Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you!
Sincerely,
[redacted]
Hello,We are unclear why we are still receiving complaints/correspondence from this customer.Attached screenshots clearly illustrate refund was already processed due to Medium Fraud Risk Level statusof customer transaction.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello:I have not received my refund is this very annoying and stressful. This is unfair that they have taken almost 4 months to not give me my item and then not give me my refund. The image they showed does not solve the solution of me not receiving my refund. They should electronically give me my refund since I have not given me it yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Due to ongoing High Risk of Fraud status, customer's outstanding item was cancelled and refunded.Refund confirmation for missing item attached.Also attached is delivery confirmation of first item.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We NEVER had a conversation about mid level fraud and it's interesting that I am unable to open the attachments on SEVERAL DIFFERENT devices to supposedly "prove" these convos. As of this morning, I have FINALLY received the remainder of my order. Thank you for FINALLY fulfilling my order. As I've stated before, I will NEVER order from this company again and will share my horrible experience as needed. Thank you and have a great day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
They are correct. The complaint was filed BEFORE they...
offered a solution. They offered a solution about 30 minutes after the I submitted the complaint. It took forever for them to come to a resolution which is why I filed. But, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] I see a different staff member is responding to this complaint. You could have at least spelled my name right. I will never do business with this awful company. A company that doesn't like to own up to their mistakes. Great products, but customer service is poor. Thank you again for lying. Customers BEWARE of their lies. I can screenshot too. Attached is the screenshot of a partial refund of $32 and not $40 for the shirt. Check the timestamp. I received the email yesterday from [redacted] at 8:22pm CST. I will accept this partial refund as I no longer want nothing to do with this company.
Hello, Customer's order returned in our system for having a High Risk of Fraud. Thus, order took far longer than expected to authenticate in our system.We have attached two screenshots to illustrate what reflected in our system for customer transaction.This is an automated process generated by...
our customer fraud detection service. Upon approval, ONE of customer's items was shipped and delivered as the second was on back order due to the extended timeframe of order approval. Customer was emailed the [redacted] Tracking Information consequently we were surprised by this complaint. Screenshot of delivery confirmation for first shipment is attached. We have communicated with customer by phone and are currently awaiting how to proceed. Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The Revdex.com complaint was filed prior to EVER recieving even the slightest response in reagrds to a refund. I am appalled they would say I am harrassing when they were not replying to my emails, mo phone calls and lying on scheduled merchandise delivery. Everyone elses complaints are similar to mine.Refund was received Jan. [redacted]. Revdex.com complaint submitted Jan. [redacted]. No harassment, but obviously it took this to make something happen. I was still considering purchasing but after saying I'm harrassing. GOD SPEED.
Sincerely,
[redacted]
Hello [redacted],After shipping this customers initial order it was brought to managements attention that she is a medium risk of fraud (see attached). We contacted her in attempt to notify of her this to no avail. We are not supposed to ship items until a customer has indicted that they are authorize...
to use the card on file with a risk of fraud order and that the shipping address is correct. We received no reply from our attempts to contact Janet. Also we do not issue refunds on CUSTOM items however; she can return the product and receive a store credit as we cannot resale a custom item. We would like to resolve her issue as best we can.
Hello, Customer was refunded several days ago and was notified by email of their order cancellation.We strongly urge customer not to shop with ServedFresh™ again as it is imperative for customer to adhere and respect our policies and procedures.Kind regards,ServedFresh™
Hello,In addition to our previous response to this matter, customer's order information returned in our system as a Medium Risk of Frauddue to inconsistent billing addresses. This issue also contributed to the delayed shipment of this package.We have notified this customer via Social Media and...
contacted customer via phone but received their voicemail.Kind regards,ServedFresh™
Hello,Based on our records this item was shipped and delivered. For reference we have attached a screenshot of the US Priority Mail Tracking Informationfor this shipment and the original invoice. Due to customer's unnecessary claim with the Revdex.com we willnot be sending another hat as a...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello,In regards to what the company has stated, Never have I heard of a customer who is calling with concerns, not allowed to ask a multiple of questions regarding something they PAID for, that's a part of the company's customer service departments job and what they have stated in their automatic email reply, to suggest that a customer is bombarding that depart after getting NO REPLY after several unsuccessful attempts is absurd. In the beginning I had no issue with the company and with receiving messages it was only later when I didn't receive promised product and shipment confirmation of my outstanding did I begin to have trouble and issues with the company and below par customer service. Never have I once threatened or insulted anyone at said company I informed them that if the situation were not to be rectified I would have to inform my bank of said charges, dispute them, and file a compliant which they, upon empty promises, took as a threat due to their neglect of properly handling the situation as you can see in the emails I will have included. I was given the runaround by this company, so after telling them that I have had enough on their Instagram page and that I would be fling a compliant if my order was not shipped as they continuously promised, they told me via their social media (Instagram) FINALLY yesterday to direct message them my order number, because as I told them after they told me to call again and again, that no one was answering my calls or voicemail's, so I did and expressed again the situation and my grievances I was then told by them in these messages that I would receive a FULL REFUND to rectify the situation and even in these messages I showed respect and was KIND and wished them well but had no intention in any future purchases from their company. NOW, as to why you will not be seeing nor receiving those messages is because the company has since then deleted them once they saw I filed a complaint and is now retracting what they said and what I was PROMISED to receive. In the emails and screenshots I will be sending you will be able to see that I NEVER threatened, nor bombarded, or insulted them I just wanted answers and my product I PAID for, the issue was not the one time that finally did show up it was the false promises of when I would be receive my outstanding item along with the confirmation number, the treatment I received afterward, and now the retraction of the FULL REFUND I was told I would be receiving in 2-3 days from yesterday.
