Ron Carr Roofing

Initial Business Response /* (1000, 5, 2016/08/01) */
July 29, 2016
SENT VIA EMAIL: [redacted]@norlhernindiana.Revdex.com.org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX
Serial No.: D1DR0236 — EAGLE 3146DS Travel Trailer
Dear Ms....

[redacted]
Your letter dated July 22, 2016 was received in our office July 26, 2016. We respond accordingly.
After careful review of the above complaint, we find this unit has been out of warranty for one year and eight months. The Jayco Towable Limited Warranty ends 24 months after the original purchaser accepts delivery from an authorized Jayco dealer.
Even so, Jayco continues to work directly with the customer, through our authorized dealer, to resolve this issue.
Thank you for your patience
Initial Consumer Rebuttal /* (2000, 7, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Jayco did contact us and has agreed to work with us on repair. If they do as they said they would we will be happy! Just wish they would have been easier to work with from the start. Could have avoided having to contact you.

Initial Business Response /* (1000, 5, 2015/10/16) */
Your letter dated October 7, 2015 was received in our office October 13, 2015 and we respond accordingly.
Jayco has been in communication with Ms.[redacted], sister of the owner ([redacted]), on numerous occasions. We have also been in...

communication with the selling dealer [redacted] to assist in addressing the warrantable concerns. Since the customer chose to stay nearby the selling dealer in Sherman, TX awaiting repairs instead of returning home to Ft. Worth to have the concerns addressed, they stayed in an RV park. Jayco, as a goodwill gesture, agreed to a one-time reimbursement of the RV park fees, up to $500. A check was mailed on September 8, 2015 to the address on file. It wasn't until Mr. [redacted] spoke to [redacted] on October 5, 2015 indicating that he had not received the agreed amount that we were made aware that the customer had moved. I have attached a copy of the check that was mailed on 918115 to the address on file. We have since issued a new check to be sent to the customer's new address.
During my last conversation with Ms. [redacted], there were three (3) outstanding items to repair and parts were on order for the RV as follows:
1) Awning LED lights
2) Screen door foam seal
3) Bathroom mirror
Larry Brooks recently spoke with the owner of the RV, Jon [redacted], who indicated that he had a roof leak and needed to get it repaired because he was heading to Myrtle Beach. Larry advised Mr. [redacted] to take it in to RV Max and have the leak inspected and repaired. We have confirmation from RV Max that the customer did bring the RV to RV Max on 10/5/15 and that the leak has been fixed. The leak was due to the

aftermarket installation of a satellite dish (not Jayco installed equipment). The three (3) above mentioned items were addressed during this visit as well.
During Larry's last call with Mr. [redacted], Mr. [redacted] indicated he would be the primary contact from now on regarding any concerns or repairs to his RV.
Thank you for the opportunity to respond.

Initial Business Response /* (1000, 8, 2015/11/25) */
Dear Ms. [redacted]:
Your letter dated November 5, 2015 was received in our office November 11, 2015 and we respond accordingly.
Per our limited warranty, the customer must make an appointment and take the RV into an authorized service facility...

for service. All costs incurred in doing so are at the expense of the customer. If the customer and the dealer made a special agreement regarding service, then that would fall outside of the limited warranty and arrangements would need to be made directly with the dealer. The limited warranty states in pertinent part:
"To obtain warranty service the owner must do all of the following:...
3. Promptly schedule an appointment with and take the RV to an independent, authorized dealer of Jayco, or Jayco, for repairs; and
4. Pay any freight or transportation costs, import duties, fees and all incidental expenses associated with obtaining warranty service."
Upon review of our records, the only warranty claim in our system for repairs is for a repair to the shower surround done in October 2015 to a shower surround.
We document calls and emails that are received, and unfortunately do not have records of receiving an email from Ms. [redacted]. We apologize for any inconvenience. If Ms. [redacted] is experiencing difficulties obtaining service, she may call our Customer Service number at 800- 283-8267. We are ready and able to assist with any Jayco warrantable concerns.
Thank you for the opportunity to respond.
Celina [redacted]
Director, Product Support & Consumer Affairs
Initial Consumer Rebuttal /* (3000, 10, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When a dealership fails to take your calls, make any arrangements or call you back what are we to do? The faulty items are Jaycos problem and yes fall under Jaycos warranty. Basically what you are stating is its not your problem. Wonderful business practices.
Final Business Response /* (4000, 14, 2015/12/21) */
Dear Ms. [redacted]:
We are in receipt of your letter dated December 71h with further comments from Ms. [redacted].
As outlined in our previous letter, we are ready and able to assist with any Jayco warrantable concerns and I provided Jayco's Customer Service number for assistance in obtaining service. The only item Jayco cannot control is any special agreement the Customer made directly with [redacted] regarding service calls because our limited warranty does not cover such incidentals.
I made a call to [redacted] and have asked that they contact the customer directly to address any concerns in a timely manner.
Thank you for the opportunity to respond. Respectfully,
Celina [redacted]
Director, Product Support & Consumer Affairs

Initial Business Response /* (1000, 10, 2015/08/27) */

This letter is in response to your letter of July 24, 2015, received in our office July 31, 2015, we respond accordingly.
First and foremost, we apologize to Mr. [redacted] for any of the inconveniences expressed in his letter. [redacted]s...

and Jayco have been working diligently to accommodate and address the service needs of our mutual customer.
Mr. [redacted] had made contact with our Customer Service staff on or about July 7th, 2015 to express his dissatisfaction with the product and sent a follow up email that evening outlining the items still needing attention. It is our understanding that Mr. [redacted] had taken the motorhome to a local [redacted] to have a satellite dish installed' and since it was already there for service, Jayco authorized this dealership to complete repairs on the warrantable items brought to our attention, also advising Mr. [redacted] that these items would not prevent him from using the product if he wished to continue on his trip to Nevada and make an appointment with an authorized Jayco dealership in an area that he is staying.
Jayco and [redacted] have addressed most of Mr. [redacted]'s warrantable items in a timely manner and understand there are a few remaining items to be resolved. In a phone conversation with our Jayco Motorized Customer Service Manager on August 7, 2015, Mr. [redacted] expressed that he is on his way out west and identified those concerns that still need addressed. Mr. [redacted] stated that if any of the items needed immediate attention while away, he would contact an authorized Jayco dealership in the area for service. Jayco has advised Mr. [redacted] that there are some parts still waiting installation at the [redacted] in Anniston, AL when he returns home. Our Customer Service team will continue to follow up with Mr. [redacted] to see that his service needs are being met.
As always, Jayco and [redacted] are committed to customer satisfaction. The most important aspect of our business is our customers. We sincerely hope that we can restore Mr. [redacted]'s faith in Jayco and [redacted]. Thank you for the opportunity to respond.
Sincerely,
Craig[redacted]
Consumer Affairs Manager Jayco Motorhome Group
Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS I SAID EARLIER. THIS COMPANY HAS LOST ITS INTEGRITY FOR BEING TRUSTWORTHY AND WILL NOT DO ANYTHING BEYOND LIFTING A FINGER TO RESOLVE OUR PROBLEMS. ALREADY PROOVED THAT WHEN WE WERE IN ANNISTON, ALABAMA. THEY DON' T EVEN PAY ATTENTIONOR LISTEN TO WHAT THEIR CLIENTS TELL THEM. AS I TOLD THEM QUITE A FEW TIMES BEFORE, ME AND MY WIFE ARE FULL TIME IN THIS MOTOR COACH HEAFED FOR NEVADA. THEY PERSISTANTLY KEEP TELLING ME THAT WHEN WE GET BACK TO ALABAMA THEY CAN FINISH WORkING THE PRECEPT! THERE IS NO GETTING BACK TO ALABAMA. WE ARE M O V I N G TO NEVADA.. WR STAYED AT THE [redacted] AND ALSO OTHER PARKS WAITING FOR THR WORK TO BE PERFORMED TO NO AVAIL! AND [redacted] ARE LIARS AND WE WILL NOT DEAL WITH THEM FROM THIS POINT ON AS I HAVE STATED BEFORE. THIS COMPANY IS AT FAULT FOR ALLOWING SUCH A LEMON TO GET OFF OF THE QUALITY CONTROL LINE TO BEGIN WITH. [redacted] KNEW THIS WHEN THEY SOLD US THIS LEMON FOR THE PRICE THAT THEY DID. WELL WE CERTAINLY MADE A LIAR OUT OF THEM WHEN THE AC PROFFESIONAL INSPECTED THE A/C AND PROOVED BURTONS WRONG. WHO COULD BE TRUSTED AT THIS POINT?? SORRY, BUT WE ARE NOT FOOLS PEOPLE. APPARANTLY THE Revdex.com IS MISLED BY JAYCO AND EVEN BURTON'S FOR THAT MATTER. JUST REMEMBER WHO IS HAVING TO PUT UP WITH ALL OF THIS BS!. WE ARE NOW HAVING ENGINE LIGHT PROBLEMS WITH THE ENGINE AND NOW THAT MAKES ABOUT PROBLEM NUMBER 29 ON MY LIST OF WHAT ALL IS WRONG WITH THIS LEMON! STILL HAVING PROBLEMS WITH ALL DEALERS AT EVERY END OF WANTING TO ACTUALLY FIX THIS PROBLEM. NO ONE REALLY CARES TOO. PS.. MONEY IS DTILL OWED TO ME FROM MY OUT OF POCKET EXPENSES OF UNNECESSARY PARK STAYS AND FUEL FILL UPS TO DEALER AND CAMPING WORLD. ALSO TIRE EXTENDERS ADDED WITH A TIRE MINDER SYSTEM THAT I HAD TO HAVE IN ORDER TO KEEP TRACK IF AIR PRESSURE AND BE ABLE TO PUT AIR IN. NEVER AGAIN WILL WE PURCHASE ANOTHER JAYCO . OUR LOSS AND REALLY ASHAME. THE COMPANY FROM THE PRESIDENT (CEO) ON DOWN DOES NOT CARE AT ALL. FUNNY THING ABOUT ALL OF THIS, IS THAT I CAN SEE THOUSANDS OF OTHER UN- HAPPY JAYCO OWNERS ON COMPLAINT FORUMS THAT ARE HAVING THE SAME LIKE ISSUES WE ARE HAVING, YET JAYCO JUST KEEPS PUTTING THEM OUT THERE AND TAKING INNOCENT PEOPLES MONEY! YOU ABSOLUTE HORROR OF A COMPANY!! SHAME ON YOU JAYCO!
Final Consumer Response /* (4200, 16, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DEAR MISS [redacted]
IF JAYCO THINKS THAT THEY HAVE GONE ABOVE AND BEYOND, THEN WHY ARE WE AT THIS POINT IN THE CUSTOMER SERVICE RELATIONSHIP??. JAYCO DOWN RIGHT LIES TO YOU. MY WIFE AND I WENT TO THE [redacted] AND WE WERE TURNED DOWN FLAT AND WE WOULD NOT BE ABLE TO BE SEEN UNTIL THE BEGINNING OF THAT NEXT WEEK TWO WEEKS AGO APOROX: YOU SEE, ROGER AND THE JAYCO FOLKS DON'T EVEN KNOW WHAT REALLY IS GOING ON WITH US OUT HERE IN OUR TRAVELS. WE FINALLY GO A FORD DEALER IN WINSLOW, ARIZONA TO SEE US THE NEXT MORNING AND THE ENGINE LIGHT WAD SERVICED. THE SERVICE MANAGER WAS MR. T.. THAT IS FOR TODD, SAW US AND TOOK CARE OF OUR PROBLEM FIRST HAND WITH NO EXCUSES!!. THIS BUNCH OF CHILDISH BIKKERING AT JAYCO IS VERY ANNOYING AND THEY SHOULD BE EMBARRASSED!! THEY OBVIOUSLY FORGET THAT THE CUSTOMER IS ALWAYS RIGHT !! ESPECIALLY WHEN YOU SPEND OVER $100,000.00 WITH A COMPANY. YESTERDAY AT APPROX: 1:00 PM AT FORD MOTOR COMPANY IN CARSON CITY NEVADA, I HAD MY FIRST OIL CHANGE AND INSPECTION WITHIN A TWO HOUR PERIOD. NO EXCUSES THERE EITHER. IT JUST SEEMS LIKE WHENEVER I MADE THE APPOINTMENT MYSELF WITHOUT JAYCO HANDLING IT, THINGS OBVIOUSLY MOVED IN A POSITIVE DIRECTION FOR ME. IN A NUT SHELL, JAYCO IS NOT BEING TRUTHFUL WITH YOU NOR WOULD THE DEALER BE AS WELL. THEY STARTED THIS BUSINESS RELATIONSHIP OUT WITH DOWNRIGHT LIES AND THEY KEEP DIGGING THEIR OWN GRAVE EVEN MORE WITH US AS FAR AS I AM CONCERNED.
Final Business Response /* (4030, 18, 2015/09/23) */
This letter is in response to further correspondence from the customer, forwarded from your office, received September 3, 2015. We respond accordingly.
Jayco Inc. is committed to customer service and has offered services to Mr. [redacted] that go above and beyond standard obligations found in the published Motorized Limited Warranty. Mr. [redacted] has been advised that Jayco does have authorized dealerships in Nevada and would be glad to work with them on repairing any remaining warrantable concerns.
Our Customer Service Manager has been following up with our customer on a regular basis. Most recently, Mr. [redacted] advised Jayco that his check engine light was ON. The chassis and chassis related components are serviced and warranted directly through Ford Motor Company. Our Customer Service Manager called the Ford roadside customer service to help in scheduling Mr. [redacted] at a Ford dealer in Albuquerque, NM and is now scheduled for service.
Jayco's position on this matter remains the same as previously stated and will continue to honor the Jayco Limited Warranty as published. Jayco continues to be ready and willing to support our customer's warrantable needs.
Thank you for the opportunity to respond. Sincerely,
Craig [redacted]
Consumer Affairs Manager Jayco Motorhome Group

Initial Business Response /* (1000, 14, 2015/05/20) */
Please see the attached business response.
Initial Consumer Rebuttal /* (3000, 16, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have to wonder why my convertible automobile never leaked...

as it too, is manufactured with a soft surface, attached cover. (A hybrid automobile -with a tent portion, so to speak!) Amazingly even when I used a HOSE UNDÈR PRESSURE TO CLEAN IT!!!? OMG..., YES I EVEN USED A HOSE WITH WATER COMING OUT OF IT UNDER PRESSURE -SOMETIMES RIGHT UP AGAINST THE SEAM AREAS..., AND.., VIOLA, NO LEAKS!
I don't recall ever hearing from friends either that their "NEW" vehicle tops leaked! Go Figure!!!? Hmmmm?!
There was never a single word anywhere about this vehicle leaking and that the buyer should expect it to do so! And to be prepared to experience and replace ruined mattresses and bedding as a result of said leakage!
There was never a word mentioned about "seasoning" the threading material either, until JAYCO sent the selling dealer a well "aged" three or four sheet document about it.
I guess I can rest assured in assuming -unlike the manufacturers of convertible top, automobiles- JAYCO is incapable of designing and/or constructing a quality item! And, once built and sold, JAYCO could care less about quality: After all, they did get my money! YES, YES..., MY MISTAKE! "LET THE BUYER BEWARE" FORGET ABOUT DOING THE RIGHT THING IN THIS SITUATION!
Thàt is very apparently their only interest! The company's founder may have been interested -as advertised- in providing a quality product..., but that was then!
There are many companies that were founded many years ago under that very same premise! I will not buy from them either -even because of word of mouth, descriptions of them. There are many companies that have bit the dust too, due to product quality issues! AND, THEY ACTUALLY SCRATCH THEIR HEADS AND WONDER(?)..., WHY!!? Where did we fail!!!? SERIOUSLY!????????
Enough of that.., they're happy.., they have my money! They could not care less about anything I have to say here! However, I would think there should be a health warning on products such as this..., I am certainly not the only individual that has allergies to mold and mildew that may grow on such surfaces after the water leaks on the mattresses and bedding, sleeping platforms, etc."
And while I did not pay MSRP for it.., I did spend thousands of dollars of my money on it.., and I am the person that is out all of that money.
I do have to wonder if the individual fabricating the response -if one were to assume, she/he did not work in this industry and would therefore not be privy to the "stated inherent characteristic" leakage- would be satisfied with the response provided and then feel comfortable using a product they spent thousands of their dollars on while getting wet every time it rained!? Not to mention the inevitable mold and mildew that would follow!
Oh yes, what am I thinking..., of course they would!
There is a check box above, asking if I accept JAYCO's response? What choice do I have? I don't have the funds to do otherwise..., they have my money!
A better question is -especially for future buyers: Am I -better yet- YOU tell me.., Should I, be satisfied with the response?!
Final Business Response /* (4030, 19, 2015/06/08) */
This letter is in response to your letter dated June 1, 2015. We respond accordingly.
We respect Mr. [redacted]'s thoughts and opinion. However, Jaycols position remains the same as previously stated in our letter of May 18, 2015. Thank you for the opportunity to respond.

