Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks to Blossom Chevrolet for expressing that they are working to reverse the purchasing agreement. Under the guardianship act I have a duty under the act/ court order to protect my daughter as her guarding. I will wait for the dealer to furnish me documents showing reversal of the purchasing agreement. A criminal named [redacted], ** took undue advantage of my daughter. Sure, I understand Blossom's effort and sure I would bring my business to Chevrolet in the future.
Regards,
[redacted]
Blossom left a message with the customers mother, who says that she should be the point of contact. The message was left 4 days ago stating that we will reimburse her for the plates and mats.
Blossom Chevrolet Collision has agreed to reimburse the customer for their expenses in this matter. We have reached out to the customer to assure them that we will have their check in the next few days.
The customers vehicle arrived at our dealership with a no start problem. The battery was completely dead. We charged the battery and were able to get it running for a short period of time. The van was running rough and died. It showed signs of fuel and/or ignition problems. We requested further...
diagnosis from customer which the customer declined. We apologize if there was a miscommunication between us and the customer concerning the diagnostic procedure when they called us. We will be reimbursing the customer in the interest of customer satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Here is the final follow-up message from manager Luis S[redacted] at Blossom Chevrolet.
"As to the trade-in option, it is all mostly dependent on the customers current credit profile, income and equity position (among other internal considerations by each finance company). The decision is not made by Blossom Chevrolet but solely by the financial institutions reviewing the customers current circumstances.As to the remaining items we stand behind our original response.Thank you,"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,to place me back inside a vehicle based on my monthly Income I provided them with or return my refund please so I can find another vehicle it is about to be winter in we are without a ride...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I never received an appointment date as stated. I applied for the crazy 88 program, and didn't apply for a brand new vehicle. I faxed all the necessary documents they requested from me. I was told that I was accepted with no money down, but still needed to trade in a vehicle so that could happen. I was constantly thrown a curve ball every time I was told by one person something, then someone else told me something else. I was told at the most that I would only have to pay 88 dollars down, and 88 dollars a month for a vehicle through the crazy 88 program if I wasn't approved for zero down. I was told I would get a call back several times since June, but that never happened. The crazy 88 program through Blossom Chevrolet, works with people with bad credit as well as recent repossessions. That's what the commercial states, as well as what I was told when Blossom contacted me the first time. Then after the fact, it was just a bogus and a lie from Blossom's sales people. I also was told that they have several programs to get anyone in a vehicle, with not so perfect credit. I can't believe they would spend hours of time and effort, just to lie to someone. They obviously look down on people who work hard to try to make ends meat, then want to have them spend their time to submit documents, copies of drivers license,social security cards, as well as pay stubs just to tell that person they're sorry. It took so much time for me to do this. The point is I spoke to several people there, that always told me something different. I can't believe they would do business this way. Even the manager there would not even return my call. There saying for Blossom Chevrolet is "Lordy there good people". I really think that is not the truth. I want something done about the false accusations they stated to the Revdex.com about me not responding, and all the effort I did to try to establish a way to finance a vehicle. I would like to speak to someone about this issue. I know there's a chain of command at Blossom, like the owner or president of the company. They can call me at [redacted] after 2:30 in the afternoon. This needs to be brought to the owner or managements attention, about poor sales practices and lying to potential customers.
We contacted the dealer many times and in writing. They had enough time to get legal onion, and as of to-day they have not responded to our mail. So, Blossom, Chevrolet be requested to act on this matter pursuant to Indiana Guardianship Act. OR the matter be set for mediation. Thankt
Hello [redacted],I am going to contact both the service manager and the fixed-operations director here to discuss this. They will possibly need to get with the mechanic and anyone else directly involved so please allow me a couple of days or more to get you an answer on this. I don't know why...
they did not get something in writing for you regarding a loose oil filter.Regards,Brian [redacted]Business Development DirectorBlossom Chevrolet, Inc.317-357-1121 x7268
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]There was NO response, ONLY message from business, stating this complaint has been turned over to the Fixed Operations Director, for further research......................I take this as an information ONLY response, I am awaiting further communication(s)......?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This reply does NOT reference the base labor rate. In addition, the extended warranty provider, NOT me was given (thru UNKNOWN correspondence) this price. The extended warranty previously APPROVED 3.7hrs @ $116.00/hr., TOTALING $429.20. The TOTAL labor shown on Blossom's customer copy invoice was for $593.39...I was told the DIFFERENCE [redacted]could be[redacted]the cost of alignment(129.95) + $58.00, (1/2 hour, base labor rate..NO WHERE on MY customer copy is there reference/cost breakdown to 'an alignment and parts'. WHY am I NOT able see/have for MY records, this 'agreed' service? Would you NOT want to have accurate/complete records concerning YOUR vehicle maintenance?Is this the way Blossom lumps it's 'LABOR' charges, on ALL invoices, hoping it's never questioned? Does Blossom perform services('an alignment and parts') and NOT put this performed maintenance on ALL invoices? MY invoice (customer copy) shows NO alignment.........?
Regards,
[redacted]
Ms. [redacted] had her Malibu towed to Blossom Chevrolet on January 19th, 2016 stating that the key would not come out of the ignition. Our technician looked at the vehicle on the same day and presented the Advisor with an estimate to repair the ignition as well as several unrelated repair and...
maintenance needs. The entire estimate was $2,500 and $700 of that was for the ignition cylinder and to clean a “sticky substance” from the shifter. We also gave her a 10% discount on this visit to help her get the entire repair completed. Her total bill after discount was $2,302.80. The customer agreed to this and did not ask for the shifter to be replaced during this visit. On her return visit she told our advisor that she remembered us telling her we cleaned the shifter but now she wanted it replaced. She told our Service Manager that she wanted it replaced for free but he negotiated that we split the expense and we charged her $250 for the $500 repair. She agreed and we replaced her shifter. During her first visit, our advisor called several times and left messages for Ms. [redacted] before the repairs and did not get a return call until the vehicle had been here over a week. The same things happened again after the repairs, several messages left with no return call from the customer for over a week. Then another 2 weeks passed before she came to pick up here vehicle. These calls are all documented on the attached repair order copy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am taking their response under advisement, and I will wait for Blossom's lawyer's response in this matter. I will act accordingly with Revdex.com after I get information from their attorney.
[redacted]
To Whom It May Concern: We are receipt of your January 26, 2017 correspondence enclosing a grievance filed by [redacted]. Mr. [redacted] claims to be guardian to a young woman named “[redacted]”. On November 15, 2016, [redacted] came to Blossom with her boyfriend, [redacted]. Neither Mr. [redacted] nor Ms. [redacted] disclosed to Blossom that she was a “protected person” under Indiana guardianship law. Blossom did not have any reason to believe that she was a protected person at the time she executed the purchase agreement. Immediately after we received notice from Mr. [redacted] regarding Ms. [redacted]’s status as a protected person, we contacted our attorney. Our counsel obtained the court records related to Mr. [redacted]’s claim and performed a thorough review of them. We also conducted an internal review of the agreement signed by Ms. [redacted], interviewed our employees associated with the deal, consulted with our legal counsel, and reviewed the actual Court documents. Notwithstanding contrary advice from our attorneys, we have agreed to accommodate Mr. [redacted]’s request. Prior to receipt of your correspondence we already initiated a reversal of the purchase agreement as it relates to Ms. [redacted]. Our management team understands Mr. [redacted]’s concern for his daughter, however, we hope that Mr. [redacted] understands we must conduct a due diligence analysis to protect Blossom’s interests prior to making determinations regarding the reversal of a purchase agreement. It is our hope that this satisfactorily resolves the matter with Mr. [redacted] and that he considers us for his family’s future automotive needs. Kind regards, Blossom Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I have stated on numerous occasions now, I am looking for my paperwork to reflect only the FACT that my oil filter was loose enough to be removed with two fingers, which obviously is not the proper torque. The service coordinator agreed to put this on the paper work and Blossom did not do it. I was told at checkout that it would be done. Then when I asked where the revised paperwork was I was told they would not put it in writing. They have reneged on their verbal commitment. The current paperwork reflects their OPINION as to an oil leak. I have reason to believe that my truck had a fatal breakdown because the previous company that performed an oil change failed to tighten the oil filter, which led to a catastrophic leak damaging my crankshaft module. This is agreed upon by [redacted] from Blossom Chevrolet as noted in his email. This can be resolved if my paperwork is corrected to reflect the FACTS of the matter and not their OPINION. I am really finding it hard to understand how they can commit to something and not follow through. This is completely unacceptable.
