Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm at work and was in the vault.I'm not sure who they called but I have no missed calls and the calls I did received left voice mails. I will call the number and contact information given!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: First off, I first brought my vehicle in complaining about the noise in my LEFT REAR. I asked that the noise coming from near the rear wheel be looked at because of the noise I could hear banging even when my son was on the phone with the windows rolled up! The department hadn’t diagnosed it the first time because if you look in MAY they stated the noise coming from the rear was a 10mm nut missing from the bumper! This car was coming up on me having it year and having to bring it in for very serious issues as you can see with the documentation added. They DID NOT properly diagnose or repair the vehicle at that point or that day. When my son and I were driving in the lot to go to an appointment the sound was STILL present! I called back that VERY second I got off of the phone with my son who call from behind me. I can also validate this fact by getting my call records from Verizon and show the call record of the day and time to prove the simple fact I called them the same day to request an appointment telling them the sound was still there! If it wasn’t WHY would I call DIRECTLY back while still on lot! Had I not had to go sign documents to purchase a new home lot and home I would’ve quickly turned around and had them look again and hear again the same sound they miraculously heard the moment my sons rear was about to fall completely apart, but I was already going to be late for sealing my lot/home purchase. So again, the only reason it got to this condition was because of their negligence and my son having to drive around for the one month supposedly with a 10mm nut fixing the MAIN issue we originally brought it in for. Though the month was not entirely our fault, yes my son missed the first appointment, but after that I'm sure they have an appointment log that can show the scheduled and cancelled and missed appointments, and I also can give the email dates of each, the second one they said they over booked their appointment schedule and the third we made which because of their schedule was a month later! So the SECOND time I came in about the SAME issue I’d addressed originally! This did not just come up it had worsened over the time we couldn’t get in to get the same issue properly addressed, but by this time my son was driving behind me and his wheel was wobbling and I told him to go directly to the dealership before he could get all the way there a lug nut flew off. They NEVER told me it wasn’t safe to drive the car because at that point my son had already LOST the lug nut while driving and we had no choice but to leave it! They didn’t find anything, they didn’t recommend anything besides stating a 10mm screw in the bumper was the problem and I had to find that out by reading and requesting the documentation from them when they charged me the second time for something I asked to be corrected the first time they ignored my complaint that something was wrong! But yet my son’s car had to literally FALL apart before someone would take the time to do the right thing. I don’t feel the need to go back and forth because from the looks of it they’re not going to own up to their mistakes or negligence. I will say thank you to the tech who had the kind decency to email and text me a picture of the torn tire after they had already robbed me of the deductible, time and cost of leaving work and school for something that should’ve been taken care of in May. Other than that they’re level of customer service is poor and keeping the customer informed is even WORSE. They kept my car without so much as an email or call to ask me or tell me they needed to keep it longer than a week. This is also shown in the documentation! I’m only go off of what I have seen and been given and from what I can see it seems like no one is going to do the right thing! I have the facts; I have the documentation and email traffic. I have only been to two locations and that is Nissan and Firestone for the tire repair that was kindly recommended by the technician who I thanked for giving me the information and warning me about driving on the tire. There are no other maintenance records other than Nissan and Firestone. I had a WARRANTY with Nissan I had no need to take it anywhere else, if those need to be produced, I can even ask them to print off everything as well. The negligence is clearly on the Nissan side. Firestone has done nothing but oil changes and new tires! It seems odd how a “Platinum Warranty” sold by someone who didn’t know what they were selling is like a dead weight when it’s needed but sold as GOLD when they’re trying to rip you off. I literally asked each time for this organization to tell me what the Platinum Warranty covered and it took financial managers to find a brochure then do 5-hours research to help me find what it was even good for! I’ve also attempted to cancel this warranty and have it refunded for whatever can be but *** left and the current gentleman who tried never responded to my email or calls when these gentlemen told me to email them and call them. I’ve seen and experienced the level of professionalism and common courtesy in this organization and again it is less than honorable and less than professional. I want my warranty cancelled and they never have to worry about me bringing this car to that Nissan again, I’ll drive to another side of town who knows how to treat their customers! Just know this, problems also escalate when the professionals and technicians fail to listen to the customer and then treat them as if they're hearing things to dime and nickel them! Now you see how severe the issue was that I hear the FIRST time that could've cost someone bodily harm had I not seen my son's tire wobbling he could've been in a dangerous accident but to No thanks to your department, MY attention to detail may have save lives had I not gotten him OFF the highway!
