Security Systems and Monitoring

This company is owned and ran by Mike M[redacted] along with Clear Call Solutions. Both are now bankrupt. It's not a shocker as we had the displeasure of working with this man. He does not pay his bills, it's a cash grab. Avoid any company associated with this "gentleman". He's basically a Donald Trump want to be.....

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

8 October 2015Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585Re: Complaint [redacted]To Whom It May Concern, 
We have received the complaint regarding Mr. [redacted] Visa Gift Card Rebate.  By Mr....

[redacted] own admission, he did miss the thirty day deadline for postmarking his rebate form, as was clearly explained to him at the time his order was placed and is clearly stated on the rebate form.  We are willing to honor that rebate despite the lateness of the submission.At this time, we are experiencing a delay in processing our Visa Gift Card rebates.  This would have been explained to Mr. [redacted], had he contacted us directly rather than involving the Revdex.com.  Mr. [redacted] $150 Visa Rebate will be shipped from our office on October 19th, and he should receive it within 7-10 business days from that date.You are welcome to contact me directly with any additional questions you may have.Best regards,Katie W[redacted]Customer Service SupervisorSecurity Alarm Now1.[redacted]

30 November 2015RevDex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ
85014-4585Re: Complaint 10968138To
Whom It May Concern, We
have received the complaint regarding Ms. [redacted]’s Visa Gift Card Rebate.  This is a duplicate complaint to...

[redacted]. The response to that complaint is attached. Please delete this complaint. You
are welcome to contact me directly with any additional questions you may have.Best
regards,Todd
Z[redacted]         Customer
Service ManagerSecurity
Alarm Now[redacted]

To Whom It May Concern,In response to your letter dated 6/25/2015 regarding case ID number [redacted], the following are the resolutions requested. Security Alarm Now understands Ms. [redacted]’s concerns; the non-refundable installation fee was disclosed and agreed to within our...

recorded confirmation of the order, following this Ms. [redacted] supplied her Sales Advisor with the checking account she preferred the transaction to be charged. To best assist the customer Ms. [redacted] has been refunded her $99 installation fee, totaling $107.59 including tax. This transaction takes an average of 7-10 business days to reflect within her account. Ms. [redacted] has been contacted and informed of the installation fee refund. You are welcome to contact me directly with any additional questions you may have.Best regards,[redacted]Customer Service ManagerSecurity Alarm Now

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your effort in resolving this issue.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I received information on Security Alarm Now in the mail. I called to get the price of installation. I was offered different types of incentives to have ADT installed through Security Alarm Now. I was told I would have $275 worth of incentives and it would be given to me by a VISA Gift Card to be delivered with 8-12 weeks.
My installation was done at the end of May, 2015. The day I received my installation I filled out the form and rebate papers and mailed it promptly. I have called Security Alarm Now on 3 different occasions asking where is my Visa Gift Card. Today it is 24 weeks later and I still have no gift card.
Security Alarm Now is stating they are putting me on a list to receive a check from the company but that has not been approved yet. Security Alarm Now is suppose to contact me when this is approved.
I will never ever recommend Security Alarm Now.

1/5/2016 Revdex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ 85014-4585 Re: Complaint [redacted] To Whom It May Concern, We have received the complaint regarding Ms. [redacted]’s Visa Gift Card Rebate. This is the same as complaint [redacted]. Ms. [redacted]’s rebate was processed and sent to her home from our Chandler office and delivered to her address on 12/08/2015. The tracking number for this check is [redacted].  This was delivered to [redacted] You are welcome to contact me directly with any additional questions you may have. Best regards, Todd Z[redacted]          Customer Service Manager Security Alarm Now [redacted]

In response to your letter dated May 2, 2014 regarding File number Complaint ID #[redacted], following are the explanations requested. 
We have reviewed Mr. [redacted]’s original call into our sales department.  In our initial sales discovery, Mr. [redacted] informed our agent that he...

had an existing system, but that the system was more than ten years old.  It is common practice to advise customers with systems this old to update to a new system, which is what we recommended for this customer.  At that time, Mr. [redacted] stated several times that his existing system was more than ten years old, and had been malfunctioning.  He stated the issues with the existing system had led him to call about having a new system in place.  From the beginning of the sales process, Mr. [redacted] was fully informed that he was getting a new system rather than having the existing system activated, and he was enthusiastic about this.  Mr. [redacted] even asked about having the old, existing equipment removed from the home.  His system has been installed for 262 days, and he has never once called in to report issues with the new, wireless system.
We will reach out to Mr. [redacted] to attempt an amicable solution, however we have fulfilled every request that the customer made at the time he called for our services.
You are welcome to contact me directly with any additional questions you may have, and I will send an update as soon as we have contacted the customer.
Best regards,
[redacted]
Director of Customer Retention
Security Alarm Now
[redacted]

Ms. [redacted], In response to your letter dated January 31, 2014 regarding File number Complaint ID #[redacted] following are the explanations requested. You are welcome to contact me directly with any additional questions you may have.Best regards,[redacted]Customer...

