SaveYa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It's been a week and I still have not received the check that they promised If I had received the check, I'd be happy with the resolution, but they still have not sent the check like they promised! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This does not solve or resolve this grievous customer service issue in the slightestThe company is just repeating the same verbiage they sent which prompted the complaint to begin withThis company has very shady business practices and refuses to attempt to resolve any issuesThe company clearly does not value any paying customer and actually has a multitude of complaints against them alreadyI am seriously considering contacting any attorney regarding this company’s practicesThis is unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below SaveYa's response claims that the credit card company reversed the charge and c on 12/15/17, however that is incorrect, originally the credit card company did reverse the charge however the credit card company reversed the credit on 12/29/based on information provided by SaveYa This is why I decided to go to the Revdex.com for help because SaveYa offered no resolution even when requesting help from the credit card company to dispute the charge Attached is the letter from [redacted] reversing the credit as well as SaveYa's response All they do is go back to their policy and not offer any help I have bought other cards from their site and not run into this issue before The vendor should do the right thing as this is a big loss of $ Regards, [redacted]

Hi [redacted] Thanks for reaching out to SaveYa.com regarding the issue with your [redacted] gift card purchase ordersAs stated in our responses to your customer service tickets, SaveYa was never able to verify and acquire this gift card for the claimed balance of $Though the balance of your gift card was depleted after your initial purchase order was created on SaveYa.com, we did not acquire the gift card and did not sell it to another customer or manipulate the funds in any wayWe are not able to provide payment for this gift cardIf you did not use this gift card, please contact the merchant directly.-SaveYa.com Customer Support

Hello [redacted] Thanks for reaching out to SaveYa regarding this issueAfter researching your accounts issues, we are unable to reinstate either of your SaveYa accountsOur compliance department has reviewed your account and order information and deemed that we can not do business with youWe are unable to provide more specific criteria as to why the blocks on your account were placed for customer privacy and business security reasonsWe apologize for the inconvenience.Best regards,SaveYa Customer Support

Hello [redacted] , Thanks for reaching out to usWe are sorry that your orders could not be processed, but feel that in our responses to your emails to our account managers and customer service tickets that we thoroughly explained why your orders could not be processed or settled, as well as offered solutions for your future orders to be successfulThere were a number of purchase orders that could not be processed due to authorization holds being unable to be placed on your credit card, and then on the subsequent order created at a later date, the acquisition rate for the merchant you were attempting to sell was differentAt no point did we change the acquisition offer for a purchase order after you created itAfter more review and analysis of your account details, we unfortunately had to send you a compliance email stating that we could no longer do business with youWe apologize for the inconvenience that this has caused, but are unable to work with you in the future.-GiftCards.com and [redacted]

Hello [redacted] !Thanks for contacting SaveYa regarding this account issueWe do not release the exact details of the criteria that our compliance partner analyzes orders by, for both our customer's security and privacy as well as our business security and safetyAs we've said, we know it's frustrating that we will not provide more details as to why a customer's account has been blocked but we will not release more details as to give insight to what specific order information we are actively screening orders onWe apologize for this inconvenience but are not able to do business with your account.Best regards,SaveYa

Hello [redacted] , The transaction history on your [redacted] gift code from order [redacted] indicates that it were successfully able to be redeemed after it was purchased from usRegardless, we are refunding your order, which should be visible on your credit card statement within business days We do apologize for any inconvenience that the [redacted] gift code from your order has caused-SaveYa.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not understand why SaveYa will not help me I understand the day money back guaranteeBut in this case my amount on the card was verified So how does the amount disappear I can see if I didn't get the amount verified and it was after the days, but in this case the amount was verified upon receipt and later disappearedThe only people that would have the card information would be the seller, SaveYa and me And if I didn't use the card, someone with the card number and pin number must have deactivated the cardAm I to believe that SaveYa or the seller is deactivating the card and reissuing it to someone else? Regards, [redacted]

Hello ***, Thanks for contacting GiftCards.com regarding your order for these [redacted] gift cardsWe’ve just processed your refund request after you did not receive the gift cards for this orderYour refund will be visible on your credit card statement within business days -GiftCards.com