Regards,
*** ***
I personally spoke to Mr*** last week and told him the checks were being issuedHe called me this morning and I told him again, they were issued and Mailed to Wells Fargo last week.Gap policy was check # *** sent on 7/amount and the Warranty policy was check #
***amount sent on 7/also.These were sent regular mail from Houston Texas
Complaint: ***
I am rejecting this response because: Yemajha L *** used in fraud use my private residential addressNissan Motor Corporation did not verify neither did Nissan Round Rock Motors Sales*** did not have a utility bill, nor Texas ordersMy private residential address is unique for I had this house built and only my family have this address. Nissan Round Rock did not verify address and as a result a complaint was sent to State Attorney's Office and CFPBNissan Motor Corporationn gave statement and said that *** *** was not in their system yet Nissan Motor Corporation sent a lettertoi *** *** addressed to my private residential address*** *** in fraud use of my private residential addressNissan Round Rock and Nissan Motor Acceptance Company did not Vet *** *** and a police report was filed in Round Rock and Georgetown, TXNissan Round Rock not vetting their customers have every Texan private residential address open to exploitationA complaint sent to U.SPost OfficeNissan Motor Corporation mail sent to my private residential address with name *** *** as per U.SPersonnel written on mail In Fraud Use, No Such Person Exits, Return To Sender
Regards,
*** ***
Complaint: ***I am rejecting this response because: The blemish is visable I was also told by *** in service that to replace the dash was a big project and they could not guarantee that another scratch or a rattle, or that the color would match In Fact with having to disconnect components something else might go wrong I was told it was likely I would have to bring it in several ***es to get it right If this had been told to me in 1st place (On the 2nd business day after purchase)I would not have excepted the terms of purchase.I spoke with ***, Sales Manager He told me I had two choicesTo either accept the scratch as is or replace entire dash He asked me to take car and drive it for a week to see of scratch bothered me If so they would order the new dash Again I have been told by *** in service earlier that the dash was ordered and now told it has notDeception.I will not except a replacement dash as this will open another new set of issues This establishment continues to be misleading and untrust worthy They will not take responsibility for the mismanagement My purchase Their attitude seams to be they have my money and will say anything to make me go away
Regards,
*** ***
To Whom it may concern: For consumer privacy reasons, we will be limited on specifics relating to this case as the person filing this complaint was not part of the transaction conducted with our clientWe can say that when a customer comes to purchase a car and applies for a loan, they are
asked to fill out a credit application and sign it to attest to its accuracyWe are obligated to send the application, as filled out, directly to lending institution for the processing of a credit decisionIt should also be noted, that we may also receive an alert for discrepancies that appear on their credit reportIf there is an inconsistency, the system will tell us and we conduct an interview purely for identification only - not to question the authenticity of the address the customer put downNow, if the lending institution receives a similar alert while processing the application, they may require documentation to provide backup for residence verificationSome examples would be a recent utility bill, bank statement, phone bill, etcThis happens frequently with recent home buyers, military, and out of state customersIf the client provides us with documentation that satisfies the stipulation of the lender, and the other requirements of the transaction are met, then the contract meets the standards for processing After reviewing the file, we can say that everything is in order
Ms***, This will serve as a response to Ms*** ***’s claim submitted on 4/12/2016. We inadvertently identified her social security number because her name “*** ***” was already in our system and we were completing a deal for “*** ***”. The legal department was
notified of this issue on December 22, but due to the holidays, Ms*** was not contacted until early January. Mr*** *** of the legal department contacted Ms*** in early January to let her know that the dealership had made a mistake and that he apologized on the dealership’s behalf. We also notified the lender, Wells Fargo, who immediately notified the credit report agency of the mistake and notified Ms*** of the correction by letter dated 1/11/(attached). Ms*** confirmed receipt of the correction letter from Wells Fargo. There was no contact Ms*** until we received an email from her on 4/5/2016. Since we’ve corrected the error by notifying the credit reporting agencies pursuant to the Federal Credit Reporting Act, we are not sure what Ms*** is requesting from the dealership at this time. We clearly made a mistake and we’ll gladly apologize, again, for the mistake. If she has incurred any monetary damage, we are willing to compensate her for such damage. To date, we have not received any notice of monetary damageIf you have any questions, please contact me*** *** General Manager
