RTA Cabinet Store

To whom it may concern: Regarding the complaint from [redacted] concerning his sink [redacted] placed a kitchen order with us that included an undermount sinkUnfortunately, prior to placing his order, [redacted] didn't speak to anyone in our office about his sinkIf he were familiar with sinks, he would know that a sink can't be both top mount AND bottom mount, so it would have to be one or the otherAll of our top mount sinks state that they are top mount, and they have a lip on the top side of the sink that prevents water from spilling outside the sinkIf [redacted] was unsure about the type of sink he was buying, he certainly could have given us a call and we would have gladly helped him pick the right one.In regards to [redacted] wanting to return it, we told him that he could certainly return it to the manufacturer, but they charge a restocking feeThis isn't a product that we manufacture, we simply sell them as a value add for our customers [redacted] wasn't happy that he would have to pay for it even though he is the one that purchased it and if he was confused about the type of sink, never inquired about what type he should buyWe are more than happy to create an RMA numberfor [redacted] , but since we didn't select the sink, nor did we have any input into his decision, we cannot pay for the return freight and eat the restocking fee when we didn't do anything wrong.Sincerely, Gary N

The replacement parts were sent in December of to the customer - Pallet(s) shipped via [redacted] # [redacted] The customer filed a new claim months outside the claims policy for more damages

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]You're right I didn't double check everything When I told he designer that I needed a taller cabinet for the vent hood, I figured he wold actually make the cabinet taller and not just change the picture Did you look at his order and do you see why I put the order in myself? It was the completely wrong series Do you think that it was acceptable that the designer would simply change the picture in the drawing instead of switching it to a taller cabinet? Is this the standard RTA cabinets sets for their design and customer service team? Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Great companyGreat product, price, and processThey did my entire kitchen on time and under budget

Again, if the customer would just log into their account and look at the order, they would see that an adjustment has been made and the credit card transaction for the credit was issued It is all within her account She also has to log in and file the claim under her account, along with pictures Per our shipping and receiving instructions, we need all damages noted within hours Seeing as we have had all these problems already with this customer, I am not sure why she can not follow the shipping and receiving policies that she agree to when placing the order

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It has been of today the 23rd, I have not received any refundMidnight tonight will make it hours of no refundI was not in there on the 19th on speaker phone with the bank, it was the 20thMy bank account is still not showing any refund just a withdraw of $2,An email came in saying for some reason this was a refund but never wasI was never walked out with a checkIt was mailed to me which I have received but I have not deposited it because this matter has not been resolved REFUND CONFIRMATION Order Information Description: returned cabinets Invoice Number: Billing Information [redacted] ***philadelphia, PA ***US [redacted] @***.com###-###-#### Shipping Information [redacted] ***philadelphia, PA ***US Total: (USD) Payment Information Date/Time: 18-Nov-13:28:PST Transaction ID: [redacted] Payment Method: [redacted] Transaction Type: Refund Auth Code: [redacted] Merchant Contact Information RTA CABINET STORE Conshohocken, PA [redacted] US ***@RTACABINETSTORE.COM This shows the $2,was been withdrawn from my bank account Regards, [redacted]

I sorry to hear that the trucking company had issues I pulled up the order and looked at the notes It looks like on 11/26/Mindy entered notes a refund for the residential delivery portion of the freight charges, which is $ The trucking company still incurred a cost to get the shipment to Maryland, so they charge for the freight charges to get to their terminal The additional fee for residential delivery is $ I am checking with the credit card company to see if that fee was ever refunded, and if not, we will send out a check for $for the residential delivery fee this week

