SaveYa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You continue to say for customer privacy you can't tell me why you blocked my account, how is it that I the customer and asking for a reason but for my own privacy you can't tell me??? I have asked by email which would be a private answer, I called also would be a private answer, yet for my privacy you can't tell me. I honestly don't feel like you have a reason for blocking my account. My address is correct, my credit card information is correct, I havent done anything fraudulent, the only thing I have done as a customer was try to buy a Gift Card from you. At this point I don't care if you reopen my account, I just want to know why I was blocked in the first place. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still do not find [redacted]s current customer support process acceptable.As a customer, I was surprised to experience such terrible customer service. It should be embarrassing that it takes filing a Revdex.com complaint to get things done. Once this was filed, [redacted] was able to quickly correct the issue so all it takes is to do this the first time I call in rather than waiting until I'm so upset I file a complaint. The call center representatives have no insight or power to help people in my situation and there is no other team to contact. I had no way to get any update or escalate in any way. [redacted] and GiftCards.com would save much time, money and bad PR while improving customer satisfaction by improving their customer service processes. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello again [redacted] The information that we provided (stating that the gift card had been used after your purchase date) via your customer service ticket (email), as well as our previous response here is available by contacting [redacted] and requesting the transaction history with their customer service representatives. As previously stated, you have issued a chargeback for this order. Because of this, we are unable to provide you a refund as your funds may be recovered via your chargeback. We apologize for the inconvenience that this transaction has caused. Best regards,The SaveYa Team

Hello [redacted]Thank you for contacting SaveYa.com regarding this issue. As we've said, we know how disappointing and confusing it is that we cannot provide more specific details as to why your account had been blocked; it's a delicate balance between our customers online experience and our business...

practices and security.  Our internal compliance department reviewed your account and cleared all blocks from our end, effectively reinstating it. We've contacted our compliance partner and received confirmation that you can attempt a new order, but we cannot guarantee that the orders will be accepted based on the criteria that they screen and make their judgement from. We apologize for this inconvenience.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com, I would like to address three points here.1. It's not true that they can't verify the gift  card balance without linking them it to an account. All you have to do is call [redacted] at 800–692–7753 and ask them to verify your balance without redeeming it (linking). All they ask is the code and no personal info is required. I verified myself and had no issues.2. SaveYa is again accepting [redacted] e-gift-cards, not just from bulk sellers. I was able to login and get an offer (see attached screen shot). They keep doing this and then would probably reject after a day with some excuses. A company that claims to have been in the business for years should know about [redacted] and act little  bit more professionally. They should improve their business practices. How hard is it to figure out if a person is bulk seller or not when they are logged into their account? It should't take a day to eventually reject the offer. 3. After I made the complaint to Revdex.com, SaveYa actually sort of blocked me. I can log in, but my selling limit is set to zero. Asked why, they gave me this response via email. Instead of addressing the complaint, they have frozen my account. It's like close the account or otherwise attitude ...Customer ServiceCSRHD-[redacted] has been addressed. Resolution : Completed Hello Xxxxxx, Our response to your Revdex.com Complaint #[redacted] has addressed why we are unable to acquire your [redacted] gift codes. As this complaint case is currently open, your account will not able to transact on SaveYa. Thanks for your continued support!! Your friends at SaveYa.com Customer Support.

Hello again [redacted] To confirm, your account information has been removed from SaveYa.com Best regards,The SaveYa Customer Service Team

“Hello [redacted],Thank you for contacting GiftCards.com about your SaveYa purchase orders saveya-[redacted] and saveya-[redacted]. As explained in our response to your customer service ticket, we could not process the first purchase order you placed, as an authorization hold could not be...

placed on the credit card on your account at the time of the transaction. For the later purchase order for the same card, we were able to place an authorization hold, but our system cancelled it as it saw the other purchase order for the same card and did not process. We never acquired this card from either purchase order or touched the balance that it had on it. The $1.44 hold you saw on your card was the authorization hold that was successfully placed for your second purchase order. These holds are removed from credit card statements within 3 business days. We apologize for the confusion and inconvenience that this hascaused. -GiftCards.com”

Hello [redacted], Thanks for contacting SaveYa regarding this issue. After looking into your order and seeing the refund request that was submitted by our call center, we researched the issue with this gift code and have issued you a refund that will be visible on your credit card statement within...

the next 6 business days. We apologize for the inconvenience that this depleted gift code has caused, as well as the misinformation provided by our call center representative of our refund policy. While it is true that we do not guarantee gift codes, we do research all of the issues reported to us and issue refunds when it is appropriate, such as this case. Typically it takes 3 business days to research the issue, then another 3-6 business days for a refund to show on a credit card statement after being processed; this information should have been better communicated to you, and for that, we apologize and will use this opportunity to better train our call center staff. Best regards,SaveYa Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You say I can contact [redacted] myself and get the transaction history.  You contacted [redacted] to find out the transaction history (and claim it was used after I bought it) but can't share it?  Provide the history if you contacted [redacted].  I don't understand why you wouldn't have that information if you did so.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The account with SaveYa is the only method by which someone would have access to 4 completely independent [redacted] Electronic Gift cards and the necessary pin codes required to utilize them.  Whether this account was compromised internally or externally, either would point to a lack of responsibility on the part of the business to secure the electronic product they sold me.  Their security of the information is inadequate to protect customers and poses a risk to anyone doing business by means of electronic gift cards.  Ultimately, the funds on the gift cards were stolen and they are denying responsibility for the product the sold me which is unacceptable. 
Regards,
[redacted]

Hello Emily, Thank you for contacting us regarding your order. Your customer service ticket opened on 08/30/2017 was responded to on 08/31/2017, providing information about our Guarantee (https://www.saveya.com/guarantee) and Terms of Use (https://www.saveya.com/terms). Your order is ineligible...