Regards,
[redacted]
We asked the customer to retrieve all of his personal belongings when he dropped off his vehicle. The repairs were to be made to the rear quarter, rear bumper and rear body panel, so it was necessary to work inside the trunk. When we started the repairs our technician discovered a shotgun in...
the trunk and we had to call the customer to retrieve it. Several days later the customer called and said that he had left an IPod in a black case, inside a Ziploc bag in the trunk. He asked us to make sure it was still there. We searched the car and did not find an IPod, however we did find a hand gun inside a black case in a Ziploc bag in the trunk of his car. I would have thought that if he forgot there was a handgun in his car when he dropped it off, he would have at least remembered it when we called him to get his shotgun. He now has his car and all of his weapons. We also told him that we will reimburse him for his $6 pillow.
Our Office Manager has contacted the customer 3 times to let him know that we have his wheel cover and the money for his cushion. He has not returned to our facility yet. We will take care of these items when he returns.
Our Business Development Manager called the customer on 10/21/15 to thank them for their inquiry. She documents the customers comments as she is talking with them. The customer comments at that time were that she came by the delaership that same day and spoke to one of our sales people, now she is...
saying that she did not come by the dealership. We have a signed authorization to pull her credit. Any time there is an inquiry on credit, it will show up. That cannot be changed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks to Blossom Chevrolet for expressing that they are working to reverse the purchasing agreement. Under the guardianship act I have a duty under the act/ court order to protect my daughter as her guarding. I will wait for the dealer to furnish me documents showing reversal of the purchasing agreement. A criminal named [redacted], ** took undue advantage of my daughter. Sure, I understand Blossom's effort and sure I would bring my business to Chevrolet in the future.
Regards,
[redacted]
Blossom left a message with the customers mother, who says that she should be the point of contact. The message was left 4 days ago stating that we will reimburse her for the plates and mats.
Blossom Chevrolet Collision has agreed to reimburse the customer for their expenses in this matter. We have reached out to the customer to assure them that we will have their check in the next few days.
The customers vehicle arrived at our dealership with a no start problem. The battery was completely dead. We charged the battery and were able to get it running for a short period of time. The van was running rough and died. It showed signs of fuel and/or ignition problems. We requested further...
diagnosis from customer which the customer declined. We apologize if there was a miscommunication between us and the customer concerning the diagnostic procedure when they called us. We will be reimbursing the customer in the interest of customer satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Here is the final follow-up message from manager Luis S[redacted] at Blossom Chevrolet.
