RTA Cabinet Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Fact #1, ** and myself made the agreement with your company for shipping and delivery.  I don't need to repeat myself that you did not fullfill that agreement.  Fact #2, you stated to Revdex.com that you had reimbursed $30. to us.  That did not happen.  #3 Customer Service needs to expand their records, so you don't have to come up with another set of excuses.  I still feel that reimbursing us $126.17 is a fair amount.  We spent 5 hours of driving time, our car and our gasoline. The sum of $30. was an insult and if you were in my shoes, you would feel the same.  To say that your company has provided outstanding service is an understatement. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]You're right I didn't double check everything.  When I told he designer that I needed a taller cabinet for the vent hood, I figured he wold actually make the cabinet taller and not just change the picture.  Did you look at his order and do you see why I put the order in myself?   It was the completely wrong series.    Do you think that it was acceptable that the designer would simply change the picture in the drawing instead of switching it to a taller cabinet?  Is this the standard RTA cabinets sets for their design and customer service team?
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Again, if the customer would just log into their account and look at the order, they would see that an adjustment has been made and the credit card transaction  for the credit was issued.   It is all within her account.   She also has to log in and file the claim under her account, along with pictures.  Per our shipping and receiving instructions, we need all damages noted within 48 hours.   Seeing as we have had all these problems already with this customer, I am not sure why she can not follow the shipping and receiving policies that she agree to when placing the order.

[redacted] decided to return his order and as a courtesy we waived the restocking fee.   [redacted] was in our office on the 19th and sat in on a 3 way call with his bank and our customer service to clarify the charges that needed to be refunded.  As you can see by the attached screen...

shot from our merchant services provider, all amounts were refunded and a check for $450.44 (check # [redacted]) which [redacted] walked out with when he was at our office.   As it was explained to [redacted], and is common with any refund, once we submit it to merchant services to be refunded it can take anywhere from 24-72 business hours for the two banks to coordinate the refund.     In regards to any other pending charges, as you can see by the list of transactions in our merchant provider, we don't have any other pending charges and didn't capture any additional funds from [redacted].   Unfortunately refunds are not instantaneous since you are at the mercy of two banks and a merchant processor.   I am not sure what else [redacted] would like us to do since all of his funds were refunded, and we extended the courtesy of taking his order back without charging a restocking fee.

I sorry to hear that the trucking company had issues.  I pulled up the order and looked at the notes.   It looks like on 11/26/14 Mindy entered notes a refund for the residential delivery portion of the freight charges, which is $30.  The trucking company still incurred a cost to...

get the shipment to Maryland, so they charge for the freight charges to get to their terminal.   The additional fee for residential delivery is $30.     I am checking with the credit card company to see if that fee was ever refunded, and if not, we will send out a check for $30 for the residential delivery fee this week.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This cabinet company is being completely untruthful in their description of events.  We have a client list of kitchens we have designed previously and can provide that list if necessary, however we have never worked with assemble yourself cabinets.   Mr. N[redacted] who responded to this inquiry was not even present when his employee Mindy S[redacted] stated to my husband, who runs the construction division of our company, that the cabinets came assembled.  When my husband found out that the cabinets did not come assembled, he contacted Mindy since at the sales meeting we had when we decided to go through this process with RTA, she told us the cabinets would come assembled.  (See email below dated June 16). 
I have not listed previously the various iterations of order lists we as a company had to go through due to faulty information, wrong information and missing information that RTA's sales people provided on this order.  There have been 4 different people assigned to this order, and each time we have done our best to deal with the inconsistencies and incorrect information. 
Yes the client made changes, however, RTA advertises their free design service.  At no time did they discuss that they did not want to make the changes, could not make the changes, or we were beyond our limit of changes.  Now they are complaining about it and not acknowledging their faulty work.
The time frame of the project was dictated by the client.  There was a discrepancy on the dimension that RTA used to design and determine the cabinets necessary for the project, and therefore, we had to return 2 cabinets and pay a 20% charge on the original 2 cabinets we were returning, and then pay for the 2 new cabinets.  I am not sure why this is an issue for RTA.
We have currently been charged for the wrong order on our credit card and have yet to see the proper refund after the correct order minus return and plus added cabinets has been totaled.
Our driver came to pick up the order and did hand both orders to Mindy S[redacted] at the front desk.  Mr. N[redacted] was not present again at this time, and is in fact lying about his statement that our driver did not present the 2 orders to Ms. S[redacted]..  Ms. S[redacted] took both orders from our driver and then returned them to him and told him where to pick up his orders.  He went to the pick up area and attempted to hand the orders to the personnel there however they waived off the paperwork and told him they knew what his order was. His mistake was he trusted them.  They rolled out a taped, strapped and palletized order for our driver to put on his truck.  Once he returned with the order, I received an email from Ms. S[redacted] stating she forgot a piece from the original order and she didn't know there were 2 orders he was to pick up and asked him to return to get them.  Had Ms. S[redacted] read the paperwork she was given when our driver was there to pick up the 2 orders originally, she would have seen two orders were to be given to him at that time.  I asked Ms. S[redacted] to deliver the piece and order she missed and she said no, sent an email to Mr. N[redacted] and he advised me he would pay to overnight the piece they missed, but not the order they missed. (Who does that other than RTA?)  I had no choice but to send our driver back to pick up the order since if I did not, then Mr. N[redacted] would be holding up our delivery schedule to get the product to the job site. At this same time, Mr. N[redacted] told me it was our obligation to untape, unstrap, and unpalletize the order at their site, check off each item and make sure that they had done their job correctly.  No where in their literature do they state this and it is unrealistic to expect a customer to do this.  He went on to say when we accept a delivery at our offices, we would do the same thing, which we would not.  (See additional email below dated June 24).
Our carpenter has started to unbox the product at the site today.  There are pieces that do not match in color, pieces that are missing from within the box (quantity is wrong), and we are not sure if there is more.  We are afraid to go back to RTA since they will then tell us we should have untaped, unstrapped, unpalletized and unboxed each and every piece and inspected them and then reboxed them and put them back in our truck before we took them, which of course is unrealistic again. 
It seems RTA does not want to take any responsibility for owning and operating this company in a professional manner.  Everything including checking their orders, their work, their delivery, their product and whether their personnel is doing their job is on the customer, even though that is not stated upfront.  If this is what RTA is, then they misrepresent themselves, do not charge properly, do not provide customer service, and fabricate lies to benefit their interests. 
We appreciate the Revdex.com's assistance in getting our proper credits applied to our project, getting the order corrected with the "quality" product they represent instead of what they gave us and are dealing with now, as well as the proper quantity of pieces, as well as make known to the public, our issues with this company.
Regards,
[redacted]
From: [redacted]
[mailto:[redacted]]
On Behalf Of Customer ServiceSent: Tuesday, June 16, 2015 9:11 AMTo: [redacted]Cc: [redacted]Subject: Re: Order #[redacted] from RTACabinetStore.com
 




































Mindy replied
Cc:
[redacted].com

Jun
16, 9:10am

[redacted],
As an overall rule,the doors come attached to the face frame. We just
started with the vendor that supplies the cabinets you purchased. We were
not aware at that time the doors were not attached. I assure you the
assembly of the doors is not difficult and there are holes indicating
exactly where everything belongs.If you would have any questions,about
assembly Mike wold be happy to help you
--
Mindy S[redacted][email protected]
fax: ###-###-####












[redacted] sent a message
Cc:
[redacted].com

Jun
15, 6:03pm

Mindy,
Can you please give me a call on my cell ###-###-#### to discuss the
cabinets that are ready for pick up?
When I was in your showroom with [redacted] to look at your displays I have
asked what is assembly going to need to get the cabinets installed and I
was told that all that would need installation is the doors of the
cabinets. [redacted] has informed me that the order is completely unassembled.
That is not what was discussed and need to install the doors as I was
explained during my visit to your showroom.
I look forward to your call.
Thank you,
[redacted]
------------------------------------
[redacted]
Principal
[redacted] Inc.
[redacted]
Norristown, PA [redacted]
o: ###-###-####
c: ###-###-####
f: ###-###-####
e: [redacted].com
w: www.[redacted].com