for refund, as it is outside of the 90 day (3 month) guarantee period that we offer for plastic gift cards. We have this policy in place as the secondary gift card marketplace there is some risk and the possibility of volatility with the gift cards that are listed by sellers on our site, as well as merchants (such as [redacted]) changing their terms of service and gift card operations on an unpredictable basis. Because of this, we suggest that gift cards are redeemed within 90 days of the purchase date, and is why we have our 90 day guarantee. We apologize for the inconvenience that this order has caused. Best regards,The SaveYa Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I first thought this was an isolated problem, with my credit card or billing address, whichever the problem was, then 3 of my colleagues and friends, from different states with different credit cards, tried and failed the same way and their funds had been hold for 5-6 days for no reason just with order cancellations.Worst part is as they did to me, each time I called with a cancellation, they said on th ephoen give us 24 business hours and we'll reset your account and you can make your order again.This continued over and over for 10 days with 3 orders being cancelled and reset and reordered.And I repeat, not only with me, with 3 other people as well and I can get their order numbers too, their names are Ahmed Ashour, Ilker Dincmisir and Farhan Guard, all legit individuals with many other orders placed online. If we are not complying with any online verification method, how come saveya is the only vendor causing problem to all of us, total of 4 people from 4 states!?!?!This is not acceptable and this vendor is still stubbornly not accepting these facts, not explaining any of their reason or trying to fix the issue. If they really have these gift cards, they would sell it, not play around with us back and forth. Total of over 15 transactions with 4 people and only 3 of them were with actual cards...   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.SaveYa's response is not true. I have contacted my credit card company, [redacted], a very reputable credit union. They informed me that the merchant is the one who is processing the transaction as quasi-cash and not the credit card company. In other words, the credit card company accepts the method of processing submitted by the merchant. I am assuming SaveYa processes as a quasi-cash transaction to save on its own processing fees. SaveYa does not disclose this fact anywhere on it's website. This is false advertisement. 
Regards,
[redacted]

Hello [redacted],               
After reviewing the purchase patterns on your eGift codes and the refunds
processed on them by Walmart, we were unable to process any refunds for your
order. We do not have the ability to add or...

remove funds from the gift cards
and codes we supply, and did not alter the funds on your gift codes in any way.
We notified you of the reasoning behind your refund being declined in response
to your customer service ticket CSRHD-[redacted], as well as in your direct
correspondence with one of our account managers. We felt that we responded
reasonably to you via the aforementioned communications, so we felt a response
to the contact we received via the Revdex.com was unwarranted as it
would have yielded the same response as previously provided. We apologize that
you feel otherwise and that we did not provide enough explanation. -GiftCards.com
and SaveYa.com

Hello [redacted]The balance of the gift code that we acquired from you was incorrectly depleted, and so your check payment was cancelled. In accordance with our policy regarding the selling of a gift card that has had it's balance altered or deactivated, our compliance department placed a block on your...

account that no longer allows it to transact. We attempted to contact you on 18/May/16 3:30 PM in customer service ticket CSRHD-[redacted], but that email was listed as un-read. That email notification has been re-sent with reported success today, May 25th.As attempting to cash/deposit that check would have resulted in a bank fee, we are issuing you a check for $12 for reimbursement for that fee. We apologize for the issue that this has caused. Your check will arrive within 7-14 business days via USPS First Class Mail.

Hi [redacted]Thanks for contacting SaveYa regarding this issue. We understand why you're frustrated regarding your account not being able to transact; looking at your account and order information, our compliance partner reviewed data points from each and determined a block to be placed on your...

account to disallow for future order submission to them with your order information. We don't release the specific criteria that they are screening and reviewing orders on for our security and customer privacy reasons, and apologize for the inconvenience that this has caused.Best regards,The SaveYa Team

As it was communicated in the response to your refund request by our compliance department, SaveYa states that eGift codes are not guaranteed; Additionally, SaveYa has no control over any policy or system updates made by the Merchants listed on our site. For further clarification, please see our...

Terms of Use subsection "Purchases of Merchant-Issued Closed Loop Gift Accounts"  (https://www.saveya.com/terms) and our FAQ under the Guarantee Policy question and answer (https://www.saveya.com/support#guaranteePolicy). We will not issue a refund for this order.Thank you,-SaveYa.com

Review: I tried to sell a $150 gift card using SaveYa's website using their sell now feature. The card had never been used and I checked the balance prior to setting up a sale. SaveYa accepted my offer and sent me an email that once the card balance was confirmed they would mail me a check. I waited 3 weeks without hearing from them so I checked the website. My order was still processing. When I contacted customer service they claimed that my order was denied and that I should attempt to re-submit the sale. I almost immediately got an e-mail that the card had $0.00 balance. I checked with the retailer of the giftcard and the balance was depleted the day after I submitted the card to SaveYa. The card has been locked in a cabinet and nobody has had access to the card other than SaveYa. They stole my $150 giftcard and customer service claims that the transaction never processed and that they have not recieved or sold my giftcard.Desired Settlement: I would like a check for the whole $150 dollars that was stolen from my giftcard.

Business

Response:

Hi [redacted]Thanks for reaching out to SaveYa.com regarding the issue with your [redacted] gift card purchase orders. As stated in our responses to your customer service tickets, SaveYa was never able to verify and acquire this gift card for the claimed balance of $150. Though the balance of your gift card was depleted after your initial purchase order was created on SaveYa.com, we did not acquire the gift card and did not sell it to another customer or manipulate the funds in any way. We are not able to provide payment for this gift card. If you did not use this gift card, please contact the merchant directly.-SaveYa.com Customer Support

Consumer

Response: