RSF Springfield

As we have previously mentioned in our last response [redacted] is expected to be released from a long stay due to medical issues and if everything goes well will be returning gradually to work day at a timePlease be advised that it will be part time until a full release is givenI have looked into this file very carefully and as mentioned before there is not only depreciation owed on this file but also supplements that are also due and will be added to the depreciation balance [redacted] also stated that her insurance company said she did not need to pay her deductible but that is incorrect and would be considered fraudPlease read below and reference the SB-inregards to the homeowners responsibility to pay their deductible In Colorado, Senate Bill states, “A roofing contractor that performs roofing work, the payment for which will be made from the proceeds on a property and casualty insurance policy issued shall not advertise or promise to pay, waive, or rebate all or part of any insurance deductible applicable to the claim for payment for roofing work covered.”

Initial Business Response / [redacted] (1000, 13, 2015/07/03) */ In response to the complaint I have fully completed all work in a timely matter as stated on the agreed upon contractI order the job and installed it immediately due to my conversation with **[redacted] because at this time we were under flood Watch continously and many heavy rains we pouring all night longWhen we sat to sign contract water was literally pouring in the home in another room (kitchen) as we spokeThis was the point of decision to install immediately to stop any further damage and all parties agreed to get the work doneThe mortgage company spoke with me and informed me that payment was go be in my possession no later than following Monday morning and that didn't happenAfter a long time passed [redacted] no payment was received concerned arised so we discussed placing a lien to get the [redacted] to escalate the matter and get 1st check outI have never filed a lien on property but have spoke to [redacted] , [redacted] was not available and after call he txt me later saying all matters are now settled and his words in text stated things just got out of hand and now everything is in good standing! Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/07/08) */ Original Message From: [redacted] (mailto: [redacted] ) Sent: Friday, July 03, XXXX X:XX PM To: [redacted] Subject: Revoke my complaint To whom it may concern, I am writing to you to see if there is anyway that I can revoke my complaintThe business had contacted me and they are working extremely hard to resolve all of the issues we have hadThank you for taking the time to read my concern Sent from my iPhone

This is not a customer this is a sub that was let go due to our no tolerance of alcohol on a jobsite! Mr [redacted] is the installer of the gutter jobs and the one done on Thursday is leaking on all mitersCustomers are not happy and he has not returned to remedy the problemSecond job complete the following Saturday at pm and upon completion he wanted a paycheck cut on that weekend Our payroll is paid following Friday after wor is completeHe has still not provided his id, ss# , or w-and per irs we are required to withhold 25# for taxesPlease remove this invalid complaint for this sub that is not a valid complaint or customer

Complaint: [redacted] I am rejecting this response because: The day I told [redacted] I was traveling, I was on the way home and texted and emailed him when I got home My email included proof that I paid for the extra material needed for the gutters and downspouts I told him I would like it if he would call me He never called Because of the water damage happening, I have already needed to hire someone else to do the work This has been going on for more than two months I understand that he had family emergencies, but I think it is his responsibility to refund the money he was paid for the work or pay me the cost of having someone else do the job Sincerely, [redacted]

Not a problem to prove my caseAs work can be started after 1st payment is made on a case by case basisThis scenario has had many legitimate supplement request as well as a point where [redacted] on her own will requested to take the matter to appraisal which can take monthsPlease keep in mind this was after attempts of our supplements to go a faster route to speed up the processNo appraisal request can be made on our part it is initiated by the policy holderThis can be confirmed by many case law studies which can be retrieved via internetAs mentioned I do have the emails from [redacted] requesting the appraisal processShe also mentioned how convenient it was that she stated don't step foot on her property same day of installThat was January 9th and as I told her my crew was on route to install she then stated at that point don't step on propertyUpon arrival we confirmed her other statement wasn't true that nobody did any work to the propertyThere was plenty time for us to complete all work that day but not feasible after the threat to call authorities if we did in fact do any workThat being said the contract she mentions does offer a cancellation of contract with a fee of 25% of total contract priceI would be glad to settle on this stipulation so I can move on and be done with this lossI say loss cause she has already damaged my rating with this complaint whether I responded or not it still shows as a negative so I am at the loss here

Complaint: [redacted] I am rejecting this response because: We have spoken with our insurance company, there is nothing pending regarding the claim and all payment has been issuedWe have never received a bill at all, let alone for an outstanding balance [redacted] also said that he will do a final inspection, which never happenedWe attempted to reach [redacted] again today, and have had no response Sincerely, [redacted] ***

[redacted] has been hospitalized for weeks now and is expected to be released by Monday or Tuesday morningI will take note of this and advise [redacted] accordinglyI have looked at this and please note this file is showing incomplete payment meaning there is a outstanding balance and our supplement department is also working with insurance company on these differences so it definitely will see a increase on top of the original depreciation that has not been paid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am fine with him keeping 25% and returning the rest of the money to me The contract states amount is pending insurance allowance paid for work needed That amount was $6,+ sales tax $= $- depreciation (which I can't recover) $= $ I have already paid him $4,he can keep 25% of that per contract And I will consider this matter closed Sincerely, [redacted]

Payment excepted and even though it was not what was discussed after original contract we want to except and finalize this agreement Payment has been deposited and excepted as final payment for completion of job even though this does not satisfy our detailed scope of workPayment exceptional
for release of all prior conversation

Complaint: ***
I am rejecting this response because: While we understand that *** *** has been hospitalized, it does not explain why the same gentleman *** *** sent to do the labor and replace the roof can't come and repair the section of roof that leaks due to being done IMPROPERLY in the first placeIf we have water damage, it will be your responsibility to reimburse us for damagesWe have paid you our $1,deductible along with the full amount issued to us from the insurance company, which was determined by the adjusterWe have NOT received a bill explaining "supplements" or "depreciation" owed, whatever that meansClearly, someone is receiving our voicemailsA simple returned phone call would help to explain what the supposed outstanding balance is made up ofHowever, you cannot expect payment for that from anyone, if the roof is still in need of repairs due to your work
Sincerely,
*** ***

Revdex.com:
The roof was repaired the same day of my response around 4:30pm Now I'm just waiting for receipts
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** ***

Hello in regards to the response there is some truth to the above customers statement and that truth is there is a 25% cancellation fee per our agreed upon contractI also would like to add once I can print out the corespondence from our conversation (*** and I) you will see I have made
attempts to do many different things as well as install the roofing work that we contracted and agreed toI was told not to install the job the same day my crew was arriving at the job and if we did that the local authorities would be called for trespassingAt this point we won't put our workers in any situation that would bring this kind of issues to their livesI iwill print out other documents that you can put in the file to see our corespondence with the insurance company as well as emails from *** to support the inaccurate aquisations accusing our company of lack of performancePlease call me for further detailed discussion on this matterI can be reached at *** Thank You

I am a bit surprised to see thisI spoke with your office on the phone and notified them that the day of the rebuttal from *** *** was the same day the repair was madeThere is no more roof issue it already has been resolved the day of the rebuttal

Initial Business Response /* (1000, 13, 2015/07/03) */
In response to the complaint I have fully completed all work in a timely matter as stated on the agreed upon contractI order the job and installed it immediately due to my conversation with **.*** because at this time we were under flood
Watch continously and many heavy rains we pouring all night longWhen we sat to sign contract water was literally pouring in the home in another room (kitchen) as we spokeThis was the point of decision to install immediately to stop any further damage and all parties agreed to get the work doneThe mortgage company spoke with me and informed me that payment was go be in my possession no later than following Monday morning and that didn't happenAfter a long time passed *** no payment was received concerned arised so we discussed placing a lien to get the*** to escalate the matter and get 1st check outI have never filed a lien on property but have spoke to *** ***, *** was not available and after call he txt me later saying all matters are now settled and his words in text stated things just got out of hand and now everything is in good standing!
Initial Consumer Rebuttal /* (2000, 16, 2015/07/08) */
Original Message
From: *** (mailto:***)
Sent: Friday, July 03, XXXX X:XX PM
To: ***
Subject: Revoke my complaint
To whom it may concern, I am writing to you to see if there is anyway that I can revoke my complaintThe business had contacted me and they are working extremely hard to resolve all of the issues we have hadThank you for taking the time to read my concern
Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern I was contacted by the consumer I did not reach out to or solicit this partyUpon the last conversation before we inspected the property my office manager and myself took the call together to ensure we were clearly listening to the needs and wants of the ** ***Throughout
the call several times homeowner expressed how it was a huge concern that her roof replacement could be complete before her closing dateShe was informed yes we could however 1st step was to inspect property to ensure there was enough damage to even file a claim I explained how busy we were and I would make a exception to put her before my other appointments but once damage was verified we would immediately have to file claim and for my doing so we agreed that if I could meet adjuster come out immediately and get approval we would be her contractor to install the roofShe very willingly said yes please do so she didn't want to lose her buyer and would have the insurance policy handy to get the ball moving that same dayWe put her before all customers for the urgency she was in do her and her family could meet deadlines and sell the home to relocate to their new homePer your office we confirmed that when we are not the pursuing party there is no days recission unless it was soliciting the homeowners which we did notI do have correspondence of this conversation and have no reason to make up such a storyThis is a non valid complaint of someone that is not even a customer and should never be recorded on our recordThis never would have happened if I didn't state that I would charge them their deductible in full