Initial Business Response /* (1000, 5, 2016/08/01) */
We were given a response date of Aug 2nd on this complaint.
Mr. [redacted] has filed a second Revdex.com on the same situation therefore we will be using that new case number moving forward.
We are investigating Mr. Ludrmans concern and will be...

working witgh a dealership close to Mr [redacted] for an inspection so we can determine the issue at hand.
New case number for Mr. [redacted] is
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Case Opened: XXXX-XX-XX
Thank you
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 13, 2016/09/06) */
To [redacted]
Appreciate all you have tried to do, but I am writing to inform you of the progress of open compaint # XXXXXXXX on 8/1/16 or # XXXXXXXX on 8/4/16 against Jayco Inc.. Because of my misunderstanding of the compaint tt's on the emails 3 days apart, I must have been sending the response of the complaint to the wrong places. The different emails I have received have said the case is closed, respond within 5 days, or duplicate response. Here is one in writing hoping it will provide some clarity on the present situation.
1. I am asking for a new tire since I have been putting air in this tire since it left Buffalo Rv
and parked. Jayco authorized a big fat plug as a repair and I did not damage the tire.
2. I am asking for [redacted] compensation for organizing the repair of the new 23RB Jayco we paid
[redacted] to Buffalo RV with frame bolts loose and many other damages. ( explanation for compensation below)
3, [redacted] in return for buying base spindle mounts because the table sways a foot in each direction.
Upon discovering 15 frame bolts backed off 1/2 inch on June 26,2016 on the 2016 new trailer frame I did not move it so further damage would not be created. Jayco customer service or their Buffalo RV repair representative offered no relief in repair or suggestions on how to make this trailer roadworthy so it could be taken to get fixed. We sat here from June 26, 2016 on.
Finally I directed Jayco's customer service to get in contact with a structure
representative from Jayco and within that afternoon I received instructions to make the trailer roadworthy.
The next bridge to cross since Jayco stuck with Buffalo RV,s non communicative service and no recommenation to get service elsewhere was initiated, I took the responsibility to find another Trailer repair service took it in and the bolts plus 9 other repairs were fixed with in 4 days. This is why I want [redacted] for doing Jayco's employees job. You give a company [redacted] you expect them to help you. Instead you are sold new trailer with 14 loose frame bolts, 7

overtighened plumbing fittings from the factory, sucking air that had to be replaced, a water pump that had to be rebuilt, a flat tire, bench screws missing, molding falling off, a broken antenna and 4 other minor distractions.
Presently I have a big fat plug in the new tire I finally changed because I got sick of putting air in since it came from Buffalo 1W (one of the screws that was supposed to go in the bench probably went Into the tire as the trailer was moved at Jayco) and if it wasn't for ME we would still be sitting here with no use of a new trailer. It was ok to accept the [redacted] but leaving us sit was ok too. Jayco would still be waiting for someone to come up with an Idea and Buffalo RV hasn't contacted us to this day on how to repair the trailer in order to bring it in for the August 29, 2016 appointment which never happened because they did not communicate with us. If it was'nt for ME, I would be winterizing this broken down trailer in my driveway next month or the month after.
Appreciate any help you can provide;
[redacted] XXXXX
phone XXX-XXX-XXXX
Email- [redacted]

Initial Business Response /* (1000, 5, 2016/11/14) */
Dear Ms. [redacted]
This in response to your letter of October 31, 2016 received in our office November 8, 2016. After reviewing the above complaint, we find the Jayco Towable Limited Warranty for Mr. Ferrucci's 2014 Jay Flight expired March...

20, 2016. Attached is a copy of the Jayco Towable Limited Warranty for Mr. [redacted] review. After speaking with [redacted] Director of Operations for Vans RV Center, we understand Mr. Ferruci did purchase and extended warranty underwritten by Protective Asset Protection. We also understand Mr. [redacted] explained to Mr. [redacted] the items in question are not warrantable items under either of these warranties. If Mr. [redacted] has questions regarding the lack of coverage under Protective Asset Protection, he will need to contact them directly. If Mr. [redacted] has questions regarding the lack of coverage under Jayco Towable Limited Warranty, I can be reached at XXX-XXX-XXXX ext. [redacted] Thank you for this opportunity to respond.
Sincerely,
[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called vans rv on 3-9-16 she had address my warrenty concerns also placed a note in my file she then said since I get my winterizing done at vans at the end of the year if anu thing else needs repairs it can be done in one shot when I told service this they were not willing to except the fact that the lady told me to bring in at the end of the year even though I had a written letter which states this from vans rv the told me she hsd been fired for doing this type of stuff so I'm not sure how that is my problem I was told I was good (vans rv was very rude not helpful and not willing to work with me they also never called me to preform any work that wasn't under warranty they had my camper for over 2 weeks before any work was performed so they had plenty of time to call me which that never happen the aren't a good dealer to repesent the jayco brand and name I will never purchase anther jayco product if this is the aggravation that comes with this product have a wonderful day

