Blossom Chevrolet Management reached out to the customer by phone on Wednesday, 2/10/to apologize for not providing her more timely update on her credit applicationWe also expressed our appreciation for her detailed feedbackDuring this call it was explained to the customer that based on her
specific circumstances the lenders were unwilling to extend her credit at this timeTypically a lender will require years of tax returns for a self-employeed applicant, which she was not able to provide because her business was not that seasonedShe did provide months of bank statements but that was insufficient when combined with her credit profileLenders will sometimes be more lenient with an applicant that has excellent credit.The customers credit report was only pulled onceOnce it was identified that we were unable to assist the customer after talking with multiple underwriters, it was arranged to have the customer and her family transported back homeWe are not happy with the fact that we were unable to meet the customers transportation needs and are appreciative of the feedback
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this response/resolution is satisfactory to meThough in the response, the business stated they left a voicemail with my mother saying I would be reimbursed for the license plate and floor mats but the voicemail does not state that informationThe voicemail stated to call Jerd C*** back but my mother was unable to return his phone call because of the Verizon cellphone towers being down.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a phone call shortly after dropping my car off at Blossom that there was a "loaded gun" in the trunk of my car. They seemed paranoid. The gun was not not loaded and was stored in accordance with state law. They should have called me before they moved the items in my trunk. The 2nd complaint I filed was after I called in to Blossom to ask about the black case in my car- which they opened. The first call I received from them regarding this matter was a message on my phone stating that there was no black case in my car. This was upsetting and is what caused me to file the 2nd complaint. Later that same day I received another voice message that Blossom had found the black case in my car. I was considering withdrawing the 2nd Revdex.com complaint until I arrived to pick up my car and found one of my wheel covers to be missing. Also I am not certain that all of the tire replacement kit was returned to the trunk. Driving out to Blossom is exhausting, minutes each wayI also have an ADA recognized disability which makes matters worse.
Regards,
*** ***
The customer had several maintenance items completed on her car including the transmission flushYou do not replace the filter when you flush a system, this is the recommended procedure from GMA transmission flush cannot cause the fuel issue that she is describingWe also performed a recall
on the customers vehicle that involved removing the fuel tankThe fuel lines were corroded and began to leak a few days after she leftWe replaced the lines and split the cost of that repair with herWe would be happy to reimburse her the $that she paid to replace the fuel lines in an effort to satisfy her needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The business did not tell the truth, my truck came back to them because they could not find the problem with my air conditioning, they removed the Freon and then they put it back in because my air was low on Freon, they said they sent their machine in for repair that checked the FreonMy truck went back to them because their mechanic could not figure out what was wrong with the air conditioning so he had to call GM to see if they could help them find the problemYour dash does not crack because of the weather, if that's the case my two older vehicles are older than this one and their dash is not crackedWhen I called one time while they had my truck the supervisor over the mechanic's told me his tech had my dash apart trying to find the problem and this is when they called GM to help themThe supervisor and the mechanic is not telling the truth to what they did to my truckI have the paper work to show what they did to my truck
We have reviewed all of the paperwork on the customers AvalancheDuring the original repair we found that someone had overcharged the air conditioning systemIt is designed to have pounds of Freon but had pounds when we started diagnosisWe evacuated the system and restored it to its proper chargeWe then began diagnosis on the air flow problemOur technician called GM Technical Assistance and they determined that the module was defectiveWe replace the moduleThis does not require removing the dash padThe customer returned approximately week later with an A/C concernWe replaced an actuator under the dash at no charge to the customerThe customer returned a few days later with the same problem and we again replaced an actuator under the dash at no charge to the customerWe have reviewed all of the paperwork and verified that the dash was never removed during any of the repairsBlossom Chevrolet is more than happy to replace the dash pad at a discounted price for customer satisfaction but holds no fault in the cracks that have occurred in the dash pad of the vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.](1) WHY, WHY is the REPAIR (front end alignment) NOT on any invoices? Shouldn't ALL/ANY repairs be noted on the repair invoice? Is the 'alignment NOT calculated as a separate repair' & NOT on an invoice also an industry wide standard practice?(2) The 'AUTHORIZED' labor rate from extended warranty was for hrs @ $= $429.20, NOT $593.39...(3) IF, this is just that simple, 'write another repair order', why NOT do this before now?? This is NOT an error on Blossom's part, it seems like an attempt to charge for unauthorized repairsWhy NOT put ALL repairs on invoice? ?