Complaint: ***
I am rejecting this response because:First off I still have the $AC unit and have asked for it to be picked up with no attempt on there part to do soSecond I was not aware of his daughter in laws passing and was simply trying to figure out what was going on that day as I had not heard anythingI was told someone would contact me to schedule a time to have the damaged fixed which to this day has not been doneAnd last , I personally contacted the Regional Building Department the day I first submitted this complaint and was told that it still said the shingles and AC duct needed to be fixedMy insurance has not paid out the last check because of thisI paid him separate checks including my 2,deductibleHe is now defaming me by calling me a liar and a thief, not to mention saying that I purposely called him during a funeral service to be rudeUnacceptable and poor business practiceI contacted Kregg whom is his marketer and he will pick the AC unit up tomorrowI will contact other dry-wallers to obtain another estimateI will seek legal council moving forward.
Sincerely,
*** ***

As we have previously mentioned in our last response *** *** is expected to be released from a long stay due to medical issues and if everything goes well will be returning gradually to work day at a timePlease be advised that it will be part time until a full release is givenI have looked into this file very carefully and as mentioned before there is not only depreciation owed on this file but also supplements that are also due and will be added to the depreciation balance*** *** also stated that her insurance company said she did not need to pay her deductible but that is incorrect and would be considered fraudPlease read below and reference the SB-inregards to the homeowners responsibility to pay their deductible. In Colorado, Senate Bill states, “A roofing contractor that performs roofing work, the payment for which will be made from the proceeds on a property and casualty insurance policy issued … shall not advertise or promise to pay, waive, or rebate all or part of any insurance deductible applicable to the claim for payment for roofing work covered.”

Not a problem to prove my case. As work can be started after 1st payment is made on a case by case basis. This scenario has had many legitimate supplement request as well as a point where [redacted] on her own will requested to take the matter to appraisal which can take months. Please keep in mind this was after attempts of our supplements to go a faster route to speed up the process. No appraisal request can be made on our part it is initiated by the policy holder. This can be confirmed by many case law studies which can be retrieved via internet. As mentioned I do have the emails from [redacted] requesting the appraisal process. She also mentioned how convenient it was that she stated don't step foot on her property same day of install. That was January 9th and as I told her my crew was on route to install she then stated at that point don't step on property. Upon arrival we confirmed her other statement wasn't true that nobody did any work to the property. There was plenty time for us to complete all work that day but not feasible after the threat to call authorities if we did in fact do any work. That being said the contract she mentions does offer a cancellation of contract with a fee of 25% of total contract price. I would be glad to settle on this stipulation so I can move on and be done with this loss. I say loss cause she has already damaged my rating with this complaint whether I responded or not it still shows as a negative so I am at the loss here.

[redacted] has been hospitalized for 6 weeks now and is expected to be released by Monday or Tuesday morning. I will take note of this and advise [redacted] accordingly. I have looked at this and please note this file is showing incomplete payment meaning there is a outstanding balance and our...

supplement department is also working with insurance company on these differences so it definitely will see a increase on top of the original depreciation that has not been paid.