Regarding the complaint from [redacted] ***. On Feb 20th we were contacted by [redacted] to inform us that he opened one box and had some damages. Our claims manager instructed him to go through everything over the weekend, see if anything else was damaged, and then file a claim on our website noting... everything that was damaged. Customer did as instructed and our claims manager followed up with him on Feb 23rd to let him know that she would start working on the replacement pieces.Following that initial follow up with [redacted] ***, our claims manager had numerous follow up conversations with [redacted] ***'s installer, who (as you can see by the attached emails) had nothing but praise and thank you's for our claims manager who did her best to get everything out the door that was needed to replace the damaged pieces.What [redacted] fails to mention is the fact that when he filed the claim for the cabinets, he never mentioned that he needed new doors (which can be seen in the print out of the order). He noted that the face frames were scratched, but never noted the doors, which led to the delay. To address his first comment about the order taking 3 weeks.... The order was placed on February 4", and was shipped on February 12th. Our shipping and receiving policy states that the average order processing time is 7-10 business days, which means the order shipped in 6 business days (ahead of our projected ship date). Also according to our shipping and claims policy, it states that replacement parts can take up to 2-3 weeks to process, especially in a case like this where there are multiple issues to sort out. Again, the replacement parts shipped within our stated time frame, with the exception of the replacement doors which were never noted on his original claim. On March 24 I attempted to reach out to [redacted] as well, but he never responded to my inquiry (see attachment)Kelly, our claims manager, did a very good job of communicating with the customer and trying to process the damage as quickly as possible. She kept in touch with the installer, actually was thanked by him, and was nothing but cordial until [redacted] became confrontational. I can understand [redacted] ***'s frustration with receiving a damaged order, and we do our best to prevent that, but occasionally damages occur. This is a natural product that we are dealing with and can be difficult to ship. Prior to checking out on our website, each customer is required to read our shipping and receiving instructions, or they can’t complete the transaction. [redacted] is claiming $2000 in repairs which is hard to justify when his entire order was just over $2,000 AND we covered the replacement costs... so I am not really sure where he is justifying his $2000 in repair costs. We make sure that we got all the parts that [redacted] needed and got him a completed kitchen. We are not liable for time lost due to damages, and will not be reimbursing him. Sincerely, Gary N

To whom it may concern:Regarding the complaint from [redacted] concerning his sink [redacted] placed a kitchen order with us that included an undermount sinkUnfortunately, prior to placing his order, [redacted] didn't speak to anyone in our office about his sinkIf he were familiar with sinks, he would know that a sink can't be both top mount AND bottom mount, so it would have to be one or the otherAll of our top mount sinks state that they are top mount, and they have a lip on the top side of the sink that prevents water from spilling outside the sinkIf [redacted] was unsure about the type of sink he was buying, he certainly could have given us a call and we would have gladly helped him pick the right one.In regards to [redacted] wanting to return it, we told him that he could certainly return it to the manufacturer, but they charge a restocking feeThis isn't a product that we manufacture, we simply sell them as a value add for our customers [redacted] wasn't happy that he would have to pay for it even though he is the one that purchased it and if he was confused about the type of sink, never inquired about what type he should buyWe are more than happy to create an RMA numberfor [redacted] , but since we didn't select the sink, nor did we have any input into his decision, we cannot pay for the return freight and eat the restocking fee when we didn't do anything wrong.Sincerely,Gary N

[redacted] decided to return his order and as a courtesy we waived the restocking fee [redacted] was in our office on the 19th and sat in on a way call with his bank and our customer service to clarify the charges that needed to be refunded As you can see by the attached screen shot from our merchant services provider, all amounts were refunded and a check for $(check # ***) which [redacted] walked out with when he was at our office As it was explained to [redacted] , and is common with any refund, once we submit it to merchant services to be refunded it can take anywhere from 24-business hours for the two banks to coordinate the refund In regards to any other pending charges, as you can see by the list of transactions in our merchant provider, we don't have any other pending charges and didn't capture any additional funds from [redacted] Unfortunately refunds are not instantaneous since you are at the mercy of two banks and a merchant processor I am not sure what else [redacted] would like us to do since all of his funds were refunded, and we extended the courtesy of taking his order back without charging a restocking fee

Shipping is calculated by weight and destination zip code, but is based upon a sliding scale (as weight increases, cost per pound drops) The weight of the cabinets that were back ordered came out to lbs of the original lbs The resulting difference in cost would be $ I had our operations manager approve the rebate for $

Again, we have no control over how quickly it is returned to your account We submitted the refund to your bank and it is up to them and the merchant services provider to process the transaction We did everything on our end to initiate the transaction and refund your money, but it is not an instantaneous process, especially if you used a debit card versus a credit card (I am not sure which method you used)

