Select Auto Group

On Oct. 4th, I bought a *** from Select and was assured that everything was fine with the car. I traded in my previous car. Everything was not fine with the car on test drive, there was a rattling under the hood when we went over the slightest bump. I had Select write it into my contract that they would fix whatever needed fixing under the hood to stop the rattling. After having my car in the shop for A MONTH (putting in a new transmission since it went out LESS THAN 24 HOURS AFTER PURCHASE) and the mechanic telling me he would also fix the rattling under the hood, I got my car back on Nov. 3rd. The bracket was still not fixed that the mechanic said he would also fix along with the transmission- in fact the rattling under the hood sounded worse. I let my salesman know and he has the mechanic contact me to let me know that he “put a new sway bar in but maybe it needs something else”. I choose to take it to my own local mechanic to diagnose at this point, because it’s hard to believe the mechanic didn’t hear or feel the noise on test drive, and he had 2 opportunities to diagnose it by now. At this point I also notice the car is leaking oil.
On Nov. 8th I heard back from my own mechanic regarding the rattling under the hood. They said the other sway bar also needed to be replaced, but the main reason there was a worse rattling now was because IT LOOKED LIKE THE TRANSMISSION HAD BEEN TAKEN OUT AND PUT BACK IN AT ONE POINT AND AFTER THAT WAS DONE the power steering cooler was left unsecured and rattling around, and that the bracket meant to hold it in place was no longer there either. Obviously, that wasn’t broken and missing when I bought the car then. This is something that should be easy to catch, and it’s obvious either no road test was done, or that the mechanic chose to ignore the problem on the test drive, because the power steering cooler was just rattling around in there and making an even worse noise. So, at this point, I ask to take it to my own mechanic to fix it. Machanic says he will reimburse up to $150. I acknowledge this offer with an “okay” but do not agree to it because he wasn't understanding it could potentially cost way more. I proceed with getting it fixed at my mechanic. My mechanic re-secured the power steering coolant that was negligently left unattached, and also replaced the control link for the left sway bar in an effort to stop the rattling. This is what the mechanic authorized reimbursement for but it didn't fix the problem. The rattling was still occurring. Keep in mind I wanted it wrote into our contract that Select would fix this rattling they knew about. My mechanic then found that the front right strut was broken; it wouldn't stay in the mount and that's what was clunking in the suspension when going over bumps. That means my car was unsafe to drive on the road; I was not willing to drive it all the way back down to Select in that state for their mechanic to attempt to fix it again. After replacing the broken strut and test driving it the noise was gone. I want to be reimbursed the full $627.84 for this work since Select knew about it, said they would fix it, broke it worse, and then told me it was fixed when it clearly wasn't.
My mechanic also checked why it had been slowly leaking oil and said the oil was so caked on there that they had to steam clean it off but still wouldn’t be able to diagnose it that day. They also noted and agreed with me that the oil had been overfilled by about an inch past the point of the top line it’s supposed to be filled to at the MAXIMUM. I’m sure you know how many problems overfilling oil can cause. At no point did I nor my mechanic add to or change the oil level whatsoever. It seems really negligent to me that Select wouldn't notice either of these problems when doing a mechanical inspection before selling the car.
I took it in to mechanic yesterday for a dye test to find out where the oil will be leaking from. There are 3 oil leaks. One timing cover and 2 valve covers. Just the timing cover is about 13 hours in labor. Total it’s going to be at least $2100. I want to Select to take care of all of these issues financially because it's obvious to anyone that they knew about multiple issues and kept giving my car back to me in a horrible state after they claimed they fixed it.

