Safeway

Please re-open This never should have been closed anyway I still receive the ads either the day before, the day of or the day after the ad expires Thanks Denise [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Dear Ms [redacted] , Thank you for writing to us about the unsatisfactory experience you encountered with the store not being able to cash your money order We apologize for the inconvenience you may have experiencedEffective November 8, this Safeway store no longer cashed money ordersWe recommend contacting your financial institution or MoneyGram for further assistanceWe have escalated your concerns to Retail Operations Department for further review and consideration in the future Thank you for shopping at Safeway [redacted] Albertsons-Safeway Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Prior to [redacted] filing the Revdex.com case, she had filed a complaint with our Customer Support teamWe referred the matter to the Store Director who in turn contacted [redacted] He advised her that he had spoken to the employees in question and disciplinary action had been takenHe asked *** [redacted] to come into the store and he would provide her with a $ [redacted] gift cardShe did not return to the store and pick it upAfter receiving this Revdex.com complaint, we again relayed to the Store Director to addressThe Store Manager and Assistant Manager tried multiple times to reach the customer but we have been unable to reach herThanks, Teresa McDaniel CSR Customer Support Center

Upon receipt of this complaint, we emailed [redacted] to find out where he purchased the gifts, whether at a Safeway store or from the on-line Gift Card Mall [redacted] responded that he purchased from us via [redacted] *** [redacted] is an on-line auction that is not affiliated with Safeway in any wayWe have sent an email to [redacted] and advised him that he would need to contact [redacted] to get this matter addressedUnfortunately, we are unable to reimburse for Gift Cards that were not purchased from us

[redacted] obtained the gift cards from a business called [redacted] ***. We asked him to contact [redacted] about the error and if there are any problems with the gift cards, [redacted] can contact Safeway with details about where they purchased the cards and what the card numbers are so that we can investigate this matter further. We are unable to assist [redacted] directly because he did not obtain the cards from Safeway.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , the store address is [redacted] Let me know the result, I hope corporation can solve this issue asapSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for your response, however, the credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the appI faithfully use my Safeway card, and have for yearsThere has never been a problem before the cumbersome use of a faulty appprovided by the companyThis is not a device, nor a service provider failure on my partI would normally purchase a qty of at eafrom the usual priceThat is approximately in savings.This is why I requested the advertised price be honoredI did not think that the company would want to issue a gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted] 's behavior as a supervisor/mgrin customer support pertaining to her conversation with me Regards, [redacted] ***

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would like to add that the refund came long after the dates quoted in the emails I received. It took my emailing every day and calling every other day to get this resolved. Had I not complained, I would not have received the refund. The last two people I spoke with at Safeway Online were the only ones who clearly and truthfully told me the situation as to why my refund was not originally processed and why I was given so much dis-information. Please train your staff better. I'm a long time customer and deserved better. I'm disabled and in a wheelchair. Grocery delivery is crucial to me. As your records show, when I do request a credit, I always praise the service and drivers. I should have been treated like an A-list customer; I wasn't.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No one has tried to contact me at all either by email or phone Email: [redacted] Phone#: [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Our records show that a refund in the amount of $was sent to ***'s credit card on 08/31/This can take approximately to business days, depending on the financial institution that the credit is sent to Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:Safeway issued worthless cards to me via [redacted] ***.Sincerely, [redacted]

Upon receipt of this complaint we referred to the Store DirectorThe Store Director has contacted [redacted] and apologized for the inconvenienceShe will be going into the store to pick up a $gift card from the Director due to the issues that occurred

Upon receipt of this case, we referred the concern to the Supervisor of the agentShe called and left a message for [redacted] that this concern had been addressed with the employee and that they would be sending her a $gift card to her home address for the inconvenience

Hello this is had been resolved when I contacted the customer about the complaint she stated that the issue of the gift card had been taken care of.and that she would notify the complaint that it had been resolvef

The Safeway Gas Station at Pueblo West is being deceptive to the public by posting their discounted gas price on their large lighted sign instead of their regular price that is available to all customers.