This could all be summed up in a couple of sentences rather than trying to use legal language that you are clearly unfamiliar withCustomer called in to place a second order and told the customer service team the wrong cabinet style He received exactly what he ordered, and all the necessary parts to complete his kitchen We have sent him multiple replacement parts and he still seems to be confused after speaking with several people about installing his product The shelf he is referring to doesn't exist He is stacking roll out trays, and the contractor has to install it We don't supply additional parts for inept contractors He was walked through the process of assembly and installationIn regards to his claims about illegal product, or whatever term he used I am not sure where these outlandish claims come from, but our boxes are marked by the factory exactly how they should be Since *** *** seems to be a legal expert, if he would like to show legal precedence where a retailer/distributor is responsible for some sort of uniform labeling on kitchen cabinets, I would LOVE to see it He is inventing problems that don't exist We have dozens upon dozens of emails explaining to *** *** that he received exactly what he needed He is fully aware of the return policy, since he agreed to it several times prior to checking out on the websiteWe will not be refunding his money since he literally has everything to complete his kitchen Again, we have offered to take back his entire kitchen if he wants to box it back up

Based upon the notes in our system, it looks like a claim was never entered through our website for the damages (which is what triggers our internal claims process) From what I can see in our notes (I can provide copies if needed), the customer was contacted on 2/2/by Anne in our
claims department via email to let him know the replacement parts were ordered and it could take up to days for them to ship On 2/8/Anne updated the customer that the replacement pieces were shipped via Fedex and provided the tracking information I am not sure what happened in between February and March since there are not additional notes that would traditionally be associated with a claim filed through the website, but it appears that additional replacement parts were shipped on 3/with tracking information forwarded over As far as I can tell, all replacement parts have been sent but I can't be 100% sure since the customer didn't file the claim on the website which would identify what parts were needed If anything else is missing at this point, we will certainly make sure they are sent

I agree to give you back the refund that we overlooked in terms of processing. What you are now saying is that you never really wanted that back, you are just looking to get a bigger discount which isn't going to happen. We gladly mailed out a check for the amount that you should have been credited