On Oct. 4th, I bought a *** from Select and was assured that everything was fine with the car. I traded in my previous car. Everything was not fine with the car on test drive, there was a rattling under the hood when we went over the slightest bump. I had Select write it into my contract that they would fix whatever needed fixing under the hood to stop the rattling. After having my car in the shop for A MONTH (putting in a new transmission since it went out LESS THAN 24 HOURS AFTER PURCHASE) and the mechanic telling me he would also fix the rattling under the hood, I got my car back on Nov. 3rd. The bracket was still not fixed that the mechanic said he would also fix along with the transmission- in fact the rattling under the hood sounded worse. I let my salesman know and he has the mechanic contact me to let me know that he “put a new sway bar in but maybe it needs something else”. I choose to take it to my own local mechanic to diagnose at this point, because it’s hard to believe the mechanic didn’t hear or feel the noise on test drive, and he had 2 opportunities to diagnose it by now. At this point I also notice the car is leaking oil.
On Nov. 8th I heard back from my own mechanic regarding the rattling under the hood. They said the other sway bar also needed to be replaced, but the main reason there was a worse rattling now was because IT LOOKED LIKE THE TRANSMISSION HAD BEEN TAKEN OUT AND PUT BACK IN AT ONE POINT AND AFTER THAT WAS DONE the power steering cooler was left unsecured and rattling around, and that the bracket meant to hold it in place was no longer there either. Obviously, that wasn’t broken and missing when I bought the car then. This is something that should be easy to catch, and it’s obvious either no road test was done, or that the mechanic chose to ignore the problem on the test drive, because the power steering cooler was just rattling around in there and making an even worse noise. So, at this point, I ask to take it to my own mechanic to fix it. Machanic says he will reimburse up to $150. I acknowledge this offer with an “okay” but do not agree to it because he wasn't understanding it could potentially cost way more. I proceed with getting it fixed at my mechanic. My mechanic re-secured the power steering coolant that was negligently left unattached, and also replaced the control link for the left sway bar in an effort to stop the rattling. This is what the mechanic authorized reimbursement for but it didn't fix the problem. The rattling was still occurring. Keep in mind I wanted it wrote into our contract that Select would fix this rattling they knew about. My mechanic then found that the front right strut was broken; it wouldn't stay in the mount and that's what was clunking in the suspension when going over bumps. That means my car was unsafe to drive on the road; I was not willing to drive it all the way back down to Select in that state for their mechanic to attempt to fix it again. After replacing the broken strut and test driving it the noise was gone. I want to be reimbursed the full $627.84 for this work since Select knew about it, said they would fix it, broke it worse, and then told me it was fixed when it clearly wasn't.
My mechanic also checked why it had been slowly leaking oil and said the oil was so caked on there that they had to steam clean it off but still wouldn’t be able to diagnose it that day. They also noted and agreed with me that the oil had been overfilled by about an inch past the point of the top line it’s supposed to be filled to at the MAXIMUM. I’m sure you know how many problems overfilling oil can cause. At no point did I nor my mechanic add to or change the oil level whatsoever. It seems really negligent to me that Select wouldn't notice either of these problems when doing a mechanical inspection before selling the car.
I took it in to mechanic yesterday for a dye test to find out where the oil will be leaking from. There are 3 oil leaks. One timing cover and 2 valve covers. Just the timing cover is about 13 hours in labor. Total it’s going to be at least $2100. I want to Select to take care of all of these issues financially because it's obvious to anyone that they knew about multiple issues and kept giving my car back to me in a horrible state after they claimed they fixed it.

This was the absolute worst car buying experience that I have ever had. We bought a 2009 Subaru Outback in October 2017. We were told that the car was the nicest on the lot and that it was inspected and in great condition. We drove the car off the lot and after traveling about 5 miles the car started making a terrible grinding noise. We immediately took it to our local mechanic. The car was inspected and it was determined that the transmission was bad. I called the dealership and spoke with the owner Joe. He said that there was nothing wrong with the car and accused us of "running into something". I put my mechanic on the phone with him to explain the problem. He then said that they would pick up the car on the next business day which would be a Monday. After several phone calls and leaving messages they sent a let tech to get the car. I spoke with Joe briefly and he said that he would get back to me. Te day passed by with no return phone call. I stopped by the dealership on my way home from work. I asked to speak with Joe and I was told by the salesman Warren that Joe had "stepped out". The salesman Warren then said " I think a wild animal got into the car". I then said that the car had been sitting at our mechanics shop. Warren then said, "an animal most haven't gotten in there because that car really stinks". I couldn't believe that a business would allow treatment of customers in a manner such as this. Between being accused of "running into something",being told that the car "stinks", and phone calls going unanswered and the issue being dismissed I don't believe that this business deserves a good rating. Only after I called a male friend of mine to come and help did the manager start to listen and address the problem. Even then we got the run around. They had the car looked at by a transmission shop right across the street that does work for them. Day after day we waited for the car to be looked at. After 3 weeks went by with no resolution I had the car towed to my mechanic to repaired. We received terrible treatment and were constantly put off.

