After searching for a particular design for my business cards, I happened to find the perfect design on ZazzleI ordered my business cards a month before a vendor event to make sure I would get them in plenty of timeWell, it's approaching two months and I still do not have my business cardsNow, to be fair, I did receive business cards in the mail about or so weeks after I ordered them however, they were not mineThat's right, I was sent someone else's business cardsWhen I contacted customer service regarding this obvious mistake, specifically naming the person's information on the card, I was told to take pictures if the cards, shipping label, and order numberas if I just made up the fact that I was sent the incorrect business cards which happened to match the name of another customer, but whateverI was contacted by customer service after sending them all the proof, and was told that they were shipping my orderThe best part, was when they told me that usually, they
My experience with Zazzle has been horrible and I absolutely do not recommend them to anyoneI was sent the wrong invitationsThe company is closed all weekend so I had to wait until Monday to speak to someone about thisThey required me to send them a picture of the incorrect invitations before they would reprint mine, which is absurd considering that their hours are when most people are at workThen, I was told my reprints would be here after one day shippingdays later, I have not received my packageIt is impossible to track the supposed package that they claimed they sentEvery time I call to speak to someone, there is a minute wait and the representative is unable to do anything to help, including something as basic as tracking my packageUnbelievably horrible experience
I became concerned when I had entered an order on 12/and it still had not shipped 12/ I emailed and received a prompt, (within hours) email in reply, advising me that when my order did ship the shipping would be upgraded at no additional cost to me Three days later, when it still had not shipped, I submitted a bad review, along with my concern, online I received a prompt reply to that complaint, a prompt shipping confirmation email, and they did indeed upgrade my shipping so that I had the item days after it shipped (It would have been days, but the carrier delayed it by day---not the fault of Zazzle) I received it on time to give as a gift as I intended, I am pleased with the quality of the items, and very impressed with the customer service
I purchased a framed poster May Item was received June 3rd and was found to be of poor quality (blurred text and bleeding of poster font into adjacent letters)This was intended as a birthday present for my wifeI requested a RMA from company to return product and get refund issuesCompany guarantees 100% satisfaction and/or product return/creditRMA was *** *** issued by "***".:Package was sent back VIA UPS and my tracking number ( ***) showed it was received by ZAZZLE on June 15th by someone called "***"Three and a half weeks later I have received neither an acknowledgement from Zazzle nor a credit to the VISA card I used to purchase@ emails to the company in late June and yesterday have gone unansweredI never received a notice of receipt/return by the company
I ordered envelopes for my invitations and they never arrivedI spoke with Zazzle who said it was an error on the delivery companyThey said they would process the envelopes again, bump then up in production order and send them to me via upgraded shippingweeks later...still no envelopesAt that time, I went online and noticed Zazzle was out of stockNo one contacted me to let me know that the shipping wouldn't be comingThis is very unprofessional as people are trusting the company to get products to them by a certain event time I decided to order from *** and get them printed from a local companyI contacted Zazzle today (minutes hold time) and they refunded me for the envelopes and shippingWhile one may see the refund as a positive, I personally think they should've done more (refunded entire order...other things were ordered and came on time) No explanationsVery very disappointed and will not be doing business with Zazzle in the future
I have had ornaments made by Zazzle for our grandchildren for several yearsThey are a big hit because they can be completely personalized with photos and print to remember each child’s special time(s) that year This year some of the ornaments did not arrive in time This was NOT Zazzles fault *** was paid extra to deliver on time They did not Zazzle has held my hand every step of the way Next year, I will be sure to order earlier so I’m not at the mercy of the delivery guys In the meantime, our grandchildren tree continues to grow and collect the best memories and lots of laughter Thank you, Zazzle!
Very upsetting on the automatic enrollment that is hidden in the terms and conditions section
At least have a box for customer to consent that they will be drafting the enrollment fee in a year from now
Also before drafting out a payment a notice should be sent a few days before
I ordered some address labels with a chalkboard background*** When I received the labels, nothing would print on themI tried every possible color and it didn't look like the ink was even leaving a mark on the labelI tried printing light colors and nothing happenedI turned the labels over to print on white and then the ink showed up but not on the black backgroundI called customer service and was told that I could have a credit issued for the $to my account within hourshours passed and the credit was never issued to my accountIt looks like it was issued to another account by a mistake because the confirmation email I received had the incorrect order id on itI called customer service again and spoke with a gentlemen who was helpful but took over an hour just to get the credit issued to the correct accountThe, next issue wash having the price be the same since the new labels I was purchasing are the exact same labels, just with a white b
Zazzle has one of the best customer service teams in the marketplace, and their production team can be counted on to produce very high-quality merchandise
On 12/7/I placed an order with ZazzleDuring the checkout process I agreed to a free trial of their subscription service Zazzle BlackAt the time I did so, they sent me an email, which included the following literally fine print (tiny font in a light gray color) at the bottom: "After your 30-day trial membership ends, you will automatically be enrolled in the Zazzle Black Standard membership ($Membership Fee per year)You will have the opportunity to opt out of the automatic enrollment before the free trial ends." I was never contacted with an "opportunity to opt out of the automatic enrollment," which in hindsight they apparently meant to describe the fact that IF I had noticed the fine print, I could log in on my own without a reminder and cancel the enrollmentInstead I received an email (the significance of which I did not realize at the time) on 1/7/telling me,"Welcome to your Zazzle Black membership!" Given that this was exactly the way the 12/7/email had starte
I purchased baby onesies with graphic designs on the frontTo my dismay the items arrived smelling extremely toxic and the gracphics on the from was pale lookingNot as shown on their websiteI immediately contacted zazzle to tell them of my complaint and told them I had to wash the clothes because the chemicals was so strong and toxicI offered zazzle that I would be willing to keep the items if they would refund me a percentageSince the print quality and toxins used was not what I expected to receive.The representative I spoke with told me she would give me 10% back to my original form of payment.To date I haven’t recieved the refundi filed a dispute with paypal and zazzle is refusing to settle base on that I washed my baby clothes,which is what you do especially with baby clothes,before useEspecially since the chemicals used to print smelt so toxic and strongThe items are not worth the cost I paid because the quality is very poor and unsafe for a childs skinSo I am now
I called customer service today anticipating the same old automated system and can never get in touch with a humanBut to my surprise a friendly customer service representative answer the phone and answered all my questions clearly and promptlyThe app is really easy to use with a little tinkering you could have exactly what you picture in your head made to lifeI'm excited to get my t-shirt I will write another review on the product when it comes in
I have the opportunity to give a review of zazzle.*** the online company I recently joined I ordered a t shirt but it was a little snug so went online to arrange an exchange and spoke to a non live agent enya who was helpful and appeared to know what to type! I will definitely be doing business with this company*** ***
I ordered merchandise on Black Friday (11/24/17) I received most of it by early December I did not receive acrylic ponote holders that I had ordered for colleagues ( I had also ordered personalized ponotes for them) I notified Zazzle on 12/ I asked for a refund They refused and said they would replace the merchandise in days No merchandise and no responses to several emails on the status of the order By 12/I emailed again, and someone chose to respond Now, I was told that Zazzle had to track the package No updates--no responses By 1/1/I had run out of patience and posted negative comments on my facebook page and Zazzle's Now, today, 1/2/2018, I am getting a refund and being told this is an exception since I did not actually return merchandise! What? I have no merchandise to return because you never sent it to me! Does this seem fair to you? They charged my credit card--so Zazzle has had my money since late November I did NOT get what I ordered--not because I did anything wrong but because someone forgot to pack the items Ok, things go wrong--I understand So, give me a credit and we can move on No credit , no merchandise and we are making an exception to refund money WE TOOK FROM YOU, and DID NOT HONOR OUR COMMITMENT to send you the merchandise you ordered, and you are simply asking for us to RETURN MONEY WE TOOK (stole???) from you--and that is unreasonable and warrants an exception????? Your customer service is an abomination and requires some serious review and restructuring Your standard operating procedure should be to refund money when a customer has NOT received merchandise because of YOUR ERROR, and not an exception You have not only lost me as a customer but have lost all the referrals I could have made
