Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills

The absolute worst used vehicle purchase of my life. I am terribly disappointed in the F-150 I bought used from Ron Lewis. I was lead to believe that it was certified, had a clean go through, inspection and certified before purchase. The truck uses oil, I had to have a new manifold, the battery was no good and had to be replaced, the power windows stopped working. I had to pay out of pocket for that repair. The front caliper froze up and almost burnt up from the heat. I had to replace both front calipers and brake pads. I was told that the brakes were new at purchase, that was a bold face lie, the pads were rusty worn and cracked there is no way they are new last October, I have barley put 10,000 miles on the truck since purchase. The whole exhaust from the cat back fell off and a wheel bearing was bad. All this happened in a years time. This was a terrible failure on the part of Ron Lewis they should have gone over the truck much better than they did. I would certainly never buy a used vehicle from them again. If you do, get a 2nd opinion from a trust worthy mechanic.

Review: I have a 2012 Jeep Wrangler with 35,000 miles and I had a crank seal leak and a pcv valve go bad. I took it in to be repaired. They didn't have the parts so they told me they would let me know when they came in. But my concern was the leak and the oil going into my intake. The man in the service department told me just put oil in it and run it he assured it would be ok. Well two weeks down the road my check engine light came on and it wouldn't keep iddling. I told their service manager about what he told me and also customer service at Chrysler Corp. they completely ignored that and basically said it was my fault and now after they sent pictures in for the warranty they state Chrysler will not pay for the damages for my motor and that I would have to pay to get it fixed. They also fired the guy that told me that shortly after I told them I was calling Chrysler. I told them it wasn't my fault for what he told me and that I wasn't paying to have it fixed. I said I'll pick it up tomorrow. The general manager ensured that it would be put back together in the same condition. It wasn't. I went to start it and all my dash lights came on it was iddling up and down and the mechanics were looking out the window laughing. When I brought it down the first time it drove when I picked it up it had to be towed because they didn't put it back together the way it was like the general manager ensured.Desired Settlement: Fix my vehicle with no charge to me due to the dealers fault.

Business

Response:

Mr. [redacted] owns a 2012 Jeep wrangler 2 door. The original purchase date was 6/20/2012. Mr. [redacted] purchased it from Ron Lewis

Chrysler Dodge Jeep Ram Waynesburg on 2/25/2015 with 24,773 miles. The original 3/36,000 bumper to bumper

warranty expired on 6/20/2015, however the power train warranty still has 19

months remaining or until the vehicle reaches 64,000 miles. That being said, when Mr. [redacted] drove his car in for service

on 10/5/2015, we followed the guidelines set forth by Chrysler corporation

under the power train warranty policy.The vehicle would not stay running, it repeatedly stalled and

became increasingly harder to restart. In addition the check light was on. The technician raised the hood and immediately saw water marks and mud

in the engine compartment. First glance

would make you think the vehicle was under water at some point. Policy dictates that we notify our Chrysler tech

adviser for assistance, and Chrysler’s position of continuing warranty

coverage. We were instructed to take

pictures and remove the heads for further diagnosis. Those pictures were sent to Chrysler for

inspection. The next day we received an

e-mail denying coverage.On 10/30/2015 our service director called Mr. [redacted] to inform

him of Chrysler’s position. Mr. [redacted] told us that he was not paying

anything and instructed us to do nothing more. He then came in to the dealership and had conversation with our general

manager. The result of the conversation

was to put the car back into the same condition it was when it came in. That was done the following day and Mr. [redacted] was informed

that it was completed and ready for pick up. There were absolutely no corrective work done on the car, and that there

would be no charge as Chrysler covered the diagnosis up to this point. To the best of my knowledge the vehicle would

not drive off of the lot, so it was towed. At this point we have had no further contact with Mr. [redacted].Sincerely,Thomas [redacted]Executive Vice President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I started having problems with my 2010[redacted] on Sunday July 7, 2013 on my way up Erie, PA. The overheating light came on and my car stopped accelerating. I was an hour outside of my destination and knowing that I had the [redacted] warranty on [redacted] (100,000 miles/10 year) I could call them and start a roadside assistance service plan. I had talked to [redacted] that day and knowing that all dealerships where closed, I had decided to just let the [redacted] cool off and finish my destination. On the way home the vehicle started to do the same exact problems and as we were driving (all the way over in the left hand side of the road) my car's overheating light came on, it stopped accelerating, and I prayed that we could merge over to the right hand side of the road for safety with two children in the back of the car. I called the[redacted] people again in the morning and had they tow my car when I got to work in the morning. They towed my [redacted] to this dealership and this is where my problems start. ** the service guy here, didn't listen to me, he didn't seem to care what my problems where. I needed a rental and he refused to give me a rental, until I demanded I get one because I knew what my warranty offered me. After several phone calls throughout the day, he offered for a tech to take my car through the night and drive it, and then said he didn't have anybody to do that. I told him how the [redacted] acts up on long car drives, can't use AC, it will stop accelerating on me and he mocked me and said he can't have a tech drive my car 2 hours to Erie and laughed at me. I feel that he is very unprofessional and is only there to make a buck and doesn't care about the customers and their problems. I did not feel safe breaking down twice within 24 hours of one another; I am scared to drive my vehicle now. I do not have the confidence in this company that I once did. ** really treated me with disrespect and I felt he doubted my trust because I was a woman in this situation. ThanksDesired Settlement: First off I would like a refund for all of my troubles for todays troubles. I would also like to feel safe in my vehicle and have it checked out and know that they took the time to check it over thoroughly and listen to my problems without being laughed at or mocked. This [redacted] is three years old; it should not be having these problems. This is the 3rd time in 3 very short yrs. I just want to be able to feel safe, because at one time this was a trusted worthy name brand to myself & my family