Member of:
Design Build Institute of America
U. S. Green Building Council
National Association of the Remodeling Industry
International Carwash Association
------------------------------------
 
From: Gary N[redacted] [[redacted]@rtacabinetstore.com] Sent: Wednesday, June 24, 2015 12:50 PMTo: [redacted]Cc: Mindy Rta; [redacted]; [redacted]Subject: Re: RTA Cabinet Store
 
You do understand that once you sign the pickup sheet that
you received everything, just like a delivery receipt from a trucking company,
that indicates that you received everything, correct?   It is the
customers responsibility to ensure that everything is picked up before they
sign for it.   We do not do local deliveries, since we use 3rd party
carriers for all of our shipments, so we are not sending a driver over to
Norristown.    If you would like to send your driver over, you
are more than welcome to, or we can [redacted] whatever we left off the original
order, and you can pay to have order # [redacted] shipped [redacted] with them. 
It's up to you
 
On Wed, Jun 24, 2015 at 12:40 PM, [redacted] <[redacted].com>
wrote:
Our
person gave the paperwork to Mindy – both orders.  She gave the paperwork
back to our person and told him where to go to pick it up.  He took the
paperwork to them and they said –“we already know what it is” and didn’t take
the paperwork.  It was in palettes taped and strapped so there was no way
for him to take it apart himself and check every piece. If you would like to
hear this from him, please let me know. He is right here.
 
From: Gary N[redacted]
[mailto:[redacted]@rtacabinetstore.com]
Sent: Wednesday, June 24, 2015 12:37 PMTo: [redacted]Cc: Mindy Rta; [redacted]; [redacted]
Subject: Re: RTA Cabinet Store
 
So
just to confirm.... your driver stood there with the guys loading and checked
off both orders as they were loading, since you are claiming he had both orders
with him, correct? 
 
On
Wed, Jun 24, 2015 at 12:34 PM, [redacted] <[redacted].com>
wrote:
Gary,
 
My
driver is standing next to me right now.  He handed Mindy both orders
period.  Mindy did not look at them.  She gave him what she gave him,
missed a piece from the original order and missed the second order.  We
can get on the phone right now and have him speak to this.  This has
nothing to do with placing the order so I would appreciate you keeping focus on
this pick up.
 
My
phone number is ###-###-####. We await your call.
 
[redacted]
 



{#HS:98016096-27009#}

Again, we have no control over how quickly it is returned to your account.  We submitted the refund to your bank and it is up to them and the merchant services provider to process the transaction.   We did everything on our end to initiate the transaction and refund your money, but it is not an instantaneous process, especially if you used a debit card versus a credit card (I am not sure which method you used).