Ordered custom tank tees for my sister's weddingMeaning IMPORTANT that they arrive on time and correctly! Ordered items with the same design, various sizes of tankWhile creating online, each showed in stockDuring checkout, it showed the date of deliveryUnderstandably, it's an estimate, so I should give another day here and thereBut my order was stuck in the "making" status for daysOn the phone with Customer Svc, he said they're shipping it out that dayNever happened! The tracking showed they only created the label, but didn't ship out the actual itemI gave this order days before the weddingAnd still didn't make it
I ordered a hoodie from this company for the kitten academy convention several months agoThey are a charity that fosters and adopts cats and since I've adopted from them decided to goWhen I received my.hoodie it was printed incorrectlyI emailed them about this and was told that they could not send me a replacement as I was requesting modificationNo, I wanted what I orderedSo I called them and waited on hold for minutes to be told the first guy didn't actally read my email and they would have me a replacement by the end of the weekIt took over a month and or more calls to get the replacement and I didn't have it in time for the eventI opened it and it was still wrongIt was actually printed the exact same way as the firstSo another minute wait time and I'm told they will send me anotherThey asked if I wanted a refund and I told them no I will keep calling until I get my dollar hoodieI got a shipping notice in the 29th saying it was mailedOm December 13th I emailed them asking where it was, as the tracking number I was provided was for the October orderThey emailed me instead explaing how I could return the email to themSo I emailed back livid that they didn't read my email as I only wanted to know where my order wasThe next email just said we will send you a new oneSo I called and spoke to a supervisor, minute wait this time, and told her my storyShe told me that om the 29th the email that my order was shipped went out, but it actually meant that my account was closedThe product I had ordered was out of stock and might never be back in stockShe then told me a supervisor had contacted me and told me this and that they told me my card was refunded $I told her she was the first supervisor I had ever talked to snd the on email I received told me I was getting my order shippedShe then admitted to me that the never actually sent the email so the note of contact with me anf the consent to refund me was a lie in my accountI told them specifically I wamted my product not a refundI also explained that while she is telling me that it's impossible to fill my order another csr told me they would send me a replacement just a few hours priorShe also said that they couldn't help me because the store I bought from was closed, to which I again reminded her it was a charity event that happened over months agoThe only thing she offered me was another dollar refund, which I said before that I didn't want, and that I would never get what I orderedThis company failed to give me what I paid for, and after hours of trying to work with them on it I got different answers from different people the same dayDon't ever shop here they are a scam and their 100% customer satisfaction guarantee is a lie
After searching for a particular design for my business cards, I happened to find the perfect design on ZazzleI ordered my business cards a month before a vendor event to make sure I would get them in plenty of timeWell, it's approaching two months and I still do not have my business cardsNow, to be fair, I did receive business cards in the mail about or so weeks after I ordered them however, they were not mineThat's right, I was sent someone else's business cardsWhen I contacted customer service regarding this obvious mistake, specifically naming the person's information on the card, I was told to take pictures if the cards, shipping label, and order numberas if I just made up the fact that I was sent the incorrect business cards which happened to match the name of another customer, but whateverI was contacted by customer service after sending them all the proof, and was told that they were shipping my orderThe best part, was when they told me that usually, they
My experience with Zazzle has been horrible and I absolutely do not recommend them to anyoneI was sent the wrong invitationsThe company is closed all weekend so I had to wait until Monday to speak to someone about thisThey required me to send them a picture of the incorrect invitations before they would reprint mine, which is absurd considering that their hours are when most people are at workThen, I was told my reprints would be here after one day shippingdays later, I have not received my packageIt is impossible to track the supposed package that they claimed they sentEvery time I call to speak to someone, there is a minute wait and the representative is unable to do anything to help, including something as basic as tracking my packageUnbelievably horrible experience
Zazzle delighted me with a productI recommend this business because they sell quality garments at affordable prices
I became concerned when I had entered an order on 12/and it still had not shipped 12/ I emailed and received a prompt, (within hours) email in reply, advising me that when my order did ship the shipping would be upgraded at no additional cost to me Three days later, when it still had not shipped, I submitted a bad review, along with my concern, online I received a prompt reply to that complaint, a prompt shipping confirmation email, and they did indeed upgrade my shipping so that I had the item days after it shipped (It would have been days, but the carrier delayed it by day---not the fault of Zazzle) I received it on time to give as a gift as I intended, I am pleased with the quality of the items, and very impressed with the customer service