Business

Response:

Review: I have been trying for 3 or 4 weeks now to get an issues resolved woth my rear defrost. My salesman, Kyle M[redacted] has been less than helpful. Rob B[redacted], the sales manager, was to call me and never did. Scott S[redacted], the general manager, was supposed to call me and as of yet, has not. This is an issue that I believe was covered up to sell the vehicle and now I am being asked to pay $1000 to fix it. The service manager, Heidi, explained the issue to me and she made it seem like I was not at fault and told me that she understands why I feel I should not have to pay to fix it. I just purchased the vehicle just over 4 months ago.Desired Settlement: I would like the business to own up to this issue and pay to have the issue resolved.

Business

Response:

We have spoken to our customer and have taken care of his concerns. Scott S[redacted]General Manager

Review: I bought a car from them on Oct. 25, 2014. I went back on the 29th to tell them that the car's seat was defective and they knew it. The driver's seat was busted and had caused a contusion on my leg because of it. I asked if the car could be exchanged or get my old car I traded in back. The car I bought would not have passed Inspection the way the Driver's they could do and would pay for the seat was and that they had deceived me. I was told they could order a new seat and that was the best they could do. They would pay for the cost of the seat and labor. Well they never got back to me or answered my calls. A month had passed and after I called the Manager. They put me thru to the Sales Person I dealt with. He said he would check and call me back that same day. Never did!!! I kept calling. By now the contusion on my leg was down to the bone. The salesman called and told me to only call his cell phone #. So the calls couldn't be recorded anymore. He called a couple of days later and asked me to drive out to Ron Lewis on Dec 12th. Well I did. I was told that the good news was they could fix the seat and now it was covered under the warranty I had purchased with the car. The bad news was that they would have to order the seat. As of today. Dec 28th I have not heard from them. My driver's seat is still busted and injuring my left leg because of itDesired Settlement: At this point I do not want to deal with this Dealership. I want the money returned and contract with the lender cancelled or to be able to pick the car of my choice and be done with them. I have been in pain since I got the car and stressed due to trying to deal with them. I need a car to get to work. But not this one and I do not trust The Dealership. I don't know when my leg will heal

Business

Response:

On Oct 25,2014 Ms. [redacted] purchased a vehicle from Ron Lewis Chevrolet. A few days latershe came back to show us that there was an issue with the driver’s seat thatwas making her uncomfortable. At that time we agreed to repair or replace thenecessary parts to solve the issue. I authorizedour service and parts departments to make the arrangements to have the workcompleted. Unfortunately I assumed that everything was handled when I neverheard anything more about it but I was mistaken. Ms [redacted] contacted me lastmonth and expressed her concern that nothing was ever done about it. Uponfurther research I found there was miscommunication between departments and thepart was never ordered. We had Ms [redacted] come back to the dealership to have the service manager re inspect whatwas needed and get the parts here to make the repair. I have followed up withmy salesperson and the service department and am told that we are still waitingfor a part that is on back order from the manufacturer to complete the repair.I assure you and Ms [redacted] that the seat will be repaired just as soon as we haveall the parts needed to do so.[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Horrible experience, went to upgrade from a wrangler sport to a rubicon hard rock. The ultimate upgrade and I was ready for it. They had the one I wanted on the lot in color and features, found it on [redacted]. Went on Saturday to discuss numbers and take for test drive, everything was going good, I believe the salesman name was Tyler, I'm not sure. It seemed like he was not good at his job, like reading from a script, very unprofessional, rude at times and plain dumb. I know what my jeep is worth on trade, I don't care how you spin it, it's worth what it says it does, I've done plenty of research to see what they go for on lots and on blue book sites...they came back at such a lowball offer for my jeep it was insulting. They were already mad because I get a supplier discount that makes my price 1 percent lower then invoice. They would not deal, being the end of the month, the dealer even said we will be aggressive to get a deal done..another thing that was not in my favor was I wanted to get the numbers and a bill of sale, take to my credit union..he did not like this at all, kept pushing his financing in such a way that was not professional. Finally after he came back and said that I was getting he jeep at a lower price than anyone else that they could not give me much for my trade..I understand it's a business, but as a consumer we look for the best deals, dealing with that specific dealership was horrible, I got up and walked out, not once did they try to change the offer or stop me..they were not interested in making a sale, I even said the him that if this goes well and you treat us right my wife is in the market for a grand Cherokee soon, that's two potential sales...wouldn't you want my business, all he has to do was play with some numbers and give me a reason to think they were trying to make a deal...overall the specific dealer was rude, not knowledgeable at all, read from a script...the cronies at the big desk where everyone stands because they have no business were rude and laughing. I would never go back there unless they wanted to make a deal and apologized, do I still want that jeep, yes...however they don't want to makes deals. I should have known, from leaving there we went over to [redacted] jeep to look around, Wow, total 360..that dealership was packed, we waited an hour to speak with a dealer...when we did, very friendly, helpful.