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Scope: This purchase transaction
initiated early May but as of this document date, it has not been completed
RTA Cabinet Store failed to process this purchase
transaction adequately and in timely manner and they refused to
refund $for wrong
products
Source: For accuracy and verification
purpose; when Revdex.com receives ALL of RTA Cabinet Store correspondence; I will be
sending my correspondence as wellThis process will permit Revdex.com to determine
the required corrective action to resolve RTA Cabinet Store mismanagement
conducts
Conclusion: The gathered evidence determines
that RTA Cabinet Store falsified the facts
and intentionally defrauded me in order to gain additional margin
of profits without providing the required servicesIn addition, in my early response
to Revdex.com, I have informed you that RTA Cabinet Store is trafficking in unauthorized
products
Recommendation: There must be certain consumers’
protection laws to provide corrective action to be taken to prevent RTA Cabinet
Store from trafficking in unauthorized products, in falsifying the facts,
and defrauding their customers Also to prevent
RTA Cabinet Store from continuing to misuse and abuse the
customers’ resources as well as hassling and aggravating the customers
Should Revdex.com take a final decision to resolve this issue and to ensure
such issue must not occur in the future?
Details:
RTA Cabinet Store falsified the facts and intentionally defraud me as the
following will explain:
This is the third time RTA Cabinet Store conditioned the same and
stated “Since you are claiming it is not installed, if you would like to box
everything back up in the original boxes and send it back to us, you are more
than welcome to do so. I am not sure what else you would like to us to
do since you have everything that you need to complete your kitchen exactly as
it was required.”
The customer determined that
RTA Cabinet Store response is invalid because they falsified the
facts and they are pretending to have resolved this issue. Where in fact they have refused to either ship
the required products or to refund the money which they were not entitled to collect
As the following explains:
Early May 2015; in the first
request, RTA Cabinet Store shipped the one of the cabinets in the wrong color. In the middle of June 2015, in the second request, they repeated
the same mistake; this time, they shipped another cabinet in a different brand than all of the other
cabinets shipped in the first order
At each time, I requested replacement for the wrong color cabinet
and wrong brand cabinetHowever; RTA Cabinet Store conditioned the products must be returned in the original
box and required me to pay for the shipping return cost and pay additional indirect
charges such as restocking fee and penalty for the returned productsI had
made it clear to RTA Cabinet Store that the contractor had already installed
the wrong cabinet and the original box is unusable to return the productThey
refused to send a replacement unless I send the wrong color/brand cabinet to
them first. I refused to pay for the shipping costs and pay
any additional indirect charges to return the wrong productsAfter a long
process of aggravation and harassment; they forced me to accept a replacement
for only the front of each cabinet
RTA Cabinet Store had repeated the same condition several times,
first time when they shipped the wrong color; the second time when they shipped
the wrong product This is the third time, they did not ship the required parts I had
requested and they shipped different product which I never requested and charged
me for parts I don’t need
RTA Cabinet Store should
understand there are no products to be returned to their facility; but the
facts is, RTA Cabinet Store charged my credit card account for: (1): parts which were not
received; such as; the remaining of soft-close door dampers; (2): shipped
incomplete cabinets; such as missing the shelf for base cabinet and two rollout tray(3): parts shipped different than what I had requested; such
as shelf to support the microwave
I am certain the above statement
is clearly stated/self-explained and understoodOtherwise there will be
another direction that will be taken to resolve this issue
(1): RTA Cabinet Store refused to ship the remaining of soft-close door dampers;
During the process to make the second request, I informed RTA Cabinet
Store designer that during the
installation process, the contractor found out that there are cabinets which
do not have the required soft-close door dampersRTA designer advised
me that some of these soft-close
door dampers might have gotten lost and/or misplaced. He required me to purchase a
total of soft-close door
dampers and charged my credit card account for total of $100.00, but these
units were never shipped to meI questioned RTA Cabinet Store designer several times as to why these units
were never shipped, he never responded and never sent themI forwarded my concerns to their claim staff as to why
the units were not sent, they informed me that these cabinets already
come with either a soft close built into the hinge or additional dampers that
clip on to the hinges After another hassle and aggravation, RTA Cabinet Store refunded my credit card account the $but until now they have not shipped
