If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As you would not uphold your global warranty out of the country I had the bag brought back to the USA and shipped to a service center who has thus far refused to repair the bag Regards, [redacted]
Revdex.com:Samsonite was kind enough to comply, in a timely manner, with my request for them to pay for the return shipping based upon the information that I provided them I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Samsonite Customer Service contacted and asked me for copies of receipts, baggage tags, etc., which I provided and I have not heard back from them Evidently their customer service people are trained by the same people that train Comcast customer service Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI logged back into my [redacted] account and of course the coupon we had for Samsonite is goneI've contacted [redacted] to see if they can produce what offers you all originally had with them before pulling that one out (obviously that is what happened cause now you can't even search the past deal on the [redacted] website)I wish you all would be truthful and admit that your system messed up because [redacted] had one date while you all had another on the corporate siteMost companies are about integrity but you all are not being truthfulI will be returning the items I purchased in store and online because I don't want to deal with a company that can't admit when their marketing side has made a mistakeThank you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not want their online customer service representatives to contact me because I have already spoke to them previously two times and I was told there was nothing they could do to rectify my concernsI was told I need to speak to "Corporate" in order to immediately solve my concerns Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below At this time I do not feel that the issue has been resolved due to a response that Samsonite will "give me a call" I have already spoken with two people in their web customer service dept The resolution they gave me is not acceptable If they do pay for the shipping for the one damaged item to be returned, then they would send me a replacement To which then I would still have to pay to return both items back to Samsonite I do not want the items The quality is not Samsonite standard The customer service was not good I want nothing to do with this company Simply want my money returned and want them to pay for me to ship both pieces of luggage back to them I do not want to use the luggage because if it simply damages just being shipped to my house I can only imagine what will happen to it (and my items inside the luggage) if used for airplane travel At this time, due to the damaged luggage and the long time it takes for them to determine if they want to "approve" my claim, I have no luggage to be able to use to take on my vacation I am having to borrow money to purchase another set of luggage I want to know that Samsonite will take responsibility and refund me and pay for shipping so I am not stuck with luggage that I will not use Because I am having to purchase more to be able to have some (airport size standard) to take with me Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Unfortunately, we have not come to any resolution, because we do not still have the correct suitcases we ordered.Samsonite/Lipault contacted us directly, and helpfully sent a photo to demonstrate the two kinds of red color cases they sellWe were definitely sent the burgundy, and not the bright red color we ordered.Again, Samsonite/Lipault’s own the General Manager stated they have a problem with their warehouse suitcases color and incorrect labellingSamsonite/Lipault could also simply solve the issue by arranging with [redacted] ***” to send the alternate red colored casesThis is a case of advertisingThis order is long overdueThe resolution is straightforwardIt requires little effort.We would also gladly accept Samsonite/Lipault to send us the correct color cases, directly, as long as they would honor the same price we paid via [redacted] ***.” Please note that we never requested a refund from [redacted] ***;” and a full refund for the total costs we paid out was not received from [redacted] ***,” because of bank and foreign exchange rate card fees ] Regards, [redacted]
We show no previous communication from this consumer with exception from one inquiry in Consumer Relations leadership will follow up with consumer shortly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I misclicking the accept proceed button this morning and I actually didn’t have the response from Samsonite yet, I hope I can cancel that accept email before I actually heard some response from Samsonite!] Regards, [redacted] ***
Consumer was contacted 1/by Samsonite Consumer Relations: He was advised that his credit card company needed to assist with the fraudulent chargesConsumer understood and stated his card was refunded that day
Customer service attempted to contact consumer via email but has not received a response from her please.Dear Ms [redacted] ,Thank you for contacting Shop.Samsonite.com!We appreciate your interest in ordering with us and we have received yourrecent message regarding promotional offers that you would like toreceive/redeem.We have contacted our Corporate Office regarding your inquiry.As the mentioned offers are not offers we have advertised via our website wewould like to ask that you forward any possible information regarding any offerfor further review.We look forward to hearing from you at your earliest convenience.Sincerely, [redacted] Customer ServiceSamsonite
If she wants to reach back out to our customer service anddescribe what the offer is that she thinks she is entitled to, then we can makea determination if we can honor it or not.Please respond to the previous emails sent to consumer by us or she may email [redacted]