RTA Cabinet Store was fantastic. Best selection, very helpful. Very satisfied with my new cabinets ! Will definitely use them again.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This cabinet company is being completely untruthful in their description of events.  We have a client list of kitchens we have designed previously and can provide that list if necessary, however we have never worked with assemble yourself cabinets.   Mr. N[redacted] who responded to this inquiry was not even present when his employee Mindy S[redacted] stated to my husband, who runs the construction division of our company, that the cabinets came assembled.  When my husband found out that the cabinets did not come assembled, he contacted Mindy since at the sales meeting we had when we decided to go through this process with RTA, she told us the cabinets would come assembled.  (See email below dated June 16).  I have not listed previously the various iterations of order lists we as a company had to go through due to faulty information, wrong information and missing information that RTA's sales people provided on this order.  There have been 4 different people assigned to this order, and each time we have done our best to deal with the inconsistencies and incorrect information.  Yes the client made changes, however, RTA advertises their free design service.  At no time did they discuss that they did not want to make the changes, could not make the changes, or we were beyond our limit of changes.  Now they are complaining about it and not acknowledging their faulty work.The time frame of the project was dictated by the client.  There was a discrepancy on the dimension that RTA used to design and determine the cabinets necessary for the project, and therefore, we had to return 2 cabinets and pay a 20% charge on the original 2 cabinets we were returning, and then pay for the 2 new cabinets.  I am not sure why this is an issue for RTA.We have currently been charged for the wrong order on our credit card and have yet to see the proper refund after the correct order minus return and plus added cabinets has been totaled.Our driver came to pick up the order and did hand both orders to Mindy S[redacted] at the front desk.  Mr. N[redacted] was not present again at this time, and is in fact lying about his statement that our driver did not present the 2 orders to Ms. S[redacted]..  Ms. S[redacted] took both orders from our driver and then returned them to him and told him where to pick up his orders.  He went to the pick up area and attempted to hand the orders to the personnel there however they waived off the paperwork and told him they knew what his order was. His mistake was he trusted them.  They rolled out a taped, strapped and palletized order for our driver to put on his truck.  Once he returned with the order, I received an email from Ms. S[redacted] stating she forgot a piece from the original order and she didn't know there were 2 orders he was to pick up and asked him to return to get them.  Had Ms. S[redacted] read the paperwork she was given when our driver was there to pick up the 2 orders originally, she would have seen two orders were to be given to him at that time.  I asked Ms. S[redacted] to deliver the piece and order she missed and she said no, sent an email to Mr. N[redacted] and he advised me he would pay to overnight the piece they missed, but not the order they missed. (Who does that other than RTA?)  I had no choice but to send our driver back to pick up the order since if I did not, then Mr. N[redacted] would be holding up our delivery schedule to get the product to the job site. At this same time, Mr. N[redacted] told me it was our obligation to untape, unstrap, and unpalletize the order at their site, check off each item and make sure that they had done their job correctly.  No where in their literature do they state this and it is unrealistic to expect a customer to do this.  He went on to say when we accept a delivery at our offices, we would do the same thing, which we would not.  (See additional email below dated June 24).Our carpenter has started to unbox the product at the site today.  There are pieces that do not match in color, pieces that are missing from within the box (quantity is wrong), and we are not sure if there is more.  We are afraid to go back to RTA since they will then tell us we should have untaped, unstrapped, unpalletized and unboxed each and every piece and inspected them and then reboxed them and put them back in our truck before we took them, which of course is unrealistic again.  It seems RTA does not want to take any responsibility for owning and operating this company in a professional manner.  Everything including checking their orders, their work, their delivery, their product and whether their personnel is doing their job is on the customer, even though that is not stated upfront.  If this is what RTA is, then they misrepresent themselves, do not charge properly, do not provide customer service, and fabricate lies to benefit their interests.  We appreciate the Revdex.com's assistance in getting our proper credits applied to our project, getting the order corrected with the "quality" product they represent instead of what they gave us and are dealing with now, as well as the proper quantity of pieces, as well as make known to the public, our issues with this company.Regards,
[redacted]
From: [redacted]
[mailto:[redacted]]
On Behalf Of Customer Service
Sent: Tuesday, June 16, 2015 9:11 AM
To: [redacted]
Cc: [redacted]
Subject: Re: Order #[redacted] from RTACabinetStore.com
 



































Mindy replied
Cc:
[redacted].com

Jun
16, 9:10am

[redacted],
As an overall rule,the doors come attached to the face frame. We just
started with the vendor that supplies the cabinets you purchased. We were
not aware at that time the doors were not attached. I assure you the
assembly of the doors is not difficult and there are holes indicating
exactly where everything belongs.If you would have any questions,about
assembly Mike wold be happy to help you

--
Mindy S[redacted]
[email protected]

fax: ###-###-####











[redacted] sent a message
Cc:
[redacted].com

Jun
15, 6:03pm

Mindy,

Can you please give me a call on my cell ###-###-#### to discuss the
cabinets that are ready for pick up?

When I was in your showroom with [redacted] to look at your displays I have
asked what is assembly going to need to get the cabinets installed and I
was told that all that would need installation is the doors of the
cabinets. [redacted] has informed me that the order is completely unassembled.
That is not what was discussed and need to install the doors as I was
explained during my visit to your showroom.

I look forward to your call.

Thank you,

[redacted]

------------------------------------

[redacted]
Principal
[redacted] Inc.
[redacted]
Norristown, PA [redacted]
o: ###-###-####
c: ###-###-####
f: ###-###-####
e: [redacted].com
w: www.[redacted].com

Member of:
Design Build Institute of America
U. S. Green Building Council
National Association of the Remodeling Industry
International Carwash Association

------------------------------------ 
From: Gary N[redacted]@rtacabinetstore.com]
Sent: Wednesday, June 24, 2015 12:50 PM
To: [redacted]
Cc: Mindy Rta; [redacted]
Subject: Re: RTA Cabinet Store
 
You do understand that once you sign the pickup sheet that
you received everything, just like a delivery receipt from a trucking company,
that indicates that you received everything, correct?   It is the
customers responsibility to ensure that everything is picked up before they
sign for it.   We do not do local deliveries, since we use 3rd party
carriers for all of our shipments, so we are not sending a driver over to
Norristown.    If you would like to send your driver over, you
are more than welcome to, or we can [redacted] whatever we left off the original
order, and you can pay to have order # [redacted] shipped [redacted] with them. 
It's up to you
 
On Wed, Jun 24, 2015 at 12:40 PM, [redacted] <[redacted].com>
wrote:
Our
person gave the paperwork to Mindy – both orders.  She gave the paperwork
back to our person and told him where to go to pick it up.  He took the
paperwork to them and they said –“we already know what it is” and didn’t take
the paperwork.  It was in palettes taped and strapped so there was no way
for him to take it apart himself and check every piece. If you would like to
hear this from him, please let me know. He is right here.
 
From: Gary N[redacted]
[mailto:[redacted]@rtacabinetstore.com]
Sent: Wednesday, June 24, 2015 12:37 PM
To: [redacted]
Cc: Mindy Rta; [redacted]
Subject: Re: RTA Cabinet Store
 
So
just to confirm.... your driver stood there with the guys loading and checked
off both orders as they were loading, since you are claiming he had both orders
with him, correct? 
 
On
Wed, Jun 24, 2015 at 12:34 PM, [redacted] <[redacted].com>
wrote:
Gary,
 
My
driver is standing next to me right now.  He handed Mindy both orders
period.  Mindy did not look at them.  She gave him what she gave him,
missed a piece from the original order and missed the second order.  We
can get on the phone right now and have him speak to this.  This has
nothing to do with placing the order so I would appreciate you keeping focus on
this pick up.
 
My
phone number is ###-###-####. We await your call.
 
[redacted]
 



{#HS:98016096-27009#}

Shipping is calculated by weight and destination zip code, but is based upon a sliding scale (as weight increases, cost per pound drops).  The weight of the cabinets that were back ordered came out to 112 lbs of the original 778 lbs.  The resulting difference in cost would be $57.92....

 I had our operations manager approve the rebate for $57.92

To whom it may concern:
Regarding the complaint from [redacted] concerning his sink. [redacted] placed a kitchen order with us that included an undermount sink. Unfortunately, prior to placing his order, [redacted] didn't speak to anyone in our office about his sink. If he were familiar with...

sinks, he would know that a sink can't be both top mount AND bottom mount, so it would have to be one or the other. All of our top mount sinks state that they are top mount, and they have a lip on the top side of the sink that prevents water from spilling outside the sink. If [redacted] was unsure about the type of sink he was buying, he certainly could have given us a call and we would have gladly helped him pick the right one.In regards to [redacted] wanting to return it, we told him that he could certainly return it to the manufacturer, but they charge a restocking fee. This isn't a product that we manufacture, we simply sell them as a value add for our customers. [redacted] wasn't happy that he would have to pay for it even though he is the one that purchased it and if he was confused about the type of sink, never inquired about what type he should buy. We are more than happy to create an RMA numberfor [redacted], but since we didn't select the sink, nor did we have any input into his decision, we cannot pay for the return freight and eat the restocking fee when we didn't do anything wrong.Sincerely,
Gary N

I've always had a great experience with RTA Cabinet Store. The entire team is very helpful and very responsive to my questions. The Layout Tool was super helpful. Great management team! Overall a great product and company.