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello [redacted] ,Your order has been refunded as a one time courtesy, as it is stated in our policy that we do not provide refunds for eGift codesYour refund will be visible on your credit card statement within business daysWe apologize for any incorrect information that was provided to you by our call center representative about receiving a refundIt should have been communicated by them the same that it was handled by our customer service representative that a refund request may be submitted for review for your orderWe will be pulling the call transactions from our call center with any records that correspond with your account's phone number to better understand and train our call center representatives

[ Revdex.com:In reference to complaint ID [redacted] Please leave this request open until I receive and am able to cash my checkThis company's customer service department is not capable of communicating without the assistance of the Revdex.comI have tried several times to contact customer service and they are unwilling to even try to assist or look into the issueHad I received this information during any one of the several times I contacted this company regarding this issue a Revdex.com complaint would not have been necessary I have reviewed the response made by the business and the resolution offered is satisfactory to me assuming I actually receive the check I was promised it has now been days since this issue started which I believe is plenty of time to have received a check by nowIn regards to the company's response about the bank information not being valid I believe this is due to a system or human error on the company's endI know the bank information I provided is correct because it was used on a previous transaction with this company without issue and has not been provided sinceWhen this transaction was completed the bank information that was already on file was used or should have been usedThis bank info was correctly provided by me and was used successfully in a previous transaction in the pastI believe this transaction may have been entered manually for some reason by the company and that is when the error occurredIn my many interactions with this company no one is able to confirm the full account number the ach payment was made to just the last digitsThe last digits only confirms that the last digits are correct but if the error was made on the other digits providing the last doesn't confirm anythingThank you for your assistance with this matter Revdex.com my hope is that this company does not continue to use the Revdex.com as its customer service department and sets up an adequate customer service department that is capable of addressing issues its customers encounter in the futureMy recommendation to this company is that it shuts down operations until an adequate customer service department is set upRunning a business is not as simple as taking peoples money it requires customer service and follow up at this time I do not believe this company is capable to be effective in this function Regards, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from them says when they recieve the cardsThey already have the cards since TeusdayWhen I actually recieve the cards back from them I will then change this rejection to acceptance of issue resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not accept half refund for the amount I paid for the gift cardsLike I said, I was not able to use the cards from the very first time, [redacted] was still accepting electronic gift cards by that time, but I could not use them, there was something wrong with the cards themselvesAnd I requested immediate refund by that time, but saveya reps kept telling me to try next timeI do not always have things to buy in ***, if saveya allowed me to return the cards, there would not be this much trouble by nowI did not receive the check indicated in their previous responseI've moved a few months ago, the check was probably sent to my old addressMy current address is [redacted] Regards, [redacted] ***

Hello ***! Thanks for reaching out to SaveYa regarding this issueIn looking at your order history and our compliance partner's response, we're unable to provide the reason for the block on your account for security reasonsWe know it's frustrating that we can't provide more details or specific criteria on which we screen our orders, but we do it for both our customer's privacy and our securityAs you've requested, your SaveYa account has been closedAll the best,SaveYa Customer Support

Hello [redacted] , Thanks for contacting GiftCards.com regarding order saveya- [redacted] One of our customer service representatives reached out in response to your ticket CSRHD- [redacted] yesterday, 1/19, letting you know that we were unable to accept your order as it was never confirmedWe do not alter the balance or withdraw funds from gift codes that are submitted for acquisitionThe balance of your [redacted] gift code was used in its entirety on 11/for an online order at [redacted] .com as indicated by [redacted] ’s provided transaction history, the date which your order was submittedAs this order was never confirmed, we never acquired this gift code to sellWe are unable to pay you for something that we did not accept or acquire-GiftCards.com

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (pending receipt of the promised check) is satisfactory to me Regards, [redacted]

Hi [redacted] Thanks for contacting SaveYa regarding this issueWe do include in our Terms of Service that we reserve the right to decline access to the platform if we so chooseOur compliance department reviewed your account information and determined the block that was placed remainWe don't release the specific criteria that our compliance department screens and reviews accounts on for our security and customer privacy reasons, and apologize for the inconvenience that this has causedWe have removed your account information and closed your account as you've requested Best regards,The SaveYa Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]