Ron Carr Roofing

Initial Business Response /* (1000, 8, 2016/07/22) */
July 22,
SENT VIA EMAIL: ***@northernindiana.Revdex.com.org
Ms*** T.King
Revdex.com Complaint Department
*** *** ***
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX – *** ***
Serial No.: F1VB–
Jayco Octane Travel Trailer T31B
Dear Ms***
Your letter dated July 7, was received in our office July 7, We respond accordinglyI apologize for the delay in response
This letter is to advise the Revdex.com of Northern Indiana that Jayco is in the process of contacting Ms***Jayco Warranty Supervisor, *** *** has attempted to reach Ms*** by phone to give further assistanceWe respectfully request Ms*** to contact Mr*** at our toll-free number, XXX-XXX-XXXX
Jayco will continue to monitor this matterThank you for the Revdex.com’s patience and opportunity to respond
Respectfully,
*** ***
Jayco Consumer Affairs Coordinator
Enclosures

Initial Business Response /* (1000, 9, 2015/10/12) */
Please see attached business response

Initial Business Response /* (1000, 5, 2017/03/02) */
Revdex.com of Northern Indiana *** ***
*** *** ***
Fort Wayne, IN XXXXX
Re: Case *** *** ***
Dear Ms***
We have received your correspondence dated February 27th regarding Ms***Thank you for contacting us
regarding Ms***’s concerns and giving us the opportunity to respond
When Ms*** purchased her unit from Camping World on January 27, Jayco provided a two year Limited Warranty with her unitJayco’s two year Limited Warranty covers substantial defects in material, components, or parts of the RV attributable to JaycoJayco will repair or replace defective material or workmanship under this Limited Warranty
Although Ms***’s warranty expired on January 27, Jayco has reviewed her request for warranty coverageThe information available indicates that the concern Ms*** has experienced is not due to defective materials or workmanship, therefore Jayco is declining to participate with coverage
If Ms*** would require technical assistance in the future she can contact the Jayco Customer Service Team at XXX-XXX-XXXX
Respectfully, *** ***
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement is incorrect and is not the reason they are rejecting our claimWe received a warranty extension from Jayco through All Seasons RV & Marine in Bend, OR because we were unable to drive the RV to the facility for the fact we had received 48+ inchees of snow and the RV was not accessibleThe are rejecting our claim as they told us we damaged the antennaThis is also falseWe were unable to lower the antenna because the handle used to lower it broke and there was therefore no way to lower the antenna fully
Final Business Response /* (4000, 9, 2017/03/03) */
This concern has been reviewed again and based on the information we have available Jayco will be standing by their original decision to decline coverageIt appears as though the antenna was not lined up correctly then lowered causing the gears to strip and break when the antenna handle was over-torqued

Initial Business Response /* (1000, 6, 2017/09/25) */
Dear Revdex.com,
Thank you for the information in this matter, we will have our customer service department contact our retail owner in the next few days to address their concerns
Thank you for your assistance
Initial Consumer Rebuttal /*
(3000, 8, 2017/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because it is the same reponse I have received for the last days!! I was suppose to hear from a general manager of customer service , that has never happened
Final Business Response /* (4000, 20, 2017/11/06) */
Dear Revdex.com,
Our retail owner has indicated that they will take the camper to the dealer in the spring so any warrantable issues may be resolved
Our customer service department will continue to work towards a positive resolution for all parties
Thank you,
Russ ***
Consumer Affairs Manager
Final Consumer Response /* (4200, 22, 2017/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to say yes but until the matter is completely resolved I cannotWe have to wait till spring nowTo have the tow measurents taken on the trailerEven tho the dealer let us take it home Thinkin they were done with our trailer for the winter and they were just waiting for JaycoSo I need this to stay active till spring time so I can be sure Jayco will keep there word to make it right Thanks

Initial Business Response /* (1000, 5, 2016/09/02) */
MsKayonda TKing
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX
VIN No.: ***
Model No: JAY FLIGHT SLX 267BHSW
Dear Ms***
This in response to your letter of August 23,
We have reviewed the above complaint and find this unit remains under Jayco Towable Limited Warranty
After speaking with Mr***, we understand he is working to resolve his issues directly with Valley RV Supercenter, the Jayco authorized dealership from which he purchased his travel trailer
Jayco remains committed to resolving issues through our Customer Service Department working directly with our customers, and with the assistance of our authorized dealershipsIf customers experience difficulty working with a particular dealership, we encourage them to contact Jayco Customer Service Department via telephone at (XXX) XXX-XXXX
Sincerely,
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (2000, 12, 2016/09/29) */
Case handled efficientlyWhile Jayco was unable to influence the dealership to address my needs, I am confident they did everything they could to address my concernsThanks for your assistance

Initial Business Response /* (1000, 10, 2015/06/24) */
This letter is in response to your letter of June 9, 2015, received in our office June 15, 2015, and we respond accordingly
First and foremost, we apologize to the *** for any inconveniences caused to them during their camping ordeal, and
while their trailer was in serviceWhile the Limited Warranty does not cover any incidental or consequential damages, it was our hope that the goodwill two month payment would help towards remedying that experience
Jayco has discussed this matter with your selling dealer, Valley RV SupercenterThe dealer confirmed that the appropriate parts were removed including the front window and corner moldings to address the leakThe dealer reported the damage was minimal and it was corrected to specificationsThe sole purpose of any warranty is to repair or replace defects in materials, components, or parts of a productWhile no manufacturer wants their customers to experience issues with their products, Jayco is proud that we offer a two-year warranty to give them piece of mind if a defect should arise
The key factor to any warranty repair is that it is handled by a Jayco authorized service center with the service experience and access to the appropriate partsJayco holds Valley RV Supercenter in high regard for their warranty serviceWe have every confidence that the repairs meet the specifications of the product and the quality of repairs our customers expect
Jayco and Valley RV Supercenter continue to be ready and willing to support our customer's warrantable needsThank you for the opportunity to respond
Sincerely,
Gail M***
Consumer Affairs Manager/Jayco Towables
Initial Consumer Rebuttal /* (3000, 12, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again Jayco refuses to admit the damage done to the value of the trailer because of the extensive warranty work due to leakage; they didn't even address the subjectWith what was done to the trailer then and the examples of very poor quality and workmanship I added to the case on 6-19, it's clear to me that they just don't careAfter all they have their moneyAs I said before, the only fair thing for Jayco to do is refund the purchase priceThey should have done that to begin withI think that this case should reflect badly on their standing with the Revdex.com

Initial Business Response /* (1000, 5, 2016/06/21) */
June 21,
SENT VIA EMAIL: ***@northernindiana.Revdex.com.org
Ms*** ** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case NoXXXXXXXX- *** ***
Serial No.: Fl RG—Jayco Pinnacle
Fifth-Wheel
Dear Ms***
Your letter dated June 7, was received in our office June 7, We respond accordingly
We are in the process of investigating this complaintFurther information is still coming inOnce we have received the information we need to make an informed response, we will respond back to you as soon as possible
Thank you in advance for your anticipated patience and understanding in this matterSincerely,
*** ***
Consumer Affairs Coordinatc.:I
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response feels like another delay tactic on the part of JaycoWe have provided pictures, certified letters, we have sent emails, made phone calls, etc***'s RV shop has been in communication with Jayco on a continuous basisWe are not sure what further information could still be coming in? We have had use of the trailer out of the last 1/monthsWe understand that the super slide continues to be an unresolved issue, even after several attempts at fixing itWe have now been told that the entire slide will have to be removed and the tracks and rivets repairedIt feels as though Jayco does not care about their workmanship, customer service, or stranding two senior citizens who were trying to live out their RV travel dreamWe are extremely sad and humiliatedWe hope this situation NEVER happens to anyone else
Final Consumer Response /* (4200, 26, 2016/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not know who *** *** isMy name is ***, and my husband is ***
We reveived a phone call from *** *** on 09/13/16, asking if we would accept months of trailer payments, reimbursement for our tires and axle alignment expensesWe agreed, as we have agreed in previous monthsWe have not received written confirmationWe have not reveived paymentWe hear verbal assurances, but no actual follow throughIt seems that every time Jayco hears from you, they remember usThank you for your assistanceIt is gteatly appreciated
This matter is still unresolved
Final Business Response /* (4000, 28, 2016/09/21) */
Dear Mrs***,
First, let me respectfully apologize for the error in your first name on our response to the Revdex.com of Northern Indiana dated September 13,
On September 13, Jayco, Inc., sent a Settlement Agreement and Release along with a cover letter with instructions, to you in regards to the time out of service for your Jayco Pinnacle Fifth-Wheel 36KPTS
If you have not yet received this, please contact me at the information provided belowI understand there has been delay in this processHowever; Jayco wanted to confirm the work and parts had been provided in the repair of your Pinnacle Fifth-Wheel
Once the Settlement Agreement and Release has been returned to our Consumer Affairs Office, we can get your settlement check processed and sent to you via certified mail
Again, our apologies for delay and our appreciation for your patience in this matter
Thank you,
*** ***

Initial Business Response /* (1000, 8, 2015/08/24) */
Your letter dated July 31, was received in our office August 10, We respond accordingly
Jayco wishes to apologize to Mr*** for the initial wrong part sent to Cenla Camping Center and subsequently the need to reorder the part
again from our supplierThere is never a good excuse for a wrong part or a delay in partsWe have verified with our supplier that the second part was shipped last week and received by the dealer on Thursday, August 13,
The dealer has advised us Mr*** came to the dealership last week and picked up the partIf Mr*** should need further assistance with the part or any warrantable issues he should please contact Jayco Customer Service so that we may get directly involvedThe customer service department can be reached at our toll free number of (800) 283-
Thank you for the opportunity to respond, Sincerely,
Gail ***
Consumer Affairs Manager/Jayco Towables
Initial Consumer Rebuttal /* (2000, 10, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have the part

Initial Business Response /* (1000, 6, 2017/07/19) */
We have received your correspondence dated July 6, regarding Mr***Thank you for contacting us regarding these concerns and giving us the opportunity to respond
Jayco was contacted by Mr***'s attorney on April 20,
regarding concerns with their unitWe have been in contact with their attorney and have requested a list of current concerns in order to move forward accordinglyA list was provided to us however we have posed additional questions that we are awaiting a response to
Jayco is willing to work with Mr***, as he has requested, to have his unit repaired under the terms of the two year Limited WarrantyIn order to move forward Mr*** will either need to contact us thru his attorney or have his attorney provide written notification to us that he is no longer representing Mr***
Mr***, or his attorney, can contact us regarding how they would like to proceed
Initial Consumer Rebuttal /* (3000, 8, 2017/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
at this time we do not have representation of our attorney, we are not aware of any questions that Jayco has regarding this complaintwe are still waiting for windows to be replaced and the slidout fixed any questions concerning the camper can be emailed to ***@bellsouth.net or contact me by phone at XXXXXXXXXX i'm available to talk and to respond to any question as we would like to have the Travel Trailer repairedticket #XXXXXXXXXXXX called Anthony a Jayco rep on October of about the ongoing problems that started in
Final Consumer Response /* (4200, 21, 2017/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the work to the camper has not been completed, the windows that have been installed for the 5th time still leak, the slide out issues still persistthe carpet has tape glue all over it where slide under belly was taped up after it was damaged by service personnelwhen the slide comes in and out glue from the tape gets all over the floor and the carpetthe service company doing the repair work for Jayco has continued to lie and stall the repairs
Final Business Response /* (4000, 26, 2017/11/06) */
Our Customer Service Team has spoke with Mr***He stated *** ** has come out to him and resealed the windowsHe states they will be taking back to Browns after Thanksgiving for the remainder of the repairs

Initial Business Response /* (1000, 9, 2016/11/09) */
Contact Name and Title: *** *** Consumer
Contact Phone: XXXXXXXXXX ***
Contact Email: ***@jayco.com
Dear Revdex.com Customer Relations Advocate:
Your letter dated October 19, was received in our office October 28,
We respond accordingly
After review of the above complaint, we find this unit remains under the Jayco Motorhome Limited Warranty, which extends months after the original purchaser accepts delivery from an authorized Jayco dealer
Jayco Customer Service Department is currently working directly with our customer, *** ***, and has scheduled the pickup of their unit to be delivered to Jayco Customer Service Department in Middlebury, IN., to resolve this issue
Thank you for your patience and cooperation as we work to resolve this matterSincerely,
*** ***
Director of Consumer Affairs
Initial Consumer Rebuttal /* (3000, 11, 2016/11/10) */
Jayco would not accept our request to return the motorhome for a full refundThe roof is leaking and we could not get a Jayco dealer to work on it properly here in NYThis is why Jayco is sending someone here to NY to take the motorhome back to Indiana where it was builtUnfortunately the motorhome is still sitting in our yard to date being rained on and we feel that it's just causing so much more damage to the motorhomeWe feel that we have no choice but to have Jayco come out and get the motorhomeHowever, we feel that we should just get our money back as it has been nothing but a lemon since the day we drove it off the lotWe bought this for a retirement home and we have not been able to use it between being in and out of the service garages and now we cannot take it on our dream retirement trip because of the major problem with water coming in on the roof and down the wallsEven if they fix the leak, there is "Permanent" water damage and we feel that we should not have to settle for a damaged vehicleSo in closing, we still have a motorhome leaking in bad weather and just a promise from Jayco that they are sending someone out to pick upThis is not resolved to our satisfaction as we still don't know what Jayco is planning on doing as THEY HAVE NOT SCHEDULED pickupThank you for your continue follow up on our complaint
*** ***
Final Business Response /* (4000, 13, 2016/11/14) */
I spoke to Mr*** *** around AM Monday and understand his RV was removed from his property the evening of Thursday and brought to Jayco service shop for repairs

Initial Business Response /* (1000, 8, 2015/10/29) */
October 28,
Revdex.com Complaint Department Parnell Ave
Fort Wayne, IN
Re: Case No***— *** ***
Serial No.: Fl 1D— Jayco Jay Flight Bungalow Travel Trailer
Dear Ms***:
Your letter dated October 7,
2015, was received in our office October 13, We respond accordingly
Jayco was in contact with Mr*** last weekJayco has put in an order for two parts to be sent to Mr*** as a one-time goodwill gestureThe selling dealer, Ocean RV Center, has advised Mr*** how best to work with them in the future for serviceWe are confident that with Mr***'s cooperation, he will be able to get warranty and parts service from his dealer moving forward
Thank you for the opportunity to respondSincerely,
Gail ***
Consumer Affairs Manager/Jayco Towables
Initial Consumer Rebuttal /* (3000, 11, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
JAYCO AGREED TO SEND ME THE PART I REQUESTED.THEY SENT ME THE WRONG PART TODAY.JOSH,AT JAYCO WAS TO BUSY TO TALK TO ME TODAY-10/29/2015,LEFT MESSAGE TO CALL ME BACK
Final Business Response /* (4000, 13, 2015/11/06) */
Your letter dated November 2, 2015, was received in our office November 5, We respond accordingly
Our records show that Mr*** made contact on October 29, 2015, to report that one of the two parts sent to him was incorrectA Jayco rep did contact Mr*** after his October 29th contact, and requested a picture of the trimMr*** provided pictures on October 30, The Jayco rep ordered the correct piece of trim on October 30, 2015, and trim was shipped November 2, and delivered by UPS today, 11:am, UPS tracking No***, to Mr***’s front doorWe regret any delay in this matter and thank Mr*** for his patience and cooperation in this matter
Sincerely,
Gail A.***
Consumer Affairs Manager/Jayco Towables
Final Consumer Response /* (2000, 17, 2015/11/17) */
Part delivered see tracking receipt