"As to the trade-in option, it is all mostly dependent on the customers current credit profile, income and equity position (among other internal considerations by each finance company). The decision is not made by Blossom Chevrolet but solely by the financial institutions reviewing the customers current circumstances.As to the remaining items we stand behind our original response.Thank you,"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,to place me back inside a vehicle based on my monthly Income I provided them with or return my refund please so I can find another vehicle it is about to be winter in we are without a ride...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I never received an appointment date as stated. I applied for the crazy 88 program, and didn't apply for a brand new vehicle. I faxed all the necessary documents they requested from me. I was told that I was accepted with no money down, but still needed to trade in a vehicle so that could happen. I was constantly thrown a curve ball every time I was told by one person something, then someone else told me something else. I was told at the most that I would only have to pay 88 dollars down, and 88 dollars a month for a vehicle through the crazy 88 program if I wasn't approved for zero down. I was told I would get a call back several times since June, but that never happened. The crazy 88 program through Blossom Chevrolet, works with people with bad credit as well as recent repossessions. That's what the commercial states, as well as what I was told when Blossom contacted me the first time. Then after the fact, it was just a bogus and a lie from Blossom's sales people. I also was told that they have several programs to get anyone in a vehicle, with not so perfect credit. I can't believe they would spend hours of time and effort, just to lie to someone. They obviously look down on people who work hard to try to make ends meat, then want to have them spend their time to submit documents, copies of drivers license,social security cards, as well as pay stubs just to tell that person they're sorry. It took so much time for me to do this. The point is I spoke to several people there, that always told me something different. I can't believe they would do business this way. Even the manager there would not even return my call. There saying for Blossom Chevrolet is "Lordy there good people". I really think that is not the truth. I want something done about the false accusations they stated to the Revdex.com about me not responding, and all the effort I did to try to establish a way to finance a vehicle. I would like to speak to someone about this issue. I know there's a chain of command at Blossom, like the owner or president of the company. They can call me at [redacted] after 2:30 in the afternoon. This needs to be brought to the owner or managements attention, about poor sales practices and lying to potential customers.
We contacted the dealer many times and in writing. They had enough time to get legal onion, and as of to-day they have not responded to our mail. So, Blossom, Chevrolet be requested to act on this matter pursuant to Indiana Guardianship Act. OR the matter be set for mediation. Thankt
Hello [redacted],I am going to contact both the service manager and the fixed-operations director here to discuss this. They will possibly need to get with the mechanic and anyone else directly involved so please allow me a couple of days or more to get you an answer on this. I don't know why...
they did not get something in writing for you regarding a loose oil filter.Regards,Brian [redacted]Business Development DirectorBlossom Chevrolet, Inc.317-357-1121 x7268
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]There was NO response, ONLY message from business, stating this complaint has been turned over to the Fixed Operations Director, for further research......................I take this as an information ONLY response, I am awaiting further communication(s)......?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]This reply does NOT reference the base labor rate. In addition, the extended warranty provider, NOT me was given (thru UNKNOWN correspondence) this price. The extended warranty previously APPROVED 3.7hrs @ $116.00/hr., TOTALING $429.20. The TOTAL labor shown on Blossom's customer copy invoice was for $593.39...I was told the DIFFERENCE [redacted]could be[redacted]the cost of alignment(129.95) + $58.00, (1/2 hour, base labor rate..NO WHERE on MY customer copy is there reference/cost breakdown to 'an alignment and parts'. WHY am I NOT able see/have for MY records, this 'agreed' service? Would you NOT want to have accurate/complete records concerning YOUR vehicle maintenance?Is this the way Blossom lumps it's 'LABOR' charges, on ALL invoices, hoping it's never questioned? Does Blossom perform services('an alignment and parts') and NOT put this performed maintenance on ALL invoices? MY invoice (customer copy) shows NO alignment.........?
Regards,
[redacted]
Ms. [redacted] had her Malibu towed to Blossom Chevrolet on January 19th, 2016 stating that the key would not come out of the ignition. Our technician looked at the vehicle on the same day and presented the Advisor with an estimate to repair the ignition as well as several unrelated repair and...
maintenance needs. The entire estimate was $2,500 and $700 of that was for the ignition cylinder and to clean a “sticky substance” from the shifter. We also gave her a 10% discount on this visit to help her get the entire repair completed. Her total bill after discount was $2,302.80. The customer agreed to this and did not ask for the shifter to be replaced during this visit. On her return visit she told our advisor that she remembered us telling her we cleaned the shifter but now she wanted it replaced. She told our Service Manager that she wanted it replaced for free but he negotiated that we split the expense and we charged her $250 for the $500 repair. She agreed and we replaced her shifter. During her first visit, our advisor called several times and left messages for Ms. [redacted] before the repairs and did not get a return call until the vehicle had been here over a week. The same things happened again after the repairs, several messages left with no return call from the customer for over a week. Then another 2 weeks passed before she came to pick up here vehicle. These calls are all documented on the attached repair order copy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am taking their response under advisement, and I will wait for Blossom's lawyer's response in this matter. I will act accordingly with Revdex.com after I get information from their attorney.