Initial Business Response /* (1000, 6, 2016/08/01) */
The Dealer has resolved the retail complaint.
We consider this a closed matter.
Russ Draper
Consumer Affairs Manager
Initial Consumer Rebuttal /* (2000, 9, 2016/08/01) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 8, 2015/10/12) */
Your letter dated September 28, 2015 was received in our office October 5, 2015 and we respond accordingly.
Upon review of our records and information, we do find that there has been contact with Mr. [redacted] regarding warrantable issues...

with his fifth wheel. First let me say, that the initial confusion with not finding him in our system was how the warranty registration was received from his selling dealer, [redacted]. They had the customer registered as [redacted] (as a last name) and [redacted]. By registering Mr. [redacted] as Mr. [redacted]t, we could not locate him in our system, which is why we always ask for the last eight (8) digits of the VIN. The error has since been corrected and the fifth wheel is now registered to [redacted].
Mr. [redacted]'s concerns have been addressed in a timely manner and we do show that there was one occasion of a call that was lost which cannot be explained. The most recent concern Mr. [redacted] brought to our attention had to do with a concern regarding the wheels getting too hot and possibly damaging the wheel bearings and his request for temperature specifications. On September 301h, we sent an email to Mr. [redacted] with some information from the manufacturer of the axles and wheels, LCI, and directed Mr. [redacted] to contact them with any further wheel/rim questions.
If Mr. [redacted] is in need of any further warranty assistance, he may call our Customer Service number at 800-283-8267. We are ready and able to assist with any Jayco warrantable concerns.
Thank you for the opportunity to respond. Respectfully,
Celina . [redacted]
Director, Product Support & Consumer Affairs
Initial Consumer Rebuttal /* (3000, 11, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a technically minded person that has owned numerous recreational vehicles I find the quality of this RV unacceptable. I find the response of the dealership, the manufacture and their expert technical department appalling. The craftsmanship and assembly of this unit looks as if a untrained person assembled the RV. From misguided fasteners too improperly installed roof vents the finish of this RV is horrible compared too all my previously owned RVs costing a fraction of this units cost. Broken windows, bad brakes, stained floors, broken electrical support legs, leaking pipes, poorly installed doors and latches, Lost and confused technical personnel (aka specialist) with Jayco factory. I was told they would have to wait till they build another unit to discuss issues with mine. They don't even know their own product. We have owned fleetwood, palimino, rockwood, dutchmen, crossroads, and viking campers. All of the other campers defects combined do not approach this garbage jayco calls an RV. I have N E V ER had a warranty issue with any of the new RV's in my past 35 pears of camping. I have only had new options installed. I find their response to all these issues disgusting. I would be so ashamed of the quality of this product, but instead they act like business as usual. Most recent issue is with the battery disconnect switch. Park the RV in a shelter while my new shelter is being installed. It sit there for 3 weeks with the battery switch to the off position. When it was time to hook up and move it to its new home the battery was dead. WOW what a real winner. GARBAGE! Never had a dead battery in the 35 plus year camping...until I met Jayco. They can tell there sweet little half truths and play the innocent manufacture but his unit is J U N K! From top to bottom JUNK. We paid cash for this unit and purposely sought out to buy a jayco. What a mistake. We camp allot and we share with all our neighbors the visual proof of this junk. All I have to say is step over here and take a look. They are all amazed at the rolling wonder of J U N K! So far Pigeon Forge, Chattanooga Tennessee, Helen Georgia, Seneca SC have all gawked at it. Soon to be more. I first thought wow this dealer is bad... They don't know that much. After dealing with Jayco I realize they don't share with their dealers enough info due to the fact they don't have it. Here is the response unedited from jayco about a major issue with their axles and brakes on the N E W camper .....I did a little more research and found that if only one brake is having an issue it may be that there is an issue internally with the axle. With this they state that you should feel the trailer pulling to one side. If you think that you are still having an issue please have your dealer contact Lippert to get complete specifications on this axle. Axles are one of the items listed under the limited warranty by Jayco to be warrantied by a third party. So this is not an issue we normally cover under warranty. We let Lippert take care of the warranty on the axle............ So if you buy a N E W axle that they engineered and it falls apart good luck on your own.....not our problem ... Typical Jayco response.... This camper is less than 4 months old N O W!! They could care less. I have never had a brake or axle worked on any camper to date except this N E W Jayco. Junk. I am 50 years old. I have worked in technical maintenance since age 22. I have worked for Michelin Tire and BMW manufacturing for more than 22 year. I am very familiar with the production of products. This camper is J U N K! It follows N O standardized manufacturing process. I present teach at a technical college. From wiring location, to insulation sealant application, to hardware installation practices, to fit and finish of trim components there is no protocol to applications. I have wondered if this was a training unit teaching on how to build a RV. I will never own another JAYCO. I have reached out to you for help as an American consumer. This product should not be sold. I have spoken 20 plus times to Jayco. At first I was in denial at their efforts. I was pleasant and expected them to be SHOCKED at my issues. Instead business as usual. I feel this is a normal situation I am experiencing with this company. This is the only logical conclusion to their efforts to make correct this J U N K RV. I am tired of the run around and mis-direction of their issues found on their JAYCO J U N K. Example... Read above.... You call this axle company and fix your own issues. I can see it now. Hello Lippert axle company I need some technical help. ...Switch board... Who do you want to talk to? Technical help for my new RV axle...what a JOKE!!! That would be like me calling bosch fuel pump manufacture for my issue with my BMW. I a ready too have this resolved. This is the first step of many in getting it resolved. It begins or ends here. Thanks for your help. So why do I not except this response. It is one response of numerous still out standing. The list is long and unfolding daily. [redacted]
Final Business Response /* (4000, 13, 2015/10/28) */
We are in receipt of your letter dated October 22nd with further comments from Mr. [redacted].
The last communication with Mr. [redacted] was in September 2015 in which he had a concern with the wheels. Due to the concern being within Lippert specifications, we did recommend that he contact Lippert directly for their response and direction. They are the manufacturer of the axles and components, as well as the provider of the warranty. They have a customer service group that handles direct calls from retail customers as well as dealers. We are not aware of any current Jayco warrantable concerns.
We are sorry to hear that Mr. [redacted] feels that our product falls short of his expectations, but we do have a 2 year limited warranty and hundreds of dealers throughout the country that can assist if and when needed. We are ready and willing to fulfill our obligation under the terms of the limited warranty.
Thank you for the opportunity to respond. Respectfully
Celina [redacted]
Director, Product Support & Consumer Affairs
Final Consumer Response /* (4200, 16, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Made in America at its finest. I bought a new camper. Not a work in progress. American built with American pride. We paid cash.. don't make the same mistake. My Jayco is JUNK! How do you remove a roof vent that is installed 8 degrees out of square? The problems will never end. It is JUNK. Can you imagine a house with leaning windows? What a poor produced product. I feel the NTSB should take a safety look at this vehicle allowed to travel down US highways.