Initial Business Response /* (1000, 8, 2017/06/02) */
June 2,
Revdex.com of Northern Indiana *** ***
*** *** ***
Fort Wayne, IN XXXXX
Re: Case *** *** G1TXXXXX
Dear Ms***
We have received your correspondence dated June 2, regarding Mr***Thank you for
contacting us regarding Mr***' concerns and giving us the opportunity to respond
Our Customer Service Team has been in contact with Mr*** regarding his concernsThey have also contacted the repair facility to discuss repair completion for Mr***We believe the repair process is moving forward and repairs will be completed to his satisfaction
Respectfully, *** ***
*** ***
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2016/06/24) */
June 24,
SENT VIA EMAIL: ***@northernindiana.Revdex.com.org
Ms*** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX — *** ***
Serial No.: F1TV—Jayco Jay Flight Travel
Trailer
Dear Ms***
Your letter dated June 21, was received in our office June 21, We respond accordingly
First we would like to apclogize to Mr*** for any of the inconvenience he expressed in his letterJayca,Customer service has made several attempts to contact Mr*** regarding his travel trailerWe ask that Mr*** please contact *** *** Customer Service Supervisor, at (XXX) XXX-XXXXJayco looks forward to working with Mr*** to completing this matter to his satisfaction
Thank you for your patience and cooperation in this matterSincerely,
,& 0,
*** ***
Consumer Affairs Coordinatcr
Final Business Response /* (1000, 7, 2016/06/28) */
June 28,
SENT VIA EMAIL: ***@northemindiana.Revdex.com.org
Ms*** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No: *** *** ***
Serial No.: F1TVXXXX XXXX Jayco Jay Flight Travel Trailer
Dear MsKing:
Your letter is in follto our previous response, dated June 24,
Jayco has arranged for Mr*** to have repairs completed on his travel trailerIf Mr*** should need further assistance, we encourage him to continue communication with *** *** Customer Service Supervisor, at our toll free number of (XXX) XXX- XXXX
Thank you for your patience and cooperation in this matterSincerely,
*** ***
Consumer Affairs Coordinator

Initial Business Response /* (1000, 5, 2017/01/11) */
January 11,
Revdex.com of Norther Indiana *** ***
*** *** ***
Fort Wayne, IN XXXXX
Re: Case *** ***, ***
Dear Ms***
Jayco received your correspondence on January 6, regarding *** ***We appreciate
you giving us the opportunity to respond to Ms***’s concerns
When Ms*** purchased her unit from Camping World RV Sales on May 20, Jayco provided a two year Limited Warranty with her unitThis warranty is valid thru May 20, Jayco’s two year Limited Warranty covers substantial defects in material, components, or parts of the RV attributable to JaycoJayco will repair or replace defective material or workmanship under this Limited Warranty
There are a couple of options for obtaining warranty serviceOne option is to contact an independent, authorized Jayco dealer and schedule an appointment for repairsA second option is contact Jayco directly and request an appointment for repairs at our factory service center located in Middlebury, IndianaIn either instance Jayco will cover warrantable repairs due to defective material or workmanship
Respectfully, *** ***
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Taking it to an RV sales dealer to try to fix something that was manufactured wrong from the beginning is impossible, not only are these not minor defects they are safety issues from electrical to the carbon monoxide detector fail to the slide thatvwas going to discharge from the unitCausing injury or death, how do you make things level after they've been built unlevel from top to bottom without star5ing from scratch this isnt a possibility according to the warrantyLeaving the dealers to make up stuff to cover there time as I mentioned I have had several Dealers and manufacturers look at this trailer.and all agreed that the warranty will run out before the problems are fixedI believe that Jayco is in violation of warranty fraud an are blatently involved in time delaying antics as indicated by 100' of reviews and I believe this is where the Whistleblower statute comes into play We tried to do everything that Jayco asked us to do in reference to these repairs, the dealers we have taken it to are frustrated that they can't fix something again that was not made correctly and then of course the parts are ordered wrong or sent wrong delay delay delay this response is their standard answerbut it goes further than there form letterclearly they did not take the time or check out what is happening here, that's bad business as I said ive consulted my attorney who has looked into this and agrees there's just bad business going on hereclearly they don't understand that this trailer was not built correctly from warped panel to panel and in betweenIt is impossible and ludicrous to ask a dealership to do what they are not trained to do.and I'm not going to go awayI spent *** on a junk rv I'll spend that and more if need be to expose this business for what it is I have taped conversations and videos of jayco staff and a safety inspection that we paid for.I will contact every media source with this.Again I am spending the time to help others in not making the same mistakeIf they would like to send out trained manufacturers to Meridian Idaho to build us a safe and non defective rv then the warranty might be useful.the dealers would not have to put bandaids on the defects,as they arelate also at a loss of what to do as we all are.to quote *** at bish's this is the worst he had ever seen.and jayco is not about to admit they built an rv this unsafe.there answers always standard form.in all the calls I've made to them not once did anyone contact me with a solution ..they ignored us and it appears they still are.jayco has all this info from the dealers but they clearly do not care.and that's not ok
Final Consumer Response /* (4200, 11, 2017/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With all due respect and as previously relayed to not only Miss Cox but ten other Jayco employees , it appears youre adding insult to injury and not applying good business practicesMiss *** keeps referring to the LIMITED warranty which I have read countless times,what seems to get lost in translation and not because I haven't RELAYED I have,we bought a brand new unit and for almost years this brand new unit has been in and out of dealers doing exactly what Miss Cox has referred to which is trying to utilize my limited warranty .doing exactly what was instructed of me to do ,here again is a sample scenario...when unit is taken in for a multiple of issues The parts are ordered wrong the parts are sent wrong they can't put the parts in because the trailers built wrong and sometimes they try to an the unit comes back with even more problems caused by the Limited amount that can be done without starting over from scratch.when my unit comes back with more problems,and as the limited warranty States , we contact the company and when contacting Jayco in reference to the additional problems caused by the limited resources and experience of the dealerships more than once I've Been Told .that additional problems caused by the dealership is not jayco's problem but between me and the dealership And yet each customer service rep and management staff in Middlebury Indiana have been very clear in telling me the only option I had was to take it to the dealers in my area , that was my only option , certainly creates a catch-It appears??? when this nightmare first begin in June of my husband suggested during a conference call with customer service rep *** that we would at that time be willing to travel to Middlebury Indiana .and speaking with three customer reps Which is how it's done in an escalation call usually with more tact .crs manager told me that was just something they jayconly neverd .and my only option .good or bad was to continue to take it to these dealers and we didMaking it bad for everybody but Jayco, example frame on front and back warped put in shop to fix front one month later we get unit back because its not sealed correctly or put in correct position we get the unit back the frame still warped and now the roof leaks and we're told and given paper stating Jayco doesn't cover the leaking roof it was our responsibility as it was a maintenance issue .dealer goes ahead and does the maintenance on roof for the simple fact we're both in a rotten positionthey do what they can and when something else breaks it has to be the customers problem??? and being in business in town they want to maintain a good reputation Most people do not have the relationship that we've formed over year-and-a-half both stuck and the dealers also know I've done my homework So they do the maintenance on the roof out of courtesy and yet the roof still leaks meaning the frame wasn't done right and they can't do it right so the limited warranty just got more limited this is one example out of hundredsAnd relayed to customer service reps and management at Jayco .At the time we purchased this unit we did so for one reason my husband's failing health owning several rvs we anticipated a new unit would just need regular maintenance ,and minimalize stress During treatments out of state, I have Relayed and complied with Jayconow I'm to drive cross-country from Idaho to Indiana thru winter storms or Spring storms with my sick husband so you guys can fix what no one else has been able to and I'm to trust now you will because I wont go away ..and you offered to pay my fuel.really? again an insultIve spoke with several of your former techs , each one has different responsibilities in the manufacturing of Jayco units as they relayed to us."must be one of the trailers put together the day after Super Bowl.they chuckled they said sometimes you build a good one sometimes well it's your last day on the job my neighbor has decided not to buy a Jayco after seeing the way we've been treated even though he did Find a unit he liked we can go back and forth all it's doing is causing great stress for me at a time my attention should be with my husband you're plan is to have a Transport company not affiliated haul trailer down and I'm supposed to do this in good faith .does that make sense after all the loss we have incurred .after the Electrical fire which had I not been on the couch in the trailer instead of the back room with my husband could have possibly been fatal the alarms did not go off I was told because I didn't put new batteries in them we change the batteries they still don't work the carbon monoxide detector decorative only not hooked up Ive sent pictures before but I will send one of the electrical outlets .the room filled with smoke.and I thought theslide detaching in route was the worst thing we do not feel safe in this unit and will never feel safe in this unit it's warped it's half screwed more stapled the cupboards are coming down from the ceiling it just gets Staples back up till next time, that great bumper to bumper warranty gets people in the doors that's just marketing after that its less than Limited And than its overdelay delay delay Your responses are very insultin and cliche I've been in business a long time manufacturing and distributing we've owned businesses we are college-educated I've trained Fortune companies on customer service techniques and quality assuranceAnd after almost years a form letter of little value to all including JaycoMisrepresentation at what cost? .when and if you decide to stand behind what is a fact and either replace it with a unit that is safe and comparable and inspected by someone I can trustI have no questions as your letter stated .I also do not have an erasor.....big enough to forget this nightmare t but I will choose to have a company inspect anything going forward as you have demonstrated zero regard to the facts or safety and that's not okayyou're clearly representing the best interests of this issue is not worthy of moreJayco or Thor Industries have a responsibility hereEither in or out of a courtroom .now between Cancer Treatments doctors appointments etcthis is what you offerI used to think that we just got a bad trailer and that happensBut refusal to even listen or see what's been going on for year-and-a-half with the limited warrantyeverything that has been relayed to me.I either have recorded it at The time or written it downI've become an expert on trailer Manufacturing from the underbelly to the roof and in between I have been to dealership after dealership and model after model even after owning rvs I've read your limited warranty so many times I could probably recite it I've done my research Maybe I should have done it more thorough prior to the purchase but again I had priorities my husband's health and your guarantee shame on mesince chimo treatment continues I'll have some extra time I'll take a few pictures and send them to you I've taken a hundred and fifty-six pictures two different times and sent to different csr apparently you don't keep files for longclearly not a file worthy issue.I'm an old lady who loves to go hands and knees over and over and you want me to drive to Middlebury???? we need to come up with a better solution as I stated before I'm insulted and I'm *** trailer poor We traded in a great RVs it was just a few years older a brand new Harley-Davidson FXR police bike gone In the beginning I questioned whether I was being unreasonablePerhaps I was asking too much in a new rv I know now that's not so and the reason I've researched Ive talked to people to dealers I couldn't trade this in if I wanted to.as you know???? dealers look at all these important things like slides and underbellies and electrical fires fake wood coming off showers that aren't affixed and level stripping down the wall countertops coming up times refrigerator is not working the trim around outside can't be redone ??and hang or gone flooring furniture fell apart literaly screens will not fit because windows cut wrong closets countertops cupboards coming loose From ceilings all wood is particle board, wallpapers coming up everywhere and behind the couches and chairs they didn't even put it on .why bother right?.my husband is and sick and if this has any more impact on him it'son you..the difference between your Marketing and mine is the truth I'll be able to back it up in the form of a rv kindadon't get me wrong a field trip to Indiana in the middle of winter sounds like a lot of fun but I gotta pass .you think it's sarcasm it's notits embarassment feel like I've been repeating myself for years and this is The Logical solution really??? I do Apologize if I have offended sleep evades me lately
Final Business Response /* (4000, 13, 2017/02/02) */
January 17,
Revdex.com of Northern Indiana *** ***
*** *** ***
Fort Wayne, IN XXXXX
Re: Case *** ***, ***
Dear Ms***
We have received your correspondence dated January 13, with additional concerns from Ms***We appreciate you forwarding this information to us for review and response
As previously relayed to Ms***, her unit is covered under Jayco's two year Limited Warranty thru May 20, Jayco will repair or replace defective material or workmanship under the terms of this Limited Warranty
Jayco is willing to transport Ms***'s unit, at its expense, to our factory service center located in Middlebury, Indiana for inspection and warrantable repairsJayco would then like Ms*** to pick her unit up at our factory service center in Middlebury, Indiana after repairs have been completedThis will give Ms*** an opportunity to inspect the unit and speak directly with the staff who completed the repairsJayco would reimburse Ms***'s fuel expense from and to her home
Ms*** can contact our Customer Service Team at XXX-XXX-XXXX to schedule an appointment for inspection and warrantable repairs
Respectfully, *** ***
*** ***
Consumer Affairs Manager