Review: I own a 2013 Dodge Durango SXT. In May of 2014 I received my first recall notice of a possible defect in the Brake Booster of the vehicle that may result in the booster splitting at the seams and in turn causing failure of proper breaking. Within 7 days of receiving this my vehicle was in the service center for routine maintenance and I inquired about the recall( with recall notice in hand). I was told that I would be put onto a waiting list and was one of the very first customers who came with this and that once the parts arrived I would be called. At this time the vehicle was not even inspected for the defect to ensure my or my families safety was not at risk. Since May I have been to the dealer 3 times with no inspection of this part and still no part. I have requested the General manager contact me to discuss this on 4 separate occasions and still to this day I have not heard from them. I have also contacted Chrysler and they said the parts are on back order and they don't have enough to send to the dealers, and that I should keep calling to other dealerships in the area to see if they have the parts available.In November I received a recall for a second problem to the alternator that could result in vehicle fire and or the vehicle to become inoperable. I was told that I would again be put on a waiting list for when the parts are available and that no timeframe is available for this. Recall notice #2 for first recall arrived December of 2014 and still no parts available. I was told that over 300 customers just for my dealership are now ahead of me.Desired Settlement: Either repair of vehicle or replacement of vehicle due to safety concerns with another vehicle.

Business

Response:

Recall P14 power brake booster shield recall parts havebeen very slowly released to our dealership on the average of 3-5 shield kits aweek since the recall had been announced. Earlier this month Chrysler began releasingmuch larger numbers of the parts and our dealership has been contacting thecustomers that that have been on our list in the order that they had contactedus. [redacted] should be contacted by Ron Lewis Chrysler Dodge Jeep Ram Cranberry within thenext week or so to have his P14 recall completed.I have attached a copy of the P60 recall notice thatcustomers are receiving from Chrysler Motor Company. In summary it states thatthey are recalling some vehicles for the alternator failing and that they willnotify all the customers involved in this recall when the parts and repair willbe available.On the notice there is also a 1-800 number for customersto call with any questions or concerns that they may have.[redacted]Service and Parts DirectorRon Lewis Chrysler Dodge Jeep Ram Cranberry

Business

Response:

[redacted], our Appointment Coordinator for Ron Lewis Chrysler Dodge Jeep Ram, called [redacted] on Friday, January 2, 2015 and left a voice message stating that the part for the P14 Power Brake Booster Shield recall was available and that we would like to get his vehicle scheduled at his earliest convenience. We are awaiting a return phone call. If we do not here back from him by Wednesday, January 7, 2015, we will call again.Sincerely,[redacted]Service Director

Consumer

Response:

I have called and scheduled appointment for the P14 Recall but still awaiting parts for the other alternator recall.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought a new 2015 Dodge Ram 1500 Truck from Ron Lewis Pleasant Hills on November 13, 2015. First of all, the truck was missing an extra set of keys. The truck was trade for trade option from another dealership in [redacted]. The other dealership couldn't find the other set. Who knows if they were calling them for the other set of keys. We went back and forth on that. Finally, I set up a time to get the extra set of keys made. The guy only came in on Tuesdays. I resolved that. Second, when I got home from the dealership on November 13, I noticed some paint flaws on the right back passenger side of the door. I thought they were ice spots that had formed from them washing the truck before I left the dealership. It was chilly day. Two days later, when it was a warmer day, they were paint flaws. I went back to the dealership, and they did say that they were paint flaws. They took pictures and said they would have to get it approved by Chrysler. I waited a little bit and called them back. They took another set of pictures, and still never a response back. When you call there, you never get a live person. Finally, someone did call me back two months later. I was approved in December. It was covered under my warranty. I asked why I was never called, they couldn't answer that. They told me to call the Service Department to set up an appointment. I call the Service Department, and they tell me to call the Body Shop. This has been going on three months now and still no appointment has been made.Desired Settlement: They should just finish the work. It would probably would take only a half of day to do. They probably don't want to do it because they wouldn't be getting any money from me. I don't think I will buy another vehicle from them, or buy anything new again from anywhere.

