the deductible was met. I spent about ten months of premiums and didn’t receive anything from this company to help with my health care costs.
As my grandfather used to say, “The juice just ain’t worth the squeeze!”
I’m canceling my plan. That is if I can get a live person on the phone.

I have a supplemental health insurance policy with this company. I have received a medical bill for more than $600, my provider has indicated they have submitted the claim for payment twice without any response. In addition, they advised me they were unable to reach anyone via telephone - initial phone call the lines were down, further phone calls were either not answered or they were on hold for more than 30 minutes (a business cannot stay on hold for that length of time). Accordingly, the provider has now forwarded that bill to ME for payment. They also emailed them, with no response. Less than two weeks before Christmas an unexpected $650. I also tried calling them, to no avail. After waiting on hold for an excessive amount of time,I had to get off the line as I had to work. I want this claim paid ASAP

Our Insurance policies were sold to this company in July. I spent 2 1/2 hours on hold before somebody ever answered and informed me everybody had gone home. The letter I received said customer service was open from 9 am to 7 pm. It was 6pm. I was told the information in the letter was wrong. I was guaranteed somebody would call the next day. I am still waiting for a call. I emailed the company and was told somebody would respond in 24 to 48 hours I am still waiting for an email. I called the company again and had no success reaching a person. Finally this morning after being on hold I got a person and canceled the policies. If this what it takes to try and get information from this company I would hate to see what it took to get a claim settled.

I rarely take the time to file complaints online as I am an exceptionally busy person. But I felt the need to do so this time. I am highly disappointed with the services I have received from SELMAN Company lately. There web site does not work, I was unable to logon or send a customer service request. After many days of trying to call and being on hold for over 45 minutes I finally gave up. Additionally, I have asked them many times in the past to update there web site to allow the filing of claims online - I gave up about two years ago after being constantly told that "change was just around the corner". I have sent the company a fax requesting cancellation of my insurance policy - I hope I get an answer, but I am not holding my breath. If a representative from SELMAN reads this then PLEASE cancel my insurance policy effective immediately! Thank you.

I have SelmanCo as a *** Supplement for my son. Over the past six months, I have submitted for reimbursement over $2,000 in claims. I sent everything in the first time in June, when I called to follow up, I was told they had not received it, so I made copies and again sent everything with a return receipt from the post office. I have the card back stating it was received. When I called again to follow up, I was told they cannot find it. I finally was able to get a hold of one individual I have been dealing with for nearly three months. he was very helpful, has been, however, my issues still are not resolved. I have submitted the *** EOBs AS REQUESTED (the customer service representative finally emailed and stated that I needed to submit the individual EOBs (NOT SUMMARYS) because it has all the information needed (all the information they need IS ON THE SUMMARY). I contacted *** and received every single separate EOB and sent them all in. I received ONE check for $372. I have received ZERO notifications in the mail as to why/whether ANY of the EOB's beyond that one check have not been addressed. Until this past week. I have submitted these claims for 2018 and 2019. The LATEST three (of which there are nearly 60 total) forms received in the mail stated the benefit was issued - WITH NO CHECKS. Even accounting for deductible's, there should be a considerable amount more received. I asked to have this escalated with the customer service representative only to be told he is handling it. yet this has been more than 90 days.