Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The below is the email that I sent to *** at Roy's Moving (the one that responded to this claim) with the following: ***1.) As discussed, the storage costs were quoted at $600/monthwith the first month free So, I should have paid $1,for October and November storage I have been charged $2, The first $was charged on August 31, when we moved out The second $was charged October 6, And the third charge of $was on November 1, There is a refund due of $1, Please advise how that can be closed this week.2.) It is still not correct that *** quoted me "not to exceed $200/hour" for guys and trucks You sent guys and trucks and charged me the maximum $200/hour If the rate doesn't get adjusted based on the number of people being sent, then please refund the difference in rate from $369/hour you charged on the mofor people against the $239/hour you quoted for people If the rate does get adjusted based on the number of people being sent, then please refund the difference in rate from the $200/hour for people against the correct rate for people Please advise how that is acceptable?3.) When you did the move in, I was charged extra because "the time is an estimate" and you overran the amount of time you needed, so I had to pay However, in the move in, your team finished in less hours than what was estimated, yet I was forced to pay the full amount because "it doesn't get adjusted" If it does not get adjusted, then please refund the extra amount I paid for running over in hours If it does get adjusted, then please refund the amount I paid for the extra hours we didn't use Monday Again, how is this possibly acceptable?4.) As clarified to the team that was here, Roy's is still responsible to supply the missing items I did not get: (a) trampoline; (b) the legs to the white chair; (c) one missing leg to the fooz ball table; (d) the other half of the brown "L" desk Please advise when that is being delivered.5.) I do want to comment that the team on Monday did a good job That is what I would have expected from a moving company However, it does magnify an amazing amount how poor the original group was Working for a solid hours should not be unexpected 6-breaks PER PERSON when moving in is ludicrous But it is what it is at this point, I mostly wanted to point out that the crew I had Monday did a good job and should be commended.***
The response from *** doesn't address any of the claims #is very straight forward in regards to storage and needs to be corrected Item #explains that the $200/hour for the move was for people When they did the move in, I was quoted $239/hour for people, and when they had to send more because they were late (still not in any manner sure why that was my issue), they said they had to charge more But when they send less, *** is claiming now that the price shouldn't be adjusted It needs to be fair one way or the other, so either the move out needs to be credited back to the $239/hour (since *** is saying it's not adjustable based on the number of people there), or the move in needs to be adjusted if it's variable to the number of people Same issue for #3, it must be fair both directions I paid for the team to be there until 4: They left at 3: Since I had to pay more for the move out for them to be there longer, why would I not be credited for them being there for less time? And as of today, March 20, 2017, well over MONTHS since the move in, I STILL DO NOT HAVE my stuff I assume at this point I will never get it, but what legal methods are available to me to collect for these items? #I still stand behind. Please note that in the competitive bid process to win this work in August, the estimate was ~$2, I had them do a detailed walk-through to make sure it was correct so that we can do fair business between all the moving companies we quoted We took a substantial amount of the product out of Roy's scope and handled it ourselves, and once they had all my stuff, it was at that time they demanded I pay them $7,for the move In addition, it was at this time that *** *** from Roy's Moving made the other commitments to win the work mentioned above (lower storage rate, lower labor rate for the move-in, that they would actually return all of my belongings they took, etc), which Roy's is now not supporting Whether I ever get my stuff or any credits, I think it's imperative that the Revdex.com review this in detail, as this tactic by Roy's is no different than any scam that people are being threatened with all the time I'm not sure what the Revdex.com does for support, but I am willing to hire legal help in order to stop this and do what's right I'm so disappointed there are companies like this, but I do want to figure out how to stop it so others aren't affected.Regards,
*** ***
Hello. My Name is *** and I'm one of the Manger Here at ***'s moving inc'first of all I Deeply apologize by ***'s moving inc that we even get in to this situation.as you know and all the people who live in Boston Know's. the 9/1/ Date for a Moving Company it is
Very Busy.and all the Moving Company are Very Busy and over Book.So we are plaining the Jobs by the date by the guys and by the Trucks that we have at that time.And the costumer did reserve the Move the Costumer Did pay the Deposit But the only thing thats is not true the date that she called to cancel, and I personally spook to her and I explent this to her and she did Told me ok Keep that day I will move and that day,The only day That I found out that she is not moving its only at the day of the Move, which is Sep and by this time I already Loss the Spot for another customer ,I really understated her that she pay for something that she didn't get the service But at the same time this is the policy of the Company for the All moving Companies ..So in this case we are Both Loss . you loss your Deposit and we Lost also a Costumer and also another customer that could be paying us more money for that day. Best Regards *** at ***'s Moving inc
