Samsung Electronics America Inc.

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provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Tablet. We have offered the customer an exchange as an accommodation.  The customer has accepted our model offer and we have initiated the exchange process. We apologize for any inconveniences and delays...

the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]8.  Thank you.

Samsung has contacted the customer regarding their washer. The customer has been provided with the TLW line to assist with the repair service, so that the unit...

may be repaired. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review.  However in Mr. [redacted] case, he was previously advised that the device he sent in for repair was determined to have been rooted which automatically voids Samsung’s warranty.  The agent who handled the claim further advised Mr. [redacted] that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time.  Samsung’s stance remains the same.  Due to the device being rooted, no accommodations can be made for this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mr. [redacted]’s claim in regards to his Samsung S2 Gear device.  Our system shows the agent handling the claim spoke with Mr. [redacted] on 7/14/17 and informed him that the POP (proof of purchase) has been verified with the retailer and an exchange request; reference Txt# [redacted]...

has been submitted to exchange the device. The agent advised Mr. [redacted] to allow 3-5 business days for the request to be approved after which he will receive a shipping label in order to return the device back to Samsung. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Baby Monitor. As a resolution, we have shipped out a brand new replacement to the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further...

inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I firmly believe that Best Buy is at fault, not Samsung!
Regards,
 [redacted]

Samsung has contacted the customer regarding their Dryer. The customer received a part for his dryer from [redacted] for repair. Samsung cannot send a technician to complete an out of...

warranty repair with a part he received. The out of warranty repair cost would be the responsibility of the customer due to the unit being out of warranty since 2013. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted the customer regarding their washer. The customer has been set up for a refund under transaction # [redacted] and the check was issued on 12/22/2016. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please...

have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon further review of the customer’s file, the customer was emailed the tracking number on 4/18. The email was sent to the email address registered, the tracking number is [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the customer will be contacted and will be helped. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at...

[redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Our files indicate that the customer’s request regarding their Samsung tablet has been reviewed an additional time per customer rebuttal request. Samsung has already offered the customer a $50 E-Gift card for the misinformation. We will not be offering any other additionally compensation as time is not something that is covered under our limited manufacturer’s warranty. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted]. Thank you.

Our files indicate that the customer’s request regarding model # PN43F4500AFXZA has been reviewed an additional time per customer rebuttal request. Samsung has advised to the customer that we will not be modifying our original response. Ms. [redacted] has been offered an out of warranty part(s) accommodation for her physical damage claim. All physical/cosmetic damage voids warranty and would typically be exclusively the responsibility of the consumer to repair, but Samsung has agreed to assist in the parts portion of the repair cost.  The Limited Warranty, paragraph 5, can be referenced for exception/limitations. Samsung respects Ms. [redacted]’s position in this matter but the accommodation currently available will not be modified at this time.  If the customer wishes to proceed with the offer/repair, she just needs to notify Samsung to set up the request. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted]2.  Thank you.

Samsung has contacted the customer regarding their concerns with their.  Acknowledge customer complaint regarding the unit not functioning and reimbursement amount. Customer states when he first purchased the dishwasher he had problems with the unit so SS authorized a SRA for the unit....

Customer states now the unit is not functioning properly again and according to SS warranty there is a lifetime warranty that indicates unit will be replaced for same of comparable unit. Customer states that he is being offered a prorated refund for the product and does not feel that is fair cx states the unit was $899 according to the store rep and feels that ss should provide a full refund. Apologized to the cx; explain unit depreciates in value year over year therefore refund amount would be prorated. Researched file history further regarding previous SRA and found original receipt showing cx paid 214.00 for the unit. Inquired if customer paid any additional money during the exchange. Customer stated no. Educated customer according to the original receipt the refund amount would be 214.00(4[redacted]) Customer then stated the warranty states ss will replace the unit and feels that Samsung should replace it b/c he will not be able to afford to pay the difference in cost. Acknowledge feedback explain warranty states SAMSUNG will repair, replace, or refund this product at our option. This said Samsung can move forward with a buyback based on the amount paid for the unit. Customer states he does not agree with the resolution and will review with his attorney.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # [redacted].  Thank you.

I find it interesting that it was not at their place long enough to cause corrosion yet in the small amount of time I had it in between them fixing it, I did. lol. It only takes a second to spill something on my tablet. Which proves it is possible and likely they spilled something on my tablet.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung television. We have advised to the customer that per the information given by the authorized technician that came to diagnosis the physical damage to her unit the physical damage was caused by installation of...

incorrect screws that were used to connect the television and the stand which caused the stand to break. With this being said, the limited warranty has been voided as it does not cover physical damage and all repair costs are the responsibility of the owner. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5.  Thank you.

Samsung has reviewed Ms. [redacted] claim in regards to her dryer.  Our system shows a refund request was submitted in the amount of $545.16; reference Txt# [redacted] due to no service coverage in her area.  Once Refund Dept. has confirmed that the unit has been picked up and the refund has...

been issued, please allow for 7-10 business days after the check have been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have now, at last received my refund from Samsung.  Thank you very much for your assistance regarding this matter.
Regards,
[redacted]

Samsung has contacted the customer regarding her Smart Phone. The customer has been set up for an exchange and will be sent a Premailer. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact...

Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you