Hello,Customer's order has returned in our system as having a Medium Risk of Fraud (See attached). Customer Risk Level status delayed the shipment of order as their payment and transaction did not fully process initially. Customer was advised of this information...
and informed their package would ship as soon as possible upon transaction approve by our fraud filtration system.Kind regards, ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You stated there is "considerable amount of personal feelings and opinions throughout the customers last response"... Well, bottom line is I just highlighted your lack of professionalism, this has nothing to do with personal feelings, I placed my order in September, 3 months after I did not receive nothing.Now if you want to call it personal feelings, I just call it a very rational customer complaint, you should understand that.Yeah you offered to send another item 2 months after pretending you would deliver my ordered item one week after another... Which is already too long. At this point in fact, I answered I'd rather receive the item I have chosen and paid for, I had already waited long enough. I am adding all those details because I really want people to have a true reflection on what your services are. Anyways, now let's focus on the solution like you said. For now, I received a notification today that my item was shipped but unfortunately, I was not able to track it with the [redacted] number you gave me (maybe the system has not been refreshed yet with the tracking number, or the tracking number is incorrect, I don t know...)As long as I am not able to track the shipment, or as long as I did not receive it, my issue is not fixed yet, I have many reasons not to trust ServedFresh on what they say to me. You said the order was shipped, fine. Now let's see if I receive it... (because you said it was shipped when you sent your first response one week ago, obviously that was not the case as I received the shipment notification yesterday, once again, that s a lack of consistency that makes me wanna not believe everything you state is true)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Upon review our returned/exchange parcels we have no record of a parcel received at our facility from a customer by this name.Customer must provide evidence that their package arrived at our facility to accommodate an exchange.We need tracking information and name on package.Customer should...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you!
Sincerely,
[redacted]
Hello,We will review our records in regards to this claim and respond within 24 hours with a resolution.Kind regards,ServedFresh™
Hello,We are unclear why we are still receiving complaints/correspondence from this customer.Attached screenshots clearly illustrate refund was already processed due to Medium Fraud Risk Level statusof customer transaction.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello:I have not received my refund is this very annoying and stressful. This is unfair that they have taken almost 4 months to not give me my item and then not give me my refund. The image they showed does not solve the solution of me not receiving my refund. They should electronically give me my refund since I have not given me it yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Due to ongoing High Risk of Fraud status, customer's outstanding item was cancelled and refunded.Refund confirmation for missing item attached.Also attached is delivery confirmation of first item.Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We NEVER had a conversation about mid level fraud and it's interesting that I am unable to open the attachments on SEVERAL DIFFERENT devices to supposedly "prove" these convos. As of this morning, I have FINALLY received the remainder of my order. Thank you for FINALLY fulfilling my order. As I've stated before, I will NEVER order from this company again and will share my horrible experience as needed. Thank you and have a great day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
They are correct. The complaint was filed BEFORE they...
offered a solution. They offered a solution about 30 minutes after the I submitted the complaint. It took forever for them to come to a resolution which is why I filed. But, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] I see a different staff member is responding to this complaint. You could have at least spelled my name right. I will never do business with this awful company. A company that doesn't like to own up to their mistakes. Great products, but customer service is poor. Thank you again for lying. Customers BEWARE of their lies. I can screenshot too. Attached is the screenshot of a partial refund of $32 and not $40 for the shirt. Check the timestamp. I received the email yesterday from [redacted] at 8:22pm CST. I will accept this partial refund as I no longer want nothing to do with this company.
Hello, Customer's order returned in our system for having a High Risk of Fraud. Thus, order took far longer than expected to authenticate in our system.We have attached two screenshots to illustrate what reflected in our system for customer transaction.This is an automated process generated by...
our customer fraud detection service. Upon approval, ONE of customer's items was shipped and delivered as the second was on back order due to the extended timeframe of order approval. Customer was emailed the [redacted] Tracking Information consequently we were surprised by this complaint. Screenshot of delivery confirmation for first shipment is attached. We have communicated with customer by phone and are currently awaiting how to proceed. Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The Revdex.com complaint was filed prior to EVER recieving even the slightest response in reagrds to a refund. I am appalled they would say I am harrassing when they were not replying to my emails, mo phone calls and lying on scheduled merchandise delivery. Everyone elses complaints are similar to mine.Refund was received Jan. [redacted]. Revdex.com complaint submitted Jan. [redacted]. No harassment, but obviously it took this to make something happen. I was still considering purchasing but after saying I'm harrassing. GOD SPEED.
