RSF Springfield

Yes we have had some major situations arise and also I have contacted [redacted] to rectify the issue.please be advised the refund is not a option... The job is almost complete the only part not complete is gutters on the home as they have been installed on the other structures already. I attempted to...

resolve but [redacted] said she was not available because she was traveling?

We have tried numerous times to contact [redacted] but no response to number we had for her. When complaint came through we as in Colorado were all hit with snow storm and could not do any repairs till snow was gone off roofs and safe to work without endangering our workers. Rain collar  was only...

thing missing from inspection checklist. The water damage inside property was there prior to us ever meeting [redacted] as we have documentation and pictures to support. Her insurance company also denied inside repairs due to it being there for a long long time. I will however go back out to property to look for any potential leaks that are part of our installation remedy the problem if there are

This is not a customer this is a sub that was let go due to our no tolerance of alcohol on a jobsite! Mr. [redacted] is the installer of the gutter jobs and the one done on Thursday is leaking on all miters. Customers are not happy and he has not returned to remedy the problem. Second job complete the...

following Saturday at 4 pm and upon completion he wanted a paycheck cut on that weekend.  Our payroll is paid following Friday after wor is complete. He has still not provided his id, ss# , or w-9 and per irs we are required to withhold 25# for taxes. Please remove this invalid complaint for this sub that is not a valid complaint or customer.

Complaint: [redacted]
I am rejecting this response because:  The day I told [redacted] I was traveling, I was on the way home and texted and emailed him when I got home.  My email included proof that I paid for the extra material needed for the gutters and downspouts.  I told him I would like it if he would call me.  He never called.   Because of the water damage happening, I have already needed to hire someone else to do the work.  This has been going on for more than two months.  I understand that he had family emergencies, but I think it is his responsibility to refund the money he was paid for the work or pay me the cost of having someone else do the job.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am fine with him keeping 25% and returning the rest of the money to me.  The contract states amount is  pending insurance allowance paid for work needed.  That amount was $6,585.43 + sales tax $170.00 = $6755.49 - depreciation (which I can't recover) $1907.77 = $4847.72.  I have already paid him $4,347.72 he can keep 25% of that per contract.  And I will consider this matter closed.
Sincerely,
[redacted]

This is definitely incorrect... I agree that there was some damage to the drywall and yes we are fixing it however a few more details that [redacted] has left out are as follows: !st the roof did not pass inspection because the insurance company asked us to put shingles on a slope that was not...

enough to pass inspection. We then contacted regional and insurance to resolve the matter and it has been resolved and did in fact pass the re-inspection as we did install the correct material after the insurance was notified of this matter. It passed inspection on 7-7-17 and if you need to contact regional feel free to do so. As for the company that gave the bid it was a friend of [redacted]'s dad that they called out and after receiving there very outrageous bid we still offered to let them do the work but they said it would be 2 to 3 weeks before they could look at it and there was also a chance the bid given can increase so price was not set in stone. I told [redacted] I would get it taken care of but we were also out due to other jobs scheduled. I would also like to mention that with out having a air conditioning unit I offered to put the entire family in a hotel room of their choice but they declined. Since they declined I purchased a $400 dollar a/c unit for inside the home as a temporary cooling system that I still have not been able to obtain so I feel as if they may have sold the unit? Long story short they do know I have just buried my 21 year old daughter this past Wednesday and that is the reason we have not been fully accessible due to our loss. The past month has been spent in ICU at her bedside and I have no problem providing that info to you if absolutely necessary. [redacted] is also well aware of this as well as she text me in the middle of our services which I felt was completely unnecessary and rude. I also have all text messages of all this I am referring to if you would like that correspondence. I hope this clears up this one sided complaint you have received and one last thing we also have not been paid in full for the job that is 100% complete and unfortunately sounds likie that might be a issue seeing this response.

Complaint: [redacted]
I am rejecting this response because: We have spoken with our insurance company, there is nothing pending regarding the claim and all payment has been issued. We have never received a bill at all, let alone for an outstanding balance. [redacted] also said that he will do a final inspection, which never happened. We attempted to reach [redacted] again today, and have had no response. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I needed [redacted] to comtact me directly if he was sending workers or if he himself was going to finish the job.  I need to tell the renters if workers are coming to the house. The house needs gutters AND downspouts.  There is water damage to the foundation because of lack of downspouts that would direct the water away from the house.  If [redacted] wants to communicate with me by email (not text) what he is willing to do, I will consider accepting his arrangement.  My insurance company paid me and I paid [redacted] that amount that he agreed to plus $566 for downspouts.  I want all of that work to be done.  [redacted] was paid completely by June 2, 2016 and it is now September 15th.  There has been lots of rain this summer and I have been told by a contractor that there is possible damage to the foundation because water comes off the roof onto the ground with no way to direct it away from the house because there is no dounspout.  I would also like a downsput placed that would direct the water far enough  away from the house.  I also wonder who he sent to the house (if he did).  If he has workers available now, why didn't he have them come to the house several months ago when he could not go himself?  I am not trying to "pocket" anything.  I want this job done right.
Sincerely,
[redacted]

[redacted] stated if I did not come out she would have someone out to do the job. yesterday I had my guys that pulled up to do the job not proceed with completing the house cause I received notification this complaint was sent and needed clarification ffrom your office that you knew what the current circumstances that had occured. there is no water damage to the home from gutters on house missing due to the overhang of the soffits. I am willing to finish the undone portion of the work which is the house only. the rest of the work has been complete and therefore there is no refund for work that is already installed. our contract is for Peoples Choice Roofing to do all work not a sub she wants to bring in just to try and put money in her pocket. I will resend gutter installer to finish the job but at that time when house gutters are installed all work will be complete and no refund will be given.