Select Blinds

Katie Holmes was pleasant and offered advice and reassured me about my selections

Review: On July 21, 2014 I called Selectblinds and talked to [redacted]. I made a purchase with him that consisted of five blinds, from the [redacted], in [redacted]. This is one of two of their high end blinds.

The first blind I received on July 25,2014 was defective and after sending pictures, they agreed to remake the blind on or around the 31st of July. I have not received the replacement as of today.

The second blind I received was also defective. The liner was cut jaggedly and was showing from the side of the blind, another area on the side of the blind was cut unevenly and was indented from the side dimension, the twisted fibers section of the blind are loosely twisted and not consistent with the sample that was sent to me which were tightly twisted. I sent pictures to [redacted] regarding the first blind and also regarding the second blind, today, August 4, 2014. The third blind I have not opened and I have not yet received the other two blinds. The total cost of these blinds was $1961.20 which included a free blind, under their buy three get one free promotion. I just called Selectblinds waited on hold for 5 min and was told via a recording to leave a message and someone would return my call within one business day.Desired Settlement: I would like a refund, and should not have to pay for return shipping since the blinds that I received and paid almost $2000.00 for were not made to the specifications and quality that I received in the sample, [redacted]. None of these issues are the result of incorrect measuring on my part or not ordering samples, which I did. These issues are all manufacturing and quality control issues.

Business

Response:

[redacted],I am very sorry for the issues that have come up with your order. I have asked [redacted], my Customer Care Manager to contact you regarding your situation today. We will get this resolved for you ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Blinds came in correctly and are very nice!

Review: This company falsely advertises with their 100% satisfaction guarantee. You have to order samples first on everything you buy. Their website CLEARLY & BOLDLY shows and displays 100% satisfaction guarantee (BUT does not advertise you have to order samples first before you place an order). Once you order and something(ANYTHING) is wrong they will not honor the 100% satisfaction guarantee. The people on the phone are rude, unprofessional and crappy just like their cheap quality blinds I placed an order with them a few weeks ago. GO TO [redacted] for blinds, even they sell a better quality blinds than this quack outfit.Desired Settlement: refund of my money

Business

Response:

Ms. [redacted],I want to apologize for the poor service you received and the product that did not meet your expectations. I have authorized a return for you. Someone from our team will be contacting you today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Window shade was defective with labels and black glue. The company would not send out a prepaid return label and stated to me if I wanted credit for the blind I would have to sent it back at my expense. I told them that I would send it back and expected a refund to me of the postage to send back a defective product. After 4 conversations, they refuse to reimburse me. I stated that I would not be responsible to ship back a defective shade and requested their policy in writing of defective items. They would not comply. They do not disclose on their website what will occur with a defective product when it comes to charges for postage back to their company as the product is unacceptable for use.Desired Settlement: I request ups shipping charge to be reimbursed to me of $13.94.

Business

Response:

Ms. [redacted],

I cannot begin to apologize for the manner in which this issue was handled. Our team did a terrible job of providing you the quality service that it typical for our customers. At no point should a customer be required to ship a defective product back for a return and pay for it. I have requested a check be cut to you for $13.94 and sent out to you this week. I hope you can accept my sincerest apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Hello,

I place an 3 orders (order numbers [redacted],[redacted] and [redacted]) from Select Blinds, I received all blinds wrong size and one order the blind was wrong color but right size. I was trying to contact customer service which I only get bounced to leave a voice message after 5 calls and leaving 5 voice messages, no one ever contact me via phone I was able to get Janna S[redacted] on live chat on the website she told me all the blinds are the right size in manufacture they deduct 1/4' on each side of the blind to make sure the blinds will fit into a window and it says on selecting mount type on the website the blinds will be deducted which nowhere on the site it says that the only thing I got when I was selecting mount type was ( Inside mount requires exact measurements of the window) which I did because those were kind of blinds I needed. I told Janna that it is impossible all the blinds to be deducted because one order was with one blind wrong size right color and other blind was right size wrong color and other blind varies between 1/4'' and 1/2'' short on each side, when I received orders and on the boxes it's written size of what I ordered but the blinds are not the size what is written on the boxes, I even send her picture to her email that she provided for me. After that she send me an email stating: " Hello,

Please see the following link to view our policy on reordering new blinds: http://www.selectblinds.com/returns.html

In short, we can have the new blinds reordered at 50% of the discounted price. In your case, it's just 50% of what you paid for you. The only other fee is shipping of the new blinds, which is a flat rate of $10 a blind ($80, since there are 8 blinds). You will not need to send the original blinds back to us. You can donate them to a charity of your choice, which will save on the shipping you would have spent if you were sending them back.