In response;The foreman would not know the extent of materials needed until he was on siteTherefore, how could the customer know of this materials charge until the crew showed up?The additional charges for materials is clearly stated on the contract sent to customer and signed for.Secondly, this customer was on a 5th floor, stairs only going to a 4th floor, stairs onlyThe original estimate was given at hrs labor plus hr travel timeThe contract clearly states that this is an ESTIMATE only and may change per the actual time needed to complete. The issue of showing up late in the day has already been addressed, however, again sometime jobs run late which in turn causes other jobs to begin later than originally scheduled for.Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** *** The information they gave is incorrect. I was not given anything about extra charges until they were at my house and by that time at 8pm I had no choice but to go along with them. What was the extra supplies used for because examining my furniture again there is quite a bit of damage. This is very unprofessional of a moving company. It seems as if my furniture was thrown around. My bedroom set is less than a year old and has all kinds of damage to it. I called Roys to let them know about my damage and they said they would have the company who handles their claims get in touch with me and have heard nothing from anyone. That also doesn't change the fact they charge me for an hour more than then they were there. I need this resolved immediately or else I am so upset about my furniture being ruined. I am looking into contacting an attorney about this. When I look at the reviews of their company after this was done. There are so many similar stories about this company. I wished I had read it before hiring them
Hello, yes we were late in a few days Only, But if you count the new year day and the Holiday in the middle , we really weren't late.I spoke with the Customer and he said that he will call Revdex.com, to take off the complaint in the next few Days.Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
Regards,
*** ***
Dear ***, You are right, no one put tape on top of the sofa and tape actually would have made a difference if you had any blankets to cover the couchWhen we cover the sofa with a blanket, the tape secures it and makes sure that the blanket doesn't move when the couch is being liftedWhen the sofa was moved through the door, there were no blankets to keep the couch from getting damagedFurthermore, even if we wanted to put any tape, it would not make sense to do that with no blanketIt is not a surprise that your couch was damaged because there were no blankets Our company offers you extra supplies that are not mandatory but recommendedWe are sure that you requested no blanketsWe are very sorry that your couch was damagedAt this point the best we can do is offer ***'s number which us our insurance and if you would like to talk to them, they will take situation from there. Their number is: *** Thanks, Roy's Moving
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Attached the email where they held up my chair and blackmailing that the chair will not be removed until the post is removedI posted after repeated attempts to get my chair deliveredChair can be delivered to the same address on the order]
Regards,
*** ***
This is a response to Customer Complaint # ***It is the Mission of Roy's Moving to provide each and every customer with Professional and Timely Relocation services. However; in the Moving business, sometimes our customers are less than truthfull about the inventory and items being moved
This has the effect of causing the relocations to go over the estimated time given. Each customer at the time of reserving the job is given an ESTIMATE as to the cost and time it will take to complete the jobThis estimate is based on a conversation made with the client about their invertory and items being moved.Our moving crews and especially the Foreman of each crew, are trained and very experienced in the ability to see, while on site at the customers home, and to make an accurate determination of the actual time ( the hours and per say the cost) of relocation.The time it takes to complete job is based on multiple factors: number of items, type of inventory, the items to be disassebled and reassembled, materials needed (ie: tape, boxes, shrink wrap etc.) these materials are used in order to protect the customers furniture and provided a damage free moving serviceAlso the location itself(ie: stairs, elevators, distance to truck)The Foreman while on site, conveys the revised estimate and again the estimated total cost of the move to the customer. In this case the customer was contacted as to the truck and crew running late, she was offered to reschedule, but Roy's understands our customers needs as to the reloaction needing to be done on the reserved dateOur crews often are required to work extra long days and hours in order to provide and accommodate our customers relocation needs.Each customer, at the time of reserving the job, is made aware of materials needed such as tape, boxes etcand may add additional costs to the jobA cost list of materials is provided with every contract sent to the client.As in the case of *** ***, the estimate and revised cost of the move was conveyed per the foreman while on siteand agreed apon by the client, prior to the moving services beginning.In regards to actual damages; Roy's Moving is Licensed and Insured, and each and every customer is given the standard insurance coverage requitred by law and is included, at NO additional cost to the client, with the actual cost of the moveHowever; sometimes items do get damaged despite our best effors to avoid them.We sincerely apologize for these incidents and refer each customer to our Claims Company, in order to be compensated for the damages
We believe that we did the best we could under the circumstances that we had to deal with on that day, It was out of our control, but apparently we have more work to do on that front I do apologize in behalf of Roy's Moving company for your experience. However, we do not feel responsible to reimburse fees the customer incurred while hiring a different company.We did refund the customer for the deposit before she came to our office, we offered to deliver our services the day after and we no longer employ the worker who could not work for the customer on the day of her move
In response,The job needs to be canceled hours prior to the move date, this means if a job is reserved for the next day and a deposit is given; we have already scheduled men and truck for the moveThe deposit on next day moves is non refundable. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This information is incorrect. I get that is was an estimate price but they charged me for an extra hour that they did not work. I went from a 3rd floor stairs to a 2nd floor stairs. What is going to be done about my damaged furniture.
Regards,
*** ***
.*** *** [email protected]***Today at 12:59 PMTo whom it may concern, This is to inform you that complaint #*** has been resolved with Roys moving Inc in Brighton MAThe manager has agreed to reimburse me $for the move I recently did with them and has agreed to have me reimbursed by Thursday February 15, 2018. Best, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am rejecting the response because on that day I spoke with *** who stated he was the manager and offered no sympathy or apology that they wasn't going to full fill the contract He was gonna try to get someone else to help that day but when I called back he told me he had no one else available on that day and he could move me On Monday or Tuesday, he did not offer me Sunday, which would have been the next day He just said his guy can't do it and that was all he could do, with his voice sounding as if he is getting annoyed with me, then ask, well do you want your money back or move on Monday or Tuesday The response to us from the company via Revdex.com was next day which should have been Sunday but *** stated they had nothing available The contract was set on 9/1/and if there was a conflict with "the foreman" they should have known prior about restrictions on where" the foreman" could go, seeing that their reason is because of "the foreman", so yes I am rejecting and feel they are RESPONSIBLE for extra expenses.I was told that the refund would be returned but not for two business days It wasn't until I had to unexpectedly show up at the office and met *** and *** on Wednesday September 16, and *** still said it was already and would take two business I let him know that two business days would have been Tuesday He then phoned someone and they told him they were going to refund it but didn't give the date The money didn't get refunded to my account until 9/17/ Yes We feel that he broke the contract I set up this time with him because I needed the service on that day because I was due to be out of my current place on Monday
Regards,
*** ***
In response to this complaint;Roy's Moving does not blackmail customers, as for the piece of missing furniture, we will redeliver it as soon as possibleThe customer is free to come pick it up anytime. We are only able to redeliver to NJ, when the delivery is convenient for one of our LD
trucks. Thank you
This is a response to Customer Complaint # ***It is the Mission of Roy's Moving to provide each and every customer with Professional and Timely Relocation services. However; in the Moving business, sometimes our customers are less than truthfull about the inventory and items being moved
This has the effect of causing the relocations to go over the estimated time given and to increase to total cost of the move.Each customer at the time of reserving the job is given an ESTIMATE as to the cost and time it will take to complete the jobThis estimate is based on a conversation made with the client about their inventory and items being moved.In the case of Long Distance aka Interstate relocations, each job is based on the total inventory, weight and space which the inventory occupies within the moving truck. In order to insure an accurate and honest cost for each Interstate move, the foreman apon arrival at the clients home, will inventory each and every item being movedAs is the case with both local and interstate customers, more often then not, a truthful invertory list of items at the time of making the reservation is not given. However, with interstate moves, cost is not based on hours of service, but strictly on the inventory of the itemsOnce the inventory is taken and the total list of items along with the cost, is conveyed to the customer, including additional material costs, a revised contract is given to and signed by the clientSometimes this revised cost is less then the original estimate, sometimes it is more thenRegardless, the client always must sign off on the final contract for services rendered.Additionally, some areas being delivered to can not accommodate our tractor trailersIn such cases a shuttle service of the items is needed and additional costs are incured to the customer.Regarding Interstate relocations and the timely delivery of their inventory to the new location, by law we tell our customers delivery can take anywhere from to business days, depending on what part of the country they are relocating to( Florida verses California )Each customer is asked for a preferred date and time they would like deliverery when the reservation is being made; however, a day window is always conveyed regardless of their preferenceThis is done to ensure someone will be available to take delivery, wheather early or late of the preferred date.Delivery date and times with Interstate relocations can be affected by a number factors:First and foremost is the Weather; rain, snow, hurricanes, road closings etc. Traffic problems while traveling through multiple citiesAnd last, but not least, mechanical problems; truck breakdowns, DOT and weighstation stops and problems.In any case, the driver of the Intertstate truck is in constant contact with the customer to keep them informed as to when delivery may be expectedIt is the policy of Roy's Moving to give each and every Interstate customer at least hrsnotice of delivery date and time
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
