Security Systems and Monitoring

the address that the rebate was sent is incorrect,my address is [redacted].  [redacted]

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within 24 hours in the amount of $100.00. This should arrive to the customer's address within 3-5 business days. We apologize for the delay, with...

distribution of this gift card we consider this complaint resolved.Thank you and have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your effort in resolving this issue.

Regards,

I am sorry that you closed this issue, I misunderstood your last email.I HAVE NOT RECEIVED ANY CORRESPONDENCE  FROM THEIR COMPANY.Since you have dropped the issue, can you at least tell me what, if any, options I have nowconcerning this issue. At this point its not even the matter of getting my $100.00 rebate card, although it will be nice,its the general principal of the matter. I did my part in getting their information back to themin a timely fashion, and THEY haven't followed through with their part. I cannot conceive the notion that they have had so many cards to deal with, that we haven'tgotten ours. If you would please, let me know what my next move should be, I'd appreciate your help.Thank you in advanceSARA E. LEDGERCOMPLAINT #  [redacted]

05/27/2016Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585Re: Complaint # [redacted]To Whom It May Concern, We have received [redacted] complaint regarding his contract.   We actually spoke with...

the customer multiple times on 05/26/2016 regarding his concerns. The customer must submit a “Notice of Cancelation” within a 3 day time period after their installation. We did not receive this customer’s form until 05/26/2016 and the form was not dated as to when he signed it. I personally spoke with the customer yesterday and was not able to speak due to the customer being very upset. The customer spoke with a few representatives after that and they did advise him the same as I was trying to. The customer did not complete the Notice of Cancelation within the allotted time and therefore we cannot release him from the contract. If the customer would like to cancel out the account, he would be responsible for 75% of the remaining contract. We did attempt to help the customer by sending a technician out to the home but he would not allow us to assist. The procedure that we have in place is not based on the individual person as it must be signed as part of the contract.You are welcome to contact me directly with any additional questions you may have.Best regards,Taylor H[redacted]Customer Service Team LeadSecurity Alarm Now###-###-####

To whom it may concern,Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office by March 17, 2016,  In the amount of $375.00.  We have contacted Miss J[redacted] today to inform her of this and...

address any other concerns.We apologize for the delay, with distribution of this gift card we consider this complaint resolved.
Thank you and have a great day!

To Whom It May Concern, In response to your letter dated 6/9/2015 regarding case ID number [redacted], the following are the resolutions requested. Security Alarm Now spoke with Ms. [redacted] after receiving an update on the status of her [redacted] Gift Card rebate. We have expressed our...

apologies regarding the delay in her cards arrival and explained the [redacted] process for a further understanding. Ms. [redacted] is aware her card has been submitted for creation which may take 1-3 (one to three) business days followed by 7-10 (seven to ten) business days of shipping. Security Alarm Now continues to thank Ms. [redacted] for her patience and understanding; she has been supplied with my direct contact number if any further assistance is necessary. Please let me know if any further information is needed.Best regards,[redacted]Customer Service ManagerSecurity Alarm Now[redacted]

February 3, 2015Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585Re: Case ID. [redacted]To Whom It May Concern, In response to your letter dated 1/28/2015 regarding case ID number [redacted], the following are the resolutions requested. Security Alarm Now would like to apologize for the delayed response as we are actively working towards a resolution for Ms. [redacted] request. We appreciate your patience and a resolution will be submitted shortly.You are welcome to contact me directly with any additional questions you may have.Best regards,[redacted]Director of Customer RetentionSecurity Alarm Now###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

06/13/2016 Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585 Re: Complaint # [redacted] To Whom It May Concern, We have received [redacted] complaint regarding her visa rebate card. First, we would like to apologize to Ms. [redacted] experience with the redemption process of the rebate card. We understand that this is important to Ms. [redacted] and therefore we would like to address this concern to close all concerns. In order to resolve Ms. [redacted] concern, we are having a check mailed from our office no later than 06/20/2016. We do ask for 3-5 business days for shipping but she should receive it within that time and if there are any concerns please contact me directly. Best regards,
Taylor H[redacted] Customer Service Team Lead Security Alarm Now ###-###-####

19 October 2015Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted]To Whom It May Concern, We have received the complaint regarding Mr. [redacted] Gift Card Rebate.  First, we want to assure...

Mr. [redacted] and the Revdex.com that there has been no “Fraud in the Inducements” in regard to his [redacted] Gift Card Rebate.  Mr. [redacted] and each of our customers will be receiving their rebates as promised.  We have been candid with Mr. [redacted] since he first called regarding the status of his card in July. At this time, we are experiencing a delay in processing our [redacted] Gift Card rebates.  In an effort to expedite this, we will be bypassing our normal 3rd party distributor to send Mr. [redacted] card to him.  Mr. [redacted] $275 [redacted] Rebate will be shipped from our office in Chandler, Arizona on or before November 2nd, and he should receive it within 7-10 business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,[redacted]Customer Service SupervisorSecurity Alarm Now###-###-####

as of march 13, 2016 I have not received the gift card

I had purchased [redacted] and this company came to Install it. After telling us it would be 800 we agreed to let the guy install. It took 5 hours and when all was said and done the bill was 1200. Then the guy said if you make a check out to me personally I can give them to you for cheaper. When we left I called and cancelled everything. He wouldn't take no for an answer. When he found out we had cancelled he became angry and said we had poor credit aND was just really shady.