This was the absolute worst car buying experience that I have ever had. We bought a 2009 Subaru Outback in October 2017. We were told that the car was the nicest on the lot and that it was inspected and in great condition. We drove the car off the lot and after traveling about 5 miles the car started making a terrible grinding noise. We immediately took it to our local mechanic. The car was inspected and it was determined that the transmission was bad. I called the dealership and spoke with the owner Joe. He said that there was nothing wrong with the car and accused us of "running into something". I put my mechanic on the phone with him to explain the problem. He then said that they would pick up the car on the next business day which would be a Monday. After several phone calls and leaving messages they sent a let tech to get the car. I spoke with Joe briefly and he said that he would get back to me. Te day passed by with no return phone call. I stopped by the dealership on my way home from work. I asked to speak with Joe and I was told by the salesman Warren that Joe had "stepped out". The salesman Warren then said " I think a wild animal got into the car". I then said that the car had been sitting at our mechanics shop. Warren then said, "an animal most haven't gotten in there because that car really stinks". I couldn't believe that a business would allow treatment of customers in a manner such as this. Between being accused of "running into something",being told that the car "stinks", and phone calls going unanswered and the issue being dismissed I don't believe that this business deserves a good rating. Only after I called a male friend of mine to come and help did the manager start to listen and address the problem. Even then we got the run around. They had the car looked at by a transmission shop right across the street that does work for them. Day after day we waited for the car to be looked at. After 3 weeks went by with no resolution I had the car towed to my mechanic to repaired. We received terrible treatment and were constantly put off.

This was the absolute worst car buying experience that I have ever had. We bought a 2009 Subaru Outback in October 2017. We were told that the car was the nicest on the lot and that it was inspected and in great condition. We drove the car off the lot and after traveling about 5 miles the car started making a terrible grinding noise. We immediately took it to our local mechanic. The car was inspected and it was determined that the transmission was bad. I called the dealership and spoke with the owner Joe. He said that there was nothing wrong with the car and accused us of "running into something". I put my mechanic on the phone with him to explain the problem. He then said that they would pick up the car on the next business day which would be a Monday. After several phone calls and leaving messages they sent a let tech to get the car. I spoke with Joe briefly and he said that he would get back to me. Te day passed by with no return phone call. I stopped by the dealership on my way home from work. I asked to speak with Joe and I was told by the salesman Warren that Joe had "stepped out". The salesman Warren then said " I think a wild animal got into the car". I then said that the car had been sitting at our mechanics shop. Warren then said, "an animal most haven't gotten in there because that car really stinks". I couldn't believe that a business would allow treatment of customers in a manner such as this. Between being accused of "running into something",being told that the car "stinks", and phone calls going unanswered and the issue being dismissed I don't believe that this business deserves a good rating. Only after I called a male friend of mine to come and help did the manager start to listen and address the problem. Even then we got the run around. They had the car looked at by a transmission shop right across the street that does work for them. Day after day we waited for the car to be looked at. After 3 weeks went by with no resolution I had the car towed to my mechanic to repaired. We received terrible treatment and were constantly put off.

This was the absolute worst car buying experience that I have ever had. We bought a 2009 Subaru Outback in October 2017. We were told that the car was the nicest on the lot and that it was inspected and in great condition. We drove the car off the lot and after traveling about 5 miles the car started making a terrible grinding noise. We immediately took it to our local mechanic. The car was inspected and it was determined that the transmission was bad. I called the dealership and spoke with the owner Joe. He said that there was nothing wrong with the car and accused us of "running into something". I put my mechanic on the phone with him to explain the problem. He then said that they would pick up the car on the next business day which would be a Monday. After several phone calls and leaving messages they sent a let tech to get the car. I spoke with Joe briefly and he said that he would get back to me. Te day passed by with no return phone call. I stopped by the dealership on my way home from work. I asked to speak with Joe and I was told by the salesman Warren that Joe had "stepped out". The salesman Warren then said " I think a wild animal got into the car". I then said that the car had been sitting at our mechanics shop. Warren then said, "an animal most haven't gotten in there because that car really stinks". I couldn't believe that a business would allow treatment of customers in a manner such as this. Between being accused of "running into something",being told that the car "stinks", and phone calls going unanswered and the issue being dismissed I don't believe that this business deserves a good rating. Only after I called a male friend of mine to come and help did the manager start to listen and address the problem. Even then we got the run around. They had the car looked at by a transmission shop right across the street that does work for them. Day after day we waited for the car to be looked at. After 3 weeks went by with no resolution I had the car towed to my mechanic to repaired. We received terrible treatment and were constantly put off.

I took my truck to this place to get repaired after hitting a deer. They had my truck for over 2-months and when giving back I found parts zip tied on. I was charged $4000 in parts & labor. After paying for repairs and labor I took my truck home to find the zip ties and loose nuts & screws and leaking fluids. I returned the truck to them and the kept truck again for another week and when returned to me I drove home where the water pump started spewing fluid. They had a tow truck come get my truck where they had it again for another week. After returning my truck again I took it to another shop where they found that I needed tie rods & alignment done.