January 11, Revdex.com Soledad StSuite San Antonio, TX To Whom It May Concern, This is in reference to complaint ID ***We would like to take the time to affirm that this complaint is being handled with all seriousness, We have taken the customers statement
into review, along with all documentation that pertains to the customers caseOur goal is to efficiently find a resolutionWe have been in contact with our customer to rectify the unpleasant experienceOur desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales departmentThank you for your time and attention to this matter *** ** ***
Complaint: ***I am rejecting this response because why should I have to bear the burden of providing proof to be compensated for your negligenceWhether this hurt me physically or not at this time you can not promise me that *** *** will never use my identity in the futureI have the stress of worrying about her having all my personal information and stealing my identity and not due to my negligence but your company's negligence My identity has been compromised and I wanted other consumers to know how your company is not paying attention to detail when dealing with consumers private personal information. It's nice to know that you received my email but did not respect me enough to respond, so that just shows me that your company does not respect me or care about this issue and the stress that I am going throughThis was on my credit for an entire months!!! The stress of having a year old and being pregnant with complications was the reason why this slipped by me for so longNow I'm dealing with additional stress and now anxiety because I have the fear of my identity being stolen by an individual that had accessed to all of my private information due to your company's negligence. Yes , Group Automotive did fix it after I brought it to Round Rock Nissan attention and was ridicule when I did, saying that could have never happen But as we both see it didYes Mr*** did apologize on his behalf for not being able to get back with me sooner due to the holiday but he also said that the dealership should have apologized which had never been done until now after I brought it to that attention of the Revdex.comNo one can relieve the fear or stress that I go through on a daily basis due to this situationThe least your company could do is compensate me on behalf of this error , not saying that would relieve any of my fear or stress but atleast it will show me that your company is deeply sincere about the error that you made.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The checks were received by Wells Fargo today and have been applied to my loan. Thank you for your help.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: $500.00 is not acceptable. I am in the process of choosing an identify fraud/theft protection and insurance plan and 500 will not even cover 2 years. The fact that I will have to pay this amount each year due to an error your company made is not acceptable. The fact that I have to continue to stress over this on a daily basis and try to figure out where this extra money is going to come from for this protection should not be my reality. I did not put myself in this situation your company did. I feel that if I would have never purchased a car from Round Rock Nissan this would have never happened.From speaking with a financial consultant and one of the representatives with Lifelock I was made aware that with her name being listed on my credit report as an alias that I have to contact them and let them know to remove it and that could be a long process and meanwhile if she opens up something in her name or even my name using my information I will have trouble trying to prove it. Also most companies in these type of situations especially if the information was released due to the negligence of the company, will offer the consumer identity theft protection for a certain amount of years or even an lifetime depending on the detail of the error and the information that was released. Lifelock current running rates for the protection that I need due the information that was released is 329.88 annually. I have been advised that I will need this coverage for the rest of my life just to be on the safe side and not have to stress if something is opened in my name. I shouldn't have to stress or worry about paying this amount for the rest of my life due to your company's negligence.So in closing, the life expectancy of a female in the United States is 81 years old, I will be 30 this year. According to the life expectancy of a female I will paying this amount for 51 years. So I am requesting the compensation of $20,000. With the total 16,823.88 going towards just protecting my identity for the next 51 years and $3,176.12 for all my stress,pain and suffering. If not I will be going further until I am rightfully compensated for this issue.