Regards,
*** ***
I am forwarding the customers response to *** ***'s response back to Jerd. Please allow a reasonable time for a reply.Thanks,Brian S*Blossom Chevrolet, Inc
Blossom Chevrolet has brought the customers car back in to the shop for an inspection after the unfortunate mistakeWe did discover that the brake line was bent and we have replaced it at no charge to the customerThe shock was not found to be brokenIt only had the dust boot
moved out of place and that was also fixed at no charge to the customerThe customer's coil spring was found to be broken, however both ends of the broken metal coil are severely rustedThis amount of rust could not occur in the matter of a few daysIt would take several months for this to occur, which shows that the spring was previously broken To summarize, Blossom Chevrolet has replaced the damaged brake line, re-aligned the dust boot on the shock, inspected the shock and found it to not be brokenThe customer has a previously broken spring
Blossom was never provided with any documentation re: the customer's guardianship at the time of the sale. Blossom denies making any representations to any of its customers. The first Blossom learned of the guardianship was two days after they were contacted by someone purporting to
be the customer's guardian. Shortly after receiving information from the customer's purported guardian, Blossom contacted legal counsel to determine what action can be taken to assist in this matter. Legal counsel is currently in the process of determining whether the contract is void, voidable, or whether additional action to enforce the contract should be taken
Blossom Chevrolet Collision Center offers loaner vehicles to customers as a courtesyWe have a limited supply of these vehiclesBy law these vehicles have to be plated properlyWe cannot just take a car off of the new or used car lot and throw a plate on it for a customer to driveAll insured
have the ability to purchase rental coverage from their insurance companies when they purchase their car insuranceWhen a person is involved in an accident and they did not purchase rental coverage from their insurance company, we try to accommodate them with a loanerWe had other customers that did not return their loaners when expected and it caused us to not have one available when this customer wanted to drop his vehicle off for repairWe have attempted to reschedule with him a couple of times but have not been able to meet his busy scheduleWe did reach out to the customer earlier today and he is scheduled to drop his car off for repair and pick up one of our loaners tomorrow morning
Hello, we are in receipt of the complaint ID *** regarding *** ** *** The message was delivered into our Bulk Mail folder and I just discovered it earlier today while looking for something else.I will get the complaint to the proper management for review and a response.Regards,Brian
***Blossom Chevrolet, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
An I can be reached at *** *** *** *** *** ...in I also went in in August to ask they trade me out the car before I got behind in weekly payment after their switch in lease agreement in they denied me the trade due to income then my son gets a job work his job long enough to finally gain the hang in a routine to be forced to experience his first fired because mom me couldnt pay the weekly new aggreement that I feel tricked into signing in the first case because I Told the Whole Blossom Staff I only receive monthly in would only make Monthly payments on any vehicle to qualify me I made inside Blossom two monthly payments in the amount of dollars after that Blossom stated I had to go establish me a Debit card Walmart or Ach I did in they stated for me to contact Autotrak from there I was transferred unawarely to Autotrak weekly that became inconsistant went from or to to a week in Thats where it stayed an I had no choice than to back up because I could have died tryna make weekly payments on a fixed monthly income to Autotrakk who had their convience in humiliating me on several ocasions...pleas know that *** *** Blossom Complaint have Not been resolved as of 10/28/
Regards,
*** ***
To: Revdex.comRe: Complaint ID: *** *** * ***This complaint has been turned over to Blossom's fixed-operations director to look into and to later issue a formal reply after he has done his needed research into this matter.Regards,Brian S*Blossom Chevrolet, Inc.317-357-
The following response and PDF file attachment is from *** ***, Fixed-Operations Director at Blossom Chevrolet."Blossom Chevrolet has addressed the customer's on several occassions but in person and in writingThe alignment did not print out on the repair orders as a seperate line because it was a part of the entire repair of his front suspension/steeringWe have offered to write a seperate repair order that states the alignment was done on the date of the original repair so that he will have, in writing, that the alignment was performedThe pricing was agreed to prior to the repairs being completedBlossom Chevrolet made several phone calls to get the customer aftermarket parts in order to save him money when the Mazda dealer told us that certain parts were not available seperatelyThere were no unauthorized repairs done to the vehicle." Jerd K C***Fixed Operations DirectorBlossom Chevrolet317-375-3520F 317-375-3510C 317-281-1094jc***@blossomchevy.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11737326, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No, I was not called by either *** *** claims nor Blossom Chevrolet concerning exactly what they were repairing and/or paying for on my car and if I had known I would not have left my vehicle with Blossom to repair what they did to my carI would have taken it someplace else to be repaired and it would not have taken over a week to repair and I would not have needed a rental car to do a half days workThe only reason I took my car to Blossom is because this is where I purchased my car and the repairs I thought they were fixing would be bettercompleted by a Chevrolet company
