Sears Holdings Corporation

October 14, 2016
"Calibri","sans-serif";"> 
 
Nita [redacted]
Revdex.com
330 North Wabash Ave, Ste. #[redacted]
Chicago, IL  60611
 
Re:  # [redacted] – [redacted] F. [redacted]
 
Dear Ms. [redacted]:
 
We have not fully completed our investigation of Mr. [redacted]‘s complaint regarding his dissatisfaction with the multiple reschedules for the installation of his microwave.
 
We apologize for the delay in responding to this complaint.  We forwarded this matter to [redacted] with our Installation Customer Service team to research. She researched and discovered that the microwave that Mr. [redacted] ordered is on back order until the end of October.  Mr. [redacted] requested to order a different model and Ms. [redacted] processed the exchange at no additional charge to Mr. [redacted].  Delivery of the microwave is expected on October 14, 2016.  Once the microwave has been received, our installation contractor will contact Mr. [redacted] to schedule an installation date.  We are committed to providing a fair and equitable resolution and ask that Mr. [redacted] allow additional time to complete the installation.  In the interim, should Mr. [redacted] have any questions, he may contact me directly at [redacted].
 
We apologize again and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
 
Sincerely,
 
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
[redacted]@searshc.com

Complaint: [redacted]
I am rejecting this response because: SEars is really good about side stepping the issue
1) there was nothing mentioned of the 50.00 gift card.
I will accept the offer once the mention of the 50.00 gift card is in there or they can bump up the offer from 425 to 475 this way we dont have to keep waiting on a gift card that will never come.... 
since the last time I was offered the gift card again it has never come yet again
Sincerely,
[redacted]

Your company is false advertising. The why lease it program you offer is a joke. I got denied and your representatives would not tell me why, nor what the criteria is to qualify for an approval. Y'all full of crap! I'm going back to rent a center.

[redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL  60611
 

align="left"> 
Re: [redacted]
Dear Ms. Virghes: We have completed the investigation of Mr[redacted] complaint regarding a Sears Auto Center Groupon.
[redacted] Manager of the Tucson Sears Auto Center provided the following response:
We received Mr[redacted] complaint on Monday, January 16, 2017 and I contacted him later that morning. During the conversation I invited Mr. [redacted] into the Auto Center to receive the services he states he did not receive as well as receiving a refund. Mr. [redacted] declined my offer to return to the auto center. In his complaint Mr. [redacted] notes that as a resolution he would like a refund of $23.75, we have processed a refund in the aforementioned amount and expect the back check to arrive at Mr[redacted] home in the next 7-10 days. Since we have noted our response and will be refunding Mr. [redacted] we ask that this complaint be closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Claims Specialist
Sears Holdings Corporation
[redacted]
y here...

[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]...

[redacted] [redacted]   Dear Ms[redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction at being informed that repairs needed for her mower would not be covered under her warranty due to our determination that the failure was due to the fact that the mower was operated with little or no oil.   It is important to note that a standard mower engine can easily last from three to four mowing seasons without excessive wear if the oil is changed every season, and routine maintenance actions are taken.  In diagnosing mowers that are brought in for repair, we utilize extensive yearly training that is provided to us by the manufacturer.  This training enables us to recognize and accurately diagnose internal engine damages.  The internal conditions of an engine leave tell-tale signs when proper operating procedures are not followed; we just report the facts as we find them since the evidence discovered is incontrovertible and can vary from what our customers might tell us.  For example, tracks from dirt ingestion occur from the failure to replace an air filter and this is evident regardless of whether a customer changes the filter before sending it in for maintenance.  In other words, we do not have to see a dirty filter in order to deduce that the mower was operated with one.   In the case of improper lubrication, metal transfers from the cylinder walls and pistons, and the overall condition of the crankshaft and piston bearings, can be an indicator that proper lubrication was not performed.  Additionally, oil splatter paddles on the crankshaft are examined to see if they show the black oily carbon deposits that would indicate that oils have been cooked because of excessive temperatures due to lack of lubrication.  When we see evidence of these conditions, we can conclude without a doubt that an engine has been operated under the conditions of little lubrication or improper maintenance and this is regardless of whether the mower had any remaining oil removed before it was brought in for service or if new oil was added after the fact.    Our records show that when we examined Ms. [redacted] mower, we found that the mower had clearly been run on little or no oil, and that this is what caused the engine to seize up. The warranty for the mower specifically notes that ''Repairs necessary because of accident or failure to operate or maintain the product according to all supplied instructions'' are not covered.  Additionally, the owner’s manual notes that the oil level should be checked frequently; particularly when operating the mower in temperatures above 80 degrees.  In addition to checking the oil, the condition of the oil should also be checked at the same time.  There are many factors that can lead to excess oil consumption or for the oil to “breakdown” and cease providing the necessary lubrication and one should never assume that the oil or the oil level is okay without verifying this.    It is also important to note that operation of the mower in temperatures above 80 degrees can result in increased oil consumption.  Additionally oil consumption can increase dependent upon the condition of the mower and outside factors such as the presence of a dry or dusty environment.  The reason the manual advises to check oil levels frequently is because proper lubrication is so important and there is always a chance that the mower may have been tipped causing some of the oil to run out in between uses.  We would also note that the basic oil shipped with the mower operates best in temperatures under 80 degrees; higher grade oil can be substituted if the customer chooses to make this decision and purchase a synthetic oil.  We are unsure as to whether Ms. [redacted] used the oil that came with her mower or not, but we just wanted to make sure that she knew the quality of the oil could affect the consumption and performance.   With that said, we provided Ms. [redacted] with an estimate to repair of $604.81 plus tax.  When she indicated that she would not pay for the repair, we sent the unrepaired mower back to the drop-off point and it is our understanding it is still there waiting to be picked up.  Ms. [redacted] current options are to pick up the mower unrepaired and pay for the diagnostic fee that was not covered under her manufactures warranty, accept our estimate and pay for the repairs, or abandon the mower by not picking it up, in which case it would eventually be destroyed and she would receive no remuneration. In the interim, since we have provided an explanation for why Ms. [redacted] repairs are not covered and why we are unable to provide her with a free repair or exchange we have closed our file.   We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to add this was a new filter in the
fridge that was purchased from the local Sears
store for around $50.00. I had no reason to think
it was faulty as I expected it to work at this
price. I have a very expensive water softner
treatment installed at my home also.So I had
no reason to think it was anything I could do.

September 27, 2016
Revdex.com
Attn: Nita [redacted]
330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted]
Revdex.com File No: [redacted] – Virginia [redacted]
Via: 1st Class US Postage
Via email:...

n[redacted]@chicago.Revdex.com.org
Dear Ms. [redacted],
This letter serves to confirm that Sears Home Improvement Products, Inc. (SHIP) has been in contact with Mrs. [redacted]. Mrs. [redacted]’s repair was completed on September 21st, 2016. The installers replaced the compressor, capacitor, and installed a new filter drier in the unit. The installers also extensively tested the unit to ensure that it is working properly. The final inspection has passed. As we have completed the repair per her original complaint, and have not heard otherwise from Mrs. [redacted], we are respectfully requesting for you to close your file.
Thank you for your time, effort, and patience during the investigation process. If you have any questions or concerns, please contact me directly at [redacted] or via email at amanda.[redacted]@searshomepro.com.
Sincerely,
Amanda [redacted]
SHIP/HI Regulatory Complaint Specialist
cc: Virginia [redacted]

January 18, 2016 [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611 [redacted]       [redacted] [redacted] We have completed our investigation [redacted] complaint regarding her dissatisfaction with Sears Home Services. First, we would like to apologize to Ms. [redacted] for failing her expectations in regard to the repair of her refrigerator. Additionally, we would like to assure Ms. [redacted] that we appreciate her valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network.   We do not take these matters lightly and we have forwarded Ms. [redacted]’s concerns to the District Service Manager for further review.  On January 14, 2016, the technician returned to Ms. [redacted]’s home and completed the repair to her refrigerator.   Additionally, Customer Service Advocate Stephannie [redacted] submitted a check request for $250.00, which Ms. [redacted] should receive in the next two weeks. Again, we sincerely regret any inconvenience Ms. [redacted] may have experienced due to the delay in repairing her refrigerator. With that said, since we have completed the repair to Ms. [redacted]’s refrigerator, albeit later than expected, and documented her concerns with the repair process, we ask to have this matter closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist

Sears repair service is JOKE! I am on my third time waiting on a technician to complete a repair on a washer. They assign an 8am-5pm appointment window day before they come. Day of, they give you a 2 hour window that is "subject to change" and it does ALL DAY leaving you waiting and wasting an entire day. Also, you have to click the link to even find the 2 hour window and follow the changes throughout the day. If you call to complain, you may get a supervisor who only apologizes and reminds you that you are still within the 8am-5pm appointment window. I wonder if Sears as an employer is ok with an employee needing to take multiple days off of work to wait for one of their service technicians. NO LONGER WILL I BUY APPLIANCES FOR SEARS, NOR ANY OTHER STORE THAT DOES NOT HAVE ITS OWN SERVICE TECHNICIANS!

Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago,...

IL  60611 
Re: # [redacted] Beverly [redacted]
 
Dear Ms. [redacted]:
 
We have completed our investigation of Ms. [redacted] complaint regarding her riding tractor.
 
On receipt of Ms. [redacted] complaint we were able to get a senior tech to her home on September 23, 2016. Per the service report our service technician did find some debris in the carburetor and this was cleaned. It is our understanding that the tractor is now in working condition. We value Ms. [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We regret that this incident occurred, but we can assure Ms. [redacted] that her concerns have been forwarded to management for review so future problems of this nature can be averted.  We respectfully ask that this matter be closed, since we have repaired Ms. [redacted] riding tractor and noted her candid feedback.
 
We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
 
Vanessa [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Vanessa[redacted]@searshc.com

December 15, 2016   [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her refrigerator.   First, we would like to apologize to Ms. [redacted] for failing her expectations in regard to her refrigerator repair. Additionally, we forwarded Ms. [redacted] complaint to the District Service Manager and Routing Manager for further review, as we do not take these matters lightly.  Territory Member Advocate Supervisor [redacted] with unit [redacted] contacted our Routing department to see if Ms. [redacted] repair could be moved up.  The soonest available appointment was December 12, 2016, which Ms. [redacted] accepted.   On the date of service, the technician replaced the compressor, drier assembly and valve; completing the repair.  While we are unable to replace Ms. [redacted] refrigerator, as a conciliatory gesture, we have purchased a one-year extension to Ms. [redacted] Master Protection Agreement (MPA); the coverage now expires on January 7, 2018.  In summary, since we have completed the repair to Ms. [redacted] refrigerator, albeit later than expected, and we have documented her concerns with the repair process, we ask that this matter be closed.   Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.    Sincerely, [redacted] Regulatory Complaints Specialist

Initial Business Response /* (1000, 6, 2015/08/26) */
August 26, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted]

Dear Ms. [redacted]
We have completed the investigation of Ms. [redacted] complaint...

regarding her dissatisfaction with the problems she encountered when scheduling service for her refrigerator.
It is unfortunate that we failed Ms. [redacted] expectations when she recently scheduled a refrigerator repair. We value Ms. [redacted] patronage, but can understand her frustration due to the series of events noted in her complaint with both the service and her store experience. We would like to apologize for the inconvenience and disappointment that Ms.[redacted] may have experienced. We want to assure Ms.[redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
Our records indicate that the refrigerator repair was completed on August 20, 2015. Since the refrigerator was repaired per the warranty, it does not currently qualify for an exchange. On August 25, 2015 we issued Ms.[redacted] a $250 check for food loss reimbursement. She should receive the reimbursement check within 10 business days. With that being said, since we have addressed the issues brought forth in Ms. [redacted] complaint, we have closed our file.
Again, we apologize to Ms.[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
XXX-XXX-XXXX direct
[redacted]@searshc.com

September 15, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted]
Revdex.com File No: [redacted]
Via: Revdex.com Website...


Dear Ms. [redacted] This letter serves to confirm that Sears Home Improvement Products, Inc. (SHIP) has been in contact with Ms. [redacted] On August 26th, 2016, we visited Ms. [redacted] home and found water damage to her kitchen sink base cabinet. Our technician obtained a quote for the repair, which is for $650.00 and includes the replacement of the doors and drawers for her sink base cabinet. Please note that Ms. [redacted] is not covered under any warranty for these cabinets. I quoted the above amount to Ms. [redacted] on September 14th, 2016. She requested to have money discounted from estimate due to her alleged inconvenience regarding the missed repair appointment. I explained that we are unable to offer any concession, and apologized for the delays she experienced. Sears has an extensive service history of waiving repair costs for Ms. [redacted], as we have never charged her for a repair since she purchased the cabinets in December 2005.
If she chooses, Ms. [redacted] may contact me at her earliest convenience with payment and we will order the materials and schedule the completion of the repair. At this time Ms. [redacted] is only responsible for paying the $100.00 inspection fee, which she agreed to at the point of contact on July 28th, 2016. This must be paid before we will schedule and accept payment for the actual repairs.
At this time, we have concluded our investigation and we are closing our file. Thank you for your time, effort, and patience during the investigation process. If you have any questions or concerns, please contact me directly at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted]

I bought a swing set and it was unsafe and neither the corporate head quarters nor my local [redacted] would take the swing set back and it was just barely passed the 30 day mark. So frustrating to have spent $400 on an item that is unusable. They wouldn't even post my review about the swing set being unsafe on their website. Seems really shady to me.

We ordered a washer and dryer, for a total cost of $3361; one of the most disappointing customer service experiences ever. The sales person was great; but everything after that - HORRIBLE!

We waited 3 weeks for delivery, my husband took the day off to accept delivery. The deliveryman showed up with a washer; that's it - no dryer, or pedestals. Customer Service said all we had ordered was a washer, and to work it out with the store. After my husband refused delivery, he received a text that said the delivery was complete and thanking us.

After multiple phone calls, Sears said we would have our complete delivery the next day. We received a phone call in the morning of a recording stating there was a delay with our shipment and to call. We called and the rep said we were all scheduled for our delivery, and to disregard the voicemail. My husband confirmed what would be delivered, and we were hopeful.

The same deliveryman showed up, this time with a dryer and pedastal - the delivery man was shaking his head when he walked up to our door; embarrassed. We refused delivery again and proceeded to call customer service, for a total of about 13 calls - and in the end, cancelled our order because the experience was horrible.

Sears offered to give us $100, and tried to sell us Sears home improvement services - WOW - that's all I can say.

We are now looking at other retailers.

March 15, 2016
 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL ...

60611 
[redacted]  [redacted]    
 
[redacted]
 
We have completed our investigation of [redacted] complaint regarding the fee we billed him for after visiting his home to assess his refrigerator.
We first want to note that while [redacted] filed his complaint with the Revdex.com the end of October, it was not forwarded to us until the beginning of March. However, while we did not receive his concerns via the Revdex.com we did receive the same complaint via the [redacted]. We explained to them that when a consumer calls for a repair, all our call center agents can do is schedule an appointment. These agents are not technicians and we do not provide estimates for repair over the phone. Instead, our agents read a script detailing that for a minimum fee, in this case $95.00, we will assess the appliance and provide a detailed diagnosis with the cost of any parts needed along with the labor costs to install them. If the estimate is accepted then that would be the only money due, and if it is not accepted, then the minimum fee would be due. We also make it clear that all charges are payable at the time of our visit.
When our technician went to [redacted] home on April 7, 2015, he spent almost an hour there. He found that the refrigerator needed a handle, motor, and switchboard. He gave a verbal estimate of what these parts would cost along with the labor to install them, and not only was our estimate declined, but the person present in the home did not even have the ability to pay the minimum, non-refundable diagnostic/trip fee of $95.00 plus tax since there was not a driver’s license to verify the information on the check. The reason that [redacted] was not left a receipt was because no payment was given so the technician did not have any way to print out the receipt showing the estimate that was declined. In those instances, we do bill our customers even though we are not set up to bill for our services, as it is the only way to try to recoup the monies that are owed. When [redacted] filed his complaint with the other agency, he had already paid this bill in November so his account is now cleared.
With that said, we used our resources to travel to [redacted] home and stay there an hour, and as such, feel he should be responsible for the minimum fee he agreed to pay when scheduling the repair. There is never an instance where the actual repair would be the same as the minimum fee because if a repair is needed, then there would be some type of cost involved for parts and labor. Because of this, we strongly doubt that our call center agent would have told [redacted] that the entire cost to repair his refrigerator, no matter what the problem was, would be only $95.00. We also would have liked to be able to provide proof of this by being able to listen to the call, but not only do we not record 100% of our calls, as this is only done for training purposes, but they are not retained for more than 45 days and substantially more days than that have elapsed since the conversation took place. At this time, since [redacted] has not presented any verifiable proof that he was given incorrect information, and his recollection of what he was told does not seem to correlate to information that is provided by our call schedulers, we do not find that he was given inaccurate information that would justify a refund; therefore we have closed our file.
Again, we apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Team Manager, Regulatory Complaints
[redacted]