With all due respect, how did I lose my belongings? I paid Roy's very good money to pick up my goods, and then deliver them back to me I don't believe that I'm the one at fault? I have given Roy's a partial list of the items that they didn't deliver During delivery, there were even items that weren't ours, we pointed that out to the Roy's team, and the response was, "do you want it"? Obviously are answer was no and that those belong to someone else, but clearly that shows how important it is that we get our stuff, which we didn't If Roy's can't find them, I would assume that someone at Roy's will search the warehouse, and if they still can't find them, put in the insurance claim for a full credit of what was lost or given to someone else. In regards to storage, that is not at all true Roy's originally quoted $925/month as part of your offering When I negotiated the rates with *** ***, as he was interested in winning this work, he said he couldn't move on the rates, but would agree to change the $925/month to $600/month in an effort to win our business This was not at all an estimate, this was a firm quote to win the contract That being said, the quote for storage was however for trucks full of our belongings When Roy's delivered it, our stuff was only actually trucks Obviously I'm not asking for a deduct from the $quoted, because that was what I accepted and I have integrity I'm only asking that Roy's honor that quote *** put in to win the project Please also note that the night of the move-out, I notified Roy's management that the amount written on the contract was not correct and that the storage was $600/month I was told to document that on the contract and sign it I did that with the idea that integrity would hold forth, but I was forced to sign this under duress, as Roy's now had all of my stuff. I appreciate Roy's upholding their position that the rates are adjustable based on the number of people you send, but according to the move-out, so isn't the time There should be an hour credit as well
Regards,
*** ***
Roy Movers goes through great pains to try to accommodate our customer when a damage complaint is filedWe offered to come out and look at the damage to door and have our repair/carpenter fix itThe customer declined and got the door fixed by someone elseWe offered to pay the price of our repair
guy $she refused
Hello M'r ***, I would like to apologize Again with your bad Experience with Roy's Moving inc'.Regarding your Goods I wouldn't Say that you Loss them , I would like to offer you to come to our Storage to the lost and found departmentand we will look for your goods, if we didn't delivered them , i'm sure that we can find them , and if not we will forward this case to the C-S-I, and they will adjust your lost and damage and they will re embrasure you.regarding your Storage Fee, I would like you to look at the contract what you agree and sign which it will be $931,a month and not like the Est' which is $600.00a month , and the reason of that its because of the extra item and heavy that you add in to the inventory.even if you go to the self storage over the winter they are running promotion with one or two months free of charge , but in the summer the charge double or triple because there is no space , so yes the est said $but the contract said $ if that was in the winter I could work something out but to get your big jon in to our warehouse we lost a lot of business from other people.about the $charge on the delivery I can refund your card for the six guy that didn't came and the guys did the job with only guys. thank you so much and sorry for the inconvenience *** at Roy's Moving inc
Hello ***, We are aware of your complaint that your love seat was damagedWe are looking back at your files and they state that you asked us not to charge you more for extra necessities like tape and such to cover your couchThis is why we think your couch was damagedWe are politely
responding to your complaint and are happily trying to help you fix this situationThere is not much else we can do but we are linked with *** that deal with these types of situationsIf you would give them a call, they'd be happy to work things out with you and help resolve the problem. Again, we're trying our absolute best to help fix this. Here is ***'s number: *** Thanks, Roy's Moving
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The below is the email that I sent to *** at Roy's Moving (the one that responded to this claim) with the following: ***1.) As discussed, the storage costs were quoted at $600/monthwith the first month free So, I should have paid $1,for October and November storage I have been charged $2, The first $was charged on August 31, when we moved out The second $was charged October 6, And the third charge of $was on November 1, There is a refund due of $1, Please advise how that can be closed this week.2.) It is still not correct that *** quoted me "not to exceed $200/hour" for guys and trucks You sent guys and trucks and charged me the maximum $200/hour If the rate doesn't get adjusted based on the number of people being sent, then please refund the difference in rate from $369/hour you charged on the mofor people against the $239/hour you quoted for people If the rate does get adjusted based on the number of people being sent, then please refund the difference in rate from the $200/hour for people against the correct rate for people Please advise how that is acceptable?3.) When you did the move in, I was charged extra because "the time is an estimate" and you overran the amount of time you needed, so I had to pay However, in the move in, your team finished in less hours than what was estimated, yet I was forced to pay the full amount because "it doesn't get adjusted" If it does not get adjusted, then please refund the extra amount I paid for running over in hours If it does get adjusted, then please refund the amount I paid for the extra hours we didn't use Monday Again, how is this possibly acceptable?4.) As clarified to the team that was here, Roy's is still responsible to supply the missing items I did not get: (a) trampoline; (b) the legs to the white chair; (c) one missing leg to the fooz ball table; (d) the other half of the brown "L" desk Please advise when that is being delivered.5.) I do want to comment that the team on Monday did a good job That is what I would have expected from a moving company However, it does magnify an amazing amount how poor the original group was Working for a solid hours should not be unexpected 6-breaks PER PERSON when moving in is ludicrous But it is what it is at this point, I mostly wanted to point out that the crew I had Monday did a good job and should be commended.***
