SBD Enterprises, LLC

April 19, 2017Dear [redacted]:The complaint submitted by [redacted] was received in
my office on April 18, 2017.On January 15, 2017, [redacted] purchased the South Beach
Diet® auto-delivery program at www.southbeachdiet.com.   With our auto-delivery program, customers
receive a...

35% discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout our website. 
Customers click to submit their order.  
[redacted] submitted her order and agreed to the terms and
conditions.  Please see attached.  [redacted] received her first shipment of food on January 19,
2017.  On February 9, 2017, [redacted]
requested a delay on her second shipment of food.   On
April 8, 2017, [redacted] received an email to make any changes to her
order.  She received an order
confirmation on April 11, 2017, followed by a shipment confirmation April 12,
2017.[redacted] contacted our customer call center on April 12,
2017, at 10:14 a.m., to cancel her auto-delivery program.   Unfortunately, [redacted] shipment was
already in progress.  Please see attached
FedEx log.  [redacted] received her
second shipment of food on 4/13/2017.  As noted on the attached and in accordance with our
cancellation and return policy, due to the perishable nature of our food, our
food is not returnable or refundable.   We wish [redacted] continued success with her weight loss
goals.Sincerely,Jacqueline M.Corporate Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because my payment had not been withdrawn from my account on 10/12 when I emailed in. Interestingly enough I emailed back on 10/17 after receiving confirmation the order shipped and my account was cancelled via email within hours for that 2nd correspondance.  Why would the account be cancelled that time via email, and not the first time via email. If it is against the terms and services to cancel via email then why would it have been cancelled several days later with the same request? The confirmation number for that was [redacted]. I also did not have a saved payment method on file according to the website which gave me a false sense of comfort in knowing I would not be charged. I specifically looked this up on 10/11 when I emailed in. To me, this shows there was not a saved method to give authorization to charge.Nonetheless, I was charged and am disputing this. Had this been taken care of on 10/11 the shipment would not have even went out.
Regards,
[redacted]

April 18, 2017Dear [redacted]:On January 14, 2017, [redacted] purchased the South
Beach Diet® auto-delivery program on www.southbeachdiet.com.   [redacted] received her first shipment of
food on January 27, 2017.  In response to the complaint submitted by [redacted]...

[redacted]
received in my office on April 11, 2017, please be advised that a customer
service representative has reached out to [redacted].  [redacted]’s South Beach Diet® auto-delivery program has been
cancelled.  [redacted] will not receive
any further shipments or incur any additional costs.We believe this matter to be resolved.We wish [redacted] continued success with her weight loss
goals.Sincerely,Jacqueline M.Corporate Paralegal

Dear [redacted]:The complaint submitted by [redacted] was received in my office on June 20, 2017.On April 21, 2017, [redacted] purchased the South Beach Diet® auto-delivery program at [redacted].  With our auto-delivery program, customers receive a 35% discount off the regular...

one-time rate of a 4-week plan.  They also receive free shipping (Continental US).  Specifically, the auto-delivery terms and cancellation fee are conspicuously displayed at the “Submit My Order” button, as well as throughout the website.  Please see the attached.   When customers click to “submit their order,” they agree to the terms and conditions as provided.The South Beach Diet® is a flexible, easy-to-follow plan which provides five days of fully prepared fresh-frozen and ready-to-go meals each week.  Two days a week are considered “practice” days, whereby customers practice the principles of the South Beach Diet and may try our easy recipes with additional servings of lean protein, healthy fats and non-starchy vegetables, or dine out following our guides.    Customers receive four program weeks of meals each month, consisting of 20 breakfast items, 20 lunches, and 20 dinners.  Sixty frozen meals will take up substantial freezer space.  Shipments are done once every four weeks due to the costs involved in shipping frozen foods.  Our company incurs all of the shipping costs at no expense to our customers.  Additionally, all plans include counseling options from trained weight loss counselors, registered dietitians and certified diabetes educators, at no extra cost, with further support provided through our digital tools.  It is our hope that our customers learn to live a heart-healthy life without hunger or deprivation.[redacted] received her first auto-delivery shipment of food on May 3, 2017, and subsequently cancelled her auto-deliver program on May 28, 2017.   As provided on the attached and in accordance with our terms and conditions, if a customer cancels prior to paying for a second consecutive order, customers authorize us to charge the $125 debit card or credit card on file for the $125 chargeback fee, which is a portion of the auto-delivery discount received on the first shipment.  Due to the perishable nature of our products, there are no returns or refunds.   In accordance with our policy, there is no refund due.We wish [redacted] continued success with her weight loss goals. Sincerely, Jacqueline M[redacted] Corporate Paralegal