the missing soft-close door dampers
Note: the review of the correspondence file
confirmed that at early stage of processing the first request; billing/ordering
staff stated “You do not need to order the soft close dampers for
the Beaumont as it comes standard with them
The mentioned above evidenced that RTA Cabinet Store had defraud me by falsifying the
order and inflating the purchase costsRTA Cabinet Store should ship the required number of soft-close
door dampers immediately and/or refund the customer credit card for the cost
(2): RTA Cabinet Store shipped incomplete cabinets; such as missing the shelf for base cabinet and two rollout tray.
In the First shipment, of the cabinets purchased, I requested one base cabinet and the required number of rollout tray and they charged me for one
base cabinet and two rollout trayThey shipped the base cabinet; and the two rollout tray; but; they did not ship the panel/shelf
in order to stack the rollout trays on top of one another
inside the base cabinetI have made all the possible attempts to obtain the
required shelf and/or refund my credit card account for the cost of the entire
base cabinet; but all attempts had failed
RTA Cabinet Store should understand by refusing to send the required panel/shelf to complete the rollout
tray has made the entire base cabinet useless/unusable “the purpose of purchasing a rollout tray base become obsolete and
useless”The question is this, why did RTA Cabinet Store charge my credit card account for a base cabinet and rollout trays that
cannot be used for the intended purpose? And why or how to stack rollout tray
inside the base cabinet without the required panel/shelf
The above evidenced that RTA Cabinet Store has lacked integrity and responsibility
and insisting on their act of hassling, harassing, and aggravating meAll these facts are documented in
all of the correspondence since the first request was initiated
The mentioned above evidenced that RTA Cabinet Store had defraud me by falsifying the
order and inflating the purchase costsRTA Cabinet Store should ship the required
panel/shelf in order to complete the rollout tray cabinet and/or credit my credit card account for the entire base and rollout trays
(3):
RTA Cabinet
Store shipped different parts
than what I requested, such as a shelf to support the microwave:
In the second shipment; I requested a shelf to support the microwave, but
they shipped useless/unusable parts, not worth the money they collected from me. I questioned the designer about these parts he
ordered and I informed him that I cannot use any of these parts. Finally after several e-mails, he said that
they do not carry the shelf part for the microwaveThe
question is this; if they do not carry shelf parts to support the
microwave, then (1): why did he (the designer), RTA Cabinet Store staff, did not
say so from the beginning? (2): Why did he ship microwave part different than
what I had requested and which are not usable for the microwave? (3): Why did
he charge my credit card account for parts that are useless/unusable to
complete the kitchen cabinets?
The above mentioned evidenced that RTA Cabinet Store had intentionally defrauded me by
falsifying the order and inflating the purchase costSince RTA Cabinet
Store do not carry shelf parts to support the microwave; therefore; RTA Cabinet Store should credit my credit card account
immediately
RTA Cabinet Store shipped wrong product in total of $337; in order
for RTA Cabinet Store to accept the returned product; they required me to pay
shipping cost. They also imposed unrelated
additional charges as the following explains:
(1): shipping cost which is about; $34; at 10% of the total returned
product value
(2): Base cabinets restocking fee; 20% of $215.5; equated to $dollar
(3); Rollout Tray Accessories fee; 50% of 184; equaled $dollar
RTA Cabinet Store required me to pay for a total of $out of
$337; equaled 50% of the total returned productsThus evidenced; RTA Cabinet
Store management’s misconducts and failure to comply with minimum level of general
practical businessThis also evidenced, how they defrauded me in order to gains
profits that they are not entitled to
Observation: beside the missing panel/shelf for the base cabinet and two rollout tray as I mentioned above, RTA Cabinet Store shipped products that did not
include the required direction to constructs any of RTA Cabinet Store shipped
products. The contractor was unable to
figure out how to construct the rollout tray inside the base cabinetTherefore,
I had to send several e-mails requesting RTA Cabinet Store Designer to provide
direction or instruction on how to construct the Roll out
Tray. However, each RTA Cabinet Store designer’s response was related to something completely different. He kept responding to the microwave partsThis
indeed is a fact to evidence RTA Cabinet Store lacks the ability to
understand what I was requesting. Instead of trying to understand what I was requesting,
their behavior became unprofessional, harassing and aggravating during this
purchase process. It has been a
nightmare dealing with RTA Cabinet Store(The correspondence file evidenced RTA
Cabinet Store lacked to understand my requests). This is their problem when I searched online,
many customers had the same complaint about the lack of communication with
their customer services
Regards,
*** ***