Initial Business Response /* (1000, 9, 2016/05/27) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. XXXXXXXX
Serial No.: F1WHOXXX- XXXX Jayco Eagle Fifth-Wheel 339FLQS
Dear Ms. [redacted]
Your initial letter dated May 5, 2016, and second letter,...

dated May 19, 2016, was received in our office. I apologize for the delay in response.
This letter is to advise the Revdex.com of Northern Indiana that Jayco is in the process of contacting Mrs. [redacted]. Jaye° Customer Service Account Manager, [redacted] has attempted to reach Mrs. [redacted] by phone to give further assistance. We respectfully request Mrs. [redacted] contact Mr. Britton at our toll-free number, XXX-XXX- XXXX.
Jayco will continue to monitor this matter. Thank you for the Revdex.com's patience and opportunity to respond.
Respectfully,

[redacted]
Jayco Consumer Affairs Coordinator
Final Business Response /* (1000, 12, 2016/06/02) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No, [redacted]
Serial No.: F1VVH0134 — 2015 Jayco Eagle Fifth-Wheel 339FLQS
Dear Ms. [redacted]
First and foremost, please allow Jayco to apologize to Mrs. [redacted] for any inconveniences and unpleasant experiences she may have been caused.
We have been advised that Mrs. [redacted] has been in contact with Mr. [redacted] Jayco Product Support Manager. Mr. [redacted] and Jayco are confident that all warrantable and necessary repairs have been made. Both, Mr. [redacted] and Jayco Customer Service Department, continue to be available for help in the future and may be reached at (XXX) XXX-XXXX. Please keep us informed if Mrs. [redacted] continues to have additional issues so that we can work closely with the dealer to amend those issues.
Thank you for the opportunity to respond. Jayco looks forward to continued service for our valued customer.
Respectfully,
[redacted]
Consumer Affairs Coordinator

Initial Business Response /* (1000, 6, 2017/09/25) */
,
We have received your email dated September 11, 2017 regarding our customer Mr. [redacted], Thank you for contacting us regarding his concerns and giving us the opportunity to respond.
In researching this complaint, it looks like our customer is...

awaiting a factory service appointment to be scheduled to complete repairs to the slide room and vinyl flooring. I had the pleasure to speak with Mr. [redacted] today and, unfortunately, our factory service schedule does not fit the planned use for our
customer. I am currently looking for repair facilities closer to his residence that can complete the work in a timely manner and will follow up with Mr. [redacted]once one has been found.
The most important aspect of our business is our customers. Jayco has and will continue to stand behind it's products and our customers by completing these repairs under the Jayco Motorized Limited Warranty. Mr. [redacted] can contact me directly if further assistance is required.


Initial Consumer Rebuttal /* (3000, 8, 2017/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The options provided were very limited and in all cases involved me driving the unit to a repair facility on my time and my fuel for some distance. I feel I fulfilled my part by taking the RV to a service center to do the warranty repair its now up to the local dealership and the manufacture to repair the issue. I understand that the local dealership doesn't have the knowledge to repair the unit so the three options would be for Jayco to hire a driver to drive the unit back to the factory, or send the material and a trained professional to the local dealership to do the repair or replace the entire Jayco RV with a new one. Im retiring in 2 weeks and I purchased this unit to drive south in January. its been over 4 weeks sitting at the local dealer and it has been over 8 weeks since the problem occurred. I feel Jayco responded today only because they had to as indicated by the Revdex.com and not because they had a solution. The floor is not the only issue as the slideout is not stable and is very unstable when operating it.
Final Business Response /* (4000, 10, 2017/09/28) */
We have received and reviewed our customers rebuttal response dated September 25, 2017. Thank you for contacting us regarding his concerns and giving us the opportunity to respond.
Mr. [redacted] has an appointment scheduled on Oct. 11, 2017 at [redacted] in Fulton, NY to address the warrantable items noted with Jayco.
Jayco has and will continue to stand behind it's products and our customers by completing these repairs under the Jayco Motorized Limited Warranty. Mr. [redacted] can contact me directly if further assistance is required.

