Hello, Per our previous correspondence, tracking information is provided at the time of shipment.Based on our records, this item has already been shipped and [redacted] Tracking Information has been emailed to the address on file.Kind regards,ServedFresh™
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Served Fresh letting on as how they tried to resolve the situation is false, because all they finally got around to was more falsifications. I have called and left multiple voice messages, left multiple e mails with no response. I even left messages about my problem on there social media account. And all they did was block me from leaving messages instead of giving me my money back that they took on 6/**/2017 it went from 7-21 days to never receiving what I ordered. 8/**/2017 I received an email saying No problem your order has been cancelled. please allow 3-5 business days for your refund to be reflected in your account. As of 4:25 pm 8/**/2017 I still received nothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,In spite of the customers insults and sentiments regarding our brand, we took the initiative to create and send a BRAND NEW custom item to the customer free of charge.Due to the sheer volume of orders being fulfilled daily during peak holiday season, [redacted] Tracking Information may not update quickly.Customer should check the status within 24 hours.We understand the customers frustration with the extended delay.However that was beyond our control as this item was previously shipped.In any event, hopefully this solution will satisfy the customer who has been more argumentative as opposed to solution orientated.Happy Holidays,ServedFresh™
We are unclear why customer filed a Revdex.com claim for a refund or exchange.Firstly, our Terms & Conditions clearly state we do not issue refunds. They can be viewed here: [redacted]Secondly, all exchanges are completed as inventory is available or a store...
credit is issued for the amount of customer purchase.This information was clearly articulated to customer numerous times by email.Additionally, this policy is readily available on our website before purchase.If customers is awaiting an exchange, customer must contact [redacted] or [redacted]. ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We are completely bewildered by this customer's unnecessary claim.Per our screenshot attachments, we have ALREADY communicated to this customer what transpired with the aforementioned order,notified the customer by email what transpired, canceled the customer's order, emailed her the...
cancellation ANDd refunded her in full for this transaction.We find this claim to be a complete waste of the Revdex.com's method and resources to resolve issues as we previously tackled this issue.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their product. They also stated that my refund was taking longer than expected because refunds are not a normal operation function of their website. I was just issued a merchandise credit and this is unacceptable. I am not satisfied with a merchandise credit of $55.30 when I was told that within 48 hours, my money spent, $55.30, would be refunded. Thank you for your assistance with this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Once again, based on our records items reflect as shipped and delivered.Attached is the original transaction invoice and [redacted] proof of delivery.If customer has not received this item they must contact [redacted] to file an insurance claim.Kind regards,ServedFresh™
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policy. For reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not...
issue refunds as all items are created custom after purchase.This information is also available on our website. Customer's exchange request was fulfilled as item recently became available once again.[redacted] Tracking information below:[redacted] was also emailed to customer which will update within 24 hours. Kind regards,ServedFresh™
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Based on our records this item was shipped however; we see no updates in the [redacted] system. We have not issues reshipping this item free or charge to the customer. As soon as we have the details of the reshipment I will provide that information to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response speaks for itself. It takes up to 7-14 days to ship an order, it's going on 4 weeks and still no shirt. They claim 1% get the custom product then try to use Revdex.com to make some kind of fraud. I have yet to receive my order so no fraud is being done. They respond to emails 24- 48 hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" . I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicate. The only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for 4 weeks with no communication is trying to cause fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have not received my item. Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have. This is horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Per our previous correspondence, tracking information is provided at the time of shipment.Based on our records, this item has already been shipped and [redacted] Tracking Information has been emailed to the address on file.Kind regards,ServedFresh™
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Served Fresh letting on as how they tried to resolve the situation is false, because all they finally got around to was more falsifications. I have called and left multiple voice messages, left multiple e mails with no response. I even left messages about my problem on there social media account. And all they did was block me from leaving messages instead of giving me my money back that they took on 6/**/2017 it went from 7-21 days to never receiving what I ordered. 8/**/2017 I received an email saying No problem your order has been cancelled. please allow 3-5 business days for your refund to be reflected in your account. As of 4:25 pm 8/**/2017 I still received nothing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,In spite of the customers insults and sentiments regarding our brand, we took the initiative to create and send a BRAND NEW custom item to the customer free of charge.Due to the sheer volume of orders being fulfilled daily during peak holiday season, [redacted] Tracking Information may not update quickly.Customer should check the status within 24 hours.We understand the customers frustration with the extended delay.However that was beyond our control as this item was previously shipped.In any event, hopefully this solution will satisfy the customer who has been more argumentative as opposed to solution orientated.Happy Holidays,ServedFresh™
We are unclear why customer filed a Revdex.com claim for a refund or exchange.Firstly, our Terms & Conditions clearly state we do not issue refunds. They can be viewed here: [redacted]Secondly, all exchanges are completed as inventory is available or a store...