Regards,
*** ***
Revdex.com: Things they are saying is not trueThey were having problems finding the problem with the air conditioning in my truckThey remove the Freon because they said it was to full then they said it didn't have enough Freon, they said their machine was not working right and they sent it off to be repairedmy truck went right back to them every time I picked it up and the air was not fixedI never waited no week to take it backI think you should just file the complaint because they are never going to say it was their faultI'm going to just call channel news and get them involvedThe guys that worked on my truck did not know how to fix it
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** ***, Blossom's Service Manager expressed that he has already answered the customers concerns and will not be able to accommodate the wishes of the customer nor consider changing what has already been communicated directly with the customer
When the customer came in for the original estimate she told our estimator to write for the whole front of the vehicle. There is damage on both Drivers and Passenger front. We then received an assignment from her insurance company that...
stated the customer hit a parked vehicle with the passenger front corner of her vehicle. When customer dropped vehicle for repairs we called the insurance company and they came out and looked at this vehicle and said they were only covering the passenger front corner. When the insurance company called the customer to inform her of this her reply to them was "I'm too busy just fix my car." She told our estimator the same thing when he called to explain the repairs. Ms. [redacted] seems to think that if you have full coverage then we should have fixed the whole car. We can only do the work that we are paid to do. We did what her insurance company authorized. She did not want to pay us to do the remainder of the work. She needs to work this out with her insurance company. We are willing to do any and all work that we are paid to do.
Blossom Chevrolet Management reached out to the customer by phone on Wednesday, 2/10/to apologize for not providing her more timely update on her credit applicationWe also expressed our appreciation for her detailed feedbackDuring this call it was explained to the customer that based on her
specific circumstances the lenders were unwilling to extend her credit at this timeTypically a lender will require years of tax returns for a self-employeed applicant, which she was not able to provide because her business was not that seasonedShe did provide months of bank statements but that was insufficient when combined with her credit profileLenders will sometimes be more lenient with an applicant that has excellent credit.The customers credit report was only pulled onceOnce it was identified that we were unable to assist the customer after talking with multiple underwriters, it was arranged to have the customer and her family transported back homeWe are not happy with the fact that we were unable to meet the customers transportation needs and are appreciative of the feedback
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this response/resolution is satisfactory to meThough in the response, the business stated they left a voicemail with my mother saying I would be reimbursed for the license plate and floor mats but the voicemail does not state that informationThe voicemail stated to call Jerd C*** back but my mother was unable to return his phone call because of the Verizon cellphone towers being down.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a phone call shortly after dropping my car off at Blossom that there was a "loaded gun" in the trunk of my car. They seemed paranoid. The gun was not not loaded and was stored in accordance with state law. They should have called me before they moved the items in my trunk. The 2nd complaint I filed was after I called in to Blossom to ask about the black case in my car- which they opened. The first call I received from them regarding this matter was a message on my phone stating that there was no black case in my car. This was upsetting and is what caused me to file the 2nd complaint. Later that same day I received another voice message that Blossom had found the black case in my car. I was considering withdrawing the 2nd Revdex.com complaint until I arrived to pick up my car and found one of my wheel covers to be missing. Also I am not certain that all of the tire replacement kit was returned to the trunk. Driving out to Blossom is exhausting, minutes each wayI also have an ADA recognized disability which makes matters worse.
Regards,
*** ***
The customer had several maintenance items completed on her car including the transmission flushYou do not replace the filter when you flush a system, this is the recommended procedure from GMA transmission flush cannot cause the fuel issue that she is describingWe also performed a recall
on the customers vehicle that involved removing the fuel tankThe fuel lines were corroded and began to leak a few days after she leftWe replaced the lines and split the cost of that repair with herWe would be happy to reimburse her the $that she paid to replace the fuel lines in an effort to satisfy her needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The business did not tell the truth, my truck came back to them because they could not find the problem with my air conditioning, they removed the Freon and then they put it back in because my air was low on Freon, they said they sent their machine in for repair that checked the FreonMy truck went back to them because their mechanic could not figure out what was wrong with the air conditioning so he had to call GM to see if they could help them find the problemYour dash does not crack because of the weather, if that's the case my two older vehicles are older than this one and their dash is not crackedWhen I called one time while they had my truck the supervisor over the mechanic's told me his tech had my dash apart trying to find the problem and this is when they called GM to help themThe supervisor and the mechanic is not telling the truth to what they did to my truckI have the paper work to show what they did to my truck
We have reviewed all of the paperwork on the customers AvalancheDuring the original repair we found that someone had overcharged the air conditioning systemIt is designed to have pounds of Freon but had pounds when we started diagnosisWe evacuated the system and restored it to its proper chargeWe then began diagnosis on the air flow problemOur technician called GM Technical Assistance and they determined that the module was defectiveWe replace the moduleThis does not require removing the dash padThe customer returned approximately week later with an A/C concernWe replaced an actuator under the dash at no charge to the customerThe customer returned a few days later with the same problem and we again replaced an actuator under the dash at no charge to the customerWe have reviewed all of the paperwork and verified that the dash was never removed during any of the repairsBlossom Chevrolet is more than happy to replace the dash pad at a discounted price for customer satisfaction but holds no fault in the cracks that have occurred in the dash pad of the vehicle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.](1) WHY, WHY is the REPAIR (front end alignment) NOT on any invoices? Shouldn't ALL/ANY repairs be noted on the repair invoice? Is the 'alignment NOT calculated as a separate repair' & NOT on an invoice also an industry wide standard practice?(2) The 'AUTHORIZED' labor rate from extended warranty was for hrs @ $= $429.20, NOT $593.39...(3) IF, this is just that simple, 'write another repair order', why NOT do this before now?? This is NOT an error on Blossom's part, it seems like an attempt to charge for unauthorized repairsWhy NOT put ALL repairs on invoice? ?
Regards,
*** ***
I am forwarding the customers response to *** ***'s response back to Jerd. Please allow a reasonable time for a reply.Thanks,Brian S
*Blossom Chevrolet, Inc
Blossom Chevrolet has brought the customers car back in to the shop for an inspection after the unfortunate mistakeWe did discover that the brake line was bent and we have replaced it at no charge to the customerThe shock was not found to be brokenIt only had the dust boot
moved out of place and that was also fixed at no charge to the customerThe customer's coil spring was found to be broken, however both ends of the broken metal coil are severely rustedThis amount of rust could not occur in the matter of a few daysIt would take several months for this to occur, which shows that the spring was previously broken To summarize, Blossom Chevrolet has replaced the damaged brake line, re-aligned the dust boot on the shock, inspected the shock and found it to not be brokenThe customer has a previously broken spring
Blossom was never provided with any documentation re: the customer's guardianship at the time of the sale. Blossom denies making any representations to any of its customers. The first Blossom learned of the guardianship was two days after they were contacted by someone purporting to
be the customer's guardian. Shortly after receiving information from the customer's purported guardian, Blossom contacted legal counsel to determine what action can be taken to assist in this matter. Legal counsel is currently in the process of determining whether the contract is void, voidable, or whether additional action to enforce the contract should be taken
Blossom Chevrolet Collision Center offers loaner vehicles to customers as a courtesyWe have a limited supply of these vehiclesBy law these vehicles have to be plated properlyWe cannot just take a car off of the new or used car lot and throw a plate on it for a customer to driveAll insured
have the ability to purchase rental coverage from their insurance companies when they purchase their car insuranceWhen a person is involved in an accident and they did not purchase rental coverage from their insurance company, we try to accommodate them with a loanerWe had other customers that did not return their loaners when expected and it caused us to not have one available when this customer wanted to drop his vehicle off for repairWe have attempted to reschedule with him a couple of times but have not been able to meet his busy scheduleWe did reach out to the customer earlier today and he is scheduled to drop his car off for repair and pick up one of our loaners tomorrow morning
