Select Blinds

Ms. [redacted],

We have received your complaint and are very sorry for the lack of response to your requests. I have asked a manager to contact you and resolve your issue. You should receive a phone call by the end of the day on Monday April 7th.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The replacements have been ordered and will be received in the next 5-10 days. You can leave the complaint open until then.

We are very sorry for this situation and the frustration this has surely caused you. We have asked a customer care manager to contact you and find a resolution for you that will make this right. Thanks for bringing this to our attention.

We have tried to contact you many times on the phone number associated with the order. We will try the number on the complaint today. IF we cannot get you what you need, we will refund your money. Sorry for the inconvenience.

I see you are working with [redacted] on this order. I apologize for the poor delivery of the order, but I am confident [redacted] will be able to handle this for you.  If he doesn't solve your issue, please respond to this complaint again.

[redacted],
 
We are extremely sorry about the level of frustration you are experiencing. It appears you are not satisfied with the color of the blinds you ordered. We are happy to try and work through this with you to make this as painless as possible, but we will need to ensure...

you obtain samples to confirm that the color is what you actually desire. Our satisfaction guarantee states that ordering samples prior to ordering is essential to getting this process right when color is critical and we have no record that samples were ever ordered by anyone at your address. It is possible we are mistaken though so if you have ordered samples please communicate that on our next phone conversation. Computer monitors can drastically alter the color shown for each color we sell. We have asked Michael P[redacted] our Customer Care Manager to contact you directly in an effort to find a resolution. He will contact you today.

We are sorry you are so frustrated,  when we responded we were simply going by what information we had available to us. It is our understanding this is now resolved. We are sorry for any miscommunication that may have frustrated you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?

I would like my refund.

Regards,

I have reviewed...

the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Filing another complaint does not resolve the issue of Select Blinds owing me a full refund for their inferior, refurbished and miscut products which were returned to them via [redacted].

Regards,[redacted]

Mr. [redacted],
 
We have asked a manager to contact you regarding your situation. We apologize for the difficulty in acquiring our assistance. We will be in touch today.

[redacted],I am very sorry for your poor experience. I have asked our customer care manager, [redacted] to give you a call and correct your problem.

Thank you very much for helping with this complaint.At this time, the only way this...

matter can be resolved will be for me to get my refund back, I have exhausted all my energy and patience on this matter and like I mentioned, 2 months of waiting to get this resolved is a long time. The company can go through all the series of emails I exchanged back and forth with their customer service representative. Whatever they need to do internally to fix this issue or if there was a miscommunication or misinformation among their employees is something I don't need to get involved with. It won't change the fact that the product I have on my windows in my brand new house is defective. Attached, please find the email I received from the Customer Service Agent of [redacted].com on May 11th: I believe an "INHERERNT CHARACTERISTIC" of the product in question is a defect especially when a consumer complains about it and most especially if the company is sending troubleshooting steps and weights to fix the problem and most importantly, if a disclosure or warning is not provided when one initially purchase or about to purchase the product. Janna S[redacted] May 11 Hi Charlotte,I would be more than happy to further assist.  I unfortunately won't be able to refund the total amount of the shades as my production facility advised me that this can be an inherent characteristic of a top down bottom up shade. I can see what kind of discount I can apply to the order though as I understand how frustrating this situation must be.Otherwise, I would be more than happy to have one of the shades picked up and inspected to see if there's any thing the factory can do to keep the blinds from tilting that way.  I can send you a temporary shade so that window isn't left open.  Please let me know how you would like to proceed. Thank you. Best Regards, Janna S[redacted]

[redacted]Customer Care Chat Agent

We called and left a message. We will call again today. We want to resolve the situation and make sure you are happy with the resolution.

Their response says nothing as to how they will resolve the...

situation and no has called me as of yet. I want the blinds their site allowed me to order. Outside of that, no response will do.

We will apply a credit to the reorder for a free blind to resolve this issue.

I am still waiting for resolution.

Credit has been issued.

[redacted],
 
We have attempted to contact you 5 times in the last 24 hours. We need you to answer your phone or call us back so we can resolve this situation.

The spoke with customer service and they did find my order. The select blind...

company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.