Roncor Group

Very poor business practices and customer service.
We have had many bad dealing with this company. They refuse to help us. They have told us a number of times that they were going to mail us something involving our debt relief settlements but we have never received a single item from them causing us to be sued from their negligence. We are so tired of going over all this st that we just wanna be refunded our money.

I started services with Roncor in March 3/31/2016, for a debt collection and have seen no Record indicating where the money is going.
I started services with Roncor, a debt Collection agency, to handle my debt. I started paying $263 dollars on the first of every month starting 03/31/2016. My contract states this would only be for 48 months. Since I have started services I have not received any form of documentation regarding my account or where this money has been going and all of the credit cards that were consolidated with Roncor are still on my credit report. The dates listed below are emails sent asking to receive documentation of my account and a balance request:
-May 31st 2016
- June 10th 2016
-June 14th 2016 (follow up on request sent on 6/10/16
-July 20th 2016 balance request
-August 1st 2016, Forwarded email from July 20th.
-June 8th 2018 Regaining my Account, and ending services since no information could be provided to me.

The first time I called in June of 2016 to see what was going on with my account and where my money was going, they told me I had to wait a year to receive any kind of document regarding my account because I was a new client and I was still putting money towards my retainer fee. I asked for documentation of that and they said they would send it, and I never received it. This is the ONLY time during my time with roncor that I was able to actually speak to someone. On 1/26/18 I tried calling the toll free number and the phone number provided and it kept sending me to a Voice mailbox but wouldn't let me leave a voicemail. When I tried calling in May of 2018 a voice recording tells me to call back during business hours, which is when I'm calling, and gives me the option to choose from a list of options when I pick debt collection it then goes to voicemail again. When I called June 2018 I get the same thing except this time it tells me the voice mailbox is full. I can't get in touch with an actual person if I wanted to. All the emails I have sent, have never been replied to, I've never received a response from them.

I cancelled my program because Roncor wasn't able to settle my accounts, and waiting for a refund from my "trust" account which is due to me.
I cancelled my program with Roncor on 2/9/18, and I've been waiting for them to return whatever is leftover in my "trust" account that I've paid them because Roncor wasn't able to settle my accounts. I've called numerous times and no answer and I've left voicemails and emails for a status update, and the only correspondence I've gotten was an email on 2/12/18 from customer service who said that my "refund is still under review". It's around $*** that's owed to me.

This debt collection group in a scam. Do not use them

I was scammed into believing they would help me. Now they will not refund my money.
I signed with them in April of 2016. I thought they were legit and would help me pay off my creditors. After about a year, I realized that nothing was happening. Three of my credit cards were charged off and they kept telling me that they were settled. After about a year, I was sued by a different creditor and they said they would take care of it, if I mailed them the correspondence. They informed me that the company wanted me to make payments directly to them. I told Roncor that I could not afford to pay them and the creditor. They suspended my payments in October 2017. I was told that they would let me know what they negotiated with my creditors and get back with me. I heard from them in January, letting me know that they had the payment and they would call me back and let me know the final details. I never heard anything else. I called them a few times to find out what was going on and nobody told me anything. I never made another payment to Roncor or to any creditors. They kept telling my the money was in a trust. Fast-forward to 2018 and I got a copy of my credit report, took out a loan and paid my creditors myself. I sent an email to them in March, stating that I wanted all of my money back, $3,995. They have argued with me and told me that my creditors had been paid and that I did not owe anybody. This is false!! They sent me a letter today stating that I was wrong, my accounts had been settled and gave me a check for $789. I am ***!! This company should not be allowed to do business with anybody. They should not be allowed to settle any debts of any kind, because I believe they just take people's money and lie to them. This is sickening.

THIS DEBT RELIEF CO.TOLD ME THAT THEY COULD SETTLE MY DEBT, FOR 40 TO 50% OF WHAT I OWED. AFTER 1 & 1/2 YEARS, & AFTER PAYING APPROX. *** DOLLARS, INTO MY ACCNT. THEY DID NOTHING.WHEN I CONTACTED THEM, A PERSON, NAMED HECTOR, TOLD ME THAT HE WANTED TO GIVE ME A "HEADS-UP" & TOLD ME THAT THE BANKS, WERE'NT SETTLING FO 40 OR 50%, THAT THEY WANTED 80 OR 90%, WHEN IN FACT, ONE BANK WANTED, 100% PLUS INTEREST.AT THAT TIME I INFORMED HECTOR,THAT I WAS GOING TO FILE FOR BANCRUPTCY & REQUESTED A REFUND.HE TOLD ME THAT THERE WOULD BE NO REFUND GIVEN, & THAT I WOULD LOSE THE MONEY, THAT WAS IN MY ACCNT.I CONTACTED A LAWYER IN CAL. WHO SENT A LETTER, TO RONCOR,STATING THAT THEY SHOULD GIVE ME A FULL REFUND, AS THE "AGREEMENT" I SIGNED WAS NULL & VOID, AS THERE WAS NO LAWYER, INVOLVED AT THE SIGNING.
Product_Or_Service: DEBT RELIEF
Order_Number: UNK
Account_Number: UNK

I signed with Roncor for debt forgiveness and all I got was a runaround they sit on your debt and do nothing while charging you fees I had to cancel and switch, under no circumstance should anyone do business with them of any kind . They don't call with updates give you no kind of information they are worse than the predatory lenders. They should be investigated and shutdown. If you do any business with them you will regret it. I am only rating them one star because I have to so I can post this review.

I have an account with Roncor that is approximately 2 years old. Anytime I am able to get a hold of a live person there they promise me that they will send me an updated letter of the status of my account and I NEVER receive it. I have been promised said letter since Dec 2017 and it is now April 2018. I am afraid to turn off the auto payments as I am not certain if then I would be able to receive back what I have put into the program. I believe this is their tactic is to keep dragging you along until you give up and bail out with no recourse for your funds back. I am at a standstill and am searching to see if there is anyway I can get help in this matter.

If I could give 0 stars, it still wouldn't be low enough. They took my money and did absolutely nothing for me. Now my credit score is far worse than before I ever heard the radio ad for this scam and they've essentially defrauded me out of thousand of dollars and if that's untrue they should return every last cent that they took from every last person in my position. I get calls and letters from creditors all the time. I paid them faithfully believing that they would settle my debt and more than 2 years later, I know of no one that was paid. I sent sent them emails asking them exactly what they've done on my behalf and never once got the answer so I went to my bank to stop the payments. My banker called to inquire on my behalf. After calling a few times, he finally spoke with a representative. They told him that I hadn't given them enough money to negotiate, he told them that's untrue based on my bank records and they hung up on him. I'm of the opinion that every last person behind Roncor should be in jail for a very long time. They are predators who are lining their own pockets and nothing more, at least not for me. Read the other reviews and don't let them victimize you too.