February 17,
2017Dear [redacted]:The
complaint submitted by [redacted] was received in my office on February 13,
2017.On February
4, 2017, [redacted] purchased the South Beach Diet® auto-delivery program at www.southbeachdiet.com.   With our auto-delivery program,...

customers
receive a 35% discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout the website. 
Please see the attached.    When
customers click to “submit their order,” they agree to the terms and conditions
as provided.[redacted]
received her first shipment on February 11, 2017 and cancelled her auto-delivery
program that same day.    As outlined in
the attachment, [redacted] did, in fact, cancel her program within 14 days of
delivery.  [redacted] should not have been
charged any cancellation fee.We apologize
for this confusion.  In light of this,
[redacted] will be issued a refund for the $125 cancellation fee.  [redacted] should see the credit applied to
her account within 5-7 business days.As we strive
to provide customer satisfaction, we will take corrective action to avoid this
from happening to any other customers.We wish [redacted] continued success with her weight loss goals.                                     ...⇄ Sincerely,                                   ...⇄ Jacqueline
M.Corporate
Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because the South Beach Diet company did not live up to their promise. They states that I would "Lose weight eating delicious, fully prepared meals you’ll
love. Feel nourished, healthy and satisfied."The items I received did not look like the items pictured on the website.  They were not edible.  Also, since my initial complaint, I received an email from South Beach diet about the second delivery I was forced to make. The email stated that I had to make selection changes to my second shipment because the food items I chose were "low inventory."  There are very few items to choose from in the first place an now I could not get the ones I could actually eat, but still I had to pay $199. I have cancelled the program, but I don't think it is fair that I am made to pay for the items that I could not eat or ones that were offered to me and then changed. I  would like reimbursement for the cost of the food.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 12, 2018Dear [redacted]:In response to [redacted]’ rejection to our response, please
be advised that [redacted] did, in fact, receive a discount.  The full retail value for the South Beach Diet® program is
$523.06.  With our auto-delivery program,
customers receive a 35% discount off the regular one-time rate of a 4-week
plan.  [redacted] received a 35% discount,
and his final cost was $339.99.  Please
see attached.Thank you.                                      ...⇄ Sincerely,                                   ...⇄ Jacqueline
M[redacted]                                  �...⇄ Corporate
Paralegal

January 31, 2018Dear [redacted]:The complaint submitted by [redacted] was received in
my office on January 30, 2018.On January 22, 2018, [redacted] purchased the South Beach
Diet® auto-delivery program at www.southbeachdiet.com.  With our auto-delivery program, customers
receive a 35%...

discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout the website.   
[redacted] submitted her order and agreed to the terms and
conditions.  Please see attached.[redacted] received her first shipment of food on January
26, 2018, and subsequently cancelled her auto-delivery program on January 29,
2018.  As provided on the attached and in
accordance with our terms and conditions, if a customer cancels prior to paying
for a second consecutive order, customers authorize us to charge the $125 debit
card or credit card on file for the $125 chargeback fee, which is a portion of
the auto-delivery discount received on the first shipment.  Due to the perishable nature of our products,
there are no returns or refunds.  As result of Jacob’s conversation with a customer service
representative, and as a customer courtesy, [redacted] was charged 50% of the
$125 cancellation fee.  There is no
additional refund due.Finally, with regard to [redacted]’ claim that the “agent
was rude and non-sensitive,” please be advised that all calls are recorded for
quality assurance and training purposes. 
The cancellation call, [redacted] had with the customer service
representative on January 29, 2018, was handled appropriately and within the
customer service policies and procedures.  We wish [redacted] continued success with her weight loss
goals.                                          ...⇄ Sincerely,                                   ...⇄ Jacqueline
M[redacted]                                  �...⇄ Corporate
Paralegal

August 24, 2017Dear [redacted]:The complaint submitted by [redacted] was received in my
office on August 18, 2017.  On June 21 2017, [redacted] purchased the South Beach Diet®
auto-delivery program at www.southbeachdiet.com.  With our auto-delivery program, customers
receive a 35%...

discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout the website. 
Please see the attached.   When
customers click to “submit their order,” they agree to the terms and conditions
as provided.As provided on the attached and in accordance with our terms
and conditions, if a customer cancels prior to paying for a second consecutive
order, customers authorize us to charge the $125 debit card or credit card on
file for the $125 chargeback fee, which is a portion of the auto-delivery
discount received on the first shipment.  [redacted] received her first auto-delivery shipment of
food on July 26, 2017.  After receiving
an email request to change her order on August 14, 2017, [redacted] emailed
our customer service center, on August 15, 2017, to cancel her auto-delivery program.We are sorry [redacted] was dissatisfied with the food
provided on her program.  The South Beach
Diet® is a flexible, easy-to-follow plan which provides five days of fully
prepared fresh-frozen and ready-to-go meals each week.  Two days a week are considered “practice”
days, whereby customers practice the principles of the South Beach Diet and may
try our easy recipes with additional servings of lean protein, healthy fats and
non-starchy vegetables, or dine out following our guides. Additionally, all plans include counseling
options from trained weight loss counselors, registered dietitians and
certified diabetes educators, at no extra cost, with further support provided
through our digital tools.  It is
our hope that our customers learn to live a heart-healthy life without hunger
or deprivation.On August 17, 2017, [redacted] received an email from our
customer call center advising [redacted] that, in accordance with our Terms
and Conditions, customers are asked to cancel their auto-delivery program by
calling ###-###-####.  We ask that our customers contact us by phone so that we may
i) understand the reason for cancellation; ii) learn if there is anything we
need to do to improve our program; and iii) find if we may assist with the continuation
of a customer’s weight loss journey, with different products and plans.  Our records indicate one incoming call from
[redacted]’s telephone number on August 18, 2017, with abandoned status.  [redacted] received her second auto-delivery shipment of
food on August 24, 2017.  Due to the
perishable nature of our products, returns and refunds cannot be processed once
an order is being processed in the warehouse or already shipped.  Please be advised, [redacted] auto-delivery program has
been cancelled.  She will receive no
further shipments of food.We wish [redacted] continued success with her weight loss
goals.                                     ...⇄ Sincerely,                                   ...⇄ Jacqueline
M                                       �...⇄ Corporate
Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because I have told this company on several occasions that I am not happy with their product or their services, they do not acknowledge that the items were not satisfactory - is there anything you can do to intervene with this issue ?
Regards,
[redacted]

February 20, 2018Dear [redacted]:The complaint submitted by [redacted] was received
in my office today.On February 10, 2018, [redacted] purchased the South Beach
Diet® auto-delivery program at www.southbeachdiet.com.  With our auto-delivery program, customers
receive a 35%...

discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout the website.   
[redacted] submitted her order and agreed to the terms and
conditions.  Please see attached.[redacted] received her first auto-delivery shipment of
food on February 15, 2018, and then subsequently contacted our customer call
center, on February 19, 2018, to cancel her auto-delivery program.As provided on the attached and in accordance with our terms
and conditions, if a customer cancels prior to paying for a second consecutive
order, customers authorize us to charge the $125 debit card or credit card on
file for the $125 chargeback fee, which
is a portion of the auto-delivery discount received on the first shipment.  Due to
the perishable nature of our products, there are no returns or refunds.   On February 19, 2018, [redacted] abruptly ended the call
without cancelling her auto-delivery program, and therefore, [redacted]’s
account remains active.  However, in
light of this complaint filed, we have cancelled [redacted]’s auto-delivery
program.  In accordance with our
cancellation policy, [redacted] has incurred the $125 cancellation fee. If [redacted] chooses to cancel prior to accepting a
second auto-delivery shipment of food, [redacted] will be charged a $125
cancellation fee.We wish [redacted] continued success with her weight loss
goals.                                     ...⇄ Sincerely,                                   ...⇄ Jacqueline
M[redacted]                                  �...⇄ Corporate
Paralegal

February 23, 2018Dear [redacted]The complaint submitted by [redacted] was received
in my office on February 20, 2018.  On January 30, 2018, [redacted] purchased the South Beach
Diet® auto-delivery program at www.southbeachdiet.com.
 With our auto-delivery program,
customers...

receive a 35% discount off the regular one-time rate of a 4-week
plan.  They also receive free shipping
(Continental US).  Specifically, the
auto-delivery terms and cancellation fee are conspicuously displayed at the
“Submit My Order” button, as well as throughout the website.    [redacted] submitted her order and agreed
to the terms and conditions.  Please see
attached.[redacted] received her first auto-delivery shipment of food
on February 3, 2018, and subsequently contacted our customer call center, on
February 20, 2018, to cancel her auto-delivery program.As provided on the attached and in accordance with our terms
and conditions, if a customer cancels prior to paying for a second consecutive
order, customers authorize us to charge the $125 debit card or credit card on
file for the $125 chargeback fee, which is a portion of the auto-delivery
discount received on the first shipment. 
Due to the perishable nature of our products, there are no returns or
refunds.   Appropriately, [redacted] should have been charged a $125
cancellation fee.  However, as a customer
courtesy, [redacted]’s cancellation fee was waived, during her call with our
customer call center, on February 20, 2018. 
No further action will be taken.We wish [redacted] continued success with her weight loss
goals.                                     ...⇄ Sincerely,                                   ...⇄ Jacqueline
M[redacted]                                  �...⇄ Corporate
Paralegal