The response from *** doesn't address any of the claims #is very straight forward in regards to storage and needs to be corrected Item #explains that the $200/hour for the move was for people When they did the move in, I was quoted $239/hour for people, and when they had to send more because they were late (still not in any manner sure why that was my issue), they said they had to charge more But when they send less, *** is claiming now that the price shouldn't be adjusted It needs to be fair one way or the other, so either the move out needs to be credited back to the $239/hour (since *** is saying it's not adjustable based on the number of people there), or the move in needs to be adjusted if it's variable to the number of people Same issue for #3, it must be fair both directions I paid for the team to be there until 4: They left at 3: Since I had to pay more for the move out for them to be there longer, why would I not be credited for them being there for less time? And as of today, March 20, 2017, well over MONTHS since the move in, I STILL DO NOT HAVE my stuff I assume at this point I will never get it, but what legal methods are available to me to collect for these items? #I still stand behind. Please note that in the competitive bid process to win this work in August, the estimate was ~$2, I had them do a detailed walk-through to make sure it was correct so that we can do fair business between all the moving companies we quoted We took a substantial amount of the product out of Roy's scope and handled it ourselves, and once they had all my stuff, it was at that time they demanded I pay them $7,for the move In addition, it was at this time that *** *** from Roy's Moving made the other commitments to win the work mentioned above (lower storage rate, lower labor rate for the move-in, that they would actually return all of my belongings they took, etc), which Roy's is now not supporting Whether I ever get my stuff or any credits, I think it's imperative that the Revdex.com review this in detail, as this tactic by Roy's is no different than any scam that people are being threatened with all the time I'm not sure what the Revdex.com does for support, but I am willing to hire legal help in order to stop this and do what's right I'm so disappointed there are companies like this, but I do want to figure out how to stop it so others aren't affected.Regards,
*** ***
Hello. My Name is *** and I'm one of the Manger Here at ***'s moving inc'first of all I Deeply apologize by ***'s moving inc that we even get in to this situation.as you know and all the people who live in Boston Know's. the 9/1/ Date for a Moving Company it is
Very Busy.and all the Moving Company are Very Busy and over Book.So we are plaining the Jobs by the date by the guys and by the Trucks that we have at that time.And the costumer did reserve the Move the Costumer Did pay the Deposit But the only thing thats is not true the date that she called to cancel, and I personally spook to her and I explent this to her and she did Told me ok Keep that day I will move and that day,The only day That I found out that she is not moving its only at the day of the Move, which is Sep and by this time I already Loss the Spot for another customer ,I really understated her that she pay for something that she didn't get the service But at the same time this is the policy of the Company for the All moving Companies ..So in this case we are Both Loss . you loss your Deposit and we Lost also a Costumer and also another customer that could be paying us more money for that day. Best Regards *** at ***'s Moving inc
In response;The foreman would not know the extent of materials needed until he was on siteTherefore, how could the customer know of this materials charge until the crew showed up?The additional charges for materials is clearly stated on the contract sent to customer and signed for.Secondly, this customer was on a 5th floor, stairs only going to a 4th floor, stairs onlyThe original estimate was given at hrs labor plus hr travel timeThe contract clearly states that this is an ESTIMATE only and may change per the actual time needed to complete. The issue of showing up late in the day has already been addressed, however, again sometime jobs run late which in turn causes other jobs to begin later than originally scheduled for.Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** *** The information they gave is incorrect. I was not given anything about extra charges until they were at my house and by that time at 8pm I had no choice but to go along with them. What was the extra supplies used for because examining my furniture again there is quite a bit of damage. This is very unprofessional of a moving company. It seems as if my furniture was thrown around. My bedroom set is less than a year old and has all kinds of damage to it. I called Roys to let them know about my damage and they said they would have the company who handles their claims get in touch with me and have heard nothing from anyone. That also doesn't change the fact they charge me for an hour more than then they were there. I need this resolved immediately or else I am so upset about my furniture being ruined. I am looking into contacting an attorney about this. When I look at the reviews of their company after this was done. There are so many similar stories about this company. I wished I had read it before hiring them