A person traveling on Highway 50 will see a lighted "loaf and jug" sign on the South side showing the full price of their gasoline. Same person will also see a lighted "Safeway" sign on the North side showing the discounted price of their gasoline. Safeway's posted discounted price is approximately 10 cents below the posted price of Loaf and Jug. Safeway's discounted gas price amounts to giving a 10 cent discount to those customers who pay cash or use a debit card for their purchase. Those customers using credit cards will be surcharged approx 10 cents per gallon. Safeway does not post at their pumps that credit card customers are paying a surcharge on their gas purchases.

Safeway is using deception to lure gas customers to their station by posting a gas price that is available to only those certain customers who have the ability to pay cash...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Ms. [redacted]:
The Safeway Albertsons Seattle Division would like to thank you for alerting us to ourcustomer's concerns regarding the purchase of gift cards using a 'Just For U' coupon. Weappreciate the opportunity to respond.
After reviewing the sequence of events, we have discovered that the...

disclaimer was notincluded in the ad, that mistake is now being corrected. As a result, we have sent [redacted] agift card to apologize for the inconvenience and thank her for her patience when working withus through the matter.
Should you need further information regarding this matter, please do not hesitate to contact medirectly at [redacted]. We thank you again for allowing us the opportunity to respond.
Sincerely,
Sara O[redacted]Public & Government AffairsSafeway Inc., Seattle DivisionSafeway Foundation

We are disappointed to learn that Mr. [redacted] did not feel he had a satisfactory shopping experience in oneof our stores. We take our customer service to heart, and have attempted to contact Mr. [redacted], via thetelephone number provided, in an effort to show our care about his concerns. Unfortunately,...

we havebeen unable to reach him.Our Portland Division Vice President of Operations has emailed the customer letting him know of ourinterest In discussing this matter. In the email he provided his phone number, requesting that thecustomer reach out to discuss the matter, but has not heard back.Prior to this situation reaching the Revdex.com, our area District Manager also attempted toresolve the Issue. He too left a voicemail with the customer and received no return phone call. He alsoreplied to Mr. [redacted]'s concerns via email, offering to assist, and was unable to obtain the necessaryinformation needed to reach any sort of resolution.We welcome the opportunity to discuss the complaint with this customer and to resolve any remainingconcerns he may have. Customer Service remains our number one priority.

Review: Safeway advertises rewards points earned at grocery store as a cash discount to be used at the gas pump. But today when I tried to use points earned at the grocery store they were not honored when I tried to use a credit card to pay for the gas purchase. There is nowhere in the store or at the pump ads that would say that the rewards points earned at the grocery store would not be honored at the pump if a credit card is used.Desired Settlement: Safeway has to either honor the rewards points earned at the grocery store or post ads everywhere that would warn that the rewards points are not treated as cash and cannot be used with a credit card purchase at the pimp.

Business

Response:

January 31, 2014 [redacted]: We have received your statement registered with the Revdex.com regarding the use of rewards points at the gas pump at our Dover, DE store. I’m sorry that you were not able to use your rewards points at the gas pump. Please accept my sincere apology for any frustration and inconvenience you have experienced. Our goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriously. As you may know, for every dollar spent on groceries, you earn 1 point and for every 100 points, you earn 10 cents off per gallon reward. You can select to use all of your reward points or none of them. There is no restriction of paying for gas with a credit card; however, the cash price is 10 cents less. In other words, if you pay with cash, debit card or a Safeway gift card, you will be charged a lower price (10 cents) per gallon. In the future, should you need assistance with using your reward points at the gas pump, please feel free to request assistance from the gas station attendant. Additional information regarding the gas rewards program terms and conditions is available at www.safeway.com. Thank you for your feedback. We really appreciate your business and look forward to serving you in the future. Sincerely, [redacted]

Sent on: 1/31/2014 4:33:16 PM