On April 3, 2017, [redacted] purchased
the [redacted]  With our auto-delivery program, customers receive a 35% discount off
the regular one-time rate of a 4-week plan. They also receive free
shipping (Continental US). Specifically,...

the auto-delivery terms and
cancellation fee are conspicuously displayed at the “Submit My
Order” button, as well as throughout the website. Please see the
attached. When customers click to “submit their order,” they
agree to the terms and conditions as provided.[redacted] received her first shipment of food on April 7, 2017. On April 24,
2017, [redacted] received an email to make changes to her order,
followed by an order confirmation on April 27, 2017. On May 1, 2017
at 10:55 a.m., [redacted] received a shipment notification. That
same day, at 6:08 p.m., [redacted] contacted the customer call
center to cancel her auto-delivery program. Since her second
shipment was already in progress, she received her second shipment of
food on May 4, 2017.As provided on the attached and in
accordance with our terms and conditions, if a customer cancels prior
to paying for a second consecutive order, customers authorize us to
charge the $125 debit card or credit card on file for the $125
chargeback fee, which is a portion of the auto-delivery discount
received on the first shipment. Due to the perishable nature of our
products, there are no returns or refunds. In accordance with our
policy, there is no refund due.We wish [redacted] continued success
with her weight loss goals. Sincerely, Jacqueline M[redacted]

Please be advised
we have reached out to this customer directly and issued a refund for
her and her husband. We believe this matter to be resolved.Thank you.

April 25, 2017Dear [redacted]:The complaint submitted by Ms.
Jessica Thorsen was received in my office on April 24, 2017.On February 2, 2017, [redacted]
purchased the South Beach Diet® auto-delivery program at www.southbeachdiet.com.  With our auto-delivery program, customers
receive a 35%...

discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  Specifically, the auto-delivery
terms and cancellation fee are conspicuously displayed at the “Submit My Order”
button, as well as throughout the website. 
Please see the attached.   When
customers click to “submit their order,” they agree to the terms and conditions
as provided.[redacted] received her first
shipment on February 9, 2017, and subsequently cancelled her auto-delivery
program on April 24, 2017.   As provided
on the attached and in accordance with our terms and conditions, if a customer
cancels prior to paying for a second consecutive order, customers authorize us
to charge the $125 debit card or credit card on file for the $125 chargeback
fee, which is a portion of the auto-delivery discount received on the first
shipment.  Due to the perishable nature
of our products, there are no returns or refunds.   In accordance with our policy, there is no
refund due.We wish [redacted] continued
success with her weight loss goals.                                     ...⇄ Sincerely,                                   ...⇄ Jacqueline
M[redacted]                                  �...⇄ Corporate
Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: As you can plainly see there is NO MENTION off a cancellation fee. Once again they are NOT showing my actual order but a generic cut and paste from their web site. This is exactly the misinformation that this company is about. They are trying to redirect your attention away from the actual dispute which is the cancellation fee. 
Regards,
[redacted]

April 6, 2017Dear [redacted]:The complaint submitted by [redacted] was received
in my office on March 28, 2017. On March 15, 2017, [redacted] purchased the South Beach
Diet® auto-delivery program through our customer call center.  With our auto-delivery program,...

customers
receive a 35% discount off the regular one-time rate of a 4-week plan.  They also receive free shipping (Continental
US).  With the auto-delivery program, customers are automatically
charged and shipped their South Beach Diet plan once every four weeks unless
they cancel.  If a customer cancels prior
to accepting their second consecutive order, customers authorize us to charge
their debit card or credit card on file a $125 chargeback fee.  This fee is a portion of the discount
received on their first shipment.  All calls are recorded for quality assurance and training
purposes.  We were able to retrieve and
review [redacted] call with customer service. 
We were able to confirm that [redacted] was made fully aware of our
cancellation policy and charge back fee.  The South Beach Diet program is a portion-controlled,
reduced-calorie comprehensive weight loss program.  As with any other weight loss program, South
Beach Diet recommends that customers consult their physician before beginning
the South Beach Diet program, as changing diet or exercise, or losing weight,
may affect some medical conditions and medications.Due to the perishable nature of our products, returns and
refunds cannot be processed once an order is being processed in the warehouse or
already shipped.  We wish [redacted] continued success with her weight loss
goals.Sincerely,Jacqueline
MoriciCorporate
Paralegal