SAFE Security

Initial Business Response /* (1000, 5, 2014/11/04) */
Good Morning,

Account Number: XXXXXXX
Customer: [redacted]

In regards to customer XXXXXXX, our record indicates the following:

· On June 14, 2007 [redacted] signed a contract with Castle Rock, for...

the initial term of 36 months. The initial terms ended on June 14, 2010. This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
· Mr. [redacted] called SAFE Security on 8/7/2014 with his initial request for service and repairs which SAFE Security then sent a technician out on 8/18/14 to resolve the issue.
· SAFE Security has received a written notification from Mr. [redacted] requesting to cancel his account on 8/29/14.
· As a courtesy SAFE Security will honor Mr. [redacted] request to cancel even though his account has auto renewed on June 14, 2014. SAFE Security will cancel Mr. [redacted] account effective 9/30/14 which is 30days from cancellation letter received.
· SAFE Security will not be issuing any credits at this time, SAFE Security has made the decision to release you from the contract terms and deem the account satisfied and paid in full.
· Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed


Thank you,

[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All the information I submitted to Revdex.com is accurate. I do not accept this settlement. I will persue legal action to receive the funds paid for no service during the time period mentioned in complaint. I have not had any writen response from SAFE Security from the correspdence that was sent. Again, very inept customer service, total disregard for a long term customer.
This matter will not be closed until I am sastified with the refund of $2,699.40 paid in full.
Final Business Response /* (4000, 9, 2014/11/13) */
In regards to customer XXXXXXX, our record indicates the following:

* On June 14, 2007 [redacted] signed a contract with Castle Rock, for the initial term of 36 months. The initial terms ended on June 14, 2010. This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
* Mr. [redacted] called SAFE Security on 8/7/2014 with his initial request for service and repairs which SAFE Security then sent a technician out on 8/18/14 to resolve the issue.
* SAFE Security has received a written notification from Mr. [redacted] requesting to cancel his account on 8/29/14.
* As a courtesy SAFE Security will honor Mr. [redacted] request to cancel even though his account has auto renewed on June 14, 2014. SAFE Security will cancel Mr. [redacted] account effective 9/30/14 which is 30days from cancellation letter received.
* SAFE Security will not be issuing any credits at this time, SAFE Security has made the decision to release you from the contract terms and deem the account satisfied and paid in full.
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed


Thank you,

[redacted]
Premier Supervisor
Final Consumer Response /* (4200, 11, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Novemeber 13,2014 I again received a bill from SAFE Security charging me a return to maker fee of $15.00- 10/20/14, and a Montering charge of $44.99 for 11/10/14. I again wrote to them refering to my August 26,2014 letter that I was stopping all payments for services not renedered for 5 years. They have made no effort to contact me by phone or letter. I also informed them with the latest notice received,there should be NO ADVRSE reporting on my account. I will hold them accountable to the Federal Trade Commission Bureau of Consumer Protection-FCRA at this time I feel there is no recourse but to File a Small Calims Court action to regain the funds paid to SAFE Secruity. Again Consumer BEWARE.

I do not recommend working with Safe Security! Our experience has been one of being constantly locked into a "contract" with small print. We have continued with the service for 8 plus years essentially because we cannot get out of it without paying up front for the remaining amount of time. Since we are now moving, I called to cancel and, guess what, they STILL won't let me cancel and want me to pay for an additional year when my contract was up in May and I literally called them the first week of June. They said I would have had to give a written 30 day cancellation notice to them before my May cancellation date. This entire experience has been very frustrating and expensive. To top it off, our home was broken into TWICE with the alarm on and the thieves didn't even hear it because it is such a light beeping noise, and they were able to take everything they wanted before the police even arrived. Now I'm feeling forced to transfer the service to the new home because I don't want to pay them $350 for nothing. I don't know how they have been allowed to operate like this, but it's highway robbery.