[redacted]
To Whom It May Concern: We are receipt of your January 26, 2017 correspondence enclosing a grievance filed by [redacted]. Mr. [redacted] claims to be guardian to a young woman named “[redacted]”. On November 15, 2016, [redacted] came to Blossom with her boyfriend, [redacted]. Neither Mr. [redacted] nor Ms. [redacted] disclosed to Blossom that she was a “protected person” under Indiana guardianship law. Blossom did not have any reason to believe that she was a protected person at the time she executed the purchase agreement. Immediately after we received notice from Mr. [redacted] regarding Ms. [redacted]’s status as a protected person, we contacted our attorney. Our counsel obtained the court records related to Mr. [redacted]’s claim and performed a thorough review of them. We also conducted an internal review of the agreement signed by Ms. [redacted], interviewed our employees associated with the deal, consulted with our legal counsel, and reviewed the actual Court documents. Notwithstanding contrary advice from our attorneys, we have agreed to accommodate Mr. [redacted]’s request. Prior to receipt of your correspondence we already initiated a reversal of the purchase agreement as it relates to Ms. [redacted]. Our management team understands Mr. [redacted]’s concern for his daughter, however, we hope that Mr. [redacted] understands we must conduct a due diligence analysis to protect Blossom’s interests prior to making determinations regarding the reversal of a purchase agreement. It is our hope that this satisfactorily resolves the matter with Mr. [redacted] and that he considers us for his family’s future automotive needs. Kind regards, Blossom Chevrolet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I have stated on numerous occasions now, I am looking for my paperwork to reflect only the FACT that my oil filter was loose enough to be removed with two fingers, which obviously is not the proper torque. The service coordinator agreed to put this on the paper work and Blossom did not do it. I was told at checkout that it would be done. Then when I asked where the revised paperwork was I was told they would not put it in writing. They have reneged on their verbal commitment. The current paperwork reflects their OPINION as to an oil leak. I have reason to believe that my truck had a fatal breakdown because the previous company that performed an oil change failed to tighten the oil filter, which led to a catastrophic leak damaging my crankshaft module. This is agreed upon by [redacted] from Blossom Chevrolet as noted in his email. This can be resolved if my paperwork is corrected to reflect the FACTS of the matter and not their OPINION. I am really finding it hard to understand how they can commit to something and not follow through. This is completely unacceptable.
Regards,
[redacted]
We asked the customer to retrieve all of his personal belongings when he dropped off his vehicle. The repairs were to be made to the rear quarter, rear bumper and rear body panel, so it was necessary to work inside the trunk. When we started the repairs our technician discovered a shotgun in...
the trunk and we had to call the customer to retrieve it. Several days later the customer called and said that he had left an IPod in a black case, inside a Ziploc bag in the trunk. He asked us to make sure it was still there. We searched the car and did not find an IPod, however we did find a hand gun inside a black case in a Ziploc bag in the trunk of his car. I would have thought that if he forgot there was a handgun in his car when he dropped it off, he would have at least remembered it when we called him to get his shotgun. He now has his car and all of his weapons. We also told him that we will reimburse him for his $6 pillow.
Our Office Manager has contacted the customer 3 times to let him know that we have his wheel cover and the money for his cushion. He has not returned to our facility yet. We will take care of these items when he returns.
Our Business Development Manager called the customer on 10/21/15 to thank them for their inquiry. She documents the customers comments as she is talking with them. The customer comments at that time were that she came by the delaership that same day and spoke to one of our sales people, now she is...
saying that she did not come by the dealership. We have a signed authorization to pull her credit. Any time there is an inquiry on credit, it will show up. That cannot be changed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]