Sam's Club

I recently purchased a smart television from my local Sam's Club ..the TV had a grey stop down the center of television obstructing clear view of low light shows so I returned due to television defect..I then purchased a new one under the warranty I purchased with the television. ..I was notified by someone that they thought they had purchased a television that I may have returned to my local Sam's club...by verifying the information they were giving me about the television it was in fact the television I had purchased. ..number one all my information and accounts I had set up on the television was available to them as soon as they plugged in the television and turned it on, including the numbers of my credit card.. I immediately called Sam's Club and spoke to a manager who had informed me that they were not allowed to resell a smart television because it is just like a computer and stores all your information. . I was told I would receive a call within 24 hours. ..I had to call again after no call..the people who purchased my television were told it was on clearance due to b a floor model and only had 24 hours to return if there was a problem...after I called back again to speak to a different manager about the situation she was extremely rude and would not give me any other information as to someone to contact higher up than a store manager. .. this is a very serious matter regarding my personal information and identity !!! Along with being an illegal action by Sam's Club to resell this merchandise. ..if it wouldn't of been a sheer coincidence that the people that repurchased knew who I was this could of turned into a far worse situation for me. A single mother of two can't afford to loose anything that would compromise the future of being an independent sole provider and potentially being involved in identify theft.....

1, very bad system, store management ,keep me waiting
2, very bad phone call support, slow.

Ordered online and paid for it. It's my first online order since registered as new member last week. There are items for new member discount, and I'm just planning to pick up quick and go back to work. When I'm at the store, I waited 20 minutes to get the items ready , and then another 20 minutes just for printing the receipt. And at last I was told it's not paid, and I have to pay again. And the old gentle man even tell me it's like rental car. Since when order food online and pick up is like car rental? I've already got the receipt and confirmation for my payment a day before.

Then I have to pay for the item again and leave and found out the new payment didn't included my new member discount.

Then I call the 866 number customer service, before I can finishing describing what had happened, the lady hung up on me. And I called again for another 20 minutes to see what really had happened.

Finally I was told I have to go back there to talk to the slow store staff to solve the problem. probably will be another 2 hours I guess.

It's Sam's Club's system's error and makes me pay more than I should, and spend more time than I expected. Sam's should solve it for me, not I go there and solve it. And Sams' should compensate for my lost time

Our ADV low price promise states that if the same merchandise goes on sale within 30 days from the date of purchase (lower price, but must have the same delivery and financial terms as the original sale if delivery/financed.)      It must be the same: Same style and...

color, same vendor.   Special orders do not quality for stock merchandise advertising allowances, because they are customer orders.  I apologize for any misunderstanding or miscommunication.    The Store Manager and the Director of Stores have been sent this complaint and the Store Manager shall respond by phone to the customer this week.thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]i will consider the complaint closed  and satisfied after I received delivery of a new un damaged sofa and Return of the damaged sofa on sat July 1, per Kevin,at no cost to me. I will notify the Revdex.com after this has been done to my satisfaction.
Regards,
[redacted]

[redacted] purchased a memory foam mattress that was a special order. We are given a timeframe for delivery to our warehouse by the  manufacturer. Usually the eta is accurate but, regrettably, on this occasion the product was delayed. We regret the frustration and inconvenience that the...

delay caused our customer. The mattress arrived on [redacted] and our sales associate contacted the customer to advise her that it is ready for pick up at our Richmond warehouse. She was also contacted the same day by our business office to complete a refund for the order which she cancelled on [redacted]. We are awaiting her response as to how she wishes to proceed.

