That is fine, we will give it a couple more days due to the fact they were sent out regular mail. Worse case scenerio we can cancel checks, reissue and fed ex with tracking.
Please see attachment.To Whom It May Concern,This response is in regards to case # [redacted]. Round Rock Nissan, again, apologizes for the incident that occurred. We would like to compensate Ms. [redacted] in the amount of $500. Thank you for your time and attention to this matter.
In mid-January of 2018, Round Rock Nissan’s fleet department was approached by Mr. [redacted], who claimed to be acting on behalf of [redacted], Inc. In retrospect, it is not clear whether Mr. [redacted] is an employee of [redacted], Inc. or was acting as a broker. The principal of...
[redacted], Inc. is [redacted]. Mr. [redacted] signed the contracts and appeared at all times to have sole authority to bind [redacted], Inc. In any event, [redacted], Inc. was interested in purchasing a fleet of ten new motor vehicles to be used in a rental fleet. A representative of Round Rock Nissan met with Mr. [redacted] on January 19, 2018 at a hotel Mr. [redacted] owned to discuss the transaction. After that meeting, [redacted], Inc. completed a credit application for Nissan Motor Acceptance Corporation (“NMAC”). Once Round Rock Nissan had credit approval, the parties finalized the terms and agreed upon the sale of ten vehicles. [redacted], Inc. then entered into ten retail installment contracts to purchase ten vehicles from Round Rock Nissan. The contracts were not back dated two days. The contracts were prepared and printed on January 29, 2018 but were not signed on that date. They were not back dated two days as alleged by Mr. [redacted]. After the retail installment contracts were executed, Round Rock Nissan tendered delivery of the vehicles by making them available for transport to Houston, Texas the morning after the contracts were executed. It was at that time that Mr. [redacted] asked the dealership whether it would be possible to substitute 2017 model vehicles to try to save some money. Round Rock Nissan was generally agreeable to working with [redacted], Inc. and presented them with some alternatives. Ultimately, the parties were unable to agree on a substitute transaction. At that point, Mr. [redacted] claimed for the first time that [redacted], Inc. would not proceed with the signed retail installment contracts. Round Rock Nissan considered this a repudiation of the retail installment contracts and did not send the retail installment contracts to NMAC for funding and withheld the vehicles from delivery. Round Rock Nissan disputes Mr. [redacted]’s contention that [redacted], Inc. cancelled the 10 retail installment contracts. Round Rock Nissan tendered the vehicles for delivery by making them available for transport shortly after the contracts were signed. [redacted], Inc. never indicated that it was cancelling the sale until its attempt to negotiate a better deal failed. [redacted], Inc. is a licensed motor vehicle dealer and is well aware that it cannot simply cancel a retail installment contract transaction when the seller has tendered delivery. Round Rock Nissan has made a legal demand that has included an offer to re-contract the same deal at a later date. [redacted], Inc. responded through counsel and the matter is ongoing. It appears that [redacted], Inc. is using this complaint to try to gain leverage in a civil lawsuit over this matter. Round Rock Nissan lost a significant manufacturer incentive as a result of [redacted], Inc.’s repudiation of the contracts. [redacted], Inc. was aware that the favorable terms it received were due to the existence of a significant manufacturer’s incentive. Upon information and belief, [redacted], Inc. was using the retail installment contracts as leverage to obtain better terms at a later date with another Nissan dealer. As such, Round Rock Nissan disputes [redacted], Inc.’s complaint and is not willing to offer any resolution.
Complaint: [redacted]
I am rejecting this response because: I have email documentation of the price that I was offered along with the $5000 total discounts I was offered. However, only $2000 of the discounts were applied.
Regards,
[redacted]
Complaint: [redacted]
Please send the contract to the Revdex.com. Also, please provide an email address that I can forward emails from the sales agent that I received.
Thank you, much appreciated
[redacted]
I have tried to contact Ms. [redacted] to have her sign the cancellation form we need in order to cancel her warranty. We have no problem doing that. I called her today at 1 pm, on the number we have on file for her w/ no answer and no voice mail. She needs to contact me, [redacted] and I can fax or email her the form.
Customer did have a concern about a small blemish on the dash pad. When this was brought to the attention of the sales person customer was maistakenly told it would need to be replaced in order to fix it, however this was not the case and our Asst. Service Manager was able to take care of the issue...
without needing an entire dash replacement. We apologize if the customer feels she was deceived as this was certainly not our intention and the blemish is no longer visable.
That is fine, we will give it a couple more days due to the fact they were sent out regular mail. Worse case scenerio we can cancel checks, reissue and fed ex with tracking.
Since the customer filed the complaint, we have been in contact with them and have resolved the issue to their satisfaction.
Please see attachment.To Whom It May Concern,This response is in regards to case # [redacted]. Round Rock Nissan, again, apologizes for the incident that occurred. We would like to compensate Ms. [redacted] in the amount of $500. Thank you for your time and attention to this matter.
In mid-January of 2018, Round Rock Nissan’s fleet department was approached by Mr. [redacted], who claimed to be acting on behalf of [redacted], Inc. In retrospect, it is not clear whether Mr. [redacted] is an employee of [redacted], Inc. or was acting as a broker. The principal of...
[redacted], Inc. is [redacted]. Mr. [redacted] signed the contracts and appeared at all times to have sole authority to bind [redacted], Inc. In any event, [redacted], Inc. was interested in purchasing a fleet of ten new motor vehicles to be used in a rental fleet. A representative of Round Rock Nissan met with Mr. [redacted] on January 19, 2018 at a hotel Mr. [redacted] owned to discuss the transaction. After that meeting, [redacted], Inc. completed a credit application for Nissan Motor Acceptance Corporation (“NMAC”). Once Round Rock Nissan had credit approval, the parties finalized the terms and agreed upon the sale of ten vehicles. [redacted], Inc. then entered into ten retail installment contracts to purchase ten vehicles from Round Rock Nissan. The contracts were not back dated two days. The contracts were prepared and printed on January 29, 2018 but were not signed on that date. They were not back dated two days as alleged by Mr. [redacted]. After the retail installment contracts were executed, Round Rock Nissan tendered delivery of the vehicles by making them available for transport to Houston, Texas the morning after the contracts were executed. It was at that time that Mr. [redacted] asked the dealership whether it would be possible to substitute 2017 model vehicles to try to save some money. Round Rock Nissan was generally agreeable to working with [redacted], Inc. and presented them with some alternatives. Ultimately, the parties were unable to agree on a substitute transaction. At that point, Mr. [redacted] claimed for the first time that [redacted], Inc. would not proceed with the signed retail installment contracts. Round Rock Nissan considered this a repudiation of the retail installment contracts and did not send the retail installment contracts to NMAC for funding and withheld the vehicles from delivery. Round Rock Nissan disputes Mr. [redacted]’s contention that [redacted], Inc. cancelled the 10 retail installment contracts. Round Rock Nissan tendered the vehicles for delivery by making them available for transport shortly after the contracts were signed. [redacted], Inc. never indicated that it was cancelling the sale until its attempt to negotiate a better deal failed. [redacted], Inc. is a licensed motor vehicle dealer and is well aware that it cannot simply cancel a retail installment contract transaction when the seller has tendered delivery. Round Rock Nissan has made a legal demand that has included an offer to re-contract the same deal at a later date. [redacted], Inc. responded through counsel and the matter is ongoing. It appears that [redacted], Inc. is using this complaint to try to gain leverage in a civil lawsuit over this matter. Round Rock Nissan lost a significant manufacturer incentive as a result of [redacted], Inc.’s repudiation of the contracts. [redacted], Inc. was aware that the favorable terms it received were due to the existence of a significant manufacturer’s incentive. Upon information and belief, [redacted], Inc. was using the retail installment contracts as leverage to obtain better terms at a later date with another Nissan dealer. As such, Round Rock Nissan disputes [redacted], Inc.’s complaint and is not willing to offer any resolution.
Complaint: [redacted]
I am rejecting this response because: I have email documentation of the price that I was offered along with the $5000 total discounts I was offered. However, only $2000 of the discounts were applied.
Regards,
[redacted]
Complaint: [redacted]
Please send the contract to the Revdex.com. Also, please provide an email address that I can forward emails from the sales agent that I received.
Thank you, much appreciated
[redacted]
I have tried to contact Ms. [redacted] to have her sign the cancellation form we need in order to cancel her warranty. We have no problem doing that. I called her today at 1 pm, on the number we have on file for her w/ no answer and no voice mail. She needs to contact me, [redacted] and I can fax or email her the form.
We have since sent letters to each bureau, Equifax, Transunion, and Experian, asking them to remove the one of the hard inquiries.
Customer did have a concern about a small blemish on the dash pad. When this was brought to the attention of the sales person customer was maistakenly told it would need to be replaced in order to fix it, however this was not the case and our Asst. Service Manager was able to take care of the issue...
without needing an entire dash replacement. We apologize if the customer feels she was deceived as this was certainly not our intention and the blemish is no longer visable.