Business

Response:

Please be advised that we are addressing all of Mr. [redacted]’s concerns. The vehicle is scheduled in for the paint repairs on March 15,2016. We have no record at this date and time of providing him with the extra key, however if he has not received one, we will have one here, when we perform the paint repairs. We apologize for any inconvenience we caused. We have corrected the process flaw that created the confusion and appreciate his feedback. Thank You. Sincerely Keith [redacted] Service Director.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My wife and I bought a 2013 Jeep Wrangler with about 4000 miles on it in 12/2013. The vehicle has a lift kit that the dealer had installed and was financed with the vehicle's original owner. We specifically asked if the lift was covered before the purchase, and the explained that it was due to the original agreement. During our first mechanical issue we had a front end shimmy that required attention. Ron Lewis Jeep would not return our calls to schedule the diagnosis. Finally we got the vehicle into the shop. Once there, after several days they got back to us saying the steering stabilizer was bad, and also the shock bushings. They told us they wouldn't do the repair because of the factory purchased lift and it should have had the stock steering stabilizer changed when the lift was installed. We had to purchase a new stabilizer and ** in service helped us by giving us a rental car after 6 days. Then put the stabilizer on and got the shocks replaced under warranty. They had the car for about 8 days. The current issue is a broken rear adjustment bar that holds the axle to the frame. We called the dealer and where told by ** in service, that they did not want to see our vehicle and was given the road side assistance #. They also said it could not be towed there. We had it towed to the local dealer who was unable to help since we didn't buy it there and put the lift on it. Ron Lewis is refusing to return our calls. The location that Ron Lewis Jeep had the lift installed is helping rectify the situation by honoring the manufacturers warranty of the product, but we are paying for the part then getting reimbursed, and I have to install it myself. Ron Lewis won't even return there calls. We have been without our vehicle since 4/15/15 and it's now 4/22/15. We are disappointed and missing work due to only having one vehicle. Ron Lewis Jeep of [redacted] has a zero rating for customer service, and will not receive any referrals from my wife and myself. Thank You and HELP PleaseDesired Settlement: I would like money back for a warranty that is not being honored, lost wages, stress and disappointment, the use of neighbors and friends cars and trying to find rides to work.

Business

Response:

Re[redacted] Ms. Patricia Cook: Mr. [redacted] purchased the Wrangler on 06/22/2013. The lift kit was on the vehicle when it was traded in by the previous owner. [redacted] CDJR did not install the lift kit, it is a non- Chrysler kit. Neither Chrysler Corporation nor [redacted] CDJR is responsible for that manufacturer's warranty. Any repairs associated with the front suspension would fall on the vendor that installed the lift kit and the lift kit manufacturer. The broken rear track bar is covered under Chrysler Corporations Manufacturer's Warranty. In order for Chrysler to pay for the repairs including the tow bill the customer must call Chrysler's Roadside Assistance to have the vehicle towed to the nearest Chrysler Dealer for warranty repairs per Chrysler's policy. We were not the closest dealer from the location of the break down or track bar failure. Mr. [redacted]'s Chrysler basic factory warranty is still in effect until 06/19/2016 or 36,000 miles and the powertrain warranty (internal engine, transmission, and drivetrain) is good until 06/19/2018 or 100,000 miles whichever occurs first. Chrysler Corporation will honor his warranty as long as it is in effect and Mr. [redacted] can have it serviced at any Chrysler Dodge Jeep Ram dealer in the country. After review, [redacted] CDJR and Chrysler Corporation are not responsible for any repairs involving the Non-Chrysler lift kit. Mr [redacted] would have to contact Chrysler Corporation to request, cancellation and refund of any existing factory warranties since any and all warranty statements are the responsibility of the manufacturer and not [redacted] CDJR.Sincerely,[redacted]Service Director

Review: I have a 2009 dodge ram 1500 that has been recalled with dodges biggest fine in US history. they gave me 3 options repair, buyback, trade. it says to come to a dealership to have it appraised and I did just that on 09/15/15 W@530 pm the sales rep was very nice but the general manager David M[redacted] was not. He argued with me regarding my letter I received from Dodge/Chrysler corp offices regarding my recall. he pretty much told me that what they sent me is invalid and told me to take my business some where else. he was unprofessional and I can not believe you have a individual like that working for you. how can you guys operate such a place with employees like this. You have to do what is told to do. Please note. that dodge/Chrysler corporate offices have been notified of refusal to do per there recommendations.Desired Settlement: I want the individual fired. and I want retail value plus 10% per my letter from corporate offices. I also want the head manager to contact me ###-###-####

Business

Response:

Steve P[redacted], Vice President of Sales and Marketing has spoke with Mr. [redacted]. Mr [redacted] is to email a copy of the Chrysler letter to Steve P[redacted] We are waiting for that email. As soon as we receive a copy of the Chrysler letter we will contact Mr. [redacted] to discuss.

