Sears Holdings Corporation

Complaint: [redacted]
I am rejecting this response because:       
           I am very fluent in the English language and I can perfectly understand it.  I was a federal employee for 30 years where all business is conducted in English.  It is completely false that the advertisement advised that the free delivery offer did not apply to Puerto Rico. In addition, it makes no sense at all since distances in a 35 x 100 mi island are always shorter than distances in the continental USA. The only reason why I purchased the washer and dryer was because of this free delivery offer. Sears charges about $70.00 for a delivery in PR. I want this money to be reimbursed to me because the advertisement never explained that PR was an exception to the offer. Sears must know that most people in PR are subscribed to cable tv, so they must be aware that there is no reason for us  to believe that the offers are not available in PR because this would be a discriminatory practice.  They must CLEARLY specify this exception which they did not do in this case. Again, I am requesting that the delivery payment be reimbursed to me and, more importantly, that they stop misleading advertisements.
Sincerely,
[redacted]

[redacted] Revdex.com
font-family: Arial, sans-serif;">330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: # [redacted] [redacted] [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding the service on her refrigerator.   On receipt of Ms. [redacted] complaint, we found that she had been authorized for a replacement of the refrigerator under the terms of her Master Protection Agreement (MPA). Ms. [redacted] confirmed the new refrigerator was delivered on July 25, 2016 to her new address of [redacted]. We are currently setting up the pickup of her old refrigerator from her address [redacted] Since we have replaced Ms. [redacted] refrigerator and only need to complete the removal of her old refrigerator and as our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted.  If Mr. [redacted] issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved.  We respectfully ask that this matter remain closed at this time.   We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611  

align="left">  Re: Glen [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. S[redacted]’s complaint regarding Sears Home Services and repairs to his refrigerator. I have emailed Mr. [redacted] and have offered to replace his refrigerator per the terms of the units sealed system warranty. A comparable refrigerator has been identified and was noted in my email to Mr. S[redacted]. Once I hear back from Mr. S[redacted], I will process the in warranty exchange so that we can get a refrigerator to him as soon as possible. Since we have noted our intent to replace Mr. S[redacted]’s refrigerator per the sealed system warranty, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

September 19, 2016
 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL ...

60611 
Re:  [redacted]
 
Dear Ms. [redacted]
 
We are still in the process of investigating Ms. [redacted] complaint regarding the failure of her hot water heater and her request to receive reimbursement.
 
We would note that the warranty does require that the water heater be assessed to determine what has failed and why, and then we figure out what is or is not covered under the warranty. In Ms. [redacted] case, the water heater had already been disconnected and replaced before we ever saw it. Our technician did find a leak but it was a leak from the gas valve, not a leak from the tank. The gas valve could have been replaced and the water heater would still be functional as there was no crack in the tank at all when we inspected it. This means that the water heater never qualified for a replacement and thus Ms. [redacted] would not be owed any reimbursement for her choice to just replace the water heater before any determination on the warranty status was made. If she would like to reinstall the water heater, we would be happy to provide any warranty service that would be covered, such as parts, but in most cases she would be responsible for the labor. In the interim, since we have explained why Ms. [redacted] does not qualify for reimbursement of the unauthorized replacement water heater she purchased, we have closed our file.
 
We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
Email: [redacted]

[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   [redacted]
class="InsideAddress">  [redacted]   We have completed our investigation of [redacted] complaint regarding the replacement of her vacuum cleaner.   On receipt of [redacted] complaint we reached out to our Carry-in escalation department. They confirmed that the replacement was completed and it is our understanding that [redacted] has the replacement vacuum cleaner. We were unable to confirm that [redacted] received her new vacuum cleaner as she returned none of the messages left for her. If [redacted] is still in need of assistance she can contact the escalation department in Carry-in directly at [redacted]. As we understand the replacement has been completed and [redacted] has the replacement vacuum cleaner we have closed our case.     We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

June 7, 2016
Roman"> 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  [redacted]
 
Dear Ms. [redacted]
 
We have completed the investigation of Ms. [redacted] complaint regarding her allegation that the installation of dishwasher caused damage to her cabinets.
Due to the nature of Ms. [redacted] concerns, a claim with [redacted] our third-party claims adjuster, was opened. If Ms. [redacted] has any questions regarding her claim, she can contact [redacted], her claims examiner, at [redacted] and reference claim number [redacted]  As clarification, once the claimant has been assigned a claim number through [redacted] they provide an official response representing Sears.  [redacted] has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim.  The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon [redacted]’s actions; their decision on any claim is final.  In the interim, since Ms. [redacted] issue is being handled through a standardized claim process with [redacted] and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
 
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]

July 29, 2016
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint...

regarding the problem she encountered when she attempted to return the generator after the 30-day return period.
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policy. Our return policy is available on online at Sears.com, may be posted on signs at registers, or a consumer can ask an associate for details. With that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the following exceptions. Refunds and exchanges will not be given without a receipt… • Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.” Ms. [redacted] stated that she attempted to return the generator twice, but she did not have her receipt. We would also like to note that the generator is categorized under gas powered lawn equipment and would not have been eligible for a return.
We reached out to [redacted] Store Manager for Store [redacted] and also reviewed the notes on order related to the generator. Mr. [redacted] stated Ms. [redacted] was away on camping trip and came in one time after the return period. This was a special order that she purchased online and he had offered to have the generator sent out for warranty service; Ms. [redacted] declined and requested a refund. On July 19, 2016 Ms. [redacted] contacted our online customer service and requested to return the generator and her requested was denied as well.
As clarification, after the Sears 30-day exchange period has expired, the generator is covered by the manufacturer’s warranty for parts and labor to service the generator. Since Ms. [redacted] stated that the generator was not working, then she can dropped off the generator at our store so we can send it off for a warranty repair or she can contact the manufacturer, [redacted], for assistance. With that being said, since we have addressed the issue brought forth in Ms. [redacted] complaint, we have closed our file.
Again, we apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

December 10, 2015Nita [redacted]Revdex.com 330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611Re: 10966610 – Holly *. [redacted]Dear Ms. [redacted],We have completed the investigation of Ms. [redacted]’s
complaint regarding her online order for...

store pick up.Michael [redacted], Store General Manager for Unit 2180,
provided the following response: It is unfortunate if we failed Ms. [redacted]’s expectations as
we value her patronage. We can understand how the series of events detailed in her
complaint has caused her to lose faith in Sears. We can assure that Ms. [redacted]’s
concerns have been forwarded to management for review so that future problems
of this nature can be averted. On November 29, 2015, we spoke with Ms. [redacted] regarding
her complaint with Sears Online and her store reservation order. Ms. [redacted] was
dissatisfied with the timeframe it took to receive her order. However, we
confirmed that she received her product as of the last week of November. Should
Ms. [redacted] have any questions, she may contact us directly at [redacted]. Additionally,
we hope that in the future Ms. [redacted] will allow us another opportunity to
provide her with a better example of customer service. In the interim, since we
have noted Ms. [redacted]’s concerns, we respectfully ask to have this matter closed. We appreciate the opportunity to address this
matter.  Please feel free to contact me
if you have any further questions or concerns. Sincerely,  Eligia [redacted]Regulatory Complaint SpecialistSears Holdings Corporation

I purchased a refrigerator, a stove and dishwasher in September 2014. Immediately after I had to have the stove serviced due to a temperature issue. Ever since I've had issues with the door and the glass....it appears like it's over 20 years old. There's something wrong with the temperature I think. Both the dishwasher and fridge have recalls which I just became aware of today. A part in my dishwasher became dislodged and it burned while the dishwasher was running. The refrigerator has rust on it! Unbelievable that all three products have issues and Sears is giving me the run around. This is unacceptable and I will be making this very public on social media. I don't want others falling victim to the same service and products I have.

I ordered a washer and dryer on 8/9. The delivery was scheduled for 8/12. On 8/11 I called to make sure the units were still being delivered as I had not received a call confirming a delivery window. I was assured the product would still be delivered on time. On 8/12 (the day of delivery) I received a call to confirm the billing address. I confirmed my billing address and asked the representative again if my units would be delivered on time still. She assured me they would still be delivered that day. No more than 15 minutes later I got a text saying the delivery had been delayed until 8/19. I called assuming it must be a mistake in the system. It was not. They waited until the day of the delivery (a day my husband took off of work to be home for the delivery) to cancel the delivery. This is absolutely unacceptable and no one in customer service could come close to making this okay. We lost money today because my husband did not work. We were offered some compensation but not enough to compensate for a missed day of work. I cancelled the order and did not even receive a confirmation e-mail. I am furious with Sears and disgusted with how I was treated.