Hello, yes we were late in a few days Only, But if you count the new year day and the Holiday in the middle , we really weren't late.I spoke with the Customer and he said that he will call Revdex.com, to take off the complaint in the next few Days.Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
Regards,
*** ***
Dear ***, You are right, no one put tape on top of the sofa and tape actually would have made a difference if you had any blankets to cover the couchWhen we cover the sofa with a blanket, the tape secures it and makes sure that the blanket doesn't move when the couch is being liftedWhen the sofa was moved through the door, there were no blankets to keep the couch from getting damagedFurthermore, even if we wanted to put any tape, it would not make sense to do that with no blanketIt is not a surprise that your couch was damaged because there were no blankets Our company offers you extra supplies that are not mandatory but recommendedWe are sure that you requested no blanketsWe are very sorry that your couch was damagedAt this point the best we can do is offer ***'s number which us our insurance and if you would like to talk to them, they will take situation from there. Their number is: *** Thanks, Roy's Moving
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Attached the email where they held up my chair and blackmailing that the chair will not be removed until the post is removedI posted after repeated attempts to get my chair deliveredChair can be delivered to the same address on the order]
Regards,
*** ***
This is a response to Customer Complaint # ***It is the Mission of Roy's Moving to provide each and every customer with Professional and Timely Relocation services. However; in the Moving business, sometimes our customers are less than truthfull about the inventory and items being moved
This has the effect of causing the relocations to go over the estimated time given. Each customer at the time of reserving the job is given an ESTIMATE as to the cost and time it will take to complete the jobThis estimate is based on a conversation made with the client about their invertory and items being moved.Our moving crews and especially the Foreman of each crew, are trained and very experienced in the ability to see, while on site at the customers home, and to make an accurate determination of the actual time ( the hours and per say the cost) of relocation.The time it takes to complete job is based on multiple factors: number of items, type of inventory, the items to be disassebled and reassembled, materials needed (ie: tape, boxes, shrink wrap etc.) these materials are used in order to protect the customers furniture and provided a damage free moving serviceAlso the location itself(ie: stairs, elevators, distance to truck)The Foreman while on site, conveys the revised estimate and again the estimated total cost of the move to the customer. In this case the customer was contacted as to the truck and crew running late, she was offered to reschedule, but Roy's understands our customers needs as to the reloaction needing to be done on the reserved dateOur crews often are required to work extra long days and hours in order to provide and accommodate our customers relocation needs.Each customer, at the time of reserving the job, is made aware of materials needed such as tape, boxes etcand may add additional costs to the jobA cost list of materials is provided with every contract sent to the client.As in the case of *** ***, the estimate and revised cost of the move was conveyed per the foreman while on siteand agreed apon by the client, prior to the moving services beginning.In regards to actual damages; Roy's Moving is Licensed and Insured, and each and every customer is given the standard insurance coverage requitred by law and is included, at NO additional cost to the client, with the actual cost of the moveHowever; sometimes items do get damaged despite our best effors to avoid them.We sincerely apologize for these incidents and refer each customer to our Claims Company, in order to be compensated for the damages
We believe that we did the best we could under the circumstances that we had to deal with on that day, It was out of our control, but apparently we have more work to do on that front I do apologize in behalf of Roy's Moving company for your experience. However, we do not feel responsible to reimburse fees the customer incurred while hiring a different company.We did refund the customer for the deposit before she came to our office, we offered to deliver our services the day after and we no longer employ the worker who could not work for the customer on the day of her move
In response,The job needs to be canceled hours prior to the move date, this means if a job is reserved for the next day and a deposit is given; we have already scheduled men and truck for the moveThe deposit on next day moves is non refundable. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This information is incorrect. I get that is was an estimate price but they charged me for an extra hour that they did not work. I went from a 3rd floor stairs to a 2nd floor stairs. What is going to be done about my damaged furniture.