To Whom it May Concern
 
Thank you for bringing this to our attention. This customer submitted a rebate in the first week in December and as it states on the rebate form it takes us a minimum of 8-12 weeks to process these types of requests. We apologize for the high call...

volume/wait times the customer experienced and we are working diligently to correct this for our customers. The customer will receive the rebate in 7-10 business days from Friday 02/19 when it is scheduled to be sent to the customer.Thank you!

Hello,
Thank you for reaching out to Security Alarm Now. Their argument is that they've been sending me letters and leaving me voice mails. All calls go to my cell phone, and I never received one from them. Or at the very least, no one ever left me a message identifying themselves as being from Security Alarm Now. I don't return calls to robot messages as they are telemarketers, so if their system uses that kind of service they won't get a call back from me.
As for a call to their service I made in May, I don't remember that, and if I had made the call and they told me my account was past due I would have rectified the situation immediately. Also, no repairs were ever performed or needed, and my alarm continued to work all the way till late October. 
I have not been receiving invoices in the mail either. The first thing I received in the mail regarding this matter was the collections letter. Obviously I check my mail, which is how I came across that letter. I immediately acted on it. 
I feel as if this is a sham by their company: as soon as a client misses a payment, let it go till they can put them into collections and collect the full contract amount even though they've only been signed up for a small amount of the time. They get out of their services early and then get to collect for the full amount.
My hope is that this isn't the case, and that I've just been pushed through the system automatically without anyone taking time to look and see that I admit I missed the payments by way of my CC being cancelled, and once I realized it I've made every effort to solve the problem and continue with my contract.
Since day one of this, I have offered to immediately make a payment via credit card on the past due balance and to bring my account current, as well as set up my monthly billing again on another card that we don't use in public or online so I don't have to worry about it getting stolen and this happening again. I will make that payment IMMEDIATELY, and I have stated as such before.
I'm not trying to get out of my contract, if anything I'm trying to get back IN. I'm not trying to skirt on making any past due payments, I've said I would pay to bring my account current as soon as they would take my call. 
More than anything, I just want my house to be secure again, as I thought it had been up until October. I am willing to continue on with my contract with this company until it is complete if they are willing to accept payment and take my account out of collections.
They have a quote on their website in the "Our Values" part that says: “We believe that when we focus on “always doing what is right,” good

things will come.”
I'd like to see them stick to that. Thank you.

08 December 2015RevDex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ

85014-4585Re: Complaint [redacted]To

Whom It May Concern, We

have received Ms. Young’s complaint regarding the delay in his Visa Rebate Card.  First,

we would like...

to apologize to Ms. Young for the delay in receiving her

card.  Currently our company is

experiencing a delay in processing the Visa Rebate Cards and we are working

quickly to rectify the situation and ensure that all customers receive their

cards in a timely fashion.In

an effort to expedite this process for Ms. Young, we will be mailing a check

directly to her home, in lieu of the Visa gift card.  This check was mailed from our office on December

3rd. The tracking number for the check is [redacted], and

she should be receiving it around December 10th. You

are welcome to contact me directly with any additional questions you may have.Best

regards,[redacted]Customer

Service ManagerSecurity

Alarm Now[redacted]

2/21/16Revdex.com (Phoenix, AZ) 4428 N. 12th StreetPhoenix, AZ 85014-4585 Re: Case ID. 11023271Thank you for forwarding me the letter from Security Alarm Now.I used [redacted] name to sign up the account with Security Alarm Now, when that's the name on my...

credit card to pay the installation fee. Later on, the name on my credit card changed to [redacted]. Accordingly, I had ADT (m[redacted]) changed the account holder name to [redacted] so that ADT has no problem to get monthly payments from that card for monitoring the Security System.Seems that my name change with ADT was not automatically reflected on ADT Dealer's record, so Security Alarm Now does not have record of "[redacted]", but they should have record of "[redacted]", while both records link to the same address (to where the system located): [redacted] U3That's the address I put on VISA GIFT CARD REBATE FORM under the Name of [redacted] and Monitoring Account Number of[redacted]9. I completed the form on 5/28/15 and mailed to Security Alarm Now along with a copy of signed contract, then called them in June 2015 to make sure it's received.Anyway, two names, same person. Security Alarm Now can send me the Long Overdue rebate to the location of [redacted]Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Francine J[redacted]

Dear Mr. and Mrs. [redacted]
 
We sincerely apologize for the delay you have experienced in receiving your visa card rebate, and thank you for correctly completing the redemption process. We are expediting this to be sent from our office rather than the third party vendor. This has...

been mailed today 02/15/2016 and please allow 3-5 business days for shipping. 
Thank you for your follow up and for being a customer!

as of this time - this company has lied about what they were going to do.  I have not received any tracking information, no check and it has been 2 days since they were to send out the check.  I have called this company on Tuesday and spoke with Taylor and she had no information to give to me about this - I left a message on the service managers voice mail for a return call.  I left a message for the company to also return my call.  I called on Wednesday and still Taylor had no information to tell me and again I left a message on the service mangers voice mail.  NO RETURN CALL NO CHECK NO TRACING NUMBER.  This company is good at not telling the truth I am glad its not my conscience that I have to live with - NOT A GOOD COMPANY AND I WILL NOT RECOMMEND THEM TO ANYONE.