December 14, 2015Nita [redacted]Revdex.com330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611Re:  #10887203 – John
[redacted]Dear Ms. [redacted]:We have completed the investigation of Mr. [redacted]’s
complaint regarding the charges he...

was assessed for what turned out to be a
declined estimate once he was adequately informed what the costs would be to
repair his microwave. Mr. [redacted] is correct in that once we found that the
part ordered was wrong, if he decided he did not want to proceed with the newly
diagnosed repairs, then he should have been due a refund for all charges above
the $89.00 agreed upon fee. Unfortunately, when the second technician closed
out the service order, he correctly set it up so that the part would be
refunded for $19.30, but did not set it up so that the labor charge showed as a
declined estimate so that it would have generated a refund for the labor
charges above that. At this point due to the delay, we would be willing to
refund Mr. [redacted] in full, minus the $19.30 already provided. Since he paid us
$287.08, that would make a refund of $267.78 back to his Visa card ending in
9606. In order to process this though, we will need him to email me at Dana.[redacted]@searshc.com or call
me at [redacted] with the other 12 digits of his 16 digit account number as
they are no longer viewable in our system due to the length of time that has
elapsed since the charge was made; we would note that we do not need the
security code on the back or the expiration date as these are not needed to
credit his account. Upon receipt of the full card number, we would be happy to
issue the refund of $267.78. In the interim, since we are willing to refund Mr.
[redacted] actually more than he requested as we are not going to retain our
normally non-refundable trip/diagnostic fee and are only awaiting his response,
we have closed our file.We apologize to Mr. [redacted] and appreciate the
opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.Sincerely,Dana [redacted]Team Manager, Regulatory ComplaintsDirect Line: [redacted]Email: Dana.[redacted]@searshc.com

Complaint: [redacted]
I am rejecting this response because:
Per servicing agreement Sears charged me for
1. Air Duct cleaning , which was not completed
2. Air duct sealing , which was not done
Sears billed me for services which are not done and over top of it there staff Threatened, damaged my property and lied . They should refund the charged
completed amount
Sincerely,
[redacted]

Very Bad experience. Customer service people dont handle problems. Neither the case manger. Bought firm mattress, comes out to be soft . Wanted to return, But customer service couldnt understand that one cannot repack(rolled) mattress like factory does. Everytime they say, it needs to be packed into box and nothing they could do

February 15, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted] [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her online order that was cancelled by the store and request for a refund.   It is unfortunate that we failed Ms. [redacted] expectations when she recently placed her order online for store pick up. We value Ms. [redacted] patronage and can understand how the series of events detailed in her complaint has caused her to lose faith in Sears. We regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted.  We truly regret any inconvenience she may have experienced. After researching the notes in her online order we found that a refund was re-issued on January 30, 2016. The replacement refund gift card was generated to be mailed to Ms[redacted] by February 18, 2016. For Ms. [redacted] records the return receipt number is [redacted] Additionally, we hope that in the future Ms[redacted] will allow us another opportunity to provide her with a better example of customer service that we have built our reputation upon. In the interim, we have noted Ms. [redacted]s concerns and respectfully ask to have this matter closed, pending her receipt of the gift card.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611  

align="left">  Re: Shari Elana [redacted] #11840771 Dear Ms. [redacted]: We have not completed the investigation of Ms. [redacted] complaint regarding Sears Auto Center. Elvis [redacted], Assistant Manager of the North Cicero Sears Auto Center provided the following response: We are unable to assist Ms. [redacted] without the opportunity to speak with her. That said I ask that Ms. [redacted] contact me at the Auto Center at 773-202-2400. Once I have been given the opportunity to speak with Ms. [redacted], we will provide a detailed response. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

Initial Business Response /* (1000, 11, 2015/10/07) */
Contact Name and Title: [redacted]
October 7, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL XXXXX
Re: [redacted]
Dear Ms.[redacted]
We have completed the...