Regards,
[redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to affirm that this complaint is being handled with all seriousness. We have taken the customers statement into review, along with all documentation that pertains to the customers case. Our goal is...
to efficiently find a resolution. We will be in contact with our customer to rectify the unpleasant experience. Our desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales department. Thank you for your time and attention to this matter. Sincerely, [redacted]
To
Whom It May Concern:I have fully researched and
investigated the events of Ms. [redacted]'s grievance. We hope that the information
provided will help resolve the relationship issue and help clarify the
circumstances involved.I have
spoken with Pre-Owned management as well as pulled the reconditioning service
invoice with inspection notes regarding the Odyssey. There was no mention or
evidence of the noise that Ms. [redacted] is describing in her submission. There is
also no note of collision damage to the undercarriage of the Odyssey during the
initial reconditioning. When Ms. [redacted] brought the vehicle back in with her
concern some days later after taking delivery, we did get the vehicle on a lift
and that's when we discovered there was damage to the vehicle that hadn't been
noted before. Ms. [redacted] had admitted at that time to one of our sales managers
she had "hit" something underneath the Odyssey after taking delivery
of it.I understand that
Ms. [redacted] purchased a warranty to cover mechanical breakdowns on the vehicle, but
the damage occurred while in her possession is physical and would need to be
repaired through her insurance company. Unfortunately, no service policy will
cover a physical damage claim.Round
Rock Nissan is passionate about providing excellent customer service. It's
unfortunate that Ms. [redacted] experienced something like this so soon after taking
delivery. However, we do have an onsite body shop that I would be more than
happy to help get her a discount through if she would like to get the vehicles
damaged appraised and repaired.Lastly, I apologize
that my contact wasn't on the initial response from our store. Please feel free
to contact me at any time.Respectfully,[redacted]
[redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to confirm that we have reviewed this complaint and reached out to our customer. We were able to discuss the concerns, as well as a resolution. Our desire is for our customers to...
be satisfied with their experience at every stage of their vehicle needs. Thank you for your time and attention to this matter.
We are willing to release the contract documentation to the Revdex.com. However, we need consent from our customer [redacted], either written or by a verifiable email chain. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to hearing from the business and finding a resolution for this matter.
Regards,
[redacted]
We have pulled the information regarding the complaint and have found that the transaction is correct as stated on the contract. There is no pricing difference between what the customer stated it should have been, and what the documentation shows. However, she did option to add running boards and...
additional items that are itemized on the purchase order. We are contacting the customer to review these purchases and how they affected the overall amount she financed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm at work and was in the vault.I'm not sure who they called but I have no missed calls and the calls I did received left voice mails. I will call the number and contact information given!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: First off, I first brought my vehicle in complaining about the noise in my LEFT REAR. I asked that the noise coming from near the rear wheel be looked at because of the noise I could hear banging even when my son was on the phone with the windows rolled up! The department hadn’t diagnosed it the first time because if you look in MAY they stated the noise coming from the rear was a 10mm nut missing from the bumper! This car was coming up on me having it year and having to bring it in for very serious issues as you can see with the documentation added. They DID NOT properly diagnose or repair the vehicle at that point or that day. When my son and I were driving in the lot to go to an appointment the sound was STILL present! I called back that VERY second I got off of the phone with my son who call from behind me. I can also validate this fact by getting my call records from Verizon and show the call record of the day and time to prove the simple fact I called them the same day to request an appointment telling them the sound was still there! If it wasn’t WHY would I call DIRECTLY back while still on lot! Had I not had to go sign documents to purchase a new home lot and home I would’ve quickly turned around and had them look again and hear again the same sound they miraculously heard the moment my sons rear was about to fall completely apart, but I was already going to be late for sealing my lot/home purchase. So again, the only reason it got to this condition was because of their negligence and my son having to drive around for the one month supposedly with a 10mm nut fixing the MAIN issue we originally brought it in for. Though the month was not entirely our fault, yes my son missed the first appointment, but after that I'm sure they have an appointment log that can show the scheduled and cancelled and missed appointments, and I also can give the email dates of each, the second one they said they over booked their appointment schedule and the third we made which because of their schedule was a month later! So the SECOND time I came in about the SAME issue I’d addressed originally! This did not just come up it had worsened over the time we couldn’t get in to get the same issue properly addressed, but by this time my son was driving behind me and his wheel was wobbling and I told him to go directly to the dealership before he could get all the way there a lug nut flew off. They NEVER told me it wasn’t safe to drive the car because at that point my son had already LOST the lug nut while driving and we had no choice but to leave it! They didn’t find anything, they didn’t recommend anything besides stating a 10mm screw in the bumper was the problem and I had to find that out by reading and requesting the documentation from them when they charged me the second time for something I asked to be corrected the first time they ignored my complaint that something was wrong! But yet my son’s car had to literally FALL apart before someone would take the time to do the right thing. I don’t feel the need to go back and forth because from the looks of it they’re not going to own up to their mistakes or negligence. I will say thank you to the tech who had the kind decency to email and text me a picture of the torn tire after they had already robbed me of the deductible, time and cost of leaving work and school for something that should’ve been taken care of in May. Other than that they’re level of customer service is poor and keeping the customer informed is even WORSE. They kept my car without so much as an email or call to ask me or tell me they needed to keep it longer than a week. This is also shown in the documentation! I’m only go off of what I have seen and been given and from what I can see it seems like no one is going to do the right thing! I have the facts; I have the documentation and email traffic. I have only been to two locations and that is Nissan and Firestone for the tire repair that was kindly recommended by the technician who I thanked for giving me the information and warning me about driving on the tire. There are no other maintenance records other than Nissan and Firestone. I had a WARRANTY with Nissan I had no need to take it anywhere else, if those need to be produced, I can even ask them to print off everything as well. The negligence is clearly on the Nissan side. Firestone has done nothing but oil changes and new tires! It seems odd how a “Platinum Warranty” sold by someone who didn’t know what they were selling is like a dead weight when it’s needed but sold as GOLD when they’re trying to rip you off. I literally asked each time for this organization to tell me what the Platinum Warranty covered and it took financial managers to find a brochure then do 5-hours research to help me find what it was even good for! I’ve also attempted to cancel this warranty and have it refunded for whatever can be but *** left and the current gentleman who tried never responded to my email or calls when these gentlemen told me to email them and call them. I’ve seen and experienced the level of professionalism and common courtesy in this organization and again it is less than honorable and less than professional. I want my warranty cancelled and they never have to worry about me bringing this car to that Nissan again, I’ll drive to another side of town who knows how to treat their customers! Just know this, problems also escalate when the professionals and technicians fail to listen to the customer and then treat them as if they're hearing things to dime and nickel them! Now you see how severe the issue was that I hear the FIRST time that could've cost someone bodily harm had I not seen my son's tire wobbling he could've been in a dangerous accident but to No thanks to your department, MY attention to detail may have save lives had I not gotten him OFF the highway!
Regards,
*** ***
I personally spoke to Mr*** last week and told him the checks were being issuedHe called me this morning and I told him again, they were issued and Mailed to Wells Fargo last week.Gap policy was check # *** sent on 7/amount and the Warranty policy was check #
***amount sent on 7/also.These were sent regular mail from Houston Texas
Complaint: ***
I am rejecting this response because: Yemajha L *** used in fraud use my private residential addressNissan Motor Corporation did not verify neither did Nissan Round Rock Motors Sales*** did not have a utility bill, nor Texas ordersMy private residential address is unique for I had this house built and only my family have this address. Nissan Round Rock did not verify address and as a result a complaint was sent to State Attorney's Office and CFPBNissan Motor Corporationn gave statement and said that *** *** was not in their system yet Nissan Motor Corporation sent a lettertoi *** *** addressed to my private residential address*** *** in fraud use of my private residential addressNissan Round Rock and Nissan Motor Acceptance Company did not Vet *** *** and a police report was filed in Round Rock and Georgetown, TXNissan Round Rock not vetting their customers have every Texan private residential address open to exploitationA complaint sent to U.SPost OfficeNissan Motor Corporation mail sent to my private residential address with name *** *** as per U.SPersonnel written on mail In Fraud Use, No Such Person Exits, Return To Sender
Regards,
*** ***
Complaint: ***I am rejecting this response because: The blemish is visable I was also told by *** in service that to replace the dash was a big project and they could not guarantee that another scratch or a rattle, or that the color would match In Fact with having to disconnect components something else might go wrong I was told it was likely I would have to bring it in several ***es to get it right If this had been told to me in 1st place (On the 2nd business day after purchase)I would not have excepted the terms of purchase.I spoke with ***, Sales Manager He told me I had two choicesTo either accept the scratch as is or replace entire dash He asked me to take car and drive it for a week to see of scratch bothered me If so they would order the new dash Again I have been told by *** in service earlier that the dash was ordered and now told it has notDeception.I will not except a replacement dash as this will open another new set of issues This establishment continues to be misleading and untrust worthy They will not take responsibility for the mismanagement My purchase Their attitude seams to be they have my money and will say anything to make me go away
Regards,
*** ***
To Whom it may concern: For consumer privacy reasons, we will be limited on specifics relating to this case as the person filing this complaint was not part of the transaction conducted with our clientWe can say that when a customer comes to purchase a car and applies for a loan, they are
asked to fill out a credit application and sign it to attest to its accuracyWe are obligated to send the application, as filled out, directly to lending institution for the processing of a credit decisionIt should also be noted, that we may also receive an alert for discrepancies that appear on their credit reportIf there is an inconsistency, the system will tell us and we conduct an interview purely for identification only - not to question the authenticity of the address the customer put downNow, if the lending institution receives a similar alert while processing the application, they may require documentation to provide backup for residence verificationSome examples would be a recent utility bill, bank statement, phone bill, etcThis happens frequently with recent home buyers, military, and out of state customersIf the client provides us with documentation that satisfies the stipulation of the lender, and the other requirements of the transaction are met, then the contract meets the standards for processing After reviewing the file, we can say that everything is in order
Ms***, This will serve as a response to Ms*** ***’s claim submitted on 4/12/2016. We inadvertently identified her social security number because her name “*** ***” was already in our system and we were completing a deal for “*** ***”. The legal department was
notified of this issue on December 22, but due to the holidays, Ms*** was not contacted until early January. Mr*** *** of the legal department contacted Ms*** in early January to let her know that the dealership had made a mistake and that he apologized on the dealership’s behalf. We also notified the lender, Wells Fargo, who immediately notified the credit report agency of the mistake and notified Ms*** of the correction by letter dated 1/11/(attached). Ms*** confirmed receipt of the correction letter from Wells Fargo. There was no contact Ms*** until we received an email from her on 4/5/2016. Since we’ve corrected the error by notifying the credit reporting agencies pursuant to the Federal Credit Reporting Act, we are not sure what Ms*** is requesting from the dealership at this time. We clearly made a mistake and we’ll gladly apologize, again, for the mistake. If she has incurred any monetary damage, we are willing to compensate her for such damage. To date, we have not received any notice of monetary damageIf you have any questions, please contact me*** *** General Manager
January 11, Revdex.com Soledad StSuite San Antonio, TX To Whom It May Concern, This is in reference to complaint ID ***We would like to take the time to affirm that this complaint is being handled with all seriousness, We have taken the customers statement
into review, along with all documentation that pertains to the customers caseOur goal is to efficiently find a resolutionWe have been in contact with our customer to rectify the unpleasant experienceOur desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales departmentThank you for your time and attention to this matter *** ** ***
Complaint: ***I am rejecting this response because why should I have to bear the burden of providing proof to be compensated for your negligenceWhether this hurt me physically or not at this time you can not promise me that *** *** will never use my identity in the futureI have the stress of worrying about her having all my personal information and stealing my identity and not due to my negligence but your company's negligence My identity has been compromised and I wanted other consumers to know how your company is not paying attention to detail when dealing with consumers private personal information. It's nice to know that you received my email but did not respect me enough to respond, so that just shows me that your company does not respect me or care about this issue and the stress that I am going throughThis was on my credit for an entire months!!! The stress of having a year old and being pregnant with complications was the reason why this slipped by me for so longNow I'm dealing with additional stress and now anxiety because I have the fear of my identity being stolen by an individual that had accessed to all of my private information due to your company's negligence. Yes , Group Automotive did fix it after I brought it to Round Rock Nissan attention and was ridicule when I did, saying that could have never happen But as we both see it didYes Mr*** did apologize on his behalf for not being able to get back with me sooner due to the holiday but he also said that the dealership should have apologized which had never been done until now after I brought it to that attention of the Revdex.comNo one can relieve the fear or stress that I go through on a daily basis due to this situationThe least your company could do is compensate me on behalf of this error , not saying that would relieve any of my fear or stress but atleast it will show me that your company is deeply sincere about the error that you made.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please see attachment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The checks were received by Wells Fargo today and have been applied to my loan. Thank you for your help.