I took my truck to this place to get repaired after hitting a deer. They had my truck for over 2-months and when giving back I found parts zip tied on. I was charged $4000 in parts & labor. After paying for repairs and labor I took my truck home to find the zip ties and loose nuts & screws and leaking fluids. I returned the truck to them and the kept truck again for another week and when returned to me I drove home where the water pump started spewing fluid. They had a tow truck come get my truck where they had it again for another week. After returning my truck again I took it to another shop where they found that I needed tie rods & alignment done.

I took my truck to this place to get repaired after hitting a deer. They had my truck for over 2-months and when giving back I found parts zip tied on. I was charged $4000 in parts & labor. After paying for repairs and labor I took my truck home to find the zip ties and loose nuts & screws and leaking fluids. I returned the truck to them and the kept truck again for another week and when returned to me I drove home where the water pump started spewing fluid. They had a tow truck come get my truck where they had it again for another week. After returning my truck again I took it to another shop where they found that I needed tie rods & alignment done.

I took my truck to this place to get repaired after hitting a deer. They had my truck for over 2-months and when giving back I found parts zip tied on. I was charged $4000 in parts & labor. After paying for repairs and labor I took my truck home to find the zip ties and loose nuts & screws and leaking fluids. I returned the truck to them and the kept truck again for another week and when returned to me I drove home where the water pump started spewing fluid. They had a tow truck come get my truck where they had it again for another week. After returning my truck again I took it to another shop where they found that I needed tie rods & alignment done.

The moment my husband and I walked into Select Auto Group we felt welcome, clam, at ease, comfortable and not pressured. We were greeted by Cameron Davis and he was so helpful and welcoming! He took us to the car that we specifically came in looking for and it was better than I could have imagined. As we were on the test drive and many times after Cameron talked about how they want their customers to feel safe and comfortable along with the staff feeling safe and comfortable during the car buying process. All I can say is that they truly made me feel like one of their own and never made me feel pressured with my car purchase. I am happy to say that I purchased my car from these amazing people! You will never meet a more genuine group of people!

The moment my husband and I walked into Select Auto Group we felt welcome, clam, at ease, comfortable and not pressured. We were greeted by Cameron Davis and he was so helpful and welcoming! He took us to the car that we specifically came in looking for and it was better than I could have imagined. As we were on the test drive and many times after Cameron talked about how they want their customers to feel safe and comfortable along with the staff feeling safe and comfortable during the car buying process. All I can say is that they truly made me feel like one of their own and never made me feel pressured with my car purchase. I am happy to say that I purchased my car from these amazing people! You will never meet a more genuine group of people!

The moment my husband and I walked into Select Auto Group we felt welcome, clam, at ease, comfortable and not pressured. We were greeted by Cameron Davis and he was so helpful and welcoming! He took us to the car that we specifically came in looking for and it was better than I could have imagined. As we were on the test drive and many times after Cameron talked about how they want their customers to feel safe and comfortable along with the staff feeling safe and comfortable during the car buying process. All I can say is that they truly made me feel like one of their own and never made me feel pressured with my car purchase. I am happy to say that I purchased my car from these amazing people! You will never meet a more genuine group of people!

I HAD A GREAT EXPERIENCE FROM YOUR STAFF HERE. ZACH WAS AN AMAZING ASSET TO SORTING OUT ALL THE INFORMATION WITH THIS LOAN. WARREN DID AN OUTSTANDING JOB OF PRESENTING THE INFORMATION. BILL DID AN GREAT JOB WITH GOING OVER ALL THE DETAILS OF THE LOAN FOR ME.

I HAD A GREAT EXPERIENCE FROM YOUR STAFF HERE. ZACH WAS AN AMAZING ASSET TO SORTING OUT ALL THE INFORMATION WITH THIS LOAN. WARREN DID AN OUTSTANDING JOB OF PRESENTING THE INFORMATION. BILL DID AN GREAT JOB WITH GOING OVER ALL THE DETAILS OF THE LOAN FOR ME.

I HAD A GREAT EXPERIENCE FROM YOUR STAFF HERE. ZACH WAS AN AMAZING ASSET TO SORTING OUT ALL THE INFORMATION WITH THIS LOAN. WARREN DID AN OUTSTANDING JOB OF PRESENTING THE INFORMATION. BILL DID AN GREAT JOB WITH GOING OVER ALL THE DETAILS OF THE LOAN FOR ME.

Great low-key experience. Bob B. was very knowledgeable and easy to work with.

Great low-key experience. Bob B. was very knowledgeable and easy to work with.

Great low-key experience. Bob B. was very knowledgeable and easy to work with.

Overall, a very positive experience. Definitely the best auto buying experience I've had.