I purchased a framed poster May Item was received June 3rd and was found to be of poor quality (blurred text and bleeding of poster font into adjacent letters)This was intended as a birthday present for my wifeI requested a RMA from company to return product and get refund issuesCompany guarantees 100% satisfaction and/or product return/creditRMA was *** *** issued by "***".:Package was sent back VIA UPS and my tracking number ( ***) showed it was received by ZAZZLE on June 15th by someone called "***"Three and a half weeks later I have received neither an acknowledgement from Zazzle nor a credit to the VISA card I used to purchase@ emails to the company in late June and yesterday have gone unansweredI never received a notice of receipt/return by the company
I ordered envelopes for my invitations and they never arrivedI spoke with Zazzle who said it was an error on the delivery companyThey said they would process the envelopes again, bump then up in production order and send them to me via upgraded shippingweeks later...still no envelopesAt that time, I went online and noticed Zazzle was out of stockNo one contacted me to let me know that the shipping wouldn't be comingThis is very unprofessional as people are trusting the company to get products to them by a certain event time I decided to order from *** and get them printed from a local companyI contacted Zazzle today (minutes hold time) and they refunded me for the envelopes and shippingWhile one may see the refund as a positive, I personally think they should've done more (refunded entire order...other things were ordered and came on time) No explanationsVery very disappointed and will not be doing business with Zazzle in the future
I have had ornaments made by Zazzle for our grandchildren for several yearsThey are a big hit because they can be completely personalized with photos and print to remember each child’s special time(s) that year This year some of the ornaments did not arrive in time This was NOT Zazzles fault *** was paid extra to deliver on time They did not Zazzle has held my hand every step of the way Next year, I will be sure to order earlier so I’m not at the mercy of the delivery guys In the meantime, our grandchildren tree continues to grow and collect the best memories and lots of laughter Thank you, Zazzle!
I never got my product & no one has reached out to remedy the situation, the company is a scam
Very upsetting on the automatic enrollment that is hidden in the terms and conditions section
At least have a box for customer to consent that they will be drafting the enrollment fee in a year from now
Also before drafting out a payment a notice should be sent a few days before
I ordered some address labels with a chalkboard background*** When I received the labels, nothing would print on themI tried every possible color and it didn't look like the ink was even leaving a mark on the labelI tried printing light colors and nothing happenedI turned the labels over to print on white and then the ink showed up but not on the black backgroundI called customer service and was told that I could have a credit issued for the $to my account within hourshours passed and the credit was never issued to my accountIt looks like it was issued to another account by a mistake because the confirmation email I received had the incorrect order id on itI called customer service again and spoke with a gentlemen who was helpful but took over an hour just to get the credit issued to the correct accountThe, next issue wash having the price be the same since the new labels I was purchasing are the exact same labels, just with a white b
Zazzle has one of the best customer service teams in the marketplace, and their production team can be counted on to produce very high-quality merchandise
On 12/7/I placed an order with ZazzleDuring the checkout process I agreed to a free trial of their subscription service Zazzle BlackAt the time I did so, they sent me an email, which included the following literally fine print (tiny font in a light gray color) at the bottom: "After your 30-day trial membership ends, you will automatically be enrolled in the Zazzle Black Standard membership ($Membership Fee per year)You will have the opportunity to opt out of the automatic enrollment before the free trial ends." I was never contacted with an "opportunity to opt out of the automatic enrollment," which in hindsight they apparently meant to describe the fact that IF I had noticed the fine print, I could log in on my own without a reminder and cancel the enrollmentInstead I received an email (the significance of which I did not realize at the time) on 1/7/telling me,"Welcome to your Zazzle Black membership!" Given that this was exactly the way the 12/7/email had starte
Great customer serviceHave had quick and appropriate responses to dealing with issuesThey have kept their promise of 100% satisfaction guaranteed
I purchased baby onesies with graphic designs on the frontTo my dismay the items arrived smelling extremely toxic and the gracphics on the from was pale lookingNot as shown on their websiteI immediately contacted zazzle to tell them of my complaint and told them I had to wash the clothes because the chemicals was so strong and toxicI offered zazzle that I would be willing to keep the items if they would refund me a percentageSince the print quality and toxins used was not what I expected to receive.The representative I spoke with told me she would give me 10% back to my original form of payment.To date I haven’t recieved the refundi filed a dispute with paypal and zazzle is refusing to settle base on that I washed my baby clothes,which is what you do especially with baby clothes,before useEspecially since the chemicals used to print smelt so toxic and strongThe items are not worth the cost I paid because the quality is very poor and unsafe for a childs skinSo I am now