Hello, we are in receipt of the complaint ID *** regarding *** ** *** The message was delivered into our Bulk Mail folder and I just discovered it earlier today while looking for something else.I will get the complaint to the proper management for review and a response.Regards,Brian
***Blossom Chevrolet, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
An I can be reached at *** *** *** *** *** ...in I also went in in August to ask they trade me out the car before I got behind in weekly payment after their switch in lease agreement in they denied me the trade due to income then my son gets a job work his job long enough to finally gain the hang in a routine to be forced to experience his first fired because mom me couldnt pay the weekly new aggreement that I feel tricked into signing in the first case because I Told the Whole Blossom Staff I only receive monthly in would only make Monthly payments on any vehicle to qualify me I made inside Blossom two monthly payments in the amount of dollars after that Blossom stated I had to go establish me a Debit card Walmart or Ach I did in they stated for me to contact Autotrak from there I was transferred unawarely to Autotrak weekly that became inconsistant went from or to to a week in Thats where it stayed an I had no choice than to back up because I could have died tryna make weekly payments on a fixed monthly income to Autotrakk who had their convience in humiliating me on several ocasions...pleas know that *** *** Blossom Complaint have Not been resolved as of 10/28/
Regards,
*** ***
To: Revdex.comRe: Complaint ID: *** *** * ***This complaint has been turned over to Blossom's fixed-operations director to look into and to later issue a formal reply after he has done his needed research into this matter.Regards,Brian S
*Blossom Chevrolet, Inc.317-357-
The following response and PDF file attachment is from *** ***, Fixed-Operations Director at Blossom Chevrolet."Blossom Chevrolet has addressed the customer's on several occassions but in person and in writingThe alignment did not print out on the repair orders as a seperate line because it was a part of the entire repair of his front suspension/steeringWe have offered to write a seperate repair order that states the alignment was done on the date of the original repair so that he will have, in writing, that the alignment was performedThe pricing was agreed to prior to the repairs being completedBlossom Chevrolet made several phone calls to get the customer aftermarket parts in order to save him money when the Mazda dealer told us that certain parts were not available seperatelyThere were no unauthorized repairs done to the vehicle." Jerd K C***Fixed Operations DirectorBlossom Chevrolet317-375-3520F 317-375-3510C 317-281-1094jc***@blossomchevy.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11737326, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No, I was not called by either *** *** claims nor Blossom Chevrolet concerning exactly what they were repairing and/or paying for on my car and if I had known I would not have left my vehicle with Blossom to repair what they did to my carI would have taken it someplace else to be repaired and it would not have taken over a week to repair and I would not have needed a rental car to do a half days workThe only reason I took my car to Blossom is because this is where I purchased my car and the repairs I thought they were fixing would be bettercompleted by a Chevrolet company
Regards,
*** ***
Revdex.com: Things they are saying is not trueThey were having problems finding the problem with the air conditioning in my truckThey remove the Freon because they said it was to full then they said it didn't have enough Freon, they said their machine was not working right and they sent it off to be repairedmy truck went right back to them every time I picked it up and the air was not fixedI never waited no week to take it backI think you should just file the complaint because they are never going to say it was their faultI'm going to just call channel news and get them involvedThe guys that worked on my truck did not know how to fix it
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** ***, Blossom's Service Manager expressed that he has already answered the customers concerns and will not be able to accommodate the wishes of the customer nor consider changing what has already been communicated directly with the customer
When the customer came in for the original estimate she told our estimator to write for the whole front of the vehicle. There is damage on both Drivers and Passenger front. We then received an assignment from her insurance company that...
stated the customer hit a parked vehicle with the passenger front corner of her vehicle. When customer dropped vehicle for repairs we called the insurance company and they came out and looked at this vehicle and said they were only covering the passenger front corner. When the insurance company called the customer to inform her of this her reply to them was "I'm too busy just fix my car." She told our estimator the same thing when he called to explain the repairs. Ms. [redacted] seems to think that if you have full coverage then we should have fixed the whole car. We can only do the work that we are paid to do. We did what her insurance company authorized. She did not want to pay us to do the remainder of the work. She needs to work this out with her insurance company. We are willing to do any and all work that we are paid to do.