Initial Business Response /* (1000, 6, 2017/08/22) */
Re: Case # *** *** ***
Dear Ms***
We have received your correspondence dated August 11, regarding *** ***Thank you for contacting us regarding these concerns and giving us the opportunity to respond
When Mr***
purchased his unit from Gillette’s Interstate RV on August 15, 2015, Jayco provided a two year Limited WarrantyThe details for this warranty can be found beginning on page 1-of the Jay Feather Owner’s Manual that was provided with Mr***’s purchaseThe two year Limited Warranty covers defects in material or workmanship that are attributable to JaycoIt also states that the warranty does not cover any part of the RV that is warranted by another entity
Although the axle and tire warranties are handled by other companies, Jayco has offered to schedule a factory service appointment to have the unit inspected and warrantable defects repairedMr***’s dissatisfaction with the scheduling lead time is understood, however our
factory service center does schedule appointments well in advance due to high demand for factory service workAppointments are scheduled for warranty repairs, maintenance, insurance, and other various items
If Mr*** is interested in scheduling an appointment for inspection and warranty repairs he can do so by contacting our Customer Service Team at XXX-XXX-XXXX and speaking to a representative
Respectfully, *** ***
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 8, 2017/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure why Jayco is throwing out the year warranty line? This has been a problem sine August 15th Within weeks of purchase, I took a trip to Wyoming for mule deer huntWe got back to Rochester MNand noticed that the left rear tire had the steel cords showing, and the left front had worn smooth about inch on the insideI had to buy a tire to get home as the unit didn't come with a spareWhen I got home I took the unit back to Gillett where I bought it from and they kept my unit for monthsAll they did was replace the tires in questionIt took Jayco months to reimburse me for the tire I had to buy weeks after I bought the unitThe service manager *** *** also told me they reached out to Dexter, (the axle company).I found out later from Jayco, that Gillett DID NOT reach out to Dexter, claiming Jayco would have HAD to open a ticket on their end for that to happenApril was our first camping trip of the seasonAfter towing the camper approximately miles over short trips, I found the tires wearing exactly the same wayAt that point I reached out to Jayco againI( wanted the unit to go to the factory to be looked at: Jayco said it will be months before we can look at it? No concern, in my opinion about what was happening to me and our NEW CAMPERI told Jayco that my unit was NOT going back to Gillett because of my negative experience with their service departmentInstead, Jayco told me to take the unit to Haylett in Coldwater, MIMy experience with Haylett was AWESOMEThe folks there are very knowledgeable, and professionalI WISH I WOULD HAVE BOUGHT MY UNIT FROM THEM TO BEGIN WITH...NOWHaylett had my unit just over daysI knew going in they were busy, being end of seasonJayco authorized the replacement of both axles and all tires.I got the unit back mid-October after the work was completedMay was out first trip of the seasonWe took a short trip for the weekend, approximately, miles round tripA month later took another short trip, approximately, milesLast month we took another short trip, approximately miles againSo, approximately 325-miles later, the tires are doing the exact same thingI had to buy a tire over the last weekend in order to use the unitThis time the tires wore out WAY FASTER than the first time? Whatever is going on, replacing the axles made this set of tires wear out considerably quicker, with only a few hundred miles on themI called Jayco and spoke to *** a couple of weeks ago in the customer complaint department.After explaining to him my problem, his lack of concern for this ongoing issue really upset meI asked to speak to his managerThat was August 11th The manager is *** *** Today is August 23rd and I have heard NOTHING from Jayco, until a copy of this letter, explaining my year warranty? Really? You can see by the letter they sent you, shows their lack of customer concernDoesn't take long on the internet to find people all over who are having the exact issue over the last 3-yearsInstead of acknowledging, yes, there is an issue, they are hiding behind the letter they sent youThere has been tires replaced by Jayco and out of my pocket since I bought this unit NEW August 2015.I am not going to accept anything short of the problem being resolved, or Jayco buying the unit backI am calling Haylett today to schedule an appointment, as I am not waiting until January for Jayco to look at atI'm not looking to line jump Jayco's service schedule, however, one would think this ongoing issue would take some kind of priorityNot even an offer to SQUEEZE it inI am very upset with this entire issue and my patience is wearing thinI have made or monthly payments on the unit while it was in dealer possessionI am holding up my end in making the paymentsI expect Jayco to do the same, without question
Final Consumer Response /* (4200, 12, 2017/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This changes nothingI don't have any choice in scheduling an appointmentI have contacted Haylett to schedule an appointment, I have also spoken to a Lemon Law AttorneyTo date, still haven't heard from from The claim department manager who was supposed to have given me a call, or at least that's what the customer complaint department told me on August 11th It seems to me, that if they were truly concerned about the campers issues, I would have gotten that callAt this point I am not surprised I haven't, given how they have responded so farBack to Haylett RV it goes...we'll see what happens next
Final Business Response /* (4000, 14, 2017/09/06) */
Thank you for informing us that an appointment has been scheduled with Haylett RV for repairs
Again, please contact our Customer Service Team at XXX-XXX-XXXX if you have any additional questions or require assistance in the future
Thank you

