Sam's Club

Hello,  We are very sorry to hear that Mr. & Mrs. [redacted] are disappointed.Our sales staff are not given any customer's credit application information as far as why something was approved or not, so if they shared an assumption with the customer, it was only that,   an...

assumption.   As far as referring Mr. [redacted] to applying on line, no
one can quote what someone qualifies for.   All applications go to our finance underwriters.On the request to remove the inquiry,  our underwriters  can request a mask of the
inquiry which will remove the hard inquiry from other creditors view. However,
they cannot request the mask without having the exact name, address, and SS# of the
applicant.   They also cannot assume that the information they have on file under the name on this complaint,  is this Mr. [redacted],  just by using his name. One of the finance managers has left two messages for Mr. [redacted].  We will need to verify
this personal and private information with the customer.  Also, our finance managers will not be able to discuss his wife’s credit offer with
him.  They will however, discuss his information in his credit file, if he
returns their call.Please ask him to call our toll free number [redacted]   Please ask for [redacted] or [redacted].Thank you

The order the customer is referring to is from 2013 and out of any in home service warranties.    Please find attached the service files and color photos from the extended warranty claim by Uniters 2016.   We would like to remind the customer that if they do...

not use the warranty plan for an approved claim- after five years they may use the amount that they spent to purchase the warranty, on a purchase at any of our Haynes stores.   On order [redacted] August 2013 they spent $319.99.   Their warranty is still in place at this time- should they wish to file another claim.   Warranty information may be obtained on line.thank you.

Dear [redacted],I apologize that your experience was less than outstanding.  I am going to remove the remaining charge from your account, as this was our mistake.  While we pride ourselves on being accurate with every step of the order process, mistakes can be made.  I hope that this fully...

resolves the issue for you.  Please do not hesitate to contact me with any questions.  Please be aware that we do send out month end statements to all of our customers in order to help head off any situations similar to this.  You would have received a statement for January sometime in the first week of February that would have showed any outstanding balance.  Please be sure to review any statement you receive from us to ensure your records match ours.I apologize for any inconvenience this has caused you, and we look forward to serving you in the future for all your propane needs.Sincerely,Brian [redacted]General Manager

Gift Card Hacked - Sam's Club Richmond, Virginia White Oaks. Where this location has the gift card rack is a prime spot for hackers, due to the fact I purchased Darden's Gift Card 12-22-16 as a gift for my Pastor only to learn that one of the card has been used on 12-26-16 and not by my Pastor but by someone. After seeing the news report on Channel 12. I recognized what had happened. I contacted Darden (1-5-17) to let them know that they might want to contact your company about where they have the cards located. I did talked the manager at the Sam's Club on 1-4-17 regarding this matter and she recommended that I called Darden. Now I know its not a Darden problem but Sam's Club problem because of the location of all the gift cards. Please contact your store in Richmond, VA asked to relocate the display to a safe location. I will be contacting Channel 12 and let them know that Sam's Club is another location where gift cards are not I the secure location.

Hello,   We are very sorry to hear that Mr. [redacted] wishes to cancel hisorder.   Most of the casegoods today, and some of the upholsteryproduct,  comes "knocked down" or unassembled.   This is done for a couple of reasons,   1)  it cuts down on...

theprice.  and 2)  a lot of customers pick up merchandise and do nothave a truck, OR, because the merchandise is not assembled,  they canopen the packages or boxes while the product is in the back of their vehicleand take the furniture into the home piece by piece, and actually be able tofit the merchandise through doors or upstairs or get it where ever they wantthe furniture to be.  If the furniture were already built,  it would be difficult to handle, andin many cases, too heavy.  We do have some items that do not knockdown or come apart at all, and most of the time our customers will purchasedelivery for that type of product.Many of our customers will ask how the furniture comes packaged or if it isassembled so they know what they need when they go to customer pick up, andthey can figure out if the product will fit.In the terms & conditions portion of the ticket,   we do have asection that pertains to customer pickup, and it states:MOST ITEMS WILL BE PROVIDED TO YOU IN THE FACTORY CARTON AND REQUIREASSEMBLY.  SHOULD ASSEMBLY BE REQUIRED YOU WILL BE RESPONSIBLE FORASSEMBLING THE PRODUCT.I will attach a copy of the terms and conditions to this file as well as one part of the ticket.I will have a [redacted] or [redacted] contact Mr. [redacted] to find out if he wouldlike to purchase delivery for the chairs,  which would include assembly orif he prefers,  he may schedule a day to go to customer pick up to getthem.    If he would like to cancel the chair portion of theticket that has not yet been picked up,  he may do that.   The table may not be return, as Mr. [redacted] has had that product since 5/14/15.  Our return policy is also located in the terms and conditions.thank you.