Regards,
*** ***
.*** *** [email protected]***Today at 12:59 PMTo whom it may concern, This is to inform you that complaint #*** has been resolved with Roys moving Inc in Brighton MAThe manager has agreed to reimburse me $for the move I recently did with them and has agreed to have me reimbursed by Thursday February 15, 2018. Best, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am rejecting the response because on that day I spoke with *** who stated he was the manager and offered no sympathy or apology that they wasn't going to full fill the contract He was gonna try to get someone else to help that day but when I called back he told me he had no one else available on that day and he could move me On Monday or Tuesday, he did not offer me Sunday, which would have been the next day He just said his guy can't do it and that was all he could do, with his voice sounding as if he is getting annoyed with me, then ask, well do you want your money back or move on Monday or Tuesday The response to us from the company via Revdex.com was next day which should have been Sunday but *** stated they had nothing available The contract was set on 9/1/and if there was a conflict with "the foreman" they should have known prior about restrictions on where" the foreman" could go, seeing that their reason is because of "the foreman", so yes I am rejecting and feel they are RESPONSIBLE for extra expenses.I was told that the refund would be returned but not for two business days It wasn't until I had to unexpectedly show up at the office and met *** and *** on Wednesday September 16, and *** still said it was already and would take two business I let him know that two business days would have been Tuesday He then phoned someone and they told him they were going to refund it but didn't give the date The money didn't get refunded to my account until 9/17/ Yes We feel that he broke the contract I set up this time with him because I needed the service on that day because I was due to be out of my current place on Monday
Regards,
*** ***
In response to this complaint;Roy's Moving does not blackmail customers, as for the piece of missing furniture, we will redeliver it as soon as possibleThe customer is free to come pick it up anytime. We are only able to redeliver to NJ, when the delivery is convenient for one of our LD
trucks. Thank you
This is a response to Customer Complaint # ***It is the Mission of Roy's Moving to provide each and every customer with Professional and Timely Relocation services. However; in the Moving business, sometimes our customers are less than truthfull about the inventory and items being moved
This has the effect of causing the relocations to go over the estimated time given and to increase to total cost of the move.Each customer at the time of reserving the job is given an ESTIMATE as to the cost and time it will take to complete the jobThis estimate is based on a conversation made with the client about their inventory and items being moved.In the case of Long Distance aka Interstate relocations, each job is based on the total inventory, weight and space which the inventory occupies within the moving truck. In order to insure an accurate and honest cost for each Interstate move, the foreman apon arrival at the clients home, will inventory each and every item being movedAs is the case with both local and interstate customers, more often then not, a truthful invertory list of items at the time of making the reservation is not given. However, with interstate moves, cost is not based on hours of service, but strictly on the inventory of the itemsOnce the inventory is taken and the total list of items along with the cost, is conveyed to the customer, including additional material costs, a revised contract is given to and signed by the clientSometimes this revised cost is less then the original estimate, sometimes it is more thenRegardless, the client always must sign off on the final contract for services rendered.Additionally, some areas being delivered to can not accommodate our tractor trailersIn such cases a shuttle service of the items is needed and additional costs are incured to the customer.Regarding Interstate relocations and the timely delivery of their inventory to the new location, by law we tell our customers delivery can take anywhere from to business days, depending on what part of the country they are relocating to( Florida verses California )Each customer is asked for a preferred date and time they would like deliverery when the reservation is being made; however, a day window is always conveyed regardless of their preferenceThis is done to ensure someone will be available to take delivery, wheather early or late of the preferred date.Delivery date and times with Interstate relocations can be affected by a number factors:First and foremost is the Weather; rain, snow, hurricanes, road closings etc. Traffic problems while traveling through multiple citiesAnd last, but not least, mechanical problems; truck breakdowns, DOT and weighstation stops and problems.In any case, the driver of the Intertstate truck is in constant contact with the customer to keep them informed as to when delivery may be expectedIt is the policy of Roy's Moving to give each and every Interstate customer at least hrsnotice of delivery date and time