investigation of Ms. [redacted] complaint regarding her refrigerator.
First, we would like to apologize to Ms. [redacted] failing her expectations in regard to the repair of her refrigerator. After reviewing the service history for Ms. [redacted] refrigerator, our office authorized a replacement under her Master Protection Agreement (MPA). Based upon the features of Ms. [redacted] current refrigerator, it was determined that $2,374.99 would provide her with a comparable replacement under her MPA. An email was sent to Ms. [redacted] on October 7, 2015, explaining the replacement process. As stated in the email, Ms. [redacted] is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist her. Ms. [redacted] will need to provide the telephone number on record, (XXX) XXX-XXXX, to verify the replacement authorization. The new refrigerator will be delivered at no charge and the old unit removed. The remaining MPA coverage will transfer to the new refrigerator and run concurrently with the manufacturer's warranty; then continue to provide extended coverage until it's expiration on February 27, 2017.
If Ms. [redacted] remains dissatisfied with the services provided under her MPA, she is welcome to call our Protection Agreement office at (XXX) XXX-XXXX to cancel her MPA agreements, but the refunds will be provided on a pro-rated basis. A full refund is only an option during the initial 60 days of purchase or only while the covered product is under the manufacturer's warranty. Furthermore, a refund of the MPA for the refrigerator cannot be provided if Ms. [redacted] accepts the replacement. In lieu of the replacement, Ms. [redacted] could receive a full refund of the MPA - $123.70. Additionally, our records show. Lastly, we have documented Ms. [redacted] concerns with the repair process; however, any coaching or disciplinary action will not be made public. With that said, since we are providing Ms. [redacted]l with an equitable resolution, we ask that this matter be closed.
Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.
Sincerely,
[redacted]
Regulatory Complaints Specialist

August 9, 2016   Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   Re:  #[redacted] – Visnja [redacted]   Dear Ms[redacted]   We have completed the investigation of Ms. [redacted] complaint regarding the service she received on her dryer.   We feel there are two parts to Ms. [redacted] issue regarding the charges she was assessed for service. The first part is that she may not have been given an estimate in advance before she was charged any fees above our non-refundable diagnostic/trip fee of $79.00 plus tax. Our records indicate that this portion of her complaint was resolved and that our customer support group already refunded her $55.00 even though this amount took her below the $79.00 minimum and the coupon she used for service is not applicable to our minimum fee.   The second part of the issue is that Ms. [redacted] feels nothing was done to fix her dryer. The fact is that our technician found the door switch was not replaceable because it was not available in his database. It is possible that Ms. [redacted] might find the switch through an alternate provider that still has one on hand since it is not being manufactured anymore. In the absence of being able to replace the part, the technician cleaned it as best as he was able and it seemed to work at the time. While the minimum fee is not refundable, the diagnosis we performed does have a 90 day guarantee so if Ms. [redacted] feels the diagnosis was incorrect, we could schedule to have another technician come out and assess her dryer. If she would like to do this, she is welcome to contact me via email or phone and I could make arrangements for her local service unit to contact her to set an appointment. In the interim, since we have refunded all monies above our non-refundable, minimum trip/diagnostic fee and we are willing to reassess Ms. [redacted] dryer if she feels our diagnosis was incorrect, we have closed our file.   We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, Dana [redacted] Team Manager, Regulatory Complaints Direct Line: [redacted] Email: Dana.[redacted]@searshc.com

November 3, 2015[redacted]Revdex.com330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611Re:  #[redacted] – [redacted]
[redacted]Dear Ms. [redacted]:We have completed the investigation of Ms. [redacted]’s complaint
regarding the...