I called customer service today anticipating the same old automated system and can never get in touch with a humanBut to my surprise a friendly customer service representative answer the phone and answered all my questions clearly and promptlyThe app is really easy to use with a little tinkering you could have exactly what you picture in your head made to lifeI'm excited to get my t-shirt I will write another review on the product when it comes in
I have the opportunity to give a review of zazzle.*** the online company I recently joined I ordered a t shirt but it was a little snug so went online to arrange an exchange and spoke to a non live agent enya who was helpful and appeared to know what to type! I will definitely be doing business with this company*** ***
I ordered merchandise on Black Friday (11/24/17) I received most of it by early December I did not receive acrylic ponote holders that I had ordered for colleagues ( I had also ordered personalized ponotes for them) I notified Zazzle on 12/ I asked for a refund They refused and said they would replace the merchandise in days No merchandise and no responses to several emails on the status of the order By 12/I emailed again, and someone chose to respond Now, I was told that Zazzle had to track the package No updates--no responses By 1/1/I had run out of patience and posted negative comments on my facebook page and Zazzle's Now, today, 1/2/2018, I am getting a refund and being told this is an exception since I did not actually return merchandise! What? I have no merchandise to return because you never sent it to me! Does this seem fair to you? They charged my credit card--so Zazzle has had my money since late November I did NOT get what I ordered--not because I did anything wrong but because someone forgot to pack the items Ok, things go wrong--I understand So, give me a credit and we can move on No credit , no merchandise and we are making an exception to refund money WE TOOK FROM YOU, and DID NOT HONOR OUR COMMITMENT to send you the merchandise you ordered, and you are simply asking for us to RETURN MONEY WE TOOK (stole???) from you--and that is unreasonable and warrants an exception????? Your customer service is an abomination and requires some serious review and restructuring Your standard operating procedure should be to refund money when a customer has NOT received merchandise because of YOUR ERROR, and not an exception You have not only lost me as a customer but have lost all the referrals I could have made
I was very, very pleased with my highly customized order Truly a beautiful finished productI will definitely be using Zazzle again for future printing
Ordered custom tank tees for my sister's weddingMeaning IMPORTANT that they arrive on time and correctly! Ordered items with the same design, various sizes of tankWhile creating online, each showed in stockDuring checkout, it showed the date of deliveryUnderstandably, it's an estimate, so I should give another day here and thereBut my order was stuck in the "making" status for daysOn the phone with Customer Svc, he said they're shipping it out that dayNever happened! The tracking showed they only created the label, but didn't ship out the actual itemI gave this order days before the weddingAnd still didn't make it
I ordered a hoodie from this company for the kitten academy convention several months agoThey are a charity that fosters and adopts cats and since I've adopted from them decided to goWhen I received my.hoodie it was printed incorrectlyI emailed them about this and was told that they could not send me a replacement as I was requesting modificationNo, I wanted what I orderedSo I called them and waited on hold for minutes to be told the first guy didn't actally read my email and they would have me a replacement by the end of the weekIt took over a month and or more calls to get the replacement and I didn't have it in time for the eventI opened it and it was still wrongIt was actually printed the exact same way as the firstSo another minute wait time and I'm told they will send me anotherThey asked if I wanted a refund and I told them no I will keep calling until I get my dollar hoodieI got a shipping notice in the 29th saying it was mailedOm December 13th I emailed them asking where it was, as the tracking number I was provided was for the October orderThey emailed me instead explaing how I could return the email to themSo I emailed back livid that they didn't read my email as I only wanted to know where my order wasThe next email just said we will send you a new oneSo I called and spoke to a supervisor, minute wait this time, and told her my storyShe told me that om the 29th the email that my order was shipped went out, but it actually meant that my account was closedThe product I had ordered was out of stock and might never be back in stockShe then told me a supervisor had contacted me and told me this and that they told me my card was refunded $I told her she was the first supervisor I had ever talked to snd the on email I received told me I was getting my order shippedShe then admitted to me that the never actually sent the email so the note of contact with me anf the consent to refund me was a lie in my accountI told them specifically I wamted my product not a refundI also explained that while she is telling me that it's impossible to fill my order another csr told me they would send me a replacement just a few hours priorShe also said that they couldn't help me because the store I bought from was closed, to which I again reminded her it was a charity event that happened over months agoThe only thing she offered me was another dollar refund, which I said before that I didn't want, and that I would never get what I orderedThis company failed to give me what I paid for, and after hours of trying to work with them on it I got different answers from different people the same dayDon't ever shop here they are a scam and their 100% customer satisfaction guarantee is a lie