Hello,   On the application that was signed at the time of purchase for finance,  the $20.00 is described.   I have [redacted] the paragraph. thank you

I returned my ring 3/15/16 I was told it needed to be authenticated so that my refund could be approved. I spoke with Marianela who is a senior agent there and she said my refund should of been finalized since 4/25/16. She said I apologize I don't know where your money is at and what happened. Twice I was told my ticket had been closed but no one knew why. Emails and me writing down who I spoke with every time did not help. I told them even before they had received my ring that the account that was used to purchase the ring had been closed almost 2 years ago. I had one woman tell me to purchase a Sam's Club gift card and they would refund the money on the card. I literally have been calling everyday day or every 2 weeks to be told something else every time. I get an attitude every time I ask to speak with a supervisor. The emails never include the person's last name or extension number so it's had to speak with the same person. I just called again this morning and spoke with a Mrs. J. who was rude as well. Said she could not get a hold of any of the people I have spoken to but would let them know to call me back. If I do not have a response by the end of today I will be contacting 3 on your side our local news station. I even contacted the store manager at the local Sam's Club in Avondale Eddie V. and he never called to let me know if he was able to do anything about my refund and that was weeks ago.

WENT INTO THE SAMS CLUB IN PINEVILLE NC SOLELY TO GET MY TIRES ROTATED AN ON COMPLETION WHEN THEY WENT TO DRIVE MY CAR OUT OF THE BAY THE INCOMPETENT WORKER USED A CHEVY KEY IN MY BUICKS IGNITION AN BROKE IT. THEY HAD MY CAR TOWED TO MY MECHANIC LIKE THEY WERE GONNA HAVE IT FIXED AN THEY HAVE DENIED MY CLAIM BEFORE THEY HAVE FOUND OUT WHAT REALLY HAPPENED TO THE CAR. THE MANAGER WAS SO RUDE AN THE CLAIMS ADJUSTER HUNG UP ON ME IN MID SENTENCE. SO I'M TAKING THEM TO SMALL CLAIMS COURT TO RESOLVE THIS MATTER.

Dear [redacted]:When Customer contacted me in regards to the problem described in the letter, he explained that right after he assembled the bike, he wanted to use it, but both of the pedals came off. He did mention that once the pedals came off, he noticed the threads on both, the crank...

arms and pedals were damaged and requested replacement parts from us.There are only to causes for the pedals to come off the crank arms, one has to do with an installation error and the other one has to do with lack of maintenance.During installation, if assembler installs the pedals in an angle, he will notice they feel a little tight and if he continues the threads of the crank arms and pedals will get damage. This will cause a problem immediately after the installation.With the time and use, the pedals will get loose, so as part of the maintenance process, we recommend inspecting the pedals periodically to ensure they are tight. If the bike is used while the pedals are loose, the threads on both, pedals and crank arms will get damaged and pedals will come out.| explained customer that our warranty covers manufactory defects only and not consequential damages, based on the description of the problem, this was related to installation error which we don't cover under our warranty policy.Attached is a copy of our warranty schedule for reference.If you have any questions don't hesitate to call me or email me back.Sincerely,[redacted] Product Support Manager Hoist Fitness Systems [redacted]
[redacted]

On April 29th I visited the Kemper Commons Circle location to purchase some items for my boss. I've never been to a Sam's club before, so I was unaware that you had to show your membership card when you first walk in. Since I didn't do this, I received major attitude and nasty looks from the woman at the door. I was looking around for paper towel and toilet paper dispensers and was unable to locate them. I went up to a lady who seemed to be part of management(dressed in a professional outfit instead of uniform) to ask where I could find these. She told me that they do not keep them in stock. I called my boss to let him know and he was able to direct me to where they were in the store very easily. If you're a part of management, you should know what you're talking about and be more willing to help your customers. I go to the checkout line to pay for my items and I had the rudest cashier. I had 3 of each item so I only took one out, they were decently heavy. She proceeds to take them all out of the cart ignoring my effort to make it easier for the both of us. I didn't even receive a, "Hello" or "Have a nice day" from her. She didn't strike up any conversation and seemed to just be bothered by the customers trying to check out. Again, I've never been to Sam's club, so when I left I just walked straight out the door, not knowing they needed to check my receipt. I was rudely yelled for and I received a nasty look and attitude from the man at the door. I will NEVER go to any Sam's club again, especially not this one. One of the rudest and clueless staff's I have ever come in contact with. Terrible customer service.