Initial Business Response /* (1000, 5, 2014/09/16) */
Customer: [redacted], [redacted]
Account Number: XXXXXXX
In regards to customer XXXXXXX, our record indicates the following:
SAFE Security received this customer's signed written request on June 3, 2014 to cancel their SAFE Security account...

XXXXXXX.
SAFE Security honored this request and has processed the cancellation
Account XXXXXXX will be closed with no further balance due.
Please feel free to contact us at XXXX-XXX-XXXX Monday through Friday, 6:00AM to 5:00PM Pacific Time, if you have any further questions.

Initial Business Response /* (1000, 5, 2014/10/22) */
On June 11, 2007 [redacted] signed a contract with Castle Rock, for the initial term of 36 months. The initial terms ended on June 11, 2010. This agreement automatically renews for successive one (1) year renewal terms,...

unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
Mrs. [redacted] called SAFE Security on 10/2/2014 with her initial request for cancellation.
SAFE Security have not received a written notification from Mrs. [redacted] requesting to cancel.
SAFE Security will honor Mrs. [redacted] request to cancel provided she send us the remaining balance of contract in the amount of $279.93.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I forwarded the email showing the amended contract terms and date from Castlerock that reflect my signature agreeing to the new terms to the Dispute Resolution Specialist assigned to my case. I also, emailed the prior year's contract that reflected the yearly renewal the current security claim they have on file as the current legal binding document.
Final Business Response /* (4000, 9, 2014/11/18) */
Account Number: XXXXXXX
Customer: [redacted]
In regards to customer XXXXXXX, our record indicates the following:
Rebuttal Revdex.com Response:
SAFE Security have not received a written notification from Mrs. [redacted] requesting to cancel.
SAFE Security will honor Mrs. [redacted] request to cancel provided she send us the remaining balance of contract in the amount of $239.94.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
[redacted]
Premier Supervisor
Final Consumer Response /* (4200, 11, 2014/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submitted proof of my revised monthly contract terms to reflect there is no yearly renewal contract as claimed by the company.

Initial Business Response /* (1000, 5, 2014/08/07) */
Date: August 7, 2014
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
Contract Terms: 12/07, 3 years, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no...

less than 30 days prior to end of the contract term. NOTE: Customer resides in a non-auto renewal state, renewal terms default month to month.
SAFE Security acquired the security agreement from Security Associates International, Inc. on 09/1/11.
On 8/4/14, customer contacted SAFE Security to cancel service as customer was with another provider. Customer paid by phone the balance due in the amount of $149.32. Customer was advised that she needed to send a signed cancellation letter to SAFE Security in order to begin the cancellation process.
On 8/4/14, the customer overpaid and made another payment in the amount of $127.51.
A refund will be submitted in the amount of $127.51, which the customer should receive within 4-6 weeks.
On 8/6/2014, SAFE Security received the cancellation letter from the customer.
The account has been submitted for cancellation.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Thank you.

[redacted]
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/03/30) */
In regards to customer XXXXXXX, our record indicates the following:

On January 11, 2011 [redacted] signed a contract with Security Alarm LLC, for the initial term of 36 months. This agreement automatically renews for...

successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.

Mr. [redacted] called SAFE Security on 12/4/2013 with his initial request for cancellation.

Mr. [redacted] called SAFE Security on 9/4/2014 stating he sent in a cancellation letter, which SAFE Security received the cancellation letter on 12/6/2013.

SAFE Security has honored [redacted] request to cancel effective 12/30/2014. There will be no refund issued on this account.

Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.

Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed




Thank you,

[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I canceled based upon what I was told that if I had done this before renewal that it wouldn't have been automatically renewed. I was told that repeatedly that my money would be refunded based upon my request to cancel the service was sent in appropriate time. This is the first I am hearing this side. So no I do not accept this because this isn't what I agreed upon when I spoke to 4 - Safe Customer service (including a manager) people they all stated I would be getting my money back.
Final Business Response /* (4000, 18, 2015/07/22) */
Good Morning,
Account Number: XXXXXXX
Customer: [redacted]
In regards to customer XXXXXXX, our record indicates the following:
On January 11, 2011 [redacted] signed a contract with Security Alarm LLC, for the initial term of 36 months. This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
SAFE Security has made the decision to refund the amount of $313.93 to confirm we have the correct address, the check has been mailed to 4510 Austin St. Houston, TX XXXXX. If your address has been changed please update us immediately. Your check should be arriving shorty.
· Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.
Thank you,
[redacted]
Premier Supervisor
Final Consumer Response /* (2000, 20, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is fine to mail it to that address. I agree upon the refund amount. When should I expect the check?

I can not believe that the [redacted] has give SAFE Security an A+ rating !!! They have some 300+ complaints that are all valid & will soon be getting another complaint from me. I have had problem after problem with this company since May 2014, and continue to have problems with them to this day (5/21/15). I have had a couple errors with my actual alarm system that has taken months of waiting to get fixed, and most recently was told that the last installer didnt connect a wire correctly to the back up battery, long story short I was sent a bill for a battery that I never received. After arguing for a month with Customer Service about the $75.00 they ended up withdrawling it from my checking accouint without my permission, this was after I had a Customer Service "Manager" tell me I didnt have to pay the money. I have requested to cancel, but I keep being reminded that I am under contract and I can not cancel. I have spent many of hours & days on the phone with this company & I am DONE!!

[redacted]
LETTER-SPACING: normal'> 
Re: Account# [redacted]
Complaint# [redacted]
Customer: [redacted] & [redacted]
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our
resolution.
 
* SAFE Security has honored [redacted] & [redacted]’s request to cancel services and the account reflects a zero balance. A copy of this letter has been sent to the
customer for confirmation.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
 
[redacted]
SAFE Security
[redacted]

Initial Business Response /* (1000, 5, 2014/08/21) */
Account Number: XXXXXXX
Customer: [redacted]

In regards to customer XXXXXXX, our record indicates the following:

On September 16, 2010 signed a contract with Pinnacle Security LLC, for the initial term of 36 months. The initial...

terms end on September 16, 2014. This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
SAFE Security had accured Mrs. [redacted] account
Mrs. [redacted] SAFE Security account has a pending request for cancellation as of 7/31/14.
There are no payments due on this account, last payment received was 8/20/14 for September 2014 payment.
SAFE Security has received a written notification from Mrs. [redacted] 7/31/2014 requesting cancellation.
SAFE Security has honor Mrs. [redacted] request to cancel effective 9/30/14 which is the end of the intial term.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed.

Thank you,

[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed a 36 months yes but I have alled the company over n over for them to fix it. I have been paying for an alarm that has not worked. No where in there response does it say they tried to help me with the problem. They have no respect for there customers at all. Safe n Secure is there name and no way did I feel safe or secure with no alarm system as to why I have cancelled my contract with them.
Final Business Response /* (4000, 18, 2014/09/26) */
Customer: [redacted]

In regards to customer XXXXXXX, our record indicates the following:
Responding to Customer Rebuttal:
SAFE Security has honor Mrs. [redacted] request to cancel effective 9/30/14 which is the end of the initial term.
There are no payments due at this time. All payments have been received and posted to the account.
After reviewing our records, SAFE Security shows this account will be closed 9/30/14.

Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed.
Thank you
[redacted]
Premier Supervisor
Final Consumer Response /* (4200, 22, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They r still sending me bills they have not cancelled me they say they r but I don't believe that as I have had nothing but problems with them since day 1 they never sent anyone out to fix my alarm it has not worked in 3 years but yet I had to keep paying it. I would like my money back. They r also not good with promises I want everyone to know how unprofessional they are. Thanks

(The consumer indicated he/she DID NOT accept the response from the business.)I have sent notification via mail, email, phone, and even faxed [redacted] posted on the site the others fax numbers did not work... they don't respond and who knows what happens to your letter... what a mess.SINCE you are able to communicate with them tell them that "THIS SERVES as a WRITTEN NOTICE to CANCEL MY SERVICE BEFORE AUTO RENEWAL!!!!" and I want confirmations from them the date it is canceled as well! as they said March one year and MAY last year... customer support??? WOW

Initial Business Response /* (1000, 5, 2014/03/31) */
Account Number: XXXXXXX
Customer: Klaus [redacted]
In regards to customer XXXXXXX, our record indicate the following:
SAFE Security will honor customers request to cancel their account immediately
SAFE has also...

credited account for the $25 trip charge, and removal of the charges for March, April and May.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time if you have any questions
Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */
To whom it may concern;

Thank you very much for your support of my complaint. I am satisfied with the business' response. There is no further action requested at this time.

Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/03) */
SAFE Security is responding to your Revdex.com complaint dated 11/23/15.
SAFE Security has reviewed your account in reference to the disputed invoice dated 7/22/15, invoice# XXXXXXXX in the amount of $455.00.
The customer does not owe...

this invoice.
A credit has been submitted on your account for this invoice.
Please disregard any delinquent notices that you may receive regarding this invoice.
SAFE Security apologies for any inconvenience regarding this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been with Safe Security more than 25 years communication was lacking on their part. I accept this apology and the credit on my account. No past due bill

Please do not sign up with this safe Security stick to ADT. This company is not a great choice. The Sales Reps are not knowledgeable or just seeking sales. My GRANDMOTHER was charged even after canceling the account. Unfortunately, the sales agent and customer service reps failed to do their job or inform the customer. Calling this company will lead to a hold time of ten minutes or more. Please do not sign up with this safe Security stick to ADT.

Initial Business Response /* (1000, 10, 2014/07/10) */
Account Number: XXXXXXX
Customer: [redacted]
In regards to customer XXXXXXX, [redacted], our records indicate the following:
On 3/3/14 Mr. [redacted] called in requesting a service call to...

replace his touch pad. Three days later Mr. [redacted] called back upset that the dealer had not contacted him to schedule service and stated he wanted to cancel his account with SAFE Security.
SAFE employee explained what was needed to cancel his account. She explained he was on a month to month and his balance of contract was $94.98 if he sent in his signed cancellation letter by 4/30/14. If the cancellation letter was received in May the amount owed would be $134.97.
She made every attempt to save this customer. She offered to lower his monthly rate, perform the service call at no charge, and give him (2) months of free monitoring, but Mr. [redacted] declined.
On 5/29/14 SAFE received Mr. [redacted]'s cancellation letter.
SAFE Security will honor Mr. [redacted]'s request to cancel provided he pay the remaining balance of contract in the amount of $134.97.
Please feel free to contact us at (XXX) XXX-XXXX Monday thru Friday, 6:00 AM to 5:00 PM, Pacific time to advise us how our customer would like to proceed.
Thank you,
[redacted]
Service Dispatch Supervisor
Initial Consumer Rebuttal /* (3000, 12, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ican see it does,not do any good to keep this upso iaint going to drop the whole thing iam glad no onebroke into my house because that would had been my fault toso I guessi will just pay up
Final Business Response /* (4000, 14, 2014/07/28) */
Account Number: XXXXXXX
Customer: [redacted]
In regards to customer XXXXXXX, our records indicate the following:
SAFE received Mr. [redacted]'s cancellation letter on 06/04/2014.
We have stopped the billing as of 06/30/2014.
SAFE will honor Mr. [redacted]'s request to cancel his service.
SAFE has received the Simon XT touchpad back.
SAFE will be issuing a refund to Mr. [redacted] in the amount of $244.98 ($150.00 for touchpad & $94.98 overpayment on acct.).
Please feel free to contact us at (XXX) XXX-XXXX Monday thru Friday to advise us how our customer would like to proceed.
Thank you,
[redacted]
Service Dispatch Supervisor

Initial Business Response /* (1000, 6, 2015/06/29) */
Customer: [redacted]
Account Number: XXXXXXX
In regards to customer XXXXXXX, our record indicates the following:
· SAFE is contacting this customer by telephone to resolve.
Please feel free to contact us at (XXX)...

XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time if you have any further questions.
Thank you,
[redacted]
Customer Care Manager

Initial Business Response /* (1000, 5, 2014/08/08) */
To: [redacted] & A. [redacted]
Subject: Balance of Account
Date: 8/8/2014
No monies are owed by the customer.
Thank you,
[redacted]
Customer Care Supervisor

Complaint: [redacted]I am rejecting this response because:
Due to Safe Security's subpar customer service in regards to scheduling (there is not even a technician in the state of [redacted] who even services their equipment and I was forced to either wait OVER ONE MONTH to get someone to service their equipment (and to this day STILL have not been contacted by ANY technician within the last month; also, NO TWO PEOPLE who work at Safe Security will give the same information regarding the service plan attached to this account) or contact an outside provider to get this alarm serviced before my vacation, not only will Safe Security need to release me from the contract (with an effective date of [redacted]), but they will also need to take care of the [redacted] balance (since I had to pay over [redacted] to get this alarm serviced).
This relationship needs to be terminated effective [redacted] with the remaining balance covered by Safe Security.  The invoice is attached.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/25) */
Date: August 22, 2014
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/13.
Contract Terms:...

07/2009, 3years, auto renewal monthly, unless cancelled in writing no less than 30 days prior to end of the contract term.
On 2/24/14, customer contacted SAFE Security and stated that he sent a cancellation letter a 1 year ago. Customer was advised at that time, the SAFE Security has not received the cancellation letter. Customer was asked to send in fax confirmation page. Customer stated that he did not have it. Customer was then advised to send in cancellation letter, however customer refused.
As of today, SAFE Security has not received a cancellation letter from the customer.
On 12/23/13, customer contracted SAFE Security and stated that he sent a cancellation letter the prior month. Customer was advised to send proof to SAFE Security that the cancellation letter was sent in November 2013 as SAFE Security did not have a cancellation letter on file for the customer.
On 3/13/14, the account was cancelled for non- payment.
On 4/4/14, the account was sent to Collection Agency Hillcrest, Davidson and Associates.
To resolve this issue the customer must the balance of contract payment in the amount of $249.95 to Hillcrest Davidson and Associates.
Until such time balance of contract payment is received by Hillcrest, Davidson and Associates, customer will be held to the contract terms.
Thank you.

[redacted]
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are inaccuracies in the summary provided by Safe Security. First, I sent the letter attached to this complaint on 3/20/13. Second, I did not say on 12/23/13 that I sent the letter the prior month. I only ever claimed to send the letter on 3/20/13. The letter was sent on the date that I sent it. I will not send it again because that implies that I never sent it. The alarm system has not been activated since March of 2013, so Safe Security has provided no service other than illegitimate harassment since then. It is ridiculous to expect a customer to pay for inactive service that we cancelled per instructions on 3/20/13. A company with policies like this should not be allowed to continue business without repercussions.
Final Business Response /* (4000, 9, 2014/08/29) */
Date: August 29, 2014
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
SAFE Security is responding to your rebuttal response dated 8/26/14.
In reviewing the transferred account documentation from Pinnacle, there are no notes from Pinnacle Security stating a cancellation letter was received from the customer.
SAFE Security is standing by its original response dated 8/25/14.
SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/13.
Contract Terms: 07/2009, 3years, auto renewal monthly, unless cancelled in writing no less than 30 days prior to end of the contract term.
On 12/23/13, customer contracted SAFE Security and stated that he sent a cancellation letter the prior month. Customer was advised to send proof to SAFE Security that the cancellation letter was sent in November 2013 as SAFE Security did not have a cancellation letter on file for the customer. \
On 2/24/14, customer contacted SAFE Security and stated that he sent a cancellation letter a 1 year ago. Customer was advised at that time, the SAFE Security has not received the cancellation letter. Customer was asked to send in fax confirmation page. Customer stated that he did not have it. Customer was then advised to send in cancellation letter, however customer refused.
On 3/13/14, the account was cancelled for non- payment.
On 4/4/14, the account was sent to Collection Agency Hillcrest, Davidson and Associates.
As of today, SAFE Security has not received a cancellation letter from the customer.
To resolve this issue the customer must the balance of contract payment in the amount of $249.95 to Hillcrest Davidson and Associates.
Until such time balance of contract payment is received by Hillcrest, Davidson and Associates, customer will be held to the contract terms.
Thank you.