The absolute best process I've ever been through to order ANYTHING onlineTop notch customer service, timely delivery and a selection of better quality kitchen cabinets than anywhere else onlineDon't hesitate to use RTAI'll be using them again for our bathroom redo

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Scope: This purchase transaction
initiated early May but as of this document date, it has not been completed
RTA Cabinet Store failed to process this purchase
transaction adequately and in timely manner and they refused to
refund $for wrong
products
Source: For accuracy and verification
purpose; when Revdex.com receives ALL of RTA Cabinet Store correspondence; I will be
sending my correspondence as wellThis process will permit Revdex.com to determine
the required corrective action to resolve RTA Cabinet Store mismanagement
conducts
Conclusion: The gathered evidence determines
that RTA Cabinet Store falsified the facts
and intentionally defrauded me in order to gain additional margin
of profits without providing the required servicesIn addition, in my early response
to Revdex.com, I have informed you that RTA Cabinet Store is trafficking in unauthorized
products
Recommendation: There must be certain consumers’
protection laws to provide corrective action to be taken to prevent RTA Cabinet
Store from trafficking in unauthorized products, in falsifying the facts,
and defrauding their customers Also to prevent
RTA Cabinet Store from continuing to misuse and abuse the
customers’ resources as well as hassling and aggravating the customers
Should Revdex.com take a final decision to resolve this issue and to ensure
such issue must not occur in the future?
Details:
RTA Cabinet Store falsified the facts and intentionally defraud me as the
following will explain:
This is the third time RTA Cabinet Store conditioned the same and
stated “Since you are claiming it is not installed, if you would like to box
everything back up in the original boxes and send it back to us, you are more
than welcome to do so. I am not sure what else you would like to us to
do since you have everything that you need to complete your kitchen exactly as
it was required.”
The customer determined that
RTA Cabinet Store response is invalid because they falsified the
facts and they are pretending to have resolved this issue. Where in fact they have refused to either ship
the required products or to refund the money which they were not entitled to collect
As the following explains:
Early May 2015; in the first
request, RTA Cabinet Store shipped the one of the cabinets in the wrong color. In the middle of June 2015, in the second request, they repeated
the same mistake; this time, they shipped another cabinet in a different brand than all of the other
cabinets shipped in the first order
At each time, I requested replacement for the wrong color cabinet
and wrong brand cabinetHowever; RTA Cabinet Store conditioned the products must be returned in the original
box and required me to pay for the shipping return cost and pay additional indirect
charges such as restocking fee and penalty for the returned productsI had
made it clear to RTA Cabinet Store that the contractor had already installed
the wrong cabinet and the original box is unusable to return the productThey
refused to send a replacement unless I send the wrong color/brand cabinet to
them first. I refused to pay for the shipping costs and pay
any additional indirect charges to return the wrong productsAfter a long
process of aggravation and harassment; they forced me to accept a replacement
for only the front of each cabinet
RTA Cabinet Store had repeated the same condition several times,
first time when they shipped the wrong color; the second time when they shipped
the wrong product This is the third time, they did not ship the required parts I had
requested and they shipped different product which I never requested and charged
me for parts I don’t need
RTA Cabinet Store should
understand there are no products to be returned to their facility; but the
facts is, RTA Cabinet Store charged my credit card account for: (1): parts which were not
received; such as; the remaining of soft-close door dampers; (2): shipped
incomplete cabinets; such as missing the shelf for base cabinet and two rollout tray(3): parts shipped different than what I had requested; such
as shelf to support the microwave
I am certain the above statement
is clearly stated/self-explained and understoodOtherwise there will be
another direction that will be taken to resolve this issue
(1): RTA Cabinet Store refused to ship the remaining of soft-close door dampers;
During the process to make the second request, I informed RTA Cabinet
Store designer that during the
installation process, the contractor found out that there are cabinets which
do not have the required soft-close door dampersRTA designer advised
me that some of these soft-close
door dampers might have gotten lost and/or misplaced. He required me to purchase a
total of soft-close door
dampers and charged my credit card account for total of $100.00, but these
units were never shipped to meI questioned RTA Cabinet Store designer several times as to why these units
were never shipped, he never responded and never sent themI forwarded my concerns to their claim staff as to why
the units were not sent, they informed me that these cabinets already
come with either a soft close built into the hinge or additional dampers that
clip on to the hinges After another hassle and aggravation, RTA Cabinet Store refunded my credit card account the $but until now they have not shipped
the missing soft-close door dampers
Note: the review of the correspondence file
confirmed that at early stage of processing the first request; billing/ordering
staff stated “You do not need to order the soft close dampers for
the Beaumont as it comes standard with them
The mentioned above evidenced that RTA Cabinet Store had defraud me by falsifying the
order and inflating the purchase costsRTA Cabinet Store should ship the required number of soft-close
door dampers immediately and/or refund the customer credit card for the cost