Review: We bought a 2012 Ram 3500 pickup truck Nov 1, 2013. The truck was not inspected. We waited 6 hours on it to be inspected. It passed state inspection with a very bad alignment, a broken belt in a rear tire, weak tires for the weight of the vehicle and a death wobble when driving over bridge joints/pot holes. We went back to the dealership 4 times. The truck has been aligned and the tire with the broken belt has been replaced by the dealership. The tires have not been replaced with the correct ply for the weight of the vehicle. The death wobble has not been cured. The service department says we have to replace tires with the correct ply on our own. The vehicle should not have been sold nor state inspected needing safety issues repaired.Desired Settlement: The tires on the vehicle need to be replaced with the correct ply for the weight of the vehicle by the dealership! This is so that the death wobble is cured according to the service manager, [redacted]. This needs repaired before my family wrecks and is injured. It should not have been ignored and should have been fixed at time of inspection, not returned 4 times to still not be repaired!

Business

Response:

Our customer has been contacted and has agreed to a 50/50 settlement on a new set of tires.

Our customer has stated they are extremely satisfied.

Sincerely,

Vice President

Review: I purchased a 2005 [redacted] Used from Morrow Chevrolet-Kia in Beaver Falls, PA on October 27th 2012. The sticker on the car said that the vehicle went through an 127 point inspection. the vehicle was taken back to the dealer on the same day due to them selling me a car with a leaking sunroof, on top of the leaking sunroof the car had a few other problems wrong with it which included the back hatch bracket which was broken along with a dent on the back of right rear side which to me means that the car was in an accident, even though they gave me a car fax report which shown no accidents. the car was also making a lot of noises which to me was probably sounds coming from the rear hatch since the bracket was broke. after 8 months of having the car I noticed a new noise coming from the front end of the car, I then returned the car to have it looked overed and serviced if needed only to find out that the car had even more problems then what it should have in the 4000 miles that the car was driven in the first 8 months. all of the noise was coming from the rear of the vehicle which included rear hub bearings, rear springs, rear trailing arms, shocks, brakes, rotors, and front sway bars. all of which was covered only because I was smart enough to get a 2 year warranty which they screwed me on and charged me $2500.00 for. as far as I can tell they sold me a death trap which at any time I could have been seriously injured or killed due to their lie of having that car go through an 127 point inspection. everything on this vehicle that was bad was bad since the day that I bought it. So BUYER BEWARE THIS DEALER IS NOT THE BEST TO BUY FROM AND FROM MY EXPERIENCE NOW FOR THE SECOND TIME THIS WILL BE THE LAST TIME I EVER BUY FROM THEM. protect yourself and your loved ones from buying any used vehicle from this dealership.Desired Settlement: I would rather have a refund of this vehicle and it taken off of my hands. there are more problems still wrong with this vehicle that still have not been fixed and as far as i'm concerned is unsafe for anyone to drive. I would like the dealer to take it back and for this not to affect my credit. this car should never have been sold the way it was to me or to anyone else.

Business

Response:

Review: I have both a brand new doge challenger just 2 months ago. After 10 days of the purchase I can see that a noise is coming is coming from the front brake and suspension, I car is less than 1000 miles when I found the issue. after three attempts the issue was still not fixed.Desired Settlement: I would like to have a better car than what I have now because of the mental strain I had to go through as I was paying for a dodge challenger and I was driving a toyota camry for a month.

Business

Response:

We did sell and deliver this vehicle to Mr. [redacted] however, all service on this vehicle was done by a different Chrysler dealership in Ohio. We would be glad to service the vehicle for him. He can give us a call at 412-655-7500 to schedule an appointment for our technicians to diagnose any problems.Tom C[redacted]Vice President

Review: Purchased a car from this company and 12 days later it catches fire and is a total loss. Car was not even running at the time.Desired Settlement: Would like a replacement vehicle in place of the vehicle lost. You can inspect every part of a car that is visible, but you cant inspect what is not visible.

Business

Response:

Dear Ms. [redacted], Ron Lewis Pre-Owned Cranberry sold Mr. [redacted] a 2009 Chrysler Sebring with 104,495 miles. We inspected the vehicle and sold the Sebring with a [redacted] inspection sticker on it. The vehicle was safe and ready for everyday use. We sold the car with no warranty due to the age and mileage on the vehicle. Mr. [redacted] signed all necessary documents stating that he was aware that he was buying a vehicle with no warranty. We are very sorry to hear what has happened to Mr. [redacted]' vehicle and hope we can help by finding him another vehicle. I would offer a vehicle at a reduced cost to help him as much as we can. We cannot replace Mr. [redacted] vehicle at no cost to him.Sincerely,[redacted]General Manager