So, after calculating everything, 50% of both orders is $112.93, and then the shipping added onto that. The total for the new blinds would be $192.93.

Best Regards,

Janna S[redacted]

###-###-####

SelectShops.com

Customer Care Chat Agent

I told her I don't want to place another order until I get refunded or they exchange these blinds for right size and right color, I spend $312.58 on orders I will not spend another $250 because of someone else's mistake, Janna said unfortunately they will not refund me or exchange them. I will return/exchange the blinds because I don't need wrong blinds when they send me return or exchange label. Now I can't even get a hold of anyone they are ignoring me.

Thank youDesired Settlement: Money returned

Business

Response:

I am sorry you are disappointed with your order. I will have a manager contact you and attempt to resolve the issue in the next 24 hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had Michael P[redacted](###-###-#### )Customer Service Director contacting me on 9/14 I explain to Michael why I'm not satisfied with product and I told him I would like to exchange them and return wrong blinds because I don't need them or I would like full refund back and I will make another order with sizes how Select Blinds Representative told me to order my blinds. Michael said unfortunately they cannot do refunds or exchange because blinds are custom made I told Micheal these are not custom made because it's not the size I order and he said I should donate my wrong size blinds to charity or if I know someone who is in need of the blinds and reorder myself new blinds. Micheal was saying he can give me all 8 blinds for $97 dollars (I need 10 blinds) just to pay material I told Micheal Jenna S[redacted] was trying to sell me products for $112 but after spending over $300 I will not pay anything until this issue is resolved. Unfortunately none of the people (myself, my aunt and my parents) that I ordered the blinds for are willing to pay more and we have been without blinds for over the month. My only mistake was I didn't read cons about the company I only read pros and as I'm waiting for this issue to be resolved I'm finding more cons about it and that I'm not only customer with this issue.

Regards,

Business

Response:

I have asked the manager to call you. Occasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardware. I have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint.

Ordered blinds through Select Blinds and I would order from them again. Their website was user friendly so ordering was very easy. Most of the blinds came well packaged. There were some blinds that were missing end caps and screws and one of the blinds had a small chip on the upper part, not sure if it was through transit. Anyway, I was able to chat with customer service and they said they would send replacements. Very pleased with the quality and the service.

Review: I ordered and received 10 cellular blinds from Selectblinds.com and one of them came up short. I communicated this to [redacted] and received an immediate response with tips to checkout the blind fully. Since none of these tips helped make the blind longer I sent him pictures of the short blind. I have sent him numerous emails wanting an update, as well as phoning him only to hear that he is not available. The one and only communication I have had with Mr. [redacted] was on July 31. 2015. I have talked with one other person regarding this matter only to be told that [redacted] would get back to me, which he has not. I also chatted with a woman the other day and heard the same from her, to no avail.Desired Settlement: As I requested from Mr. [redacted], I would like replacement of the blind that came up short.

Business

Response:

We are extremely sorry for the poor service you have received in this situation. One of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this process. This is not typical of our service and we believe you will be extremely satisfied with how we handle this from here forward. We apologize for the frustration this has caused you.

Business

Response:

We are extremely sorry for the poor service you have received in this situation. One of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this process. This is not typical of our service and we believe you will be extremely satisfied with how we handle this from here forward. We apologize for the frustration this has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 6/15 we placed an order for 4 automatic rolling blinds (#[redacted]). After receiving them, we discovered that due to the low quality of the product, the automatic rollers fail to operate as expected. We attempted to contact the company, but they refused to honor their warranty out of the claim that we did not use they free color matching service. This is in direct contradiction to their lifetime defect warranty. We attempted to get an RMA for a refund but they refused.Desired Settlement: We would like to have the items returned and receive a full refund + cost of shipping.

Business

Response:

[redacted],I think we have a major miscommunication here. In our order notes that notate the reason for every call we receive, it states you did not like the cordless shades and wanted corded ones. It said nothing about the shades not functioning correctly. If the shades are not functioning correctly we will absolutely repair them for you. I am asking a customer service manager to contact you about your problem. I am very sorry for the inconvenience this has caused you.

Great experience with Select Blinds. This is my first purchase of many hopefully.

Kim was extremely helpful , knowledgeable ,took time to describe different items and didn't try to sell me unwanted extras.

Review: Hello, I ordered an item from Bedding.com in early December 2013. Due to a couple reasons (poor quality and damaged) I was not happy with the item and requested a refund. It was sent to me at no charge for shipping and I had to pay over $30 to ship it back. I would agree that I should pay the shipping if I had simply changed my mind, but it is absurd that I had to pay over $30 for a damaged item. My return was delivered on January 17, 2014 and per the company's refund policy it states it may take up to 10 days to credit back the refund. It is well past that time. I sent a written inquiry on February 4th and then again on February 6th with no response. Every time I call there is an extremely long waiting period. This entire order process has been a nightmare and all I want is my refund.Desired Settlement: I would like the entire order refunded including my shipping costs.

Business

Response:

Credit for the order has been issued $147.55. If the customer wants credit for shipping she can send the receipt to[redacted] and she will process the check request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have purchased from these guys numerous times over the past 7-8 years. They have excellent customer service, great prices, and the products are top notch quality. I would highly recommend them to anyone.

The overall process through the website was very user friendly and quick for us. My wife and I love the sample kit with styles and color/stain options that you sent to us. This really helps someone find the perfect match for their home.
We placed two separate orders over a period of 4 months and both arrived relatively soon after we placed the order. The installation instructions are easy to follow and all the required hardware came with the blinds. Each area we installed our new blinds was perfectly enhanced and we couldn't be happier.
Thank you again for a wonderful product and the great service throughout the process. We will indeed be a repeat customer.

BUYER BEWARE !

Select Rugs - has taken (still waiting!) over 8 weeks to send my order...I received my door mat in 1-2 weeks but the rug that was $1,000.00 - has never showed up - no one has called or emailed to apologize...BUT THEY DIDNT APOLOGIZE FOR CHARGING MY CRDIT CARD OVER 8'weeks ago. Bad Customer Service!

Review: I ordered blinds on 2/10/16. The website says everything ships 3-7 business days after order, and my product in particular said 5 business days. I received a confirmation that said estimated ship date was 2/19. on 2/22 I called to find out when it would ship, waited on hold for 10 mins, went to voicemail. Tried again - same results. Tried the next day - same results. Left a message. on 2/24, with nobody calling me back and still showing "in production" on website, I did a live chat - they said it shipped, but didnt show up on website for 24 hours. Fine. Checked the next day (15 days after order and 5 days after last possible ship date window) still "in production". At this point I assume its a scam. Live chat again and ask to give me an answer on shipping or cancel my order. Said it would be a 25% restocking fee - still cant answer when it will ever ship. I end the chat frustrated again. I get an email 8 hours later saying they cancelled my order (without informing me or getting consent).Desired Settlement: I would like my order reinstated and shipped out immediately like I was promised when I ordered the product.

Business

Response:

We are extremely sorry for the frustration you are currently feeling. A manager will be contacting you today to confirm what you would like to be done.

Business

Response:

We are extremely sorry for the frustration you are currently feeling. A manager will be contacting you today to confirm what you would like to be done.

they sell a beautiful quality product and have excellent customer service.

Ms. Holmes was very friendly and professional. She handled my concern quickly and with confidence.
I can't wait to see my blinds!!!

Review: I ordered 8 blinds (6 window inside mount and 2 door outside mount) on Feb. 22, 2016, my credit card was charged on same date. Received blinds on March 10, 2016, hired professional to install blinds on March 11, upon opening 1 package he said wrong brackets for these blinds. Inside mount was supposed to fit flush in 2 1/8" window, the brackets are 2 3/16" deep and will not fit for inside mount. I immediately contacted Select Blinds and still do not have new/different brackets. Outside mount for doors is the same bracket and stand out from door leaving a 1" gap between blind and door. Also on door (the only blind we tried to installed) when lowering or raising blinds it falls out of bracket, blind will snap in bracket but when you pull to lower/raise, it pops out of bracket. I have made numerous calls, chats, emails, text trying to resolve this I even sent pictures, with phone calls and chats there is a 20 to 40 minute wait to get to talk to someone. I have spent many hours trying to get them to send correct bracket. Finally this morning I text Scott and requested to return blinds for full refund since I cannot use them and he says they do not refund, I have the right brackets and my windows are the problem, which is not true. I do not wish to get the run around any longer from this company and want a full refund.

Business

Response:

We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.

Consumer

Response:

I have talked to personal from Select blinds numerous times and they have said they will send new/different brackets and they have not done so thus far. I have been told again that they will send brackets and I want to wait and see if they carry thru before I accept.

Business

Response:

This is acceptable. You should receive the brackets shortly. Sorry for all the confusion and frustration.

To have Brooke walk me through the process on 2 separate occasions was an absolutely awesome experience. I never get the same salesperson twice EVER! Brooke has such commanding knowledge of the product line with Select Blinds it's as though she started the company. Her knowledge and caring position allowed my shopping experience to be a seamless one. I thank her for her kindness in dealing with me and directing me throughout my confusion with selecting the type of product that was just right for my needs. She is definitely an asset to SELECT BLINDS. I will always shop with Select Blinds. In Fact I purchased 5 items this time around . [redacted]