Initial Business Response /* (1000, 5, 2017/02/06) */
Revdex.com of Northern Indiana *** ***
*** *** ***
Fort Wayne, IN XXXXX
Re: Case *** ***, ***
Dear Ms***
Jayco received your correspondence on January 25, regarding *** ***We appreciate you giving us the
opportunity to respond to Mr***’s concerns
When Mr*** purchased his unit from Broadmoor RV on November 13, Jayco provided
a two year Limited Warranty with his unitThis warranty is valid thru November 13, Jayco’s two year Limited Warranty covers substantial defects in material, components, or parts of the RV attributable to JaycoJayco will repair or replace defective material or workmanship under this Limited Warranty
Mike Mobley with the Jayco Customer Service Team has been in contact with *** at Sierra
RV regarding Mr***’s unitBased on the information provided by *** the only outstanding warranty repair is a bent sofa braceThat repair was recently authorized
If Mr*** has any additional questions regarding warranty repairs he can contact the Jayco Customer Service Team at XXX-XXX-XXXXAny of the team members will be able to assist him
Respectfully, *** ***
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My biggest issue is that Jayco does not stand by their warranty, and can't force any dealership who carries their product to perform the repairsWhen we purchased the trailer, we were informed by Jayco that any Jayco dealership would complete warranty repairWe have had nothing but problems getting warranty repair completed at our local Jayco dealershipOur local dealership refused to provide warranty serviceAfter I argued with our dealership they agreed to fix issues per visitOur local dealership has refused to perform any cosmetic warranty repairs such as trim coming off the walls and ceilingI have been dealing with warranty issues for the past months and have to take my trailer in twice, and 3rd time for repairs in the near futureWe have been unable to use our trailer for the past months because it has been in and out of the shopI don't understand why we couldn't have had all warranty issues completed in one tripThey originally installed a rusted gas tank on the toy haulerI used that fuel station a couple of times to fill my ATV and generator up and noticed the gas I was putting in my ATV and generator was rust coloredBecause I didn't notice it for awhile, I have been running rust contaminated fuel through my ATV and generator (not sure what the affects of that will be)We do have a sofa brace on order, and it has been on order for almost a month now, and it still has not been shippedWe have received warranty work because I had to fight for it at our local dealership, and Jayco couldn't help at allI have got the run around from JaycoI want the trailer fixed and want to be able to use itAt this point, the local dealership is refusing to perform cosmetic warranty repairs that need to be fixed, and I'm unsure what the fallout will be from fueling my ATV and generator with the rust contaminated fuel (because Jayco installed a rusted fuel station on the toy hauler)
Final Business Response /* (4000, 12, 2017/02/24) */
Jayco dealers are independent facilities that are not owned nor operated by Jayco, therefore we do not have control over their service center or schedulingJayco is willing to stand behind the two year Limited Warranty by covering warrantable repairsIf the Jayco facility in your area is unable to perform repairs to your satisfaction you can contact another local Jayco facility or your selling dealer to schedule an appointment
If you have any additional questions or concerns please feel free to contact our Customer Service Team at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/06/09) */
June 9,
SENT VIA EMAIL: ***@northernindiana.Revdex.com.org
Ms*** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No*** *** ***
Serial No.: F1LX—Jayco Eagle Premier
Fifth-Wheel
Dear Ms***
This letter is in response to your initial letter dated and received in our office May 26, We respond accordingly
Mr*** has been in communication with Jayco Service Representative, *** *** regarding his sofa issueAuthorization has been approved for Mr*** replacement sofa to be orderedSince Mr, *** is relocating for work in approximately three weeks; Ms*** and Mr*** have discussed and agreed to him waiting to place the order once he has chosen a dealership in the Tampa, Florida areaMs*** has provided him with a list of Jayco dealerships in that area to choose at his discretion
If Mr*** should need further assistance with the part or any warrantable issues, he should please continue contact with Jayco Customer Service at our toll free number at (XXX) XXX-XXXX
Thank you for the opportunity to respondSincerely,
***
Consumer Affairs Coordinator

Initial Business Response /* (1000, 5, 2017/04/24) */
April 24, 2017
Revdex.com of Northern Indiana [redacted]
4011 Parnell Ave
Fort Wayne, IN 46805
Re: Case # [redacted]
Dear Ms. [redacted]
We have received your correspondence dated April 10, 2017 regarding Mr. [redacted]....