Our Consumer Relations supervisor will contact consumer directly to obtain some additional information and assist as needed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As you would not uphold your global warranty out of the country I had the bag brought back to the USA and shipped to a service center who has thus far refused to repair the bag Regards, [redacted]
Consumer Relations will contact consumer asap
Web customer service will contact consumer directly to resolveThanks
Consumer should be contacted by the next business day
Revdex.com:Samsonite was kind enough to comply, in a timely manner, with my request for them to pay for the return shipping based upon the information that I provided them I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Consumer will be contacted by Consumer Relations directly to review warranty process
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Samsonite Customer Service contacted and asked me for copies of receipts, baggage tags, etc., which I provided and I have not heard back from them Evidently their customer service people are trained by the same people that train Comcast customer service Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI logged back into my [redacted] account and of course the coupon we had for Samsonite is goneI've contacted [redacted] to see if they can produce what offers you all originally had with them before pulling that one out (obviously that is what happened cause now you can't even search the past deal on the [redacted] website)I wish you all would be truthful and admit that your system messed up because [redacted] had one date while you all had another on the corporate siteMost companies are about integrity but you all are not being truthfulI will be returning the items I purchased in store and online because I don't want to deal with a company that can't admit when their marketing side has made a mistakeThank you Regards, [redacted]
Consumer Relatuins spvr will contact consumer directly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not want their online customer service representatives to contact me because I have already spoke to them previously two times and I was told there was nothing they could do to rectify my concernsI was told I need to speak to "Corporate" in order to immediately solve my concerns Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below At this time I do not feel that the issue has been resolved due to a response that Samsonite will "give me a call" I have already spoken with two people in their web customer service dept The resolution they gave me is not acceptable If they do pay for the shipping for the one damaged item to be returned, then they would send me a replacement To which then I would still have to pay to return both items back to Samsonite I do not want the items The quality is not Samsonite standard The customer service was not good I want nothing to do with this company Simply want my money returned and want them to pay for me to ship both pieces of luggage back to them I do not want to use the luggage because if it simply damages just being shipped to my house I can only imagine what will happen to it (and my items inside the luggage) if used for airplane travel At this time, due to the damaged luggage and the long time it takes for them to determine if they want to "approve" my claim, I have no luggage to be able to use to take on my vacation I am having to borrow money to purchase another set of luggage I want to know that Samsonite will take responsibility and refund me and pay for shipping so I am not stuck with luggage that I will not use Because I am having to purchase more to be able to have some (airport size standard) to take with me Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Unfortunately, we have not come to any resolution, because we do not still have the correct suitcases we ordered.Samsonite/Lipault contacted us directly, and helpfully sent a photo to demonstrate the two kinds of red color cases they sellWe were definitely sent the burgundy, and not the bright red color we ordered.Again, Samsonite/Lipault’s own the General Manager stated they have a problem with their warehouse suitcases color and incorrect labellingSamsonite/Lipault could also simply solve the issue by arranging with [redacted] ***” to send the alternate red colored casesThis is a case of advertisingThis order is long overdueThe resolution is straightforwardIt requires little effort.We would also gladly accept Samsonite/Lipault to send us the correct color cases, directly, as long as they would honor the same price we paid via [redacted] ***.” Please note that we never requested a refund from [redacted] ***;” and a full refund for the total costs we paid out was not received from [redacted] ***,” because of bank and foreign exchange rate card fees ] Regards, [redacted]
We show no previous communication from this consumer with exception from one inquiry in Consumer Relations leadership will follow up with consumer shortly
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I misclicking the accept proceed button this morning and I actually didn’t have the response from Samsonite yet, I hope I can cancel that accept email before I actually heard some response from Samsonite!] Regards, [redacted] ***
Consumer was contacted 1/by Samsonite Consumer Relations: He was advised that his credit card company needed to assist with the fraudulent chargesConsumer understood and stated his card was refunded that day
Consumer will be contacted directly by our website team
Customer service attempted to contact consumer via email but has not received a response from her please.Dear Ms [redacted] ,Thank you for contacting Shop.Samsonite.com!We appreciate your interest in ordering with us and we have received yourrecent message regarding promotional offers that you would like toreceive/redeem.We have contacted our Corporate Office regarding your inquiry.As the mentioned offers are not offers we have advertised via our website wewould like to ask that you forward any possible information regarding any offerfor further review.We look forward to hearing from you at your earliest convenience.Sincerely, [redacted] Customer ServiceSamsonite