This customer has been one of the most difficult customers we have ever had.  We have literally hundreds of pages of correspondence with Maher showing where they repeatedly made mistakes in what cabinet style they actually needed and didn't know what they even ordered.   The customer...

has all the pieces they need to complete their kitchen, but they keep coming up with other "pieces" that are missing or incorrect, even though they are not.   We have bent over backwards for this customer over the past couple of months, but their emails are in broken english, often reference the wrong items, and keep coming up with things that don't make sense.   I am more than happy to supply our entire email chain to show that we have done everything we can for this customer.  We have refunded the customer what they are owed, and at this point, they have all the parts that were initially discussed that needed to be replaced.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It has been of today the 23rd, I have not received any refund. Midnight tonight will make it 120 hours of no refund. I was not in there on the 19th on speaker phone with the bank, it was the 20th. My bank account is still not showing any refund just a withdraw of $2,964.08. An email came in saying for some reason this was a refund but never was. I was never walked out with a check. It was mailed to me which I have received but I have not deposited it because this matter has not been resolved.
 
REFUND CONFIRMATION
Order Information
Description:
returned cabinets
Invoice Number:
1
Billing Information [redacted]philadelphia, PA [redacted].com###-###-####
Shipping Information [redacted]philadelphia, PA [redacted]US
Total:
2964.08 (USD)
Payment Information
Date/Time:
18-Nov-2015 13:28:59 PST
Transaction ID:
[redacted]
Payment Method:
[redacted]
Transaction Type:
Refund
Auth Code:
[redacted]
Merchant Contact Information
RTA CABINET STORE
Conshohocken, PA [redacted]
US
[redacted]@RTACABINETSTORE.COM
This shows the $2,964.08 was been withdrawn from my bank account
Regards,
[redacted]

Regarding the complaint from [redacted]. On Feb 20th we were contacted by [redacted] to inform us that he opened one box and had some damages. Our claims manager instructed him to go through everything over the weekend, see if anything else was damaged, and then file a claim on our website noting...

everything that was damaged. Customer did as instructed and our claims manager followed up with him on Feb 23rd to let him know that she would start working on the replacement pieces.Following that initial follow up with [redacted], our claims manager had numerous follow up conversations with [redacted]'s installer, who (as you can see by the attached emails) had nothing but praise and thank you's for our claims manager who did her best to get everything out the door that was needed to replace the damaged pieces.What [redacted] fails to mention is the fact that when he filed the claim for the cabinets, he never mentioned that he needed new doors (which can be seen in the print out of the order). He noted that the face frames were scratched, but never noted the doors, which led to the delay.
To address his first comment about the order taking 3 weeks.... The order was placed on February 4", and was shipped on February 12th. Our shipping and receiving policy states that the average order processing time is 7-10 business days, which means the order shipped in 6 business days (ahead of our projected ship date). Also according to our shipping and claims policy, it states that replacement parts can take up to 2-3 weeks to process, especially in a case like this where there are multiple issues to sort out. Again, the replacement parts shipped within our stated time frame, with the exception of the replacement doors which were never noted on his original claim.
On March 24 I attempted to reach out to [redacted] as well, but he never responded to my inquiry (see attachment)Kelly, our claims manager, did a very good job of communicating with the customer and trying to process the damage as quickly as possible. She kept in touch with the installer, actually was thanked by him, and was nothing but cordial until [redacted] became confrontational.
I can understand [redacted]'s frustration with receiving a damaged order, and we do our best to prevent that, but occasionally damages occur. This is a natural product that we are dealing with and can be difficult to ship. Prior to checking out on our website, each customer is required to read our shipping and receiving instructions, or they can’t complete the transaction. [redacted] is claiming $2000 in repairs which is hard to justify when his entire order was just over $2,000 AND we covered the replacement costs... so I am not really sure where he is justifying his $2000 in repair costs.
We make sure that we got all the parts that [redacted] needed and got him a completed kitchen. We are not liable for time lost due to damages, and will not be reimbursing him.
Sincerely,
Gary N

We ordered cabinets for basement bar. Several were damaged and they are giving me the run around. I sent pictures and they are asking for more and more and more. Ridiculous. Not returning calls. Avoiding email. Hard to get the same person on the phone. We will probably never receive the damaged pieces and will have to order yet another cabinet as replace.
Ridiculous.

Great company. Great product, price, and process. They did my entire kitchen on time and under budget.