Review: On 7/2/2013 my father [redacted] goes to Morrow Chevy Kia to co-sign for his nephew to get a car. The Sales Consultant [redacted]. tells my cousin [redacted] he could get him into this [redacted] For $23,000.00 after factory rebate. They ran [redacted]'s credit report it came back not so good. So they where going to need [redacted] to co-sign for him. [redacted] filled out application for vehicle traded in his auto a 98 [redacted] and told him his payments would be $475 a month. He signs paper works where needed So they gave him the keys and put a dealer plate to go to work. Then told my father we could save him some money and make his payments lower. Bring his payment to $450. If that will help his credit score. My father said they started shoving blank pieces of papers in front of him getting him to sign them when it was all said and done. My 80 year old father purchase himself a $31,000. car. My cousin's name was not on the application at all. They had sold the car to my father not my cousin. We tried to get it fixed went back to dealership. They now tell us that my cousin [redacted] will have to come up with $4,000 to $5,000 dollars before they can do anything when it was their fault. They mislead an 80 year old man. A Sales Consultant by the name of [redacted] was helping out and he's the one who got the sale. When I went to fine out why the car was sticker priced at $28,000. and with a $5,000 rebate. The selling price this car was $31,000 a for cry from $23,000. [redacted] admitted to me that my father was over charge for this car, this was after looking over the application together and making him explain the contract several times. He finally said some people pay more than other people and in the same breath he said I will take care of you next time you purchase a car from us again. He said we can pay up to 30 % over the sticker price. That's only for certain people.Desired Settlement: What I like to happen is for the car application to be done over for two reasons :1. For [redacted] to be the owner and my father [redacted] as the co- signer on the vehicle and without the $4,000 - $5,000 dollars down for it to be at the $475. payment a month which he sign for.2. For the sticker price of the vehicle to be what is should be $28,000. with $5,000 rebate ,with his trade that they have and all the Service Contract Package, GAP, TST and taxes, plates that where added.

Business

Response:

[redacted] and [redacted], along with a Mr. and Ms.[redacted] came into our business on July 2, 2013 to deal on a new car. We presented numbers in both names, but the required monies down (as set by the financial source) was not agreeable to the customer.

[redacted] was presented numbers, including the asking price, rebates he qualified for, trade allowance, taxes, license and all fees, along with a monthly payment, without any cash down, as requested by [redacted]. These numbers were explained to him and Mr. and Ms. [redacted], who were here to assist [redacted] in the transaction. They were in writing and verbally explained line by line.

Mr. [redacted] agreed to the proposal after much discussion with the salesperson [redacted]. Mr. [redacted] signed the initial purchase agreement, then all other necessary paperwork was taken to the Business Office for completion.

Mr. [redacted] along with Mr. [redacted] went into the Business Office. All papers signed by Mr. [redacted] were completed and explained fully, prior to any signatures. We do NOT have customers sign "blank" paperwork. We believe that the individual with the complaint was not involved in the transaction at any time and is getting their information second hand and is not as accurate as to what actually transpired.

We acted in a professional, open and honest manner and did NOT hide anything at anytime during the entire transaction.

Sincerely,

General Manager

Review: I did an internet search of their new vehicle inventory for a specific color of exterior and interior of a [redacted] suv. I utilized the chat with an internet rep. I asked about a specific stock# vehichle, if it was on the lot to test drive that day. She sent me info on a completely different vehichle and asked what time I wanted to stop in, I said noon or 4pm. she said someone would call. since I wanted to stop at noon, I decided to call in at 10:30 because I hadn't heard from anyone. I spoke with a sales person and asked if the exact stock #'d vehicle was on the lot. He said it was, I had 2 vehicles I was interested in, a white with leather and another without. I asked him to please have the vehicles ready to test drive since I would be pressed for time. I gave him completely honest info about my situation so as to avoid back and forth hassle in the financing. when I was walking out the door at noon the first person called me back, but I was already on the way to see the 2nd sales person. when I got to the dealership, he was not ready for me. did not have any paperwork started, did not have the vehicles ready, not the plates, keys, nothing. In fact, they didnt even have the 1st preference vehicle available at all. after several hours there I said I had to get back to work, they forced me to give my social security number and sign authorization to run my credit which I strongly did not want them to do, I had already given them all the info they would need. they called me after I left and quoted me a price. supposedly according to my credit. the next day while doing an online search again, I found on a different website a white with leather vehichle and I inquired, turned out to be this dealership. I inquired about the e price, and spent 3 hrs texting back and forth with this rep. I was very specific in what I wanted, very specific in the amount I wanted to be under very specific in my situation. this sales person then stated that the price online was different, different for a lease. sales person #1 had told me online pricing was different than if you walk in. The old bait and switch method for sure. This is not really what upset me, what upset me was that sales person # 2 informed me they did not use my credit info to give me an accurate price. therefore they misused my social security number and did not obtain the information received. Why run my credit if you are not going to use the credit info obtained to quote me an accurate price.Desired Settlement: Apology and if there is anyway to report to credit bureaus that they pulled my credit in error or that they misused my information. Whatever legal penalties are involved.

