RV Parts Nation, Inc

This order has been refunded in full.

Final Consumer Response /* (2000, 6, 2016/09/06) */
They have credited my acount finally. Thank you very much.

Initial Business Response /* (1000, 5, 2017/03/03) */
This item is back-ordered.
This was refunded via our payment processor. Per their terms:
"We'll submit any refund you make to your customer's bank immediately. Your customer will then receive the funds from a refund in their account...

approximately 5-10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)"

Initial Business Response /* (1000, 5, 2017/09/19) */
This was refunded on 9/17 per a cancellation email received by the customer. Per the credit card processor, it can take 10 business days for the credit to post to their account.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/20) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I will wait 10 days to see if the money is refunded. When the money is actually refunded I will close the case.
Final Consumer Response /* (2000, 10, 2017/09/22) */
I have received a full refund. Please close this case.

Initial Business Response /* (1000, 11, 2016/10/11) */
This re-shipment (along with invoice) was delivered. FedEx tracking #XXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 13, 2016/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is out of...

touch. I complained that they would not correct the wrong address they were using to send products to me. They continue to use a non-existing street name. I did not have the luxury of waiting till winter in this local to install the new roof on my RV and ordered the missing adhesive and self-leveling sealant from other suppliers and have the roof installed. In the meantime, AFTER THE ROOF WAS INSTALLED, they sent me not one but two heavy packages of what must be the complete roof kit, a week or more apart. What I asked for was my money back for the product they had postponed sending because of their own internal confusion. I also asked to be reimbursed for the expensive shipping cost of returning the wrong product in the first place.
Their response of sending me what is now useless was expensive on their part and shows a lack of good sense, as well as wasting my own money. Somehow they stay in business, but they certainly mishandled my order in a huge way.

Initial Business Response /* (1000, 8, 2017/06/23) */
Return order to the following address for a refund:
[redacted]
Elkhart, IN XXXXX

Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my money. $11.90

Initial Business Response /* (1000, 8, 2017/09/05) */
The refund was processed.
Initial Consumer Rebuttal /* (2000, 10, 2017/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They issued a refund that cleared.

Final Consumer Response /* (2000, 6, 2017/03/15) */
I got a check for the full refund.

Initial Business Response /* (1000, 5, 2017/03/03) */
This order has already been refunded to the original payment method. Per our payment processor:
"We'll submit any refund you make to your customer's bank immediately. Your customer will then receive the funds from a refund in their account...

approximately 5-10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)"
Initial Consumer Rebuttal /* (3000, 7, 2017/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with getting a refund, However I am not happy with the lack of communication with this company. Why did it take me filing a Revdex.com report to get them to respond to all my emails, voicemail's, Messages on FB? Its my fault for not doing my research before doing an online order. but even still this company should be legit, and not out to take peoples money and hope that they don't complain.

Initial Business Response /* (1000, 5, 2018/01/10) */
This order has been refunded.

Initial Business Response /* (1000, 5, 2016/08/26) */
Contact Name and Title: [redacted] Accounting
Contact Phone: XXX-XXX-XXXX
Contact Email: **@rvpartsnation.com
This order was canceled and refunded.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/01) */
(The consumer indicated he/she ACCEPTED...

the response from the business.)
my credit card was reimbursed for the correct amount. Thank you !

Initial Business Response /* (1000, 5, 2016/05/25) */
Order Shipped. Tracking #: XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Only half of the order shipped. The Hot water heater is...

now on back order. The company has done a great job keeping me updated concerning the back order item however we continue to wait with no end in sight.

Initial Business Response /* (1000, 5, 2017/10/12) */
Order Number: XXXXX
Order Date: July 25 2017
Order has already been refunded per customers request. Refund ID: [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2017/10/24) */

Initial Business Response /* (1000, 8, 2016/10/11) */
This order shipped via USPS and has been delivered. Tracking #XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 10, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business only...

followed thru with the order after the Revdex.com was involved. It is ironic that the day (Oct 3rd) they emailed me that the part had been sent is the very last day the Revdex.com gave them to respond to the Revdex.com request. In my opinion, this is a sham company.

Initial Business Response /* (1000, 5, 2017/07/12) */
Order has shipped. USPS tracking #XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my blinds today the 13th of July only due...

to the Revdex.com being involved I believe. This company is not a reputable company. All of the emails and phone calls got me nowhere but as soon as I contacted the Revdex.com my blinds were here. I will never order from this company again, a very valuable lesson I learned, if not a Revdex.com listed company, I will not trust them. The manner in which this company does business is appalling. Almost 3 weeks and too many excuses and lies, not satisfied at all with RV parts nation.

Initial Business Response /* (1000, 12, 2016/10/18) */
This order has already been refunded. Transaction ID: XXXXXXXXXX

Initial Business Response /* (1000, 8, 2016/10/11) */
This was refunded on September 27th:
Invoice ID: [redacted]
Date: Sep 27, 2016
Time: 15:04:45 EDT
Status: Completed

Ordered product and months have gone by. Made calls that have not been returned. Spoke to managers and make excuses. Not likely a real company delivering goods at this point. Will not return calls to provide refund. I would give them a zero (0) if I could.

Final Consumer Response /* (2000, 9, 2017/03/31) */
I have been refunded my $ [redacted]