Service SupervisorSecurity Alarm Now[redacted]

To Whom It May Concern, In response to your letter dated 1/30/2015 regarding case ID number [redacted], the following are the resolutions requested. Security Alarm Now understands and recognizes [redacted]’s concerns and has refunded his $49 installation fee,...

totaling $51.94 including tax. This transaction will take an average of 7-10 business days to reflect within her account. You are welcome to contact me directly with any additional questions you may have.Best regards,[redacted]Director of Customer RetentionSecurity Alarm Now###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,
Thank you for bringing this to our attention.  I apologize that the Visa we mailed on 3/07 did not reach you, we have issued you another Visa in the amount of $100.00 to [redacted].  Please allow 3-5 business days for this to be delivered.  We are sorry for the delay, with the distribution of this gift card we consider this complaint resolved.
Please let us know if you have any additional questions.  Thank you for being a customer, and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not accept this proposal because it's not accurate.  I have tried to check to see if the alarm was working in the past by calling and having [redacted] check it a couple of times.  I didn't think I needed to check it every month after they claimed they received a signal.  However on December 6. 2014 when my first time opening the door without silencing the alarm first,  appears to be the first time I realized my alarm wasn't operating efficiently after no one called me to ask if everything was ok.  When I called them I asked why no one called me and was told by the rep that she didn't know but I needed to have a repair person come out.  It had nothing to do with the motion sensor until the repairman came and I found out that the motion sensor could only be detected if you walked from the front door  down the long hallway, into the living room and stand in front of it on the far wall by the rear balcony door.  This is unacceptable since my alarm previously with [redacted] had motion sensors at the front door and would alarm immediately as soon as someone entered the door.  I don't believe a person would try to climb up a second floor balcony in the rear to enter my home when they could enter through the street level front door.  I have paid these people too much money already to accept one free month and would rather have a refund of the total months that were paid.  Also now that they corrected the sensors the alarm printing now mentions what door or window location is open.  It never did that before. If they will not accept my proposal I would like to disconnect their alarm.  I won't do business with people who don't train their people to properly install something as important as a security device.  I have a paroled sex offender attached to my townhouse next door and we do not get along.
Regards,
[redacted]

I have been attempting to collect my three, $100 rebates from this company that were due to me in November. I have documentation for emails & calls and finally did a chat with the [redacted] for false advertising. I have been promised that my payment was being sent in the form of Visa Cards then it was an expedited check..blahblahblah...it is tragic! I was told that the company that was supplying the rebate cards was behind by $70,000. PLEASE DO NOT FALL FOR THIS FALSE ADVERTISING! NEVER attempt to reach a supervisor, as they are no longer with the company. Please ask me for the emails and the contacts if you do not believe me. I spoke with a Customer Service Rep. today, that told me three cards had been mailed on January 7th only to receive a call from another Customer Service Rep confirming an address at 1:46 pm that said they were expediting me a check...when I told her that I had been informed three cards were on their way, she said that was not on her record. We will see if I receive the "second" expedited check!!

[redacted],
In response to your letter dated 7/30/2014 regarding case ID number [redacted], the following are the resolutions requested.
Security Alarm Now has reached out to [redacted] with little luck attempting to resolve his concerns. [redacted] is refusing to speak...

with us making it so we are unable to address and resolve the concerns that were presented to us.
You are welcome to contact me directly with any additional questions you may have, and I will send an update as soon as we have contacted the customer.
Best regards,
[redacted]
Director of Customer Retention
Security Alarm Now
[redacted]

2 November 2015RevDex.com (Phoenix, AZ) 4428 N. 12th Street Phoenix, AZ
85014-4585Re: Complaint [redacted]To
Whom It May Concern, We
have received the complaint regarding Ms. [redacted] Visa Gift Card Rebate.  At
this time, we are...

experiencing a delay in processing our Visa Gift Card rebates.  In an effort to expedite this, we will be
bypassing our normal 3rd party distributor to send Ms. [redacted] card
to him.  Ms. [redacted] $200 Visa Rebate
will be shipped from our office in Chandler, Arizona on or before November 9th,
and she should receive it within 7-10 business days from that date.You
are welcome to contact me directly with any additional questions you may have.Best
regards,Katie
W[redacted]nCustomer
Service SupervisorSecurity
Alarm Now1.888.820.9255
ext. 1711

To whom it may concern,
Thank you for bringing this to our attention, we will be sending this customer a Visa gift card from our office within 24 hours in the amount of $100.00.We apologize for the delay, with distribution of this gift card we...

consider this complaint resolved.Thank you and have a great day!

border-left-color: rgb(204, 204, 204);">
7  January 2016
Revdex.com (Phoenix, AZ)
4428 N. 12th Street
Phoenix, AZ 85014-4585
Re: Complaint [redacted]
 
To Whom It May Concern,
We have received Ms. [redacted] complaint regarding the delay in her Visa Rebate Card. 
First, we would like to apologize to Ms. [redacted] for the delay in receiving her card.  Currently our company is experiencing a delay in processing the Visa Rebate Cards and we are working quickly to rectify the situation and ensure that all customers receive their cards in a timely fashion.
In an effort to expedite the process for Ms. [redacted], we have mailed a check directly to her home, in lieu of the Visa gift card.  The check was mailed from our office to her home at [redacted].  She should be receiving it within 2 business days. The tracking number for the check was emailed to her directly.
You are welcome to contact me directly with any additional questions you may have.
Best regards,
Todd Z[redacted]
Customer Service Manager
Security Alarm Now
[redacted]