Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills

Review: Warranty request on a Ram Truck with less than 36,000 miles and less than 3 years old. The clear coat paint on the front bumper is peeling away. The vehicle has never been in an accident. The bumper has never been impacted or bumped. The dealer and Chrysler have acknowledged that this is not normal. The warranty claim was rejected because “clear coat does not act this way. This is not normal for clear coat paint”. This is specifically my point. This is not normal for clear coat to peel and flake away for no reason.

The dealer has offered to send it to their paint and body shop at a cost of $500. This issue should be covered under warranty. This is clearly die to sub-par painting techniques.Desired Settlement: I would expect the dealer and manufacturer (Chrysler) to stand by the repair per the original Warranty. The bumper should be repainted free of charge and the vehicle inspected for any additional paint that is also peeling or flaking .

Business

Response:

FCA (Fiat Chrysler America) originally denied the repair for Mr. [redacted]'s 2013 Ram Truck through their digital imaging program on December 17th, 2015. Senior Management at Ron Lewis Chrysler Dodge Jeep Ram became aware of the situation after receiving the Revdex.com complaint and researching the vehicle history. On 12/23/2015 the Service Director, Jim F[redacted] contacted Chrysler's District Area Manager from FCA corporation and was able to secure a one time goodwill repair to have the front bumper repainted on this vehicle at no charge to the guest. When the Revdex.com case has been concluded, Mr [redacted] should contact the dealership service department to schedule the repair.

Review: I took my truck to Ron Lewis Dodge to get overhead clearance lights installed. I purchased the ligths from the parts department. Before I purchased the lights I inquired to the cost of installation. I was told it would be $132. So I went ahead with my purchase of the lights planning to have them installed for $132 by Ron Lewis Dodge. The day came for installation, so I dropped my truck off around 8am in the morning and I was going to pick it up that afternoon. Around 11am I recieved a phone call from the service department manager ([redacted]), just wanting to clarify that I wanted the lights installed because it was going to cost around $320. Obviously I was confused. I told the service manager ([redacted]) that I had bee quoted $132 for the install by [redacted]. [redacted] told me she would call me back after she talked to someone. [redacted] called me back and let me know that they were going to honor the $132 and she would call when the truck was complete. The next morning I picked my truck up around 8:30am, paid and left immediatley because I had to be at work at 9am, 45 minutes away. When I arrived at work I got out of my truck and noticed a large scratch on the drivers door. I did not check the truck before I left the dealership, but I drove it from there to my office, no stops in between. So it was obvious to me that it had happended at the dealership. After work I returned to Ron Lewis to show them the scratch and see what they would do about it. The person at the counter went to get the service manager ([redacted] ), and as [redacted] was coimg out of her office I overheard her rudely say to her coworker that I was the person that they worked a deal for, and now I am here complaining about something. Then [redacted] came out and walked right by me, without a word and went to my truck. She came back in an said that she was going to have one of the service guys take it back and see if they could buff it out, which they could not. She then told me that there was nothing they could do because there is no way to tell if they did it.Desired Settlement: I would like the large scatch on my drivers door fixed. It is an obvious scratch that was done by something repeatedly rubbing on the door (like a stool or stand used to install overhead clearance lights?). I was very disapointed by the way I was treated by [redacted], and I believe I deserve an apology from her.

Business

Response:

Review: I purchase a used 2005 Ford Escape for my daughter (college student), in April 2014. She went to have the car inspected and it was discovered that the rear shock was through the car and into her trunk, needless to say was not passing inspection. This extent of rust does not occur in 12 months time. I took the car back to the dealership and spoke with Bill, the manager, who didn't have the time of day for me and passed me on to a salesman that was just interested in selling me a another car. I was told he had one car on his lot in my price range. He said the car would be $11,600 - $2000 trade in for her car leaving $9,600 but when I asked "What about my current outstanding loan on the Escape of $5,700", he said "They would take care of that" . . . after 40 plus minutes of waiting on my finance options, Mr. [redacted] (the salesman) informs me that my loan is for 75 months - NOT 48 months that I agreed to and that it wasn't going to be $9,600.00 but over $16,000.00 because my current loan was being wrapped in and he needed to add the tax, title costs. So, needless to say, they were taking no responsibility for selling me a car that I question should have even had a valid inspection sticker on it when it was sold. I put $2,500 down on the car and financed $7,700.00 which I still owe $5,772.78 to be exact.Desired Settlement: I am faced with having to find a car ASAP for my daughter. I would have liked them to replace her car at no additional cost to me but under the circumstances, I think it's more than fair to hold them responsible for paying off my outstanding car loan so I can start over with a new 4 year loan. They still got over $4,500.00 for a car that had no business being sold in it's condition and I'm being faced with having to start over with a 48 month or longer car loan when I would have had the car paid off in 33 months. A car doesn't rust as badly as this one did in 12 months time. I do have pictures if needed.

Business

Response:

Ron Lewis Chrysler Dodge Jeep Ram Pleasant HillsMay 13, 2015To Whom It May Concern:On April 5, 2014 we sold [redacted] a 2005 Ford Escape with 64023 miles.We did a Used Car Inspection on the ear and found it to be in good condition, good miles,and road worthy to put 2 years or 100,000 miles warranty on Power Train only. This carwas purchased over a year ago and over 22,000 miles were put on the car and the carnever came in with any issues or for service.On Friday, May 13, 2015, I get a message from [redacted]’s daughter. I call her back and shesaid she just had her car inspected and a week later her boyfriend noticed a noise from therear of the car. She took the car back to the place that inspected the car and they took thestickers off I asked her, “Why would they inspect the car and then take the stickers off?”Then, [redacted], the mother, called me and I told her we would look at the car for her. [redacted]brought the car in on Tuesday, May 5, 2015. After inspecting, with one of ourmechanics, both rear wheel housings; the driver’s side rear had normal wear and rust andthe passenger’s side rear had the same wear and rust, but the shock was forced throughthe housing. This is not from normal wear. The damage was caused by the vehiclebeing overweight or off road riding; We should have taken pictures of the whole carinside and out to show you the condition of the car at that time.Thank you,[redacted]Used Car Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I have a 2010 Dodge Ram 1500 that I bought new. The bed has started cracking on both sides near the cab. I took it to the dealer and they said that I needed to take the tool box and bed liner out so that they could have a better look at it. I did this and returned for them to look at it. They immediately said that I had put too much weight on it. They took pictures and sent them to Chrysler for a repair request. I was told that the request was made and that I was denied. The claim was apparently denied because of "outside forces". I asked them what the vehicle rails were rated for. They said that they would have that information for me on my next visit. However, when I returned, they handed me a phone number for Chrysler. I called that number and they don't know either. If they don't know how much weight you can put into a tool box, how can they say that I put too much weight on it (especially since no one ever asked me how much I had in the tool box)? The three year factory warranty has expired (we are still covered under an extended warranty that does not cover sheet metal). However, this is a catastrophic failure of the vehicle body. If I have indeed put too much weight on the vehicle, I will take responsibility. We have had other older Dodge trucks with tool boxes and never had any problems. A Dodge Ram Forum website has indicated that others have had similar problems and that the bodies are now made of thinner sheet metal. Any help would be appreciated. Also, as a side note, one of the steps that was on the truck when we bought it new has broken out of the frame and they refused to repair that as well.Desired Settlement: Repair of the bed and step.

Business

Response:

Ron Lewis Chrysler Dodge Jeep Ram Waynesburg