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: $500.00 is not acceptable. I am in the process of choosing an identify fraud/theft protection and insurance plan and 500 will not even cover 2 years. The fact that I will have to pay this amount each year due to an error your company made is not acceptable. The fact that I have to continue to stress over this on a daily basis and try to figure out where this extra money is going to come from for this protection should not be my reality. I did not put myself in this situation your company did. I feel that if I would have never purchased a car from Round Rock Nissan this would have never happened.From speaking with a financial consultant and one of the representatives with Lifelock I was made aware that with her name being listed on my credit report as an alias that I have to contact them and let them know to remove it and that could be a long process and meanwhile if she opens up something in her name or even my name using my information I will have trouble trying to prove it. Also most companies in these type of situations especially if the information was released due to the negligence of the company, will offer the consumer identity theft protection for a certain amount of years or even an lifetime depending on the detail of the error and the information that was released. Lifelock current running rates for the protection that I need due the information that was released is 329.88 annually. I have been advised that I will need this coverage for the rest of my life just to be on the safe side and not have to stress if something is opened in my name. I shouldn't have to stress or worry about paying this amount for the rest of my life due to your company's negligence.So in closing, the life expectancy of a female in the United States is 81 years old, I will be 30 this year. According to the life expectancy of a female I will paying this amount for 51 years. So I am requesting the compensation of $20,000. With the total 16,823.88 going towards just protecting my identity for the next 51 years and $3,176.12 for all my stress,pain and suffering. If not I will be going further until I am rightfully compensated for this issue.
Regards,
[redacted]
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to affirm that this complaint is being handled with all seriousness. We have taken the customers statement into review, along with all documentation that pertains to the customers case. Our goal is...
to efficiently find a resolution. We will be in contact with our customer to rectify the unpleasant experience. Our desire is for our customers to be satisfied with the product, as well as their experience in our dealership whether it be with the service or sales department. Thank you for your time and attention to this matter. Sincerely, [redacted]
To
Whom It May Concern:I have fully researched and
investigated the events of Ms. [redacted]'s grievance. We hope that the information
provided will help resolve the relationship issue and help clarify the
circumstances involved.I have
spoken with Pre-Owned management as well as pulled the reconditioning service
invoice with inspection notes regarding the Odyssey. There was no mention or
evidence of the noise that Ms. [redacted] is describing in her submission. There is
also no note of collision damage to the undercarriage of the Odyssey during the
initial reconditioning. When Ms. [redacted] brought the vehicle back in with her
concern some days later after taking delivery, we did get the vehicle on a lift
and that's when we discovered there was damage to the vehicle that hadn't been
noted before. Ms. [redacted] had admitted at that time to one of our sales managers
she had "hit" something underneath the Odyssey after taking delivery
of it.I understand that
Ms. [redacted] purchased a warranty to cover mechanical breakdowns on the vehicle, but
the damage occurred while in her possession is physical and would need to be
repaired through her insurance company. Unfortunately, no service policy will
cover a physical damage claim.Round
Rock Nissan is passionate about providing excellent customer service. It's
unfortunate that Ms. [redacted] experienced something like this so soon after taking
delivery. However, we do have an onsite body shop that I would be more than
happy to help get her a discount through if she would like to get the vehicles
damaged appraised and repaired.Lastly, I apologize
that my contact wasn't on the initial response from our store. Please feel free
to contact me at any time.Respectfully,[redacted]
[redacted]
I refunded his money, and did not even charge him for the damage that he did to the loaner car that he had
To Whom It May Concern, This is in reference to complaint ID [redacted]. We would like to take the time to confirm that we have reviewed this complaint and reached out to our customer. We were able to discuss the concerns, as well as a resolution. Our desire is for our customers to...
be satisfied with their experience at every stage of their vehicle needs. Thank you for your time and attention to this matter.
We are willing to release the contract documentation to the Revdex.com. However, we need consent from our customer [redacted], either written or by a verifiable email chain. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to hearing from the business and finding a resolution for this matter.
Regards,
[redacted]
We have pulled the information regarding the complaint and have found that the transaction is correct as stated on the contract. There is no pricing difference between what the customer stated it should have been, and what the documentation shows. However, she did option to add running boards and...
additional items that are itemized on the purchase order. We are contacting the customer to review these purchases and how they affected the overall amount she financed. Thank you.