[redacted]
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Final Consumer Response /* (4200, 13, 2014/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe Security provided no service after the cancellation date of 3/20/2013 and therefore it is both unethical and illogical to suggest that I as the customer owe them any money after this point. I do not accept Safe Security's response. Such business practices should not be sanctioned by the Revdex.com.

[redacted]
 
 
Re: Account #: [redacted]
Case#: [redacted]
Customer: [redacted]
 
 
We are responding to the most recent message from consumer [redacted].
 
As we previously stated, Ms. [redacted] is in the initial terms of the 36month contract that was signed in [redacted] Although the initial terms expire in [redacted]
[redacted], we are willing to release the customer upon receipt of the final payment of $[redacted] We still have not received the final payment of [redacted] that is needed to close the
account.
 
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

Initial Business Response /* (1000, 5, 2015/02/23) */
In regards to customer XXXXXXX, our record indicates the following:


* SAFE Security has contacted the customer to address the issue.

* SAFE Security has credit the customer account for $206.04 as...

requested.

* SAFE Security has resolve the customer issue.

* SAFE Security goal is to resolve your concern in a timely matter.

* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed.


Thank you,

[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe tried to call me when I was at work, I explained I could not talk at that time because I was working. Safe said they will give us a credit and send something in writing and we have never heard back from them since.... no credits have been made to our accounts...no emails from safe showing any type of credit at all. based on their statement above....I would love to see a credit before this case is closed. Safe is great at telling us they will credit our account but this is why we contacted the Revdex.com in the first place....they never follow through with that they tell you. As of 2/26/2015 we have not heard back from safe or seen anything from Safe. If they can actually process the credit and email me a copy of a new fixed bill so I have something in writing showing what will be done for all of their mistakes is what we want to see happen... Need to see what the 206.04 even covers and what are all the other charges left on the account..... Thank you Dave [redacted]
Final Business Response /* (4000, 10, 2015/03/05) */
In regards to customer XXXXXXX, our record indicates the following:

· The credit of $70.02 has been applied to Mr. [redacted] SAFE Security account.

· SAFE Security has mailed Mr. [redacted] an invoice on 3/4/15 indicating the credits has been applied to his account. Please allow 7- 10 days to receive the invoice statement.

SAFE Security goal is to resolve your concern in a timely matter.


Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.

Thank you!
[redacted]
Final Consumer Response /* (4200, 12, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We received a bill from Safe on 3/10/2015
it shows Prev bal as of 2/10 for 351.55 and a credit for 276.06...leaving a balance for 75.49
Nothing is itemized to show us what the 75.49 covers. I just want to make sure before we pay this amount out that we will not receive another bill for Jan and Feb. Our only question is what months does this 75.49 cover? We asked in our last statement to get something itemized for our records. Our contract shows with tax one monthly pay is $40.42...
I just want to know what this 75.49 covers please.
Thank you [redacted]