Sincerely,
[redacted]
Hello [redacted],After shipping this customers initial order it was brought to managements attention that she is a medium risk of fraud (see attached). We contacted her in attempt to notify of her this to no avail. We are not supposed to ship items until a customer has indicted that they are authorize...
to use the card on file with a risk of fraud order and that the shipping address is correct. We received no reply from our attempts to contact Janet. Also we do not issue refunds on CUSTOM items however; she can return the product and receive a store credit as we cannot resale a custom item. We would like to resolve her issue as best we can.
Hello, Customer was refunded several days ago and was notified by email of their order cancellation.We strongly urge customer not to shop with ServedFresh™ again as it is imperative for customer to adhere and respect our policies and procedures.Kind regards,ServedFresh™
Hello,In addition to our previous response to this matter, customer's order information returned in our system as a Medium Risk of Frauddue to inconsistent billing addresses. This issue also contributed to the delayed shipment of this package.We have notified this customer via Social Media and...
contacted customer via phone but received their voicemail.Kind regards,ServedFresh™
Hello,Based on our records this item was shipped and delivered. For reference we have attached a screenshot of the US Priority Mail Tracking Informationfor this shipment and the original invoice. Due to customer's unnecessary claim with the Revdex.com we willnot be sending another hat as a...
courtesy. Kind regards,ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello,In regards to what the company has stated, Never have I heard of a customer who is calling with concerns, not allowed to ask a multiple of questions regarding something they PAID for, that's a part of the company's customer service departments job and what they have stated in their automatic email reply, to suggest that a customer is bombarding that depart after getting NO REPLY after several unsuccessful attempts is absurd. In the beginning I had no issue with the company and with receiving messages it was only later when I didn't receive promised product and shipment confirmation of my outstanding did I begin to have trouble and issues with the company and below par customer service. Never have I once threatened or insulted anyone at said company I informed them that if the situation were not to be rectified I would have to inform my bank of said charges, dispute them, and file a compliant which they, upon empty promises, took as a threat due to their neglect of properly handling the situation as you can see in the emails I will have included. I was given the runaround by this company, so after telling them that I have had enough on their Instagram page and that I would be fling a compliant if my order was not shipped as they continuously promised, they told me via their social media (Instagram) FINALLY yesterday to direct message them my order number, because as I told them after they told me to call again and again, that no one was answering my calls or voicemail's, so I did and expressed again the situation and my grievances I was then told by them in these messages that I would receive a FULL REFUND to rectify the situation and even in these messages I showed respect and was KIND and wished them well but had no intention in any future purchases from their company. NOW, as to why you will not be seeing nor receiving those messages is because the company has since then deleted them once they saw I filed a complaint and is now retracting what they said and what I was PROMISED to receive. In the emails and screenshots I will be sending you will be able to see that I NEVER threatened, nor bombarded, or insulted them I just wanted answers and my product I PAID for, the issue was not the one time that finally did show up it was the false promises of when I would be receive my outstanding item along with the confirmation number, the treatment I received afterward, and now the retraction of the FULL REFUND I was told I would be receiving in 2-3 days from yesterday.
Hello,Customer's order has returned in our system as having a Medium Risk of Fraud (See attached). Customer Risk Level status delayed the shipment of order as their payment and transaction did not fully process initially. Customer was advised of this information...
and informed their package would ship as soon as possible upon transaction approve by our fraud filtration system.Kind regards, ServedFresh™
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You stated there is "considerable amount of personal feelings and opinions throughout the customers last response"... Well, bottom line is I just highlighted your lack of professionalism, this has nothing to do with personal feelings, I placed my order in September, 3 months after I did not receive nothing.Now if you want to call it personal feelings, I just call it a very rational customer complaint, you should understand that.Yeah you offered to send another item 2 months after pretending you would deliver my ordered item one week after another... Which is already too long. At this point in fact, I answered I'd rather receive the item I have chosen and paid for, I had already waited long enough. I am adding all those details because I really want people to have a true reflection on what your services are. Anyways, now let's focus on the solution like you said. For now, I received a notification today that my item was shipped but unfortunately, I was not able to track it with the [redacted] number you gave me (maybe the system has not been refreshed yet with the tracking number, or the tracking number is incorrect, I don t know...)As long as I am not able to track the shipment, or as long as I did not receive it, my issue is not fixed yet, I have many reasons not to trust ServedFresh on what they say to me. You said the order was shipped, fine. Now let's see if I receive it... (because you said it was shipped when you sent your first response one week ago, obviously that was not the case as I received the shipment notification yesterday, once again, that s a lack of consistency that makes me wanna not believe everything you state is true)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello,Upon review our returned/exchange parcels we have no record of a parcel received at our facility from a customer by this name.Customer must provide evidence that their package arrived at our facility to accommodate an exchange.We need tracking information and name on package.Customer should...
also email [redacted] for correspondence.