Ordered "Fletcher7PcSetCounterHeightWhite" on April 8, 2016. Was supposed to be delivered by May 5. Never heard from anyone - contacted Sams and MXD on May 5th (2.5 hours spent on phone between 2 companies). MXD scheduled delivery for that week. Never showed up. Called MXD and Sams again to find out what was going on (another 3 hours on the phone). Found out MXD couldn't find one of the packages - apparently there were 4, they said they only received 3 - but have no way of telling where the other package is or if they ever even got it from Sams. Waited a week - didn't hear from anyone. Called Sams and MXD again - they said they would deliver the packages that they had, scheduled for May 11. May 11 MXD calls and says they can't deliver because now all the packages are missing. (Another hour on the phone). Next day, call Sams and MXD, (another 2 hours). MXD claims to have now found all the packages and schedules delivery for Saturday May 14 11:30am -1:30pm. May 13 MXD calls, tells me the product doesn't meet their safety inspection because they say Sams Club sent the wrong size screws and the chairs don't go together properly. I told them to delivery anyway - and I would buy the screws. They finally agreed. Saturday morning, May 14 MXD calls and says they will be late and not sure what time. (Entire Saturday wasted, have already taken off work 2 days for scheduled deliveries that never showed up). In the afternoon a truck comes and delivers a table. No chairs. A completely different table. A brown wood, regular height table - not a different color of the same table - a completely different size in all directions, totally different table. (I stress that because your customer service keeps minimizing the problem by suggesting it was just a simple accident picking the wrong color of the same table - no it's nowhere even close to the table I ordered, not in style, shape, size, etc.) The delivery guys tell me, they're leaving the table - I can call Sams Club if it's not right - and try to convince me that I'll like this table better... They leave, without taking the table. A few hours later another truck shows up - with the chairs for the original table I ordered. I took a look and they were the right chairs, but they wouldn't be able to be put together until Sams sent the proper hardware - At this point, I had them take the table out of my house, and take everything back. I called Sams club (another hour on the phone). Nobody, apologizes, nobody cares at all how this much stress this has caused me and my family over the last month. Nobody cares that we're eating our meals on the floor in our new house because we don't have a table!l And can't buy a different one because my money has been held up on this for 45 days!!! Customer service tells me they can ship another one but can't give me any kind of ETA, so they'd rather just give me a refund. Whatever that means. Fine. At this point I can't deal with this one more minute. I'll buy the same table and chairs somewhere else. I should have to begin with!!! So the refund they offer, they say can't go through until MXD returns the merchandise to Sams. Are you kidding me!!?!? MXD is incompetent, unprofessional, and in no hurry to get this back to Sams, believe me. Monday, May 16 - another TWO HOURS on the phone trying to get somebody to get my refund processed without having to wait for the shipment to be returned. WHAT A NIGHTMARE!!!!!!!! I ordered a lot of new furniture recently when we bought a house - from Target, Walmart, Home Depot, other online vendors, etc. and had zero problems - but this experience dealing with Sams Club and your vendor MXD - has literally been the worst online ordering experience of my life. I am extremely disappointed that a club I PAY to be a member of would treat it's members this way. WHAT A SHAME!!!!

I went there to have my hearing checked and have hearing aides that were donated to me set to my hearing loss. Before I could get a word out the "Doctor" launched into a sales pitch. I told him that I had the devices and needed an exam and to get them programmed for me. He told me that he didn't think that could be done and called his boss? After the call I was told that it was against FDA regulations to do this. That is not correct. I left there very upset. POOR BUSINESS PRACTICES AND UNTRUE INFORMATION! Apparently this doesn't qualify for a complaint but it certainly should.

[A default letter is provided here which indicates your acceptance of the business's...

offer.  If you wish, you may update it before sending it.]
Revdex.com: Haynes did exchange the box spring on April 4 2016 and everything is good
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Mr. [redacted] order was delivered to him, and he had the option at the time of delivery to refuse the merchandise.    We show that the merchandise DID fit into the room.   We also show that Mr. Chopra called in 2 days after delivery and talked with...

[redacted].   [redacted] did inform Mr. [redacted] that we would be unable to take the merchandise back.    No mention of calling on the day of delivery during that call.Mr. [redacted] called in again on 12/14 and talked with [redacted], and he asked again for us to take the merchandise back because it was too oversized for the room.  He told Jessica that the store told him about a restocking fee and he was fine with that, but that the store manager said he had to go through customer service for the exchange.   We did not approve his request to reselect.    Mr. [redacted] did not refuse the merchandise on delivery, nor did he call us with 24 hours.    We do use computer software that logs all calls in and out of the department.    We have no calls from Mr. [redacted] until his call of 12/13.I have [redacted] the signed copy of the terms and conditions as well as the ticket.   The return is not approved.thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am requesting  the following from Haynes: A definite date for delivery that Haynes can guarantee that I will receive item. If they cannot deliver by this date – I request that they refund all cash received and assist me in locating a store or another location to purchase this item from due to the fact that I now have parts of a set that seems to be sold without assurance of the final piece to be delivered.
Regards,
[redacted]

Sirs,
A few weeks ago I purchased a package of computer paper from Walmart in Lansing Illinois, paid for by cash..
Last Friday I received a UPS delivery from SamsClub that contained a package of computer paper. The invoice had my name and address but no charge. I am puzzled as to how or why I got the package, and how was my name and address was found in your data base. I never shopped at Samsclub and I am not a member. My purchase from Walmart was the first time I had ever been to a Walmart store, Nor have I ever purchased anything from Walmart or Samsclub online. And since I paid for my order at Walmart in cash and NOT a credit card, how did this order happen, that is my concern.
On the invoice the order number is [redacted] dated 08-04-2016

I simply want to know HOW Samsclub got my name and address, and why they sent me an item similar to one I purchased elsewhere!!!

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Hello,  I have attached the signed order and the terms & conditions.   Everything was explained a the time of purchase.   We can not authorize a return.thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Since I purchased two of the same sofas and only one has the issue I do not want to keep the defective one. The one in the store is defective also. The tech said he could not fix the sofa.

I ordered a TV online Order number: [redacted] and paid for it 8/7/2016 it took too long to get here and I refused it sending it back. I am still waiting for a refund as of 9/3/2016. Here is a timeline of this debacle.
8/7/2016 purchase to arrive by 8/13/2016 I kept checking the shipping number and Fed Ex didn't show any reference to it.
On 8/15/2016 I called to cancel the order, I was told to call back in two days and report a lost shipment, I pointed out the TV never made it out of their warehouse as only a shipping label was created and Fed Ex never picked it up.
8/16/2016 I received a notice from Fed Ex that the TV was picked up 8/15/2016 at 8:00pm and was on the way.
Sams Club shipped it after I called and brought it to their attention (and told them I didn't want it).
8/19/2016 I had bought another TV already so I refused delivery and it was sent back to Sams Club and arrived 08/22/2016 10:37 AM Signed for By: [redacted]
I called on 8/22/2016 requesting a refund. It was OKed and I was told 3-5 days, I thought that was a but long with computers and banks being tied together.
Not having received my refund on 8/28/2016 I called again and was told "that's strange it should have gone thru"
She assured me she would hurry it along and I would have it in (Yes you guessed it 3-5 days)
9/2/2016 I received and email stating my refund had been made (this is 12 days after they received the TV back new unopened never even received by me)
9/3/2016 I still don't have a refund to my American Express card. I called and talked to a supervisor "Ms. J."
She was not sympathetic to my situation (she may have more money than I do and it wouldn't bother her) in a monotone she kept coming back on the line and saying "Mr S. I'm still checking" that call lasted 20 min.
I was told the refund was made. American Express does not show the refund as of today 9/3/2016
I have wasted my time and have been upset with this whole situation, I shouldn't be forced to make call after call to get a refund for something they failed to ship in a timely manner.