cancellation of the orders she placed for a Step 2 Naturally
Playful Front Porch, White Concord 5 Drawer Dresser w/Tufflink, and two [redacted]
4-in-1 Cribs. As clarification, some time ago our online website began
hosting other retailers through our Sears Marketplace program.  The goal of our marketplace is to provide
items that might not be available through our own online channels, so that we
become a “one-stop” online shopping destination.  Much like a well-known online bookseller, we
offer our own merchandise and then we also have choices available from
third-party vendors.  For any consumer
that would like to restrict their purchases to Sears items or services
specifically, there is a tab that may be used to display only Sears items and narrow
the selections that initially pop up.  Each vendor is responsible for the merchandise displayed and
for providing customer support for their merchandise and orders.  However, the disclaimer on our website
covering any errors due to pricing or description errors also encompasses any
merchandise shown from our vendors.  In
the case of the items Ms. [redacted] ordered, each item was displayed at $11.95
although the actual prices for the items range from approximately $300.00 to
$700.00.  With that having been said, we
have confirmed that Ms. [redacted] has been refunded in full for all 5 orders she placed.  In fact, our records show that she was over
credited the amount of $6.49 on her credit card ending in 5932.  Regardless, the merchant clearly did not have
any intent to sell these items at such a substantially reduced price. This was
an error on the merchant’s part and with our assistance the merchant acted
quickly to correcting the pricing entered into our system and cancel any orders
that were placed for the incorrect price.As we noted, we have a very comprehensive disclaimer on our
website that sets forth the terms and conditions of ordering from our
site.  With an online business it is
possible for mistakes to occur, which is why most online merchants have terms
and conditions that are similar to ours. 
An incorrect sign posted in a store might only cause one sale to be made
before the mistake can be corrected, with the store taking a loss on just one
item if the price is substantially below their cost.  When an incorrect price is posted on a
website, there is the potential for thousands of orders to be placed before the
mistake can be corrected.   Most online
retailers post similar terms of use, and we stand by our disclaimer.  In case Ms. [redacted] may not have become
familiar with our disclaimer during the ordering process, even though any
access of our site is considered an acceptance of our terms of use, we have
included below the portion that was pertinent to this situation:“…DisclaimerYOU EXPRESSLY AGREE THAT YOUR USE OF THE
SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS,
AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT
YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL,
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE
AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED
TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT,
SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR
DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND
IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN
ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT
ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT
RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES
RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS
SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT,
SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR
DESCRIBED ON THE SEARS SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES
THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE
OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION,
WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL
CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.Placing an Order…Pricing errors may occur on the Sears site from time to
time, on items sold by Sears, or items sold by third party merchants on Sears
Marketplace. Sears attempts to correct all pricing errors as soon as they are
discovered, or as soon as Sears receives notice of an error. Sears reserves the
right to cancel any orders containing pricing errors, with no further
obligations to you, even after your receipt of an order confirmation or
shipping notice from Sears. Any payments you make to Sears for orders that are
cancelled due to pricing errors will be refunded.”
In closure, the price shown was not accurate, and it was for
this reason her order was cancelled.  We
are unable to honor her request to receive the merchandise for the incorrect
price.  As this decision is in accordance
with our posted terms and conditions, we have closed our file regarding this
matter.We apologize to Ms. [redacted] and appreciate the
opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.Sincerely,[redacted]Regulatory Complaint Specialist800-762-3049 Ext. 87741

November 30, 2016     Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted] – Shauna [redacted]   Dear Ms. [redacted],   We have completed the investigation of Ms. [redacted] complaint regarding her recent online order experience and her request to receive a full refund.   It is unfortunate that we failed Ms. [redacted] expectations as we value her patronage. After reviewing the notes in her order, we can understand her frustration with the series of events noted in her complaint. We regret that this incident occurred with delivery and customer service, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. We can only reiterate that we do not approve of the manner in which she was treated and that we truly regret any inconvenience she may have experienced. Fortunately, our records with PayPal show that a full refund of $1060.48 was credited back to the account on November 19, 2016. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, since we have confirmed that a refund has been provided, we respectfully ask to have this matter closed.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Complaint: [redacted]
I am rejecting this response because: 
I reject this offer because (as my daughter spoke to a gentleman at Sears Driving School when this first arose and admitted to him that she did all of the registration) This gentleman directed us to [redacted]. When I first spoke to [redacted] I explained that I was no longer using that E-mail,  just this week I had [redacted] customer service re-establish this E-mail so that I may see the E-mails Sears DS is referring to.  I want to Re-iterate that I had no knowledge or consent for her to do what she did, had I known I never would allow her to miss even 1 driving school session and worse continue to miss them at $80.00 a session! Why would I do that??, she is a minor and 15 yrs old at the time, I am asking because she is a minor to void  the policies that were only meant for an adult to understand,and Why didn't Sears driving school ever contact me?? not even one time! I had no knowledge of anything until I tried to call and schedule her drives. I spoke to someone over the phone and paid my money same as I did with my son at the 911 Driving school, I had NO knowledge of all the rules as I was not the one to register her, my daughter did this on her own doing without my knowledge and without knowing the consequences herself being she was only 15 yrs old. Respectfully, [redacted]
Sincerely,
[redacted]