Thank you for contacting us regarding his concerns and giving us the opportunity to respond.
We have reviewed the information Mr. [redacted] provided to you. The materials used to manufacture his unit are the same materials used to manufacture other units of the same model and similar models at that time. The materials meet standards provided for our manufacturing process. Therefore, Jayco will be declining to participate with repairs on Mr. [redacted]’s unit.
Respectfully, [redacted]
Angela [redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the materials used to build my unit meet Jayco's standards and the unit basically fell apart after a flat tire, Jayco is saying that their standards are quite low and it expects (and accepts) this type of failure in other units as well. This is unacceptable to me and I am sure it will be unacceptable to others who sustain such damage. A unit such as mine should be able to sustain a flat tire without suffering hundreds of dollars in damages. If however, Jayco is able to admit that this type of failure in an anomaly and fix it, I would have more faith in the quality of their overall product. I hope they strive for more than mediocrity in making their product. And I hope they strive for more than mediocrity in their customer service.
Final Business Response /* (4000, 9, 2017/05/01) */
Revdex.com of Northern Indiana [redacted]
4011 Parnell Ave
Fort Wayne, IN 46805
Re: Case # [redacted]
Dear Ms. [redacted],
We have received your correspondence on April 25, 2017 regarding Mr. [redacted]'s reaction to our initial response. Thank you for contacting us and giving us the opportunity to respond.
When Mr. [redacted] purchased his unit from Fretz RV on July 25, 2013 Jayco provided a two year Limited Warranty with the unit. That warranty has since expired on July 25, 2015. Under the terms of the two year Limited Warranty Jayco covers materials and workmanship attributable to the manufacturing process. With that being said, page 1-10 of the Jayco Owner's Manual does specifically state that "damage resulting from tire wear or tire failure" is not covered under the terms of the two year Limited Warranty.
Based on the terms of the Limited Warranty and due to the fact that the unit has been out of warranty for an extended period of time, Jayco is declining to participate with Mr. [redacted]'s request.
Respectfully, [redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear Ms. [redacted]:
Your letter dated July 10, 2015 was received in our office July 13, 2015. We respond accordingly.
This office has been informed that representatives of Jayco are in communication with [redacted] and Mr. [redacted]. Those...

discussions are continuing and we will advise further once a final determination has been made.
Thank you.
Sincerely,
Gail [redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still in discussions with Jayco . there has not been a resolution at this time .
Final Consumer Response /* (2000, 12, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we have tentatively excepted their resolution . but we feel we should not have to pay 3,100 dollars to receive a replacement trailer . it is also a tentative agreement . it will be based solely on the condition of the replacement trailer . if we have as many problems with this replacement trailer we will be demanding our money back in full.
Final Business Response /* (4000, 10, 2015/08/06) */
This letter is in follow-up to our previous response dated July 23, 2015.
Jayco has been advised by [redacted] that Mr. [redacted] has accepted an offer made on behalf of Jayco and [redacted]. Therefore we believe this matter has been resolved.
Thank you.
Sincerely,
Gail [redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2016/09/14) */
We have reviewed Mr. [redacted]'s complaint that was submitted to you on September 11, 2016. Mr. [redacted] purchased his unit from Sellers RV Center in July of 2011. Jayco provided a two year Limited Warranty with the unit at that time. That...

warranty has since expired in July of 2013. Our records do not indicate that Jayco has been contacted by a repair facility nor Mr. [redacted] during the five years that he has owned his unit until now. It is impossible for us to know what repairs and/or modifications have been made to the unit during that time which may have contributed to the concern he is currently facing. Therefore, Jayco will be declining to participate with his request.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Would like to firstly point out that the Unit was purchased from Western RV Red Deer, AB CANADA on October 9,2014 (see bill of sale attached in documentsAMVIC.pdf pg 2. I would appreciate an effort be made from Jayco Inc. before just sending responses. I find it disheartening that Jayco Inc. would not even look into the issues and emails I have sent to them as well as the notes made from my two telephone calls with Dana (September 8, 2016 12:04pm and September 13, 2016 12:51pm) in their Warranty and Technical Services department. I also find unfortunate that more effort wasn't put into the response to my concerns while only making note to the Warranty period included in the unit. It would seem that Jayco Inc. is only prepared to work with their customers and stand by their product if it is during the warranty period and do not guarantee their workmanship or product after two years. It is comical that on the Jayco Website noting what the Jayco Difference is and Quality (Unmatched Engineering Practices and Superior Construction Materials and Processes) is noted as the first point. Anyone with half a functional brain can tell you that screwing 1" screws into 1/8" paneling with wires behind it would NOT be considered Superior construction materials and processes. I forwarded the email I received from Jayco's dealer to Jayco Inc. indicating that it is a manufacturing issue why the wires were melted (see attachments). There is also an issue with the outside speakers cutting out which I would ALSO assume would be from poor construction and maybe another issue that is hiding, waiting to ignite the trailer and harm or kill me and my family. I would suggest that Jayco Inc. do some research, contact Western RV Red Deer and determine what repairs/modifications have been made to the unit as it is there currently getting numerous other items addressed UNDER THE ONLY THING JAYCO INC. SEEMS TO STAND BEHIND, ITS LIMITED WARRANTY. If further pictures are required of the electrical issues including that knot tied into the wires for some reason, please let me know. I look to getting this resolved. Regards, [redacted]
Final Consumer Response /* (4200, 12, 2016/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response will fix the known issue of the wiring however your dealer is not able to determine why the outside speakers cut in and out and since they are unable to replicate they will not look into the issue. Similar scenario as to the wiring issue in the fact that I had to find the issue and show them. Jayco Inc.s lack of concern to the safety of its customers is unacceptable especially when you point out that since it is within the warranty period is the reason you will fix it. I will contact a lawyer and get their thoughts on the matter.
Final Business Response /* (4000, 10, 2016/09/20) */
We would like to start by apologizing for the confusion created by our initial response. Surprisingly, there are two customers registered in our system with the same name in Alberta, Canada. When the request was submitted to us without a VIN we searched our system by last name. When we received a match we did not search farther to verify you were the only customer with your name. We again apologize for our error.
As you are aware, Jayco provided a two year Limited Warranty with your unit when it was purchased. That warranty does not expire until October of 2016. Jayco does strive for customer satisfaction and a quality unit that is user friendly. Unfortunately, we do occasionally encounter defects due to the manufacturing process. Those defects are then repaired under the terms of the two year Limited Warranty. Your Jayco dealer will contact our Customer Service Team if they have any questions or require assistance with the repairs.