August 1, 2016   Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   Re: #[redacted] - Irina [redacted]   Dear Ms. [redacted],   We have completed the investigation of Mrs. [redacted]’s complaint regarding her request to receive a warranty credit for tires purchased from Sears.   As clarification, there are many factors such as terrain, weather, vehicle type and maintenance, type of driving (stop and go vs. highway), acceleration and braking habits which can affect the life of any tire; therefore, making tires last longer for one customer than they might for another.  While all of these factors affect the longevity of a tire, a lack of proper vehicle maintenance may be the most common cause of irregular and premature tire wear.  It is for this reason that we may ask a customer whether they may have purchased tire rotations, alignment and repairs elsewhere when our technicians have noted uneven or excessive wear, but we are unable to find such maintenance records within our own systems.    We have attached a copy of the vehicle report performed on Mrs. [redacted]’s visit as a reference to the condition of her tires.   The measurements for Mrs. [redacted]’s tires showed uneven wear, which is indicative of a poor or incorrect alignment.  While Mrs. [redacted] is correct in stating that tire rotations are necessary maintenance for tires, tire rotations will not correct mechanical deficiencies, such as misalignment or worn suspension components.  It is also important to mention that tire rotations cannot correct irregular wear patterns, excessive wear, or any other damage that may have occurred as a result of mechanical problems or road conditions.  With that having been said, a measurement of 2/32 across the tread is required by manufacturer’s warranties regarding tire wear.  Uneven wear, such as that shown in the attached tire wear audit, voids the manufacturer mileage warranty because it is not caused by a manufacturing or workmanship issue.   In reference to Mrs. [redacted]’s suggestion that our representative attempted to sell her tires she did not need, we have confirmed that 4 tires were suggested due to our sale, the age of her existing tires, and the fact that decreased tread depth has a substantial effect on stopping distance and traction in wet driving conditions.  We apologize that Mrs. [redacted] was dissatisfied with this suggestion; however, for the aforementioned reasons we feel it was reasonable and had Mrs. [redacted]’s best interest in mind.      At this time, we can only reiterate that we regret any inconvenience Mrs. [redacted] may have experienced and assure her that her comments have been documented.  We appreciate the opportunity to address this matter and have closed our file, since we have provided services appropriate to the terms of the Limited Tire Warranties provided with the tires and services Mrs. [redacted] purchased.   Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Nicki [redacted] Regulatory Complaint Specialist [redacted] 1-800-[redacted] Ext. [redacted]

November 16, 2016
Nita [redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted] [redacted] [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted] complaint...

regarding the problem she encountered when she attempted to return her purchase after the 30-day return period.
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policy. Ms. [redacted] mentioned that she purchased the onesies online. We would like to note that a link to view the return policy online is listed below the description of the items we sell. We would also like to note that the return policy is posted in our stores as well. With that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the following exceptions...” It is the consumer’s responsibility to acquaint themselves with a retailer’s return policy. Since Ms. [redacted] purchased the onesies on May 2, 2016, and then attempted to return them on September 2, 2016, she was clearly over the 30-day “hassle-free” return period.
Ms. [redacted] stated that she mailed a complaint letter along with the onesies via USPS Priority to our corporate office in Hoffman, Illinois. We contacted Ms. [redacted] and requested the tracking number so that we could return her package. Ms. [redacted] was unable to provide the tracking number. We advised her that we needed proof that we received it, and without the tracking number we would not be able to locate her package or return it.
We would like to note that nationwide our stores have been applying the return policy without exceptions for any consumers since it was unfortunately abused for so long we needed a radical course correction. Also, most retail stores set parameters on the time frame that merchandise can be returned and Sears is no different. It would not be fair to make an exception for Ms. [redacted], when no one else has received one. The policy is for any refund or exchange…it must be requested within 30 days. After that there are no options available. Accordingly, as we were just adhering to our posted return policy, we are unable to honor Ms. [redacted] request.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com

Complaint: [redacted]
I am rejecting this response because: I received a call from Sears Install on 11/20 at 12:12 pm EST. They said someone would be in the area to remove the dishwasher and I had five (5) minutes to call them back. I saved the message. I was at work at that time and allowing someone five minutes is ridiculous.
 
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
sears controls what thay put on the site not the "marketplace venders" and also there Disclaimer does not protect them from False Advertising