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
With all due respect, how did I lose my belongings? I paid Roy's very good money to pick up my goods, and then deliver them back to me I don't believe that I'm the one at fault? I have given Roy's a partial list of the items that they didn't deliver During delivery, there were even items that weren't ours, we pointed that out to the Roy's team, and the response was, "do you want it"? Obviously are answer was no and that those belong to someone else, but clearly that shows how important it is that we get our stuff, which we didn't If Roy's can't find them, I would assume that someone at Roy's will search the warehouse, and if they still can't find them, put in the insurance claim for a full credit of what was lost or given to someone else. In regards to storage, that is not at all true Roy's originally quoted $925/month as part of your offering When I negotiated the rates with *** ***, as he was interested in winning this work, he said he couldn't move on the rates, but would agree to change the $925/month to $600/month in an effort to win our business This was not at all an estimate, this was a firm quote to win the contract That being said, the quote for storage was however for trucks full of our belongings When Roy's delivered it, our stuff was only actually trucks Obviously I'm not asking for a deduct from the $quoted, because that was what I accepted and I have integrity I'm only asking that Roy's honor that quote *** put in to win the project Please also note that the night of the move-out, I notified Roy's management that the amount written on the contract was not correct and that the storage was $600/month I was told to document that on the contract and sign it I did that with the idea that integrity would hold forth, but I was forced to sign this under duress, as Roy's now had all of my stuff. I appreciate Roy's upholding their position that the rates are adjustable based on the number of people you send, but according to the move-out, so isn't the time There should be an hour credit as well
Regards,
*** ***
Roy Movers goes through great pains to try to accommodate our customer when a damage complaint is filedWe offered to come out and look at the damage to door and have our repair/carpenter fix itThe customer declined and got the door fixed by someone elseWe offered to pay the price of our repair
guy $she refused
Hello M'r ***, I would like to apologize Again with your bad Experience with Roy's Moving inc'.Regarding your Goods I wouldn't Say that you Loss them , I would like to offer you to come to our Storage to the lost and found departmentand we will look for your goods, if we didn't delivered them , i'm sure that we can find them , and if not we will forward this case to the C-S-I, and they will adjust your lost and damage and they will re embrasure you.regarding your Storage Fee, I would like you to look at the contract what you agree and sign which it will be $931,a month and not like the Est' which is $600.00a month , and the reason of that its because of the extra item and heavy that you add in to the inventory.even if you go to the self storage over the winter they are running promotion with one or two months free of charge , but in the summer the charge double or triple because there is no space , so yes the est said $but the contract said $ if that was in the winter I could work something out but to get your big jon in to our warehouse we lost a lot of business from other people.about the $charge on the delivery I can refund your card for the six guy that didn't came and the guys did the job with only guys. thank you so much and sorry for the inconvenience *** at Roy's Moving inc
Hello ***, We are aware of your complaint that your love seat was damagedWe are looking back at your files and they state that you asked us not to charge you more for extra necessities like tape and such to cover your couchThis is why we think your couch was damagedWe are politely
responding to your complaint and are happily trying to help you fix this situationThere is not much else we can do but we are linked with *** that deal with these types of situationsIf you would give them a call, they'd be happy to work things out with you and help resolve the problem. Again, we're trying our absolute best to help fix this. Here is ***'s number: *** Thanks, Roy's Moving