Route 44 Hyundai

I apologize for the delayThis customers lease was paid off by the dealershipSometimes with payments it can take up to business days for everything to be processed.Customer should be all setAny questions feel free to contact management. Thanks,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I would like route hyundai to not only transfer /cancel my warranties but I would like for them to at least pay for the deductible on the insurance claim I filedI think that's fair considering they deny damages were made from them but damages were not there prior to servicing my vehicle I haven't documentation showing that they checked my vehicle in that date I have copies of the bill they are also trying to make me pay for which I will not because I will told directly from there employee *** not to worry about it after reviewing cameras I was also told by service manager that he did not have enough time to review cameras when I pulled in the lot to see whether or not there was any damage there if that simply was looked at we wouldn't be dealing with all this because they would see no damages in the vehicle If I had these damages prior to my services from them I would have not tried making them pay for it I would of directly went to my insurance without asking route to pay But it was done by them so they should pay With all there terrible reviews online I think that they should be responsible for damaging my vehicle and that they should be forced to update there cameras I would Like for my warranties to be available to me at a different Hyundai or have them cancelled and ask that route will at least pay 500.00$ deductible that I have to suffer with from damages on my vehicle .
Regards,
*** ***

There was no damage caused by Route 44 Hyundai therefore there will be no refund or deductible paid by the dealership. As for the warranties, the customer has to come in and sign the cancellation forms etc and they will be canceled immediately.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
We are not questioning the recall work was needed, it is the additional work of the exhaust replacement, and additionally the $2000 of other repairs we were told we desperately needed.  We attempted to first have rt 44 Hyundai resolve the problem, they said they could not help us and asked us to contact Hyundai directly...Then we contacted Hyundai and they asked us to contact rt 44 Hyundai. Specifically: "We recommend bringing your concerns to the attention of the General or Service Manager of Route 44 Hyundai as they would be in the best position to assist you." (via their email). To be clear my main issues with rt44 Hyundai are as follows: #1 Got a recall notice in the mail from rt 44 Hyundai in Taunton, Ma. regarding a recall on our vehicle...  When we called rt44 Hyundai they had no record of us buying our vehicle there (which we did) even though rt44 Hyundai sent us the notice. It took two separate phone calls and three different people just to work out an appointment to come in for the recall. #2 Even though we had no problems with our vehicle prior to this recall I was told that rt44 Hyundai would not allow my wife to drive the vehicle home from the dealership because it was "unsafe to drive" and it took EIGHT HOURS just to work out a rental car before she could leave the dealership. That is not an exaggeration... A full workday sitting in your waiting room.  And now there was additional work needed that was going to cost us money... Without it we could not get our car back.  So when you say "The customer accepted the work to be preformed" know that the work preformed was not exactly optional. #3 Vehicle was recalled due to a part that lacked a hole to allow proper drainage and was causing premature rust and yet rt44 Hyundai did not mention after replacing the recall part and exhaust that the frame of our vehicle was corroded inches from the replaced part.  Another mechanic  pointed it out and said there was no way someone working on the car would have missed seeing it and the frame is very important on a vehicle. #4 Rt44 Hyundai said exhaust, ball joints and brakes all needed to be replaced which was a surprise since we had just passed our State Inspection literally days before bringing it in for the recall...  Rt44 Hyundai replaced the exhaust at a cost to me saying it was a necessary for me to get my vehicle back but I wanted to get a second opinion before spending an additional $2000 on any additional repairs.  We brought our vehicle into a licensed mechanic and we were told that the brakes and ball joints were not in need of replacement.  That is also when we discovered the rusted frame that was never mentioned by rt44 Hyundai. #5 When I explained that the ball joints and brakes were checked by an inspection, and additionally by another mechanic we were told that the inspection stations do not really check things thoroughly and are just interested in collecting their inspection fee.  I had originally been told by rt44 Hyundai "Your ball joints are so bad I can move the wheels with my hand which is very dangerous" but after explaining we had another mechanic look the ball joints we were told by rt44 Hyundai "Well, they move a little when we put a pry bar on them" which was a completely different story. #6 When we came to pick up our vehicle I was told that rt44 Hyundai would return our rental vehicle next door so we left the keys only to discover that the vehicle was not returned that day, and it sat in the dealership parking lot for at least two days before it was returned literally 200 feet away. During that time I would have been liable for any damage done to the vehicle in the dealership parking lot since it had not yet been checked in. I'm sure I could list a couple more things, but I feel that I have explained myself enough.My experience with Rt 44 Hyundai was a bad one. So much so that I felt compelled to report it to the Revdex.com.  I gave rt44 every opportunity to make it right and was left disappointed. Rt44 Hyundai blames Hyundai and Hyundai blames rt44 Hyundai.  In any case I have a vehicle that was recalled for a part that causes corrosion and there is currently corrosion on the frame right where they replaced the part for the recall.  (see attached photo).  God forbid this corrosion causes an accident.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This complaint has a lot to do with the dealership. I spoke with the corporate office and they told the dealership they must provide me with either a rental car or a loaner car and the dealership is still refusing. The recall on this car is not problem. it is Hyundai's problem. that makes it route 44 Hyundai'a problem as well. After being told you must provide me with a vehicle you still are refusing. not to mention that when I call, the people at the dealership are completely rude and unhelpful. Considering you cannot even keep track of the vehicles that come into your facility how am I supposed to trust you are going to fix my cars engine correctly. You just told me my vehicle was not at your dealership when it was the whole time. you can't even keep track of the vehicles you have at your dealership? 
Regards,
[redacted]

There is no record of this customer at this dealership for service. Can the customer please provide a reference number?

Tell us why here...Good morning, I have checked our records here at the dealership and the policy was canceled back in May, we have forwarded the check to the lender this past Tuesday 7/14/2015.The refund was for a paint protection policy,not the gap insurance as stated in the complaint. The gap...

insurance did have a large claim processed and was able to save the customer a substantial amount of money when the vehicle was totaled. Hopefully the customer will not have any further issues with the lender once they process this refund check.Regards,[redacted]Rt44 Hyundai

Dear [redacted],   Sorry for the confusion we will be sending out a check for the $130 today. Thank you for your patience. Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  After reading the last two responses from rt44 Hyundai I feel that they are not even taking the time to fully read my complaint (since none of the actual issues have been addressed).I would like to add that to the numerical list of complaints I submitted after their last canned message.

It is Route 44 policy not to cancel a customers plates for this reason. When a customer trades in a vehicle and does not transfer plates Route 44 gives the plates back to the customer and it is their responsiility to cancel them with the correct RMV. Route 44 Hyundai does not have these plates at this dealership. I apologize for any confusion.Thank you.

I apologize. this vehicle is here. I found the customer info through the reference number she provided. The recall will be performed as soon as Hyundai permits it. This is not a dealership issue this is the manufacturer. As soon as parts etc the repair will be completed. As for the rental the customer is too young to get a rental car through the dealership. The rental company used permits customer must be 25 years old. The customer did get a rental through her own and Hyundai the manufacturer will have to be the one to refund that not the dealership. This complaint has nothing to do with the dealership.

It is not the dealership that will not give her a rental car it is the Rental Company. She does not meet the guidelines of the rental company to receive a vehicle. You must be 25 years or older. She is not. Therefore the she cannot get a rental.The dealership does not have vehicles for customers to use all day. There is a 3rd party rental company. If the customer does not meet the required guidelines for a vehicle there is nothing the dealership can do.If customer has any questions she can contact me directly.

All of the work mentioned in the complaint by the consumer is normal scheduled maintenance by Hyundai itself. The customer accepted the work to be performed. If the customer feels that the work was not needed the customer needs to contact Hyundai directly as that was a recommended maintenance...

procedure from Hyundai. As for the the rusted frame the consumer needs to contact Hyundai directly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I do not feel this is an acceptable response. I have owned the car for 2 years and the first day I drove the car home it had a coolant issue. I have the paperwork from the first check when there was supposedly nothing wrong with it. Last February it had a coolant leak again that required a repair. This February the vehicle had another coolant leak which required repair. During this time your service department could not repair it causing damage to the motor requiring a new/used motor be put in the car. The attached photo is how they  left the motor in car! I would not let my wife drive this vehicle  due to my lack of confidence in the service department which continuously has let me down! I traded the car in at another dealership the next day as I did not have any faith that the engine was installed correctly. There is in no way I would allow my 6 and 1/2 month pregnant wife and 2 year old son drive in this vehicle. In turn I had to take significant lose finically due the incompetence of your business!
Regards,
[redacted]

Good morning,       I was unaware these issues were ongoing regarding the warranty issues. Our service coordinator Laura will be contacting Mr. [redacted] to arrange drop off today. Thanks[redacted]Rt44 Hyundai

Tell us why here...
   Good morning,
   I will be doing a goodwill reimbursement for the $169 and providing the customer with the spare key.
Thanks
[redacted] Rt44 Hyundai

Good morning,         Regarding the repair of the [redacted] it was always our intention to deliver the vehicle back to the consumer in a safe working order. We understand how important safety is to our customers and therefore were not going to rush the...

repair of this vehicle. We had to wait for the warranty company to produce a motor for the vehicle, and upon install of the motor we replaced addition parts at the dealers expense just to ensure the vehicle was operating perfect. As of today we have not heard of any issues from the consumer regarding the operation of the vehicle.' Regards, [redacted]

The check for $6.63 that the business said it would send to me within 5-10 business days has not been received, as the business indicated it would do in the message sent to me by the Revdex.com on August 27th. Even allowing for a reasonable time for transmission through the mail, it is clear the business has failed to do what it had promised to do in that message. The business should now immediately send this check to me without further delay via overnight mail, or the business should be required to show cause why the Revdex.com should not remove the business's accreditation.

A check for $6.63 will be processed and mailed within the next 5-10 business days.