Business

Response:

In response to the complaint filed by Ms. [redacted]. We have since invited Ms. [redacted] back to our dealership to see if there was anything we could do to rectify the situation. Ms. [redacted] gave us the opportunity on Monday and we are currently putting a deal together for her. Please let us know if any further response is required.[redacted]General Manager

Review: on June 15th, we shopped at Pleasant Hills Chrysler Dodge Jeep Ram, Inc. We asked to see new vans and we were shown a used one reportedly in excellent condition/ low mileage that was on the lot. It also had a 100,000 mile power train warranty. The van looked nice and handled well on the test drive. There was a red light on the console during the test drive. When asked, the salesman said it was a seat belt light. We discovered after the purchase that it was an airbag light that was allowed to pass inspection. Under the dealership's protest, it was repaired because the salesman informed us it was a seat belt light. We were told there were 2 keys -- there was only 1. Under protest, they provided a second one, again because the salesman promised 2. On June 20, a light lit on the console and the power to the motor dropped. Turning the van off then on brought power back to the van. Dealer blamed the problem on a loose gas cap. Two days later the same problem happened. Both times the vehicle was going uphill. Both times we checked the gas cap. On June 24th, the power dropped and light came on again going downhill. On the way to the dealership for repair, it went out again going uphill. When we took it to the dealership, they paid a portion of the repair cost. On July 1st (fifteen days after purchase), the power to the motor cut out entirely. There was no warning light or beep. A few hours later, it happened again. This time, the dealership is not willing to repair the same problem for free.Upon discussion with Chrysler corporate, the company is not willing to help us solve this problem with the van. They will contact the dealership, but will not be contacting us with any solutions. We may take it to another dealer for repair, but we will have to pay again to fix a problem we thought was fixed. we do not recommend buying used cars from Chrysler as they do not stand behind the product as represented.Desired Settlement: 1 of 2 options. 1)The van fixed at no cost to me (because we already paid to fix this problem even though it was under warrant) and an extended warranty so I can have it repaired at the dealership of my choice now and in the future. 2) Chrysler or the dealership buys the car back for full purchase price plus taxes and title.

Business

Response:

To Whom It May Concern:

We have done everything we can, within reason, to assist the customer with the mechanical problems aforementioned in their complaint. We have covered approximately $900.00 in repair costs in an attempt to appease the customer.

Our mechanics have taken the vehicle on numerous text drives in an attempt to identify said mechanical failures the customer has described. The mechanics did not experience the mechanical failures that the customer described during any of the test drives. That being said, we cannot repair a problem if a problem does not present itself to our certified mechanics.

Sincerely,

General Manager

Consumer

Response:

Upon reviewing the response from the business, no offer was provided.

As for them not finding the mechanical problem (the van loses power while driving), they stated they have found issues with what was causing the problem. On 6/20 the code that was displayed in the car indicated that the gas cap was not correctly replaced. This took them approximately 15 minutes to fix. On 6/25, after the problem occurred again numerous codes were displayed by the car's computer ([redacted]). I was told that a cam shaft sensor had to be replaced. They only covered $94.00 of the total bill which was $226.62. We were obligated to pay the remainder to fix the car. I do not see where they spent $900 to fix the mechanical problem.

The only way I have been able to achieve a total expense of $900 is by including the following:

1. The second key bob

Before purchasing the car, the salesman promised 2 keys. After the paperwork had been completed and signed, we were informed there was only 1 key bob. I had agreed to accept a valet key as long as it would allow me to drive the car. When we went to pick this up, we were informed that they no longer make a valet key that will start the car. So they begrudgingly gave me a second key bob. I understand the estimated value of that key was about $150.00.

2. The air bag sensor light

We were misled again by the salesman before the purchase of the car concerning the airbag light. When questioned about a light on the instrument panel, we were informed it was a seat belt safety warning light. We later discovered after the purchase of the car when all passengers had fastened their seat belts (and the light remained lit) that it was actually an airbag safety light. Upon returning to the dealership, they informed us that they knew the light was faulty, but decided not to repair it because it was not deemed a necessary repair to pass state inspection. I insisted that because we were misled they should fix the issue. We were not given any papers to indicate the cost of this repair. This may bring their total cost for all problems to the $900. (Key bob $150 + $94 for cam shaft sensor +allow $50 for gas cap problem (my estimate) means it cost them $578 to fix the sensor light. Again, the entire $900 did not go to the mechanical problem).

I feel the dealership is trying to misrepresent the facts in this case to their benefit because

1. they say their mechanics could not determine what the issue was with the car losing power, but have provided us with the 2 solutions listed above.

2. they state they spent $900 to repair the loss of power problem without providing supportive documentation. We determine their portion to be the $94 they spent and the 15 minutes to screw on the gas cap (surely not an $806 charge).