credit is issued for the amount of customer purchase.This information was clearly articulated to customer numerous times by email.Additionally, this policy is readily available on our website before purchase.If customers is awaiting an exchange, customer must contact [redacted] or [redacted]. ServedFresh™
Hello,We are thoroughly investigated this claim and will provide a full refund if this item has not been shipped.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,We are completely bewildered by this customer's unnecessary claim.Per our screenshot attachments, we have ALREADY communicated to this customer what transpired with the aforementioned order,notified the customer by email what transpired, canceled the customer's order, emailed her the...
cancellation ANDd refunded her in full for this transaction.We find this claim to be a complete waste of the Revdex.com's method and resources to resolve issues as we previously tackled this issue.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Based upon email correspondence with ServedFresh dated June *, 2016, I was informed that while they do not offer refunds, they were providing me the courtesy of refunding my money due to my dissatisfaction with their product. They also stated that my refund was taking longer than expected because refunds are not a normal operation function of their website. I was just issued a merchandise credit and this is unacceptable. I am not satisfied with a merchandise credit of $55.30 when I was told that within 48 hours, my money spent, $55.30, would be refunded. Thank you for your assistance with this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Based on our records this item has been shipped and delivered.For reference we have attached the delivery confirmation.Kind regards,ServedFresh™
Hello,Once again, based on our records items reflect as shipped and delivered.Attached is the original transaction invoice and [redacted] proof of delivery.If customer has not received this item they must contact [redacted] to file an insurance claim.Kind regards,ServedFresh™
Hello,Customer was advised exchanges can only be fulfilled as requested inventory is available.This information is also included in our Terms & Conditions policy. For reference, we have attached a screenshot of this information on our website.Customer was also advised refunds we do not...
issue refunds as all items are created custom after purchase.This information is also available on our website. Customer's exchange request was fulfilled as item recently became available once again.[redacted] Tracking information below:[redacted] was also emailed to customer which will update within 24 hours. Kind regards,ServedFresh™
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No! Unacceptable I received an email last week stating I would get a shipping confirmation this week Monday or Tuesday!!!! It's been over a month!!!! I have been patient I waited the timeframe no where on your sight do it say this item is on back order!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Based on our records this item was shipped however; we see no updates in the [redacted] system. We have not issues reshipping this item free or charge to the customer. As soon as we have the details of the reshipment I will provide that information to you.
Hello,Customer's order was cancelled and refunded 4 weeks ago.Attached is a screenshot confirming order cancellation.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response speaks for itself. It takes up to 7-14 days to ship an order, it's going on 4 weeks and still no shirt. They claim 1% get the custom product then try to use Revdex.com to make some kind of fraud. I have yet to receive my order so no fraud is being done. They respond to emails 24- 48 hours..yet it's taken a week for a response and the only thing that was said to me is "customer service responds to emails as they are received" . I've dealt with with small shops and understand the policies so when I ordered from served fresh I made sure to read the policy so once you have failed to follow your guidelines it is my responsibility to get my product or money back if you fail to communicate. The only one here not following their guideline is served fresh and the sad part is trying to make it seem like the customer who has not received their product that's going on for 4 weeks with no communication is trying to cause fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have not received my item. Yes, the money is in the process of being refunded but it is highly unprofessional and terrible customer service for this company to lie about the status of my item!!! I placed the order before some people and they received the same item before I have. This is horrible!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]