(2): RTA Cabinet Store shipped incomplete cabinets; such as missing the shelf for base cabinet and two rollout tray.
In the First shipment, of the cabinets purchased, I requested one base cabinet and the required number of rollout tray and they charged me for one
base cabinet and two rollout trayThey shipped the base cabinet; and the two rollout tray; but; they did not ship the panel/shelf
in order to stack the rollout trays on top of one another
inside the base cabinetI have made all the possible attempts to obtain the
required shelf and/or refund my credit card account for the cost of the entire
base cabinet; but all attempts had failed
RTA Cabinet Store should understand by refusing to send the required panel/shelf to complete the rollout
tray has made the entire base cabinet useless/unusable “the purpose of purchasing a rollout tray base become obsolete and
useless”The question is this, why did RTA Cabinet Store charge my credit card account for a base cabinet and rollout trays that
cannot be used for the intended purpose? And why or how to stack rollout tray
inside the base cabinet without the required panel/shelf
The above evidenced that RTA Cabinet Store has lacked integrity and responsibility
and insisting on their act of hassling, harassing, and aggravating meAll these facts are documented in
all of the correspondence since the first request was initiated
The mentioned above evidenced that RTA Cabinet Store had defraud me by falsifying the
order and inflating the purchase costsRTA Cabinet Store should ship the required
panel/shelf in order to complete the rollout tray cabinet and/or credit my credit card account for the entire base and rollout trays
(3):
RTA Cabinet
Store shipped different parts
than what I requested, such as a shelf to support the microwave:
In the second shipment; I requested a shelf to support the microwave, but
they shipped useless/unusable parts, not worth the money they collected from me. I questioned the designer about these parts he
ordered and I informed him that I cannot use any of these parts. Finally after several e-mails, he said that
they do not carry the shelf part for the microwaveThe
question is this; if they do not carry shelf parts to support the
microwave, then (1): why did he (the designer), RTA Cabinet Store staff, did not
say so from the beginning? (2): Why did he ship microwave part different than
what I had requested and which are not usable for the microwave? (3): Why did
he charge my credit card account for parts that are useless/unusable to
complete the kitchen cabinets?
The above mentioned evidenced that RTA Cabinet Store had intentionally defrauded me by
falsifying the order and inflating the purchase costSince RTA Cabinet
Store do not carry shelf parts to support the microwave; therefore; RTA Cabinet Store should credit my credit card account
immediately
RTA Cabinet Store shipped wrong product in total of $337; in order
for RTA Cabinet Store to accept the returned product; they required me to pay
shipping cost. They also imposed unrelated
additional charges as the following explains:
(1): shipping cost which is about; $34; at 10% of the total returned
product value
(2): Base cabinets restocking fee; 20% of $215.5; equated to $dollar
(3); Rollout Tray Accessories fee; 50% of 184; equaled $dollar
RTA Cabinet Store required me to pay for a total of $out of
$337; equaled 50% of the total returned productsThus evidenced; RTA Cabinet
Store management’s misconducts and failure to comply with minimum level of general
practical businessThis also evidenced, how they defrauded me in order to gains
profits that they are not entitled to
Observation: beside the missing panel/shelf for the base cabinet and two rollout tray as I mentioned above, RTA Cabinet Store shipped products that did not
include the required direction to constructs any of RTA Cabinet Store shipped
products. The contractor was unable to
figure out how to construct the rollout tray inside the base cabinetTherefore,
I had to send several e-mails requesting RTA Cabinet Store Designer to provide
direction or instruction on how to construct the Roll out
Tray. However, each RTA Cabinet Store designer’s response was related to something completely different. He kept responding to the microwave partsThis
indeed is a fact to evidence RTA Cabinet Store lacks the ability to
understand what I was requesting. Instead of trying to understand what I was requesting,
their behavior became unprofessional, harassing and aggravating during this
purchase process. It has been a
nightmare dealing with RTA Cabinet Store(The correspondence file evidenced RTA
Cabinet Store lacked to understand my requests). This is their problem when I searched online,
many customers had the same complaint about the lack of communication with
their customer services
Regards,
*** ***

Great company! Customer service was on point and was able to get all my cabinets on budget

***-We are very sorry that you are not happy with the service you have received I was reading over the notes and noticed that there were several changes made to the design throughout the process I read through the emails and it appears that you actually placed the order yourself (not
the designer) even though you mentioned the cabinet size needed to be changed Our design service is a free service to help you visualize what the layout will look like and give you a quote for the cabinets that are needed As with all quotes, we ask that the customer verify that the cabinet list is correct, since we don't actually get to see the space From what I can see in the emails, you indicated that the cabinet size needed to change because of a change you made to the vent, but when YOU placed the order you didn't change it Not sure if I am missing something here, but if you placed the order yourself versus someone on our staff placing the order, wouldn't you have just changed the cabinet size?We can ship you the cabinet you need, but you will need to place the order through the website If you want to send the other cabinet back, we can waive the restocking fee to help reduce the cost