3. they sold the vehicle to us with a power train warranty until the mileage reaches 100,000 but did not honor it for the cam shaft sensor repair which is part of the power train. (The vehicle had under 55,000 miles at time of cam shaft repair).

In addition, any time that I have raised any issue, management's response has been yelling and intimidation while begrudgingly fulfilling their staff's promises (i.e. the key and airbag warning light). After the van was supposedly repaired but lost power again (after the cam shaft sensor repair) I called to state that the problem had not been fixed. The Used Car Manager suggested that I bring the vehicle back in and I agreed. I then asked if he knew of the two protection laws applicable to used cars because I did not feel I should cover the expense of the repairs on a van sold in 'excellent condition' [their terminology] less than 2 weeks before. It was also sold with a power train warranty which to me means they should cover the cost of repairs if the van loses power. As soon as I mentioned the Consumer Protection Laws: the Pennsylvania Unfair Trade Practice and Consumer Protection Law and the Magnuson Moss Warranty Act, the Used Car Manager started yelling and screaming and said he did not want to deal with me. When I asked him to calm down or I would file a complaint with Chrysler Corporation, he screamed "File the complaint!" knowing that Chrysler Corporation would keep the complaint internal and refer it right back to the dealership. The Chrysler Corporate representative explained that they would not follow-up on the complaint, which (to me) meant the dealership would not have to take action as there would be no penalty.

I have lost all confidence in their ability to repair my vehicle and that is why I was requesting one of the options for a solution which I gave previously.

Regards,

Business

Response:

To Whom It may Concern,

Pleasant Hills Chrysler Dodge Jeep Ram would like to put an end to the dispute on the best terms possible. We would like to offer the customer a [redacted] 3 year/unlimited mileage [redacted] vehicle protection plan at no cost to the customer. This is not an admittance of fault but a gesture of goodwill.

For the record, a cam-shaft sensor is not covered in a power-train warranty. This is clearly stated in the power-train warranty contract that the customer signed and received (a copy of) at the time of sale.

Also, for the record, we did provide the customer with mechanical diagnosis for some mechanical problems the vehicle was experiencing. The problems diagnosed, however, were not connected to the issue of the vehicle allegedly losing power.

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please have them contact me when the [redacted] 3 year/unlimited mileage [redacted] vehicle protection plan is in place with all the information I would need to use this plan.

Regards,

Review: Bought a 2011 Kia Soul found out they didnt disclose it was an accident. Then I paid more than the original invoice for the car. Went back and complained the the salesman, [redacted], he talked me into taking a lease vehicle. Emptied all personal belongings from the 2011 Soul and drove off the lot with the brand new Soul. [redacted] said they would sell the 2011 Soul. That night I was at work and I got a call from my boyfriend that [redacted] brought back the 2011 Soul. Of course it was too late for me to call him. Spoke with [redacted] again and he told me he didnt want to lose his job and he would PERSONALLY pay me every month for the lease. Now I am stuck with 2 cars and dont know what to do. I have tried repeatedly to work with them but I am getting nowhere except more in a hole every day.Desired Settlement: Would like them to take back both vehicles. Restore my credit and give me the money back for my trade.

Business

Response:

I would strongly recommend finding any other dealer for service other than Ron Lewis Dodge in Pleasant Hills. After picking up my vehicle three times, and being charged over $800 in unnecessary work, my Ram is in worse condition. It has taken over two months to "resolve" the situation, which has still not been properly resolved by anyone at the company. I would never take another vehicle to Ron Lewis Dodge and would encourage anyone reading this to avoid that dealership at all costs.

Review: Purchased a car on 8/2014 the very next day the radio and lights started flashing and the brakes we makeing a noise and also had a hard time starting the car/the engine turning over.I was told it was an as is sale.there the certified paper that I have on the very botton in very tiny letters it says not certified if over a 100,000 miles.Very hard to read for anyone.The salesman also told me the battery was charged and they would charge it again for me.My understanding they knew the battery was not good.Also on the form it says rotors were cut down.The brakes were makeing a grinding noise.I then called and spoke with the manager in the dept.He then again stated not covered.Alarms and lights continue to flicker in the dash.As of yesterday the grinding started again.Now the bearings went out in the front end of the car.They refuse to work with us at all.Desired Settlement: I would like them to take the car back or fix the repairs.

Business

Response:

Mr. [redacted] Honda was back one time since purchase on 9/15/2014 for an air bag warning light being on. The vehicle was taken to a Honda dealership for repair. The drivers seat belt buckle was replaced for $236.44. Ron Lewis Chrysler Dodge Jeep Ram absorbed the charge and did not charge Mr. [redacted]. As far as the other issues, nothing has been diagnosed by our Service dept. The Sales department is not willing to occur any further expense on this vehicle. We would gladly inspect at no charge the brake grinding issue to ensure they are safe for our guest. No other diagnosing or repairs will be done unless the customer is willing to participate.

Consumer

Response: