Ron Baker Chevrolet/Isuzu

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Today it is 5/4/16, however the work is still not complete.  My initial visit was on 2/22/16!!! This is unacceptable.  Due to this horrible customer service experience,  I would like the dealer to provide 3 oil and filter changes with tire rotations for my vehicle.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Why would I refuse to sign an agreement that offered a refund but that's beyond the point. The car buying experience at the dealership has been excellent. The car itself has been excellent with no problems. So without this small glitch in the contract, I recommend this dealership to potential buyers. 
 
My address changed. Please send the check to:
[redacted] 
[redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Can you please provide me your email? 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The car never made a noise before I had took it in to have work [redacted]e on it. And I am Being offered a rebate. This rebate is for a new vehicle and I can't afford a new vehicle.  If I could have a different car with the same monthly payments I have now then I wouldn't mind.  
 
I would like a phone number with the name of an actual person who I can speak to.  Please give me a call at [redacted].

Ms. * purchased a 2015 Chevrolet Equinox on May 1, 2015. Ms. * purchased this vehicle with a 5 day option contract seeking her own financial banks funding, Navy Federal Credit Union. Ms. * returned to the dealership only to notify us that she was declined by her own bank do to credit performance...

and other issues that are private. Therefore, the finance department at Ron Baker Chevrolet reached out to multiple financing institutions to secure financing as the original contract was written for Ms. *'s purchase. The financing that was secure and approved based on the original contract was also based on the current employment status and other current financial statuses that Ms. * presented to the dealership on the credit application on May 1st, 2015 which she did SIGN a credit application for processing. The financial institution that approved the loan for Ms. * conducted a final welcome call and financial verification process to Ms. * only to discover that Ms. *'s situation had changed. Originally, Ms. * was employed with the US Navy, which Ron Baker Chevrolet has the up most respect and pride for being in a military town here in San Diego, however she informed the bank representative during this call that she "quit" to become a student. At that time the bank would not provide financing to Ms. * since she no longer had a secure source of income.Mr. [redacted], Ron Baker Chevrolet's Finance Director of 18 years, contacted Ms. * promptly upon notification of this news from the possible financing bank to come to the dealership to discuss this matter privately. When Ms. * arrived Mr. [redacted] tried to consult Ms. * of the financial situation and discuss possible solutions; co-signer, other income, or other bank options of her own. Ms. * denied all solutions explained that she was denied by all other banking opportunities and did not have a option for a co-signer. At this point there was no other option but for Ron Baker Chevrolet to resend the contract do to lack of financing options. Ms. * left upset in the vehicle that would have been her trade in on the original contract but was returned to her (in the same condition) at the time we that we  exhausted all financing opportunities above.
About an hour or so, Ms. *'s and her "boyfriend" (in military uniform) came back to Ron Baker Chevrolet to discuss matters further with Mr. [redacted]. Immediately Ms. C's boyfriend became very aggressive and confrontational using profanity next to our customer lounge and children's play area causing a complete disturbance of the area. Mr. [redacted] asked both Ms. * and her boyfriend multiple times to refrain from using aggressive behavior and profanity however he did not do so. At that point Mr. [redacted] asked them both to leave the premise.  
Unfortunately Ron Baker Chevrolet could not obtain financing for Ms. * at this time but hopes possibly obtain her business and secure her as a customer in the future under different financial circumstances. Again, Ron Baker Chevrolet goes above and beyond to facilitate and maintain customers, especially the military and their families. That is why we pride ourselves in our new tag line, "Come Join the Family!"
Sincerely,
[redacted]
President

If reference to the above complaint:
The service contract and the Gap have been cancelled with the providers and the refunds will be coming. As the customer stated, [redacted] at RonBaker Chevrolet told them it takes 4 to 8 weeks. It has only been 4 weeks so they will be arriving. We are at the...

mercy of the GAP and service contract companies. We are not the company holding the poilcy.As for the XLILON, it was installed on the customers vehicle on repair order #[redacted]  dated 12-26-2014. We did other work to the purchased vehicle at the same time so we provided the customer with a rental car at no charge.
So to sum up the consumer complaint, the GAP and service contract refunds are being processed by the respective companies and as soon as we get them we will send the customer a check. The XZILON was installed per the customers rerquest.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Thank you for your response, however, if Ron Baker Chevrolet is not responsible for the length of time of repairs and subpar workmanship, who is responsible for the following:
- 3/25 arrived to pick up the vehicle, however the 3rd row seats were unable to be removed due to a malfunctioning latching mechanism in the replacement seats. In addition, the "new seats" had broken plastic seat panels and mix matched upholstery(attached photo)
-4/8 arrived to pick up the 3rd row seats again, however, they had broken plastic seat panels and un matching upholstery(attached photo)
-5/16 arrived to pick up the 3rd row seats, however, there were additional broken plastic seat panels (attached photos)
If Ron Baker is not to blame then who is?  Frankly, your lack of accountability and blame shifting is unacceptable!  ]
Regards,
[redacted]

This customer traded the vehicle in to usd on March 16 2014. GM offered them and they accepted a $5000 rebate above all other reabtes for customer satisfaction.
I have not heard anything else from this customer.
I am under the iompression that they are happy with their new car and the extra $5000 GM gave them.
Please advise me if I am misinformed.
Thank you

As previously stated no repairs were performed to air bag system. Recall service performed related only to ignition lock cylinder.
[redacted]
Service Manager
Ron Baker Chevrolet
[redacted]

Customer [redacted] did bring her vehicle in on 1/22/15 for
a Manufacturers Recall on her 2003 Saturn Vue. This recall included the replacement
of the ignition lock cylinder and...

keys. Which was the only repairs performed on
vehicle at that time.  [redacted] returned on
2/26/15 with a concern that horn goes on and off on its own with horn relay in
place. We did agree to look at vehicle at no charge.
                After inspection
of vehicle we determined that the cause of failure was the horn contact in the
Air Bag assembly. This failure was unrelated and not caused by the replacement
of ignition lock cylinder. Electrically and physically these two components are
not related (Air bag assembly not removed during repairs.) There was also no
damage externally to Air Bag assembly that would have caused failure.
                Determination
was that failure of Air Bag assembly was not in any way caused by Ron Baker
Chevrolet.  
[redacted]
Service Manager
Ron Baker Chevrolet
[redacted]
Email: [redacted]

I will not engage in a back and forth regarding what was or was not said. The main issue is the consumer wants the items cancelled and the refund sent to the lein holder bank. I need a letter or email from the consumer telling us to cancel the items and the check will be sent to the bank.
I am not sure why the offer was rejected when I was giving them what they asked for.

Review: Saturn recall/ignition key cylinder problem. before the repair, horn worked perfectly. After so called repair, horn did not work!

Also, key less entry remote is inoperable! Took it back to find out why the horn doesn't work. Told me there would be $115 charge to diagnosis the problem! Told them I was not going to pay it! The mechanic said steering wheel airbag connector failed! Was told cost would be $1,284.57! Told them to close it back up! My son found the relay switch upside down, so someone had to have put it that way! I called the Service Manager, Don Parker, took over 2 weeks no return call, I sent email and he called. Said the sun had rotted the plastic part under the airbag. My car is never just sitting in the sun, it is parked under car port! The first time I took car to this dealership was in 2011 to replace a running light bulb, kept it overnight, then had dead battery, told I had transmission problem! and the hood cable was broke! It worked just fine., charges to fix all was over $100 not including the transmission! Needless to say, I was upset and would not have taken it back to them, but it had to be a GM dealer. Oh, got lamp light fixed for $12 and no transmission problem!Desired Settlement: the manager said it was not their work, but my car ran perfectly, so something had to have happened while in the technicians care. I just feel like they took advantage of me because I'm an older women with white hair!!

Business

Response:

Customer [redacted] did bring her vehicle in on 1/22/15 for

a Manufacturers Recall on her 2003 Saturn Vue. This recall included the replacement

of the ignition lock cylinder and keys. Which was the only repairs performed on

vehicle at that time. [redacted] returned on

2/26/15 with a concern that horn goes on and off on its own with horn relay in

place. We did agree to look at vehicle at no charge.

After inspection

of vehicle we determined that the cause of failure was the horn contact in the

Air Bag assembly. This failure was unrelated and not caused by the replacement

of ignition lock cylinder. Electrically and physically these two components are

not related (Air bag assembly not removed during repairs.) There was also no

damage externally to Air Bag assembly that would have caused failure.

Determination

was that failure of Air Bag assembly was not in any way caused by Ron Baker

Chevrolet. [redacted]Service ManagerRon Baker Chevrolet[redacted]Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Why was the relay not in it's proper place when returned to me? Did it turn itself over? This dealership has messed me up twice, I will never return to them and will tell many about my problems with them!

Business

Response:

As previously stated no repairs were performed to air bag system. Recall service performed related only to ignition lock cylinder.[redacted]Service ManagerRon Baker Chevrolet[redacted]

My fiancé and I purchased a new 2015 Cruze in the beginning of May here. Everything was quick and smooth, or so we thought.

It has taken over 2 months now to finalize everything. We had been asked to bring in proof of residence, pay stubs, bills, etc, multiple times. At one point, a man named Javier called my fiancé and informed him that they had "lost" our documents we had dropped off and needed us to bring them in AGAIN. How does a business this large simply just lose their clients documents? That was basically our personal information, who knows where it's at now? We feel that our identities are now at risk. This is not the only problem we have encountered.

Our agreement the day we purchased the car was a $500 dollar down payment due by May 18th, 2015. We paid in cash, that exact day. Well, about 3 weeks ago we were asked by [redacted] in finance to sign some more documents because our application was approved by Mega Auto. When we were signing documents, [redacted] asked us if we made our payment. We asked him what payment, and he said the downpayment. We told him we had made it back in May. He looked puzzled, and then asked us how much it was we had paid. We replied $500, and he immediately began saying that we were suppose to pay $1000 and that we had to hurry and pay it. We told him to check our original paperwork because our agreement was $500 and when he did, he seen that we were correct. However, he said that seine had put down (somewhere?) That it was $1000 so he told us that we needed to pay $500 by July 5th, 2015 or we basically wouldn't have our car financed. When we asked why this was necessary, he said that the insurance company required a minimum $1000 down payment. We literally felt pushed up against the wall with no choice but to pay the additional $500 on July 5th.

I feel this is very wrong of them. I left a review on Yelp and was responded to via message by an employee whom I thought was going to help us. I stead, they called my fiancé and gave them this same finance company requirement excuse in order to justify their reason for screwing us and making us pay the additional 500.

In no way do I believe this is right! We put up with them losing our paperwork and having to bring in copies after copies, multiple times... then this? How is this fair? You do not treat customers this way. Our agreement was $500, we have the original paperwork. To push us up against the wall and basically force us to pay this extra 500 or else we wouldn't have our loan is outrageous. If the finance company did require the 1000 down payment, they either 1) should have never sent our application to them being that our down payment was $500, or 2) they should have consulted with us BEFORE sending them our application. They waited until they had us in the office signing more documents to slap us in the face with this extra cost. In no way does anything make this okay. We feel taken advantage of. I also noticed that they messed up another customers down payment and made them over pay as well, their review is here on the Revdex.com website. This is really wrong and we want our refund. If anyone can help us get our refund, please contact us at **SSN** or **SSN** Priscilla or [redacted]

Review: I purchased a 2015 Chevrolet Tahoe from Ron Baker in December 2014 and paid for the Xylon coating which was NEVER installed. My fiancee, [redacted], called the dealership several times regarding installation of the coating and she was told that their Body Shop would contact us for the installation. No one called and we traded the vehicle in at the another dealership on January 15, 2015 because we were unhappy with it. We were told it had features such as 4G LTE, which it did not have. We have since provided Ron Baker with the necessary paperwork (it had to be faxed twice and my fiancee had to follow-up to make sure someone received it) to prove that the vehicle was paid off in order to receive reimbursement for the GAP insurance, warranty and also requested a refund for the Xylon since it was never installed on the vehicle. My fiancee spoke with [redacted] at 4:35pm on 02/18/15 and was advised that the paperwork was received and we should receive the money within 4-8 weeks. (We have not received it yet.) She was also told that she would have to contact the finance manager for the refund on the Xylon. On that same day at 4:40pm my fiancee spoke with Bill Papanos, the finance director, and was told that he would verify that the Xylon was not installed stating something about a "30 day window" and to follow-up with him. She called again on 02/25/15 at 2:25pm to follow-up, but received Bill's voicemail so she left a message. She called again on 03/02/15 at 2:29pm and left another message requesting a call back. She finally spoke with Bill on 03/04/15 at 6:15pm and he again advised that he would look into the matter and get back to her. On 03/10/15 Bill AGAIN advised that he would look into the matter and get back to her and she has called back and left messages on 03/13/15 and 03/18/15 and received no response.Desired Settlement: I would like the refund for the Xylon because it was NEVER installed. There should be NO issue with a "30 day window" because if a service or product is not received a customer should get their money back. As consumers, we followed-up and did what we could on our end. It would also be nice if someone from the dealership would contact either myself or my fiancee to verify where our GAP and warranty refund is and when we would be receiving the refund for the Xylon.

Business

Response:

If reference to the above complaint:The service contract and the Gap have been cancelled with the providers and the refunds will be coming. As the customer stated, [redacted] at RonBaker Chevrolet told them it takes 4 to 8 weeks. It has only been 4 weeks so they will be arriving. We are at the mercy of the GAP and service contract companies. We are not the company holding the poilcy.As for the XLILON, it was installed on the customers vehicle on repair order #[redacted] dated 12-26-2014. We did other work to the purchased vehicle at the same time so we provided the customer with a rental car at no charge. So to sum up the consumer complaint, the GAP and service contract refunds are being processed by the respective companies and as soon as we get them we will send the customer a check. The XZILON was installed per the customers rerquest.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The vehicle was brought in ONLY for the repair of surface scratches and nibs on the paint. The work order my fiancée signed DID NOT have instructions to install the XYLON onto the vehicle as I had specifically spoke with the Body Shop Manager, [redacted], and told him that I DID NOT want the XYLON installed until after I was satisfied with the repairs of the surface scratches and nibs on the paint of the vehicle. We had a lengthy conversation about the paint issues and how I wanted it repaired. He assured me that nothing else would be done except the repair of one of the nibs, which would be done with a small sanding machine that was a size of a dime and the buffing of the surface scratches. Once one of the nibs was repaired, I was supposed to have inspected it to see if I wanted them to repair the rest of the nibs I found on the paint in the same manner. When we went to pick up the vehicle, which they held for almost a week, the body shop service person (I do not recall his name, but his desk is the first desk on the left when entering the body shop office and he drives a motorcycle) was not able to explain to us what work was finished on the vehicle because when I pointed out that it looked like nothing was done he said that he could not explain because he did not know. He could not find the work order and Mr. [redacted] was not in the office to assist us.

I do not know what work order they are looking at or claim to have because there was never an appointment set-up to install the XYLON.

Regards,[redacted]

Business

Response:

[redacted]s spoke to the customer 1 time when the fiance was here dropping off the Tahoe for XZILON paint sealant and some minor paint imperfection corrections.He spoke to Mr [redacted] on the fiances cell phone for approximately 3 minutes. They discussed how we would wet sand and take care of the paint issues on the Tahoe. It was decided on that phone call to not paint all the areas except the left corner of the bumper that had a scratch. That work was performed and it was finished when it was picked up from the body shop. The customer stated it looked like nothing had been done when in fact we wet sanded the areas he was concerned with and painted the left bumper corner.Attached are the repair order and check in sheet that show when we added XZILON. The finaces signature is clearly on both papers.The reason the customer was here is because they had set up an appointment to have the XZILON installed as it was. Thank you[redacted]

Review: I purchased a 2014 Chevrolet Cruze from Ron Baker Chevrolet and financed it through Ally Bank. I received a letter from Ally stating, "Line 6b of your lease agreement (Rebates and non cash credits) should read $764.14 (not $425.00) and line 6c should read $1060.88 (not $1400.02)." Ron Baker Chevrolet misrepresented the rebate amount causing me to pay a larger downpayment. This is clearly unethical and I have attempted to contact Ron Baker multiple times (left messages) since returning from Active Duty, but they have not responded.Desired Settlement: Request a refund for overpayment of downpayment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] - I have attached the letter to this email and sent a copy to your General Sales Manager.

Regards,

Business

Response:

I have reviewed the a copy of the letter that was sent to the customer. What the letter doesnt state is that the customer refused to sign a new lease agreement so we had the bank honor the agreemnet he signed.We will refund the money requested by Mr [redacted]. A check will be sent to him as soon as he accepts this decision through the Revdex.com. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Why would I refuse to sign an agreement that offered a refund but that's beyond the point. The car buying experience at the dealership has been excellent. The car itself has been excellent with no problems. So without this small glitch in the contract, I recommend this dealership to potential buyers. My address changed. Please send the check to:[redacted]

Regards,

Review: On June 29, 2013 I purchased a 2013 chevy cruze with a trade in of a 2007 toyota solara after signing all the paper work the following day for which I needed a co-signer for I was satisfied with my interest rate of 6.9 and a payment of 458.00. A week and a half later I receive a call from [redacted] in finance asking me if me and my co-signer can come in and sign some paperwork that the bank wanted which I found was odd. After past experiences I had a feeling that the car didn't get approved which I asked the sales person [redacted] do they have problems with financing people because I have had an experience twice where I had to bring the car back after having it for two weeks, he says no we have a good financing company because I told I just had my bankruptcy discharged June 10. He tells me they have a financing company that handles problems like that. When I arrived at the finance office that Fri July 12 after having the car for two weeks. I was told by [redacted] that the interest rate had changed from 6.9 to 11.99 and my payment went up from 458.00 to 489.00 a month. I did not like what I was hearing because I had already told him I didn't want to pay over 450.00 and that was pushing it closer to 500.00 a month which I was trying to stay away from. He removed the extra accessories and they payment still was going to be 470.00 but I told him I wanted the gap insurance at least but he said that was the best he could do. I told him I would rather have my car back then to pay a note like that with no warranties he went to talk with his manager when he came back he lowered the car and then gave me the gap insurance and my payment stayed at 458.00 I kept the chevy cruze. Then I asked him when was they going to pay off my car because I keep receiving calls from my last finance company even tho I told them I traded the car in he says when the loan funds they will, I asked if he could call them and let them know so I could stop receiving the calls and he said he would. As I wait for the pay off of my car I continue to receive calls from my old finance company 3 to 4 times a day I call [redacted] a few times to let him know this is still happening he tells me the same story about waiting for loan to fund. By now i'm irritated with Ron Baker and decide to stop payment on my down payment because I don't feel they should be receiving money from me if the car is not being financed its July 22, now and the car still hasn't been financed almost a month now since a brought the car and meanwhile still receiving calls 3 to 4 times a day from old finance company. I'm assuming the car was paid off by July 26 because the phone calls stopped a few days later I receive a letter from Ron Baker about the check I stopped payment on Aug 2 I went to Ron Baker and paid the down payment of 500.00 and was informed they I owe a balance of 404.00 from the pay off of my other car. I told them its not my fault that it took them almost a month to pay off my car if they didn't take forever to pay there wouldn't be any balance and after all this time they gave me the run around they should take care of that cant recall the person who told me this but he called me later and said I needed to pay it I was not in the mood to be talking after all this confusion so I told him I will talk to him later about the situation.Desired Settlement: I want Rob Baker to take care of this balance do to all the headaches they put me through. If a person buys a car and drive away with a signed contract that contract should stay the same not change two weeks after the purchase.

Business

Response:

Vehicle was originally purchased on 6-29-2013. WE had a tough time securing financing for the customer but we were finally able to get it done. The customer came in and rewrote a new contract on 7-12-2013. Original vehiocle price was $23300. Interest rate was 6.9% Customer had originally purchased a Sky LInk system that was taken out of the last contract. The payoff was shown as $11428 on both contracts. Customer payment changed by 1 cent. The interest rate went up but we lowered the price of the car to compensate for that. The actual payoff was $11832.75. The difference is $404.75. The customer stopped payment on her first down payment. She came in and made that $500 good. She has since stopped payment on her second $500. That $500 is past due and we have incurred her high payoff.

At this point I am willing to have the customer bring in the $500 down payment that she owes and I will pay 50% of her high payoff. So at this point she owes us $904.75. I am willing to close this matyter for $702.35.

This offer is not an admission or any wrong doing, it is an attempt to satisfy a customer.

Please advise me of your decision. I look forward to hearing from you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

My original down payment was 1000.00 on June 29 I wrote 2 checks for 500.00 one was available to cash anytime and cleared my account on July 2. The second check for 500.00 was suppose to be deposited on July 19. After having so many problems with the financing I stop payment on the second check because I didn't like the idea of Ron Baker getting my money before the car is financed. Once I stop getting the phone calls from my last finance company I assumed they finally paid off my car. I came in on Aug 2 and paid the last 500.00 down payment in cash. I don't know where they are getting this extra 500.00 from. They need to check their records first then come up with a solution that I can agreed with.

Business

Response:

I want to make sure there is no confusion regarding the money due Ron Baker Chevrolet.

There were 2 cars purchased. A Chevrolet Cuze and there was a trade in on that purchase. That purchase had 2 $500 checks due. Both of those checks were paid, even though a stop payment had been place on one of them. [redacted] came in and paid that money with cash. The only monies due on that account are the high payoff on her trade. Approximately $400.

The second vehilce purchased was by [redacted] and [redacted]. That purchase had on $500 deferred down due on it. That check was returned by our bank due to the fact the customer had placed a stop payment on it. This deal is still due the $500 deferred payment.

Again, as a good faith gesture, I am willing to settle the high payoff for $200 and we absorb the other $200 for the high payoff on the Cruze purchase.

On the Malibu purchase, we are still due the $500 that was due 7-29-2013, deposited 7-30-2013 and returned by our bank 8-05-2013.

If the customer would like to talk to us if there is a question, we are more than happy to get this handled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I can make small payments for now the business can contact me to make these arrangements.

Review: I purchased a 2012 Chevrolet Traverse at [redacted] Chevrolet. I took my vehicle in to [redacted] Chevrolet for maintenance because it was leaking oil. It was the rear main seal. I left it with [redacted] over night and picked it up the next morning. I drove it to my husbands work and when he approached the vehicle he noticed oil splattered all along the lower side of the car. he looked under the hood and there was oil all over. I returned the traverse to [redacted] and spoke with [redacted]. I told [redacted] that the traverse was leaking oil worse than it was and that the engine was coved in oil. [redacted] said he was sorry and said he would fix the problem. he ordered the vehicle be re check and steam cleaned. I left the car with him again and was to pick it up again the next day. I picked up my car in the morning and it was all cleaned and did not leak any oil but I noticed it was making a clatter/knocking sound when I accelerated. I called [redacted] and told him about the noise I was hearing. [redacted] told me to take the car in and he would have it inspected. I took the car in and left it with [redacted] again. He called me and said the car was ready the next day. I asked if he had found the cause of the noise and [redacted] told me he could not hear a noise coming from the motor. [redacted] told me to come back when the noise got louder. I left with my traverse but was not satisfied.

After driving me car around more I heard the noise louder, every time I accelerated. I called GM and told the call representative what was going on and that my car was not being fixed and I was not satisfied. The representative told me she was going to talk with a Mr. [redacted] and that Mr. [redacted] was going to call me within 24 hours. After not hearing anything the next day I called [redacted] at [redacted] and asked him what was going on. He told me to take the car in again and he was going to have the head man [redacted] take a look at it. I spoke with Mr. [redacted] and he told me to take him for a test drive so I can show him exactly what noise I heard. As soon as I accelerated Mr. [redacted] heard the noise I was hearing. We drove around a little more and by the time we got back to the dealership Mr. [redacted] knew exactly the noise I was mentioning. He told me that he was going to see if he can have it fixed. I again left the traverse with [redacted] at [redacted]. After about a week [redacted] called me and told me my car was ready. I went to pick it up and he told he that they could not find the cause of the noise and that GM did dot give them permission to take apart the motor to find the noise.

So now I have my traverse and it is still making the clatter/knocking sound and no one wants to do anything about it and I [redacted]'t know what else to do.Desired Settlement: I want my Chevrolet Traverse to be repaired or replaced.

Business

Response:

We have been in tocuh with GM regarding the small npoise that the customer is concerned about. According to GM Technical Support it is a noise that is inheriant to that particular vehicle and engine. It poses nop concern or danger to the engine. The vehicle does have a 100,000 powertrain warranty. Should a problem occur down the road it would be covered under the terms of the manufacturers warranty.

We have spoken to the area service manager for GM and he has offered us to give the customer an additional rebate toward the purchase of a new vehicle if they so desired. They did have an interest in trading in the vehicle they were driving.

If you have any questions or concerns please feel free to call us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The car never made a noise before I had took it in to have work [redacted]e on it. And I am Being offered a rebate. This rebate is for a new vehicle and I can't afford a new vehicle. If I could have a different car with the same monthly payments I have now then I wouldn't mind.

Review: On May 1, 2015 I went to the car dealership and thought I purchased a car at 517 a month. After going to my bank to get an understand of my car loan I was told I was in a contract for 550 a month and it wasn't through them as the dealership stated. I called the dealership to get more information and this was twice or more a week for 32 days. This also include me physically going to the dealership only to get a run around. At the time of the sell I was active duty, as of the middle of the month I'm a reserve member. All this information they knew from the beginning of the deal. Around the 20th of May, a bank called to ask me for information that the dealership lied to the about which is what I learned later. On the 1st of june I went to the dealership with questions (while the person helping me was too busy to help anyways) so I left to pick up my son. The next day I received a call from a director of sales stating I've avoided appointment (another lie) and needed me to come to the office to discuss my loan. I went up there June 2 at 115 which was two hours after I received his call. With my sick son, I went there to be told the car I drove off the lot did not have an approved loan and that he (Bill director sales) did not care about any situation with my son condition that he needed my keys right then and there, also I should be lucky that I even drove the car for one month. My boyfriend who came after he found out also was disrespected and told by the same guy he was going to call his command to get him in trouble, although I was lied to and he knew that.Desired Settlement: I want any credit ran by them after may 1st dropped from NY credit report and also to make sure no other member goes through this in front of their child ever.

Business

Response:

Ms. * purchased a 2015 Chevrolet Equinox on May 1, 2015. Ms. * purchased this vehicle with a 5 day option contract seeking her own financial banks funding, Navy Federal Credit Union. Ms. * returned to the dealership only to notify us that she was declined by her own bank do to credit performance and other issues that are private. Therefore, the finance department at Ron Baker Chevrolet reached out to multiple financing institutions to secure financing as the original contract was written for Ms. *'s purchase. The financing that was secure and approved based on the original contract was also based on the current employment status and other current financial statuses that Ms. * presented to the dealership on the credit application on May 1st, 2015 which she did SIGN a credit application for processing. The financial institution that approved the loan for Ms. * conducted a final welcome call and financial verification process to Ms. * only to discover that Ms. *'s situation had changed. Originally, Ms. * was employed with the US Navy, which Ron Baker Chevrolet has the up most respect and pride for being in a military town here in San Diego, however she informed the bank representative during this call that she "quit" to become a student. At that time the bank would not provide financing to Ms. * since she no longer had a secure source of income.Mr. [redacted], Ron Baker Chevrolet's Finance Director of 18 years, contacted Ms. * promptly upon notification of this news from the possible financing bank to come to the dealership to discuss this matter privately. When Ms. * arrived Mr. [redacted] tried to consult Ms. * of the financial situation and discuss possible solutions; co-signer, other income, or other bank options of her own. Ms. * denied all solutions explained that she was denied by all other banking opportunities and did not have a option for a co-signer. At this point there was no other option but for Ron Baker Chevrolet to resend the contract do to lack of financing options. Ms. * left upset in the vehicle that would have been her trade in on the original contract but was returned to her (in the same condition) at the time we that we exhausted all financing opportunities above. About an hour or so, Ms. *'s and her "boyfriend" (in military uniform) came back to Ron Baker Chevrolet to discuss matters further with Mr. [redacted]. Immediately Ms. C's boyfriend became very aggressive and confrontational using profanity next to our customer lounge and children's play area causing a complete disturbance of the area. Mr. [redacted] asked both Ms. * and her boyfriend multiple times to refrain from using aggressive behavior and profanity however he did not do so. At that point Mr. [redacted] asked them both to leave the premise. Unfortunately Ron Baker Chevrolet could not obtain financing for Ms. * at this time but hopes possibly obtain her business and secure her as a customer in the future under different financial circumstances. Again, Ron Baker Chevrolet goes above and beyond to facilitate