Initial Business Response /* (1000, 5, 2016/08/04) */
On August 3rd Ms. [redacted] was contacted by [redacted] Jayco Customer Service Lead, regarding her concern. [redacted] explained that Jayco does not cover the warranty on the axles. She also explained that the coach is almost one year out...

of warranty. [redacted] explained that if the axle was defective from the date of manufacture the tires would have shown signs of wear prior to the third year of ownership. She provided the contact information to Ms. [redacted] for the axle manufacturer, Dexter Axle, and suggested that Ms. [redacted] contact them directly.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to [redacted] that we had only used our travel trailer for a total of three weeks over the past two years so we had not traveled enough miles to see the wear on the tire. I also explained to [redacted] that we did not fully pack our trailer and never travel with a full load so there was no reason for the axle to be bent from normal road use. In addition, while having our axle replaced, we noticed that several new Jayco's on the lot had wheels located on the same side that were visually out of alignment, indicating an axle placement problem that is coming out of the factory. I feel that Jayco should stand behind their product, it appears to be an axle problem due to incorrect installation by Jayco which is obvious as other Jayco owners are complaining on the internet and within magazines devoted to rv travel e.g. "Trailer Life". It would be a goodwill gesture by Jayco to take care of this problem rather than hide behind their limited warrantee that by the way started when we ordered the unit rather than when we received it. Nevertheless, Jayco's reputation is damaged when they do not stand behind their product nor show any interest in customer satisfaction. Their number one priority should be customer satisfaction! I expect them to reimburse us for the axle and labor to install it.
Final Business Response /* (4000, 9, 2016/08/08) */
Although Ms. [redacted]'s concern is understood, the unit does only have a two year limited warranty thru Jayco. That warranty did expire in August 2016.
Our belief is that if the axle was installed incorrectly during the manufacturing process there would have been noticeable tire wear prior to the third year of ownership. Even with the unit being "lightly used" as Ms. [redacted] has claimed, the unit did travel over [redacted] miles to Richardson's RV before it was picked up by Ms. [redacted].
Jayco's position still remains that this concern is not considered warrantable. Additional concerns regarding the matter can be directed to Dexter Axle at (XXX) XXX-XXXX for consideration.

Initial Business Response /* (1000, 5, 2016/11/23) */
This is in response to the above complaint received in our office November 21, 2016.
Jayco stands behind our two (2) year Towable Limited Warranty as published. In some instances, the requests or concerns are outside the scope of our...

Warranty. Jayco considers these requests, and may make an offer of customer good will.
Jayco remains in contact with Mr. [redacted] as we assist him in resolving this issue, as well as any warrantable issues through Apache Village, a Jayco Authorized Dealership/Service Center in Hazelwood, MO.
Thank you for this opportunity to respond. Sincerely,
[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] at Jayco contacted me and agreed to arrange service at Apache Village a Jayco Authorized Dealership. Apache Village refused to perform any Warranty service on a Jayco Trailer that wasn't purchased specifically at their dealership. I emailed
[redacted] 3 Business days ago to report this problem and have not yet received a response.
Final Consumer Response /* (2000, 9, 2016/12/01) */
[redacted] at Jayco facilitated the bed/dinette being reinforced to support two adults at Mid-State RV in Vandalia Il. I appreciate his work in resolving this issue. This case can be closed as resolved satisfactorily.

Initial Business Response /* (1000, 6, 2017/07/25) */
June 22, 2017
Revdex.com of Northern Indiana [redacted]
4011 Parnell Ave
Fort Wayne, IN XXXXX
Re: Case [redacted] G2BXXXXX
Dear Ms. [redacted]
We have received your correspondence dated July 12, 2017 regarding [redacted]. Thank you for...

contacting us regarding these concerns and giving us the opportunity to respond.
When Mr. and Mrs. [redacted] purchased their unit from Shoeder's Marine & Sport Center on April 7, 2017, Jayco provided a two year Limited Warranty. Under the terms of the warranty we will cover defects in material and workmanship that are attributable to Jayco. Warranty repairs can
be obtained by contacting a Jayco dealer and scheduling an appointment with their service center. Please keep in mind that any Jayco dealer can complete warranty repairs, the unit does not have to be taken back to the selling dealer.
If Mr. and Mrs. [redacted] have any questions regarding warranty coverage they can contact our Customer Service Team at XXX-XXX-XXXX and speak with a representative.
Respectfully, [redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 8, 2017/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have contacted BOTH business several times and nothing is done. Our camper was at [redacted] both times for the water damage and not fixed. Shoeders blames Jayco and Jayco blames [redacted] it's been a constant game between the two.
We have lost several hundreds of dollars between lost reservations and gas hauling this unit back and forth.
Final Business Response /* (4000, 10, 2017/07/28) */
[redacted] with Jayco's Customer Service Team contacted the customer and discussed repairs. He then contacted the dealer and assisted with scheduling repairs. The customer informed [redacted] that the dealer has discussed trading them into a different unit and is currently working on that as well.

Initial Business Response /* (1000, 6, 2017/06/05) */
Revdex.com of Northern Indiana [redacted]
4011 Parnell Ave
Fort Wayne, IN XXXXX
Re: Case [redacted]
Dear Ms. [redacted]
We have received your correspondence dated June 1, 2017 regarding Ms. [redacted]. Thank you for contacting...

us regarding her concerns and giving us the opportunity to respond.
When Ms. [redacted] purchased her Bungalow from Forrest Marine Trailer Sales on August 10, 2016, Jayco provided a two year Limited Warranty with her unit. The warranty details can be found in her owner's manual beginning on page ten. The warranty states "Jayco will cover the costs of having service performed at the permanent site location of the RV for the first three (3) service calls on the RV, as long as service is requested in accordance with, and within two (2) years of the start of the warranty, and as long as the semi-permanent site location is within one (1) hour travel time, round trip, from an independent, authorized dealer of Jayco." The warranty does also states that reimbursement can be issued to either the repair facility or the retail customer.
Jayco is willing to stand behind its two year Limited Warranty by covering warrantable repairs during the first two years of ownership. Ms. [redacted] can locate a Jayco repair facility in her area by visiting www.[redacted].com.
Respectfully, [redacted]
[redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2016/03/21) */
Jayco has reviewed this matter with the selling and servicing dealer, Terrell Camping Center. We believe the issues and days out of service are not as severe as reported in the [redacted] complaint. A customer often drops off their trailer without an...

appointment and a dealer will worked the trailer into the schedule. A customer may choose not to pickup the trailer until all parts have come in and repairs have been completed. That is a customer choice. However, most times the trailer is still functional and can be used until parts are available. We believe that in most instances here, the customer could have picked up the trailer and had it in their possession, until such time as parts/repairs could be completed. At this time we understand Mr. [redacted] has advised the dealer the alleged brake safety issue was found in the integrated Chevy truck system and not in their Jayco travel trailer, so this was never a Jayco warrantable issue. Terrell Camping has advised us most of the warranty repairs have been completed. There are some parts on special order, however the trailer is functional and in the customers possession. We sincerely apologize to the [redacted] for any inconveniences that have been caused to the. It was good to hear that the [redacted] family recently returned home from Florida after a successful trip in their trailer. After careful consideration, it is Jayco's position that our Jayco Towable Limited Warranty has not failed its essential purpose. While we do not recognize a replacement or refund obligation in this case, Jayco and Terrell Camping remain committed to working with the Welshes' trailer to resolve any outstanding issues. We respectfully request the [redacted] contact their dealer to make those service arrangements. They should also feel comfortable in contacting Jayco Customer Service a X-XXX-XXX-XXXX for further assistance.
Thank you for the opportunity to respond.
Sincerely,
[redacted] A. [redacted]
Consumer Affairs Manager/Towables
Initial Consumer Rebuttal /* (2000, 7, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 30, 2016/01/19) */
The Business responded to this complaint but asked that its response not to be published.
Initial Consumer Rebuttal /* (2000, 32, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have came to an...

agreeable resolution to the issues with the trailer.
Thank you, [redacted]

Initial Business Response /* (1000, 6, 2016/12/21) */
Please see attachment.
Initial Consumer Rebuttal /* (2000, 8, 2016/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/10/26) */
Ms. [redacted]
Revdex.com Complaint Department
[redacted]
Fort Wayne, IN XXXXX
Re: Case No: [redacted]
Product: 2012 Jayco White Hawk 28DSBH
VIN No: [redacted]
Dear Ms. [redacted]
Your letter...

dated October 14, 2016 was received in our office October 17, 2016. We respond accordingly.
Review of the above complaint finds Mr. [redacted] is not the first customer purchaser of this vehicle. Jayco Towable Limited Warranty, extends 24 months after the original purchaser accepts delivery from an authorized Jayco dealer, and the warranty is not transferrable to other owners. This unit was originally purchased on April 15, 2012 from Coleriain Trailer Center Inc. This means the Jayco Towable Limited Warranty for this unit expired April 15, 2014, or when sold by its original purchaser. Our Customer Service records show no inquires regarding the axel of this vehicle by the first customer purchaser, by Mr. [redacted], or by Jayco authorized service representative. Jayco has no way of knowing how many owners this trailer may have had. Given these facts, we must respectfully decline any participation in this matter. If you have any questions, I can be reached via telephone at XXX-XXX-XXXX. Thank you for your cooperation.
Sincerely,
[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 12, 2016/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Blatten disregard for your customers and for public safety! I AM DONE WITH JAYCO. I WILL NEVER PURCHASE YOUR PRODUCT AGAIN!!!!!

Initial Business Response /* (1000, 12, 2015/12/07) */
Your letter dated November 11, 2015 and your second letter dated November 26, 2015 have both been received by this office. I apologize for the delay in a response.
In review of our records and also with the servicing dealer, Camping World RV...

Sales in Longmont, Colorado, we found that Mr. [redacted]has been more than patient regarding this matter. While the parts are not of Jayco's manufacturer, and we do not control other suppliers shipments, we do find that Mr.[redacted]has had an extensive wait. It is our understanding that the jack parts shipped today, and should arrive at the dealership next week.
Jayco sincerely apologizes to Mr. [redacted] I would respectfully ask Mr. [redacted]to contact me directly at (574) 825-0602 so that we might work with him further on this matter. Our office is open Monday through Friday, 8 am — 5 pm EST. Thank you.
Sincerely,
Initial Consumer Rebuttal /* (3000, 14, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested by Gail [redacted] at Jayco, we have tried twice this morning to contact her, leaving messages both times. In the meantime, we received an email and a follow up phone call from [redacted] at Camping World advising that the jacks have been replaced with the correct part, the nose cone is being worked on, steps have been repaired and waiting to hear from Maxie Trailer regarding suspension fix. That's all well and good; however, our level of trust in this unit has been diminished greatly and we need to continue to keep all options open. We are skeptical about what the next issue will be, how long it will again be in the shop and, after the warranty expires, how much additional expense there will be. We are also very concerned that with it's present history, resale value will be compromised.
Final Consumer Response /* (2000, 32, 2016/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Not happy with their bottom line , but better than nothing .. we shall see!!! I can't promote Jayco what so ever!!
Final Business Response /* (4000, 29, 2016/03/02) */
Hello Ms. [redacted]
My apology for the delay.
Jayco is still in the process of resolution with the [redacted]
We anticipate resolution within the next two weeks.
I will advise you when this matter is completed,
Thank you,
Gail [redacted]
Consumer Affairs Manager/Jayco Towables
Jayco, Inc./Starcraft RV
574.825.0602 Office
574.825.0573 Fax