Safford RV

Case# [redacted]Mr. [redacted] was contacted this afternoon by our service director, Steve K[redacted].  Safford RV will send a technician to Mr. [redacted]'s [redacted] on Friday, December 30th.  Mr. K[redacted] will update the customer on the diagnosis and necessary repairs...

to correct the issues.  Mr. [redacted] is satisfied with this.  Please let me know if you need any further information.Respectfully,-- Heather K[redacted]Safford RVOffice manager

We met with Safford RV on Friday and they have offered us a very satisfactory resolution to this problem, and the Revdex.com complaint.  We are pleased with the resolution.  Is there a way to note that the complaint (Safford RV case # [redacted]) was resolved satisfactorily in the Revdex.com online system.  I can’t access the online complaint because the complaint was closed.  Thanks so much.   [redacted]

Dear [redacted]
I am writing in response to your letter regarding [redacted]. (#[redacted])
[redacted] contacted me on May 28th because he
said there were some waves in the fiberglass on the back slide-out room of his
[redacted]. He said he...

spoke to the factory and the factory told him
that there was actually plastic on the back slide-out room and that it will sometimes
have a few waves in it. [redacted] felt that was unacceptable and he expected
something to be done about it. I asked the customer to send me pictures of the ‘waves’
which he did, and I forwarded the pictures to the factory on June 4th.
The factory explained they needed some time to take the issue to the right
person and to get some sort of resolution. I then emailed [redacted] this
information and said I would get back to him when I heard back from the factory.
I contacted the customer on June 19th, explaining to him that the
factory wanted to talk to him directly to resolve the issue. He agreed. The factory
tried to call [redacted] twice, but apparently his house phone doesn’t have an
answering machine so they couldn’t leave a message. I then received an email
from [redacted] stating that the factory never called him. I believe there has
been some miscommunication because Safford RV has never stopped trying to help
the customer with this matter. It is now June 23rd and I have spoken
again with [redacted], and the factory has spoken will him as well. The factory
agreed to repair the unit, and we are in the process of setting up a time to
get this done.
Please feel free to contact me with any other questions or concerns.
Sincerely,
[redacted]8

[redacted] called our office and stated that the tags were delieved yesterday and that they was a problem with the title and [redacted].

Revdex.com:
We have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint.  For your reference, details of the offer we reviewed appear below.
Ms. [redacted] is correct to write that we had a budget and a specific monthly payment we did not want to exceed.  However, this does not negate the fact that we made it clear to the dealership that we only wanted to purchase a 4-season camper as a ‘winter’ dwelling while our home was under construction.  Because the dealership assured us that the camper they sold us was a 4-season camper and because they were fully aware of our needs and expectations, we believed that our family could dwell safely it through the winter.  
Ms. [redacted]’ written statement, however, reveals that our camper does not have the “R-factors (insulation)” to qualify as a 4-season camper.  She falsely claims that we “could” have purchased a camper that has those features.  This statement is untrue, as we were not even given that option.  If we had been informed the truth, that the type of camper we needed was not within our budget, we never would have purchased a camper at all.  So to ensure a sale that day, the dealership ignored our needs and expectations, and fraudulently sold us a camper they knew would not provide us the shelter needed through the winter.
Also, as mentioned in my original statement, upon noticing the first leak during the week of 9/28/15, we called and notified the dealership, and expressed our desire to return the camper.  That first call took place a month and a half prior to the conversation on 11/10/15 -- in which I informed Mrs. [redacted] we would not be building.
Ms. [redacted] ignorantly and falsely states that the property we planned to build on is my mother’s.  When in fact, the land belongs to my husband and I; it was deeded to us, and we can build on it anytime we choose.  However, this topic is irrelevant and Ms. [redacted] brings it up merely to draw attention away from the hardship the dealership has inflicted upon me and my family.  My husband and I decided not to construct our home because of the stress associated with our living conditions, the lack of resolve with the dealership, and their lack of response and communication.  They have given us the run-a-round and have skirted the fact that our family cannot live in the camper they sold us through the winter.  Our decision to no longer build is a direct result of their fraudulent practices.
Additionally, Safford RV was in fact willing to “buy back” this camper and scheduled an appointment to do so on 10/11/15.  We met with [redacted] and Noah Ingram, however, the dealership did not follow through.  Yet another example of the stress they have placed on us.  This meeting happened to be a full month prior to the meeting with Ms. [redacted] where I informed her that we are not building after all.  Safford RV has been aware of our desire to return the camper from the very beginning.  
We wish to make it clear that we are seeking to return the camper for full reimbursement in the amount of $23,265.76. Because of Implied Warranty of Merchantability, we believe that our request is within our rights.  
If Safford RV does not agree, we plan to pursue emotional and hardship damages as well.
Further, please be  advised that as of 11/24/15, Safford RV has not responded to any of our emails, and have failed to answer critical questions regarding the repair work, nor have they provided an estimated time of completion date in order for us to prepare for yet another move.  Additionally, each move is inconvenient, takes time to prepare for, and places undue stress on our family.  Once again, this is all a direct result of Safford RV’s fraudulent practices.
Regards,
[redacted]

arial, sans-serif;">
Case# [redacted]
Mr. [redacted] was contacted this afternoon by our service director, Steve K[redacted].  Safford RV will send a technician to Mr. [redacted]'s [redacted] on Friday, December 30th.  Mr. K[redacted] will update the customer on the diagnosis and necessary repairs to correct the issues.  Mr. [redacted] is satisfied with this.  Please let me know if you need any further information.
Respectfully,
-- 
Heather K[redacted]
Safford RV
Office manager

I am responding to case # [redacted]. On several occasions, we tried tocredit Mr. [redacted]' credit card back the $1000 that was due him, but apparently,he had canceled his card. In the interim, we have sent him a check for the$1000. Please contact me...

with any furtherquestions. [redacted]
[redacted]
[redacted]

Revdex.com:
We have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint.  For your reference, details of the offer we reviewed appear below.
Ms. [redacted] is correct to write that we had a budget and a specific monthly payment we did not want to exceed.  However, this does not negate the fact that we made it clear to the dealership that we only wanted to purchase a 4-season camper as a ‘winter’ dwelling while our home was under construction.  Because the dealership assured us that the camper they sold us was a 4-season camper and because they were fully aware of our needs and expectations, we believed that our family could dwell safely it through the winter.  Ms. [redacted]’ written statement, however, reveals that our camper does not have the “R-factors (insulation)” to qualify as a 4-season camper.  She falsely claims that we “could” have purchased a camper that has those features.  This statement is untrue, as we were not even given that option.  If we had been informed the truth, that the type of camper we needed was not within our budget, we never would have purchased a camper at all.  So to ensure a sale that day, the dealership ignored our needs and expectations, and fraudulently sold us a camper they knew would not provide us the shelter needed through the winter.Also, as mentioned in my original statement, upon noticing the first leak during the week of 9/28/15, we called and notified the dealership, and expressed our desire to return the camper.  That first call took place a month and a half prior to the conversation on 11/10/15 -- in which I informed Mrs. [redacted] we would not be building. Ms. [redacted] ignorantly and falsely states that the property we planned to build on is my mother’s.  When in fact, the land belongs to my husband and I; it was deeded to us, and we can build on it anytime we choose.  However, this topic is irrelevant and Ms. [redacted] brings it up merely to draw attention away from the hardship the dealership has inflicted upon me and my family.  My husband and I decided not to construct our home because of the stress associated with our living conditions, the lack of resolve with the dealership, and their lack of response and communication.  They have given us the run-a-round and have skirted the fact that our family cannot live in the camper they sold us through the winter.  Our decision to no longer build is a direct result of their fraudulent practices.Additionally, Safford RV was in fact willing to “buy back” this camper and scheduled an appointment to do so on 10/11/15.  We met with [redacted] and Noah Ingram, however, the dealership did not follow through.  Yet another example of the stress they have placed on us.  This meeting happened to be a full month prior to the meeting with Ms. [redacted] where I informed her that we are not building after all.  Safford RV has been aware of our desire to return the camper from the very beginning.  We wish to make it clear that we are seeking to return the camper for full reimbursement in the amount of $23,265.76. Because of Implied Warranty of Merchantability, we believe that our request is within our rights.  If Safford RV does not agree, we plan to pursue emotional and hardship damages as well.Further, please be  advised that as of 11/24/15, Safford RV has not responded to any of our emails, and have failed to answer critical questions regarding the repair work, nor have they provided an estimated time of completion date in order for us to prepare for yet another move.  Additionally, each move is inconvenient, takes time to prepare for, and places undue stress on our family.  Once again, this is all a direct result of Safford RV’s fraudulent practices.
Regards,
[redacted]

I am responding to case # [redacted]. On several occasions, we tried tocredit Mr. [redacted]' credit card back the $1000 that was due him, but apparently,he had canceled his card. In the interim, we have sent him a check for the$1000. Please contact me with any furtherquestions. [redacted]...

[redacted]
[redacted]
[redacted]

We met with Safford RV on Friday and they have offered us a very satisfactory resolution to this problem, and the Revdex.com complaint.  We are pleased with the resolution. 
 
Is there a way to note that the complaint (Safford RV case # [redacted]) was resolved satisfactorily in the Revdex.com online system.  I can’t access the online complaint because the complaint was closed. 
 
Thanks so much.  
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: We have been trying for weeks to get in touch with the [redacted] with no return calls. We purchased a Class A Motorhome at Safford RV three weeks ago. When we went to pick it up the following weekend, none of the work on the We Owe that was agreed to as part of the sale was done. The S[redacted] told us to go ahead and take the Motorhome home and that he would have someone come to my house to do the repair work. It has been weeks now. The We Owe is only good for 30 days. NO ONE WILL CALL ME BACK! They have gotten their sale and could care less what happens after that. This is a $60,000 Motorhome. No customer service. Will never go back there again.Desired Settlement: If repairs cannot be honored, we would like an equal replacement or our money back and we will gladly take our business else were.

Business

Response:

To Whom It May Concern:

I am writing in response to case #[redacted], customer [redacted]

[redacted], [redacted], has been in communication with [redacted]

and the matter has been handled to [redacted] satisfaction.

If you have any further questions, you can contact me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: 8/09/15 we visited Safford RV & met with [redacted] H[redacted] (Salesperson), & advised her of our need to purchase a 4-season camper. We advised we would be living in the camper thru the winter, with 3 children, while our new home was being built. So, a 4-season camper was imperative. We were originally shown a Freedom Express & were told there were no other 4-season campers to preview in our pricerange. We pointed to a Coachmen [redacted] and were told it was not a 4-season camper. So, we proceeded w/paperwork on the Freedom Express. When [redacted] was unable to meet our monthly budget, she met with the [redacted] (General Manager), & was told to show us the [redacted]. [redacted] advised that she was mistaken & the [redacted] was in fact 4-season. As we previewed the unit, we were amazed that it was cheaper due to it having many additional amenities, & we questioned her several times if she were certain it was a 4-season. She assured us it was, that the Manager knew more than her, & that she was originally mistaken. Due to her assurance, we finalized the paperwork on the [redacted], we were given a long inspection checklist stating all components of the camper were in good working order, and it was delivered to our property. Since then, we've learned thru several of their Employees, that in order for the camper to be considered "4-season," it needs to have fiberglass siding and wrapped tanks.

During the week of 9/28/15 we moved into camper, & experienced heavy rain all week. Toward the end of the week, we noticed a significant amount of water coming in on the couch & bunk slides, the carpet & walls were drenched. Upon further evaluation, we noticed the camper had been leaking for quite some time, as the dinette table & couch had visible [redacted] rot on the frame. It was evident this was PRE-EXISTING & NOT DISCLOSED prior to our purchase.

Therefore, we were misled, the camper was misrepresented, & it was NOT in good working order.

Not enough room to finish .....Desired Settlement: As soon as we became aware of the leak, the pre-existing damage, and the fact that it was not 4-season, we advised Safford RV that we no longer wanted the camper & wanted to RETURN it. After calling 1-2x per/week, Safford RV is now repairing the camper. However, that is/was not our desired outcome. We are unable to live in it thru the winter while our home is being built & are now seeking other living arrangements. Due to their misrepresentation of the camper, we have experienced extreme hardship. We do not want a camper that does not serve the purpose we advised them we were in need of at the time of purchase, as it is not a 4-season camper. We want to return the camper and receive full reimbursement.

Business

Response:

Mr [redacted] purchased his used unit on August 12, 2015 . The [redacted] told us they were purchasing this unit to live in while their home was being built and they had a budget to be in and only wanted to be in a certain payment . The [redacted] decided to purchase a used RV rather then a new because of price . Shortly after they took possession the unit started leaking in the slide area . Upon evaluation of the repair order we were not sure if the seal in the slide caused the leak so we decided to fix Mr [redacted] unit at no cost to them . I even loaned them another trailer to use why we did the repair to their RV which is a policy we do not normally exercise. The unit is sitting on Ms [redacted] mothers property . Ms Wood came to meet with me at the dealership and informed me that her mother was not allowing them to build on the land and they no longer wanted the camper . We do not buy campers back under these circumstances. They could of purchased a unit that had more R-factors ( insulation) but they cost more then they wanted to spend and it was temporary housing . I have gone above and beyond to help the [redacted] with their unit . They purchased an aftermarket warranty which didn't cover water damage . I am repairing this at no cost to them and loaning them a trailer to use . That's more then any other dealer would have done for them . [redacted]General Mgr.

Consumer

Response:

We have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint. For your reference, details of the offer we reviewed appear below.

Ms. [redacted] is correct to write that we had a budget and a specific monthly payment we did not want to exceed. However, this does not negate the fact that we made it clear to the dealership that we only wanted to purchase a 4-season camper as a ‘winter’ dwelling while our home was under construction. Because the dealership assured us that the camper they sold us was a 4-season camper and because they were fully aware of our needs and expectations, we believed that our family could dwell safely it through the winter. Ms. [redacted]’ written statement, however, reveals that our camper does not have the “R-factors (insulation)” to qualify as a 4-season camper. She falsely claims that we “could” have purchased a camper that has those features. This statement is untrue, as we were not even given that option. If we had been informed the truth, that the type of camper we needed was not within our budget, we never would have purchased a camper at all. So to ensure a sale that day, the dealership ignored our needs and expectations, and fraudulently sold us a camper they knew would not provide us the shelter needed through the winter.Also, as mentioned in my original statement, upon noticing the first leak during the week of 9/28/15, we called and notified the dealership, and expressed our desire to return the camper. That first call took place a month and a half prior to the conversation on 11/10/15 -- in which I informed Mrs. [redacted] we would not be building. Ms. [redacted] ignorantly and falsely states that the property we planned to build on is my mother’s. When in fact, the land belongs to my husband and I; it was deeded to us, and we can build on it anytime we choose. However, this topic is irrelevant and Ms. [redacted] brings it up merely to draw attention away from the hardship the dealership has inflicted upon me and my family. My husband and I decided not to construct our home because of the stress associated with our living conditions, the lack of resolve with the dealership, and their lack of response and communication. They have given us the run-a-round and have skirted the fact that our family cannot live in the camper they sold us through the winter. Our decision to no longer build is a direct result of their fraudulent practices.Additionally, Safford RV was in fact willing to “buy back” this camper and scheduled an appointment to do so on 10/11/15. We met with [redacted] and Noah Ingram, however, the dealership did not follow through. Yet another example of the stress they have placed on us. This meeting happened to be a full month prior to the meeting with Ms. [redacted] where I informed her that we are not building after all. Safford RV has been aware of our desire to return the camper from the very beginning. We wish to make it clear that we are seeking to return the camper for full reimbursement in the amount of $23,265.76. Because of Implied Warranty of Merchantability, we believe that our request is within our rights. If Safford RV does not agree, we plan to pursue emotional and hardship damages as well.Further, please be advised that as of 11/24/15, Safford RV has not responded to any of our emails, and have failed to answer critical questions regarding the repair work, nor have they provided an estimated time of completion date in order for us to prepare for yet another move. Additionally, each move is inconvenient, takes time to prepare for, and places undue stress on our family. Once again, this is all a direct result of Safford RV’s fraudulent practices.

Regards,

Review: We bought a [redacted] from Safford in April of 2013. We had numerous problems with it and could not get Safford to call us back or even send us parts when I told them I would fix it myself. In short after 6 months of this [redacted] told us to bring the camper back and trade it in on another one. We appreciated that very much and that is what we did. Now we are having trouble with this one too and have tried to deal with [redacted] since he finally helped us before. Now he won't help us either. He won't call back or email us. We have a brand new [redacted] with bubbles in the side of the slides. We don't know how to fix it. [redacted] said he would get in touch with the factory and get to the bottom of this but that was it. Now when we try to talk to him he is too busy. When we email him he won't email back. It seems after they sell you the product they are done with you. Our friends bought a fifth wheel from them and they had issues too. They also had the same trouble trying to get theirs fixed. These campers are too expensive to be left out in the cold after you buy them. We are supposed to have warranties from them and the factory but you can't get anyone to help. In the beginning they tell you what you want to hear but that is it. We were 6 months trying to get a brand new bullet straight and never did. When we saw it for sale again on the internet at Safford we could see the lights in the pictures still not working and a very warped table just to name some of the minor things that was wrong. In 3 months the A/C went out just to name one of the big things. Now in this [redacted] bubbling on the outside walls is a BIG thing. It might mean water. We are just sick about this. Please Help.Desired Settlement: I would like to see this problem fixed at no charge because this is a brand new camper. If they don't want to fix it or fool with us then I want a full payoff for the caper and they can do what they want with it. The latter might be the best This should not be occurring under any circumstances plus it is under warranty. I would also like them to be true to their word and do what they say they will do when you buy these campers. They promise you any troubles at all and they will be there. That is simply not true. When you leave with that camper they pretty much sever the relationship right then.

Business

Response:

Dear [redacted]

I am writing in response to your letter regarding [redacted]

[redacted]. (#[redacted])

[redacted] contacted me on May 28th because he

said there were some waves in the fiberglass on the back slide-out room of his

[redacted]. He said he spoke to the factory and the factory told him

that there was actually plastic on the back slide-out room and that it will sometimes

have a few waves in it. [redacted] felt that was unacceptable and he expected

something to be done about it. I asked the customer to send me pictures of the ‘waves’

which he did, and I forwarded the pictures to the factory on June 4th.

The factory explained they needed some time to take the issue to the right

person and to get some sort of resolution. I then emailed [redacted] this

information and said I would get back to him when I heard back from the factory.

I contacted the customer on June 19th, explaining to him that the

factory wanted to talk to him directly to resolve the issue. He agreed. The factory

tried to call [redacted] twice, but apparently his house phone doesn’t have an

answering machine so they couldn’t leave a message. I then received an email

from [redacted] stating that the factory never called him. I believe there has

been some miscommunication because Safford RV has never stopped trying to help

the customer with this matter. It is now June 23rd and I have spoken

again with [redacted], and the factory has spoken will him as well. The factory

agreed to repair the unit, and we are in the process of setting up a time to

get this done.

Please feel free to contact me with any other questions or concerns.

Sincerely,

[redacted]8

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Thank you. Just close it out then and if they do not comply in September as they have said they would we will get back with you.

Review: Purchased [redacted] travel trailer 01/2014 from Safford RV (SRV), paid $695.00 "AFTERMARKETS" fee that was explained as a guarantee that all systems were in good working order. Have returned trailer to service department 3 times to fix furnace which has actually never worked for us since purchasing the trailer. Each time, we have refused to pay for repair because of the $695 fee we paid. However, we ended up paying $73 to fix a “loose connection” on the 3rd furnace service repair.

First summer camping trip in 2014, AC unit dripped inside trailer. Reported the problem to SRV in November 2014. After “courtesy roof inspection” they replaced AC shroud they said was cracked, but didn’t test AC unit because it was not hot enough.

05/2015, took unit back for 3rd furnace repair and requested AC unit fixed. We reported that we thought it was a cracked condensation coil pan or loose hose connection to the condensation pan. Paid SRV $648.50 on 5/21/15 for AC repair. The order stated they replaced a broken AC pan, which we assumed was the condensation pan, and tested AC unit. 6/4/2014 at beach in NC, unit leaked as hard as a faucet and NO water coming from outside condensation tube. Head of Service told us to call local service tech to fix the unit and that SRV would pay that bill. We paid $116.00 and the problem was fixed within 15 minutes, but it was a temporary fix.

The NC local service tech reported that SRV actually replaced the outside pan that AC sits in, not the condensation drip pan, the latter being a much harder repair. So essentially, SRV performed a very expensive repair that a) did not fix the problem of leaking and b) was probably not needed at all. Further, it seems unlikely that the unit worked just fine on their premises, and leaked like a faucet just two weeks later at the beach.

We have tried contacting Safford RV on numerous occasions to resolve, but they refuse to respond.Desired Settlement: 1) Refund of $73.00 furnace repair fee.

2) Refund of $648.50 we paid to have AC fixed and for which they reported as fixed. We will not ask for $116. NC service tech call because this actually fixed the problem.

Business

Response:

I am responding to case # [redacted] regarding [redacted]. Mrs. [redacted] purchased a 2002 [redacted] from Safford RV in 2014. This was a 13 year old unit at that time that was purchased ‘AS IS.’ She did pay $695 to prep the RV, which covered batteries, propane, etc. This was not a warranty or anything of that nature because the unit is too old for that to be offered. A walk through was done at the time of delivery which showed that the unit was in good working order.We have continued to make repairs for Mrs. [redacted] as problems have arisen - some of these repairs have been done at our expense. Most recently, we offered to look at her unit at no charge, but she wanted to take her RV to a dealer in South Carolina instead.

Consumer

Response:

We met with Safford RV on Friday and they have offered us a very satisfactory resolution to this problem, and the Revdex.com complaint. We are pleased with the resolution. Is there a way to note that the complaint (Safford RV case # [redacted]) was resolved satisfactorily in the Revdex.com online system. I can’t access the online complaint because the complaint was closed. Thanks so much. [redacted]

Review: We live approximately 3-4 hours from this business. A few weeks ago we went there to look at RV's. We found one we liked however it ended due to us not agreeing to pricing. We thought it was over. However, last Saturday our salesperson that worked with us in the "showroom" contacted us to see if we were still interested. We said we still would like to have the one RV that we couldn't agree on the price. It was still available. We offered a price of $61,000. They said they could not accept that. It would mean a loss for them. After some haggling back and forth over the phone our sales representative([redacted]) got her [redacted] ([redacted]) on the phone with me. He explained why he could not accept the offer of $61,000. He then asked if we would accept $62,000. I told him we would get back with him . Within an hour we texted our salesperson and said we would accept the price of $62,000. We received a text message saying Congratulations! We had a deal..that the RV was ours. We called on the phone to give her our credit card number as a deposit to hold until we could pick up the RV. However, it was after hours. We were told to call the next day(today) and we would do that then. I called today & they now have reneged on the deal saying it would be a loss for them & that it was "Class C" selling time. We were very upset. We got one of the [redacted] to finally call us back tonight. He was rattling off this list of "facts" of events. I told him his facts were wrong that we in fact did have a deal and that I have the offer in writing on a text. Then he basically told me since I was obviously upset that he could not make things right (which he never tried). He told me to have a nice evening & hung up. I cannot understand how a business can renege on this offer.Desired Settlement: I think they should honor the deal. They certainly should also offer an apology for treating us so poorly.

Business

Response:

At this time the customer has purchased from the business and there are no known ongoing issues.

Review: On 16 Jun, I signed a sales agreement for a motorhome from Safford RV. I made a deposit of $5,000 on a credit card. Approximately 3 to 4 days later I sent a bank wire totaling $25,000 to complete the down payment and was scheduled to pick up the vehicle on 24 Jun. On 19 Jun I received a phone call from the manager of Safford RV asking what motorhome was I purchasing. It turned out that the sales agreement listed the incorrect VIN# of the motorhome I wanted to purchase. The manager stated that he could not sell the motorhome that I wished to purchase for the price listed on the sales agreement. I asked the manager to cancel the sales agreement and refund my deposit. I received an email from the manager stating that the sales agreement is cancelled and that Safford RV confirmed receipt of the bank wire and would return the deposit. I received a $5,000 credit to my credit card but have never received the $25,000 refund for the bank wire. Several telephone calls and emails were made to Safford RV requesting the status of the $25,000 refund. I never received and reply to my email. Our telephone calls are not returned.Desired Settlement: I wish to have my $25,000 deposit refunded to me.

Business

Response:

Dear **.[redacted]

I am writing in regards to Revdex.com Case # [redacted], customer [redacted].

**.[redacted] not receiving his money was a complete oversight on Safford RV's part, and we have since refunded his $**,[redacted], and contacted the customer, and he is satisfied with the outcome.

Please contact me with any further questions.

Sincerely,

Vice President

Safford RV

Review: On April 25th, 2015, my wife and I went to look at a few campers at Safford RV. While there, we were forced into signing paperwork to obtain an RV, even though we told the salesman, [redacted] we were just looking. He told us that the price wouldn't last overnight and that we needed to sign some paperwork and submit a deposit of $1000, via credit card, to hold the camper. We were told that the $1000 would be returned if we didn't want to go through with the purchase. We were also told that we had to let them know by the next day at 1100, if we didn't want the trailer and we would get out deposit back. We notified the dealer the next day that we didn't want the trailer and would like our deposit returned. The finance lady, [redacted] asked me for my credit card number again in order to process the refund. It has now been over 2 weeks and have yet to see my money returned. My wife and I have made numerous calls to the dealer, but never get anything but an voice mail when trying to talk to the salesman, [redacted] and the Finance person, [redacted]. As far as I'm concerned this is larceny, since they have not returned my money.Desired Settlement: I would like my refund processed ASAP. If nothing occurs, I will file a police report for theft against the organization.

Business

Response:

I am responding to case # [redacted]. On several occasions, we tried tocredit Mr. [redacted]' credit card back the $1000 that was due him, but apparently,he had canceled his card. In the interim, we have sent him a check for the$1000. Please contact me with any furtherquestions. [redacted]

Review: A used motor home was purchased in mid January 2014. Delivery was made on February 15th, 2014. Upon delivery, it was noted there was an error with one digit on the VIN # on the purchase contract, so all paperwork was redone. A claim was made that the on-line system to register vehicles was not working and we would have plates issued on that Monday (Feb. 17th). A temporary plate was issued. Since this time, both I and my wife have contacted numerous people at Safford RV with a different excuse as to why we haven't received our plates yet. We have paid Safford for the sales tax, tags and all motor vehicle associated fees. The temporary tags run out in less than 7 days and we will not be able to legally drive our motor home.Desired Settlement: I would like my permanent tags delivered on or before March 17th (when the temporary tags expire). If this cannot be accomplished, I will need another temporary tag and permanent tags prior to an extended road trip planned in the motor home starting the first week in April as the second set of temporary tags would expire before we return. I am in no way interested in returning the motor home as I have invested several thousand dollars in improvements already and unless Safford RV offers a 50% premium over what I paid to them, I would be losing money.

Business

Response:

[redacted] called our office and stated that the tags were delieved yesterday and that they was a problem with the title and [redacted].

Review: I purchase a [redacted] RV August 27, 2010 and was told that the vehicle year was 2011. In December 2010 we went to [redacted] and could not get the generator to work and I thought at the time that we had ran out of propane. I did not at that time had it serviced. Before we went on another trip I had the propane tanks checked, they were full. But on September 28, 2011 the Onan Generator would not start again, so I took it to [redacted] who informed me that I needed a new Carburetor. the Carburetor was replaced for a total of $480.60. Now again the Generator is not working. I took the RV in for routine maintenance on the roof and to replace the cover to the air-conditioner at a cost of $554.94. I have an appointment with them on May 14, 2014, to check the generator and a leak in the roof. I felt at the time of purchased, in 2010 that the RV was not new and was defective. I tried to sell it back to the dealer and they only offered me $30,000, which was the low book value or $36,000, if I purchased another RV at a higher cost, this was during the roof maintenance on March 9, 2013 and they knew that the RV was in for servicing because the representative went to check on the RV before he gave me the figures. So why the low book value, when at that time the RV only had less than 15,000 on it.Desired Settlement: I believe that Safford RV knew that they had sold me, a first-time motor-home buyer, a defective RV and should buy the RV from me at the pay-off balance of approximately $44,000.

Business

Response:

Dear [redacted]

In response to the [redacted] complaint, [redacted] did buy a

new [redacted] motor home that cam with a 1-year manufactures limited

warranty. I do not know why the carburetor on the generator had to be replaced

in September 2011; the work was done at [redacted], not [redacted]. [redacted] RV has only been in or shop one time,

(2 ½ years after she bought it) on February 9th 2013; for a cracked

roof vent, broken tag bracket, installation of anew A/C shroud, new gray tank

vent, resealing of the skylight, replacement of the vent lid and replacement of

a broken taillight. [redacted] made an appointment with our service department for

May 14th to have the generator and roof leak inspected but did not

show up. We would be happy to look at her motor home to see what, if any,

repairs need to be done.

This case also addresses our offer to [redacted] of [redacted] for

her RV in March 2013. Many factors are involved when appraising an RV to

purchase for stock: year, make, model, miles condition and current dealer

inventory.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated in my initial complaint, I was a first time buyer of a recreational vehicle and as such was given a vehicle that was stated to be a 2011. The brochure that I was given was for a [redacted] and now I find out that my particular model was discontinued in 2010. The new model for[redacted] is the [redacted]. I understand that the a number of years has passed since the purchase of the RV in 2010, but I feel that I was deceived about the actual year of the RV and it's condition upon purchase. As stated before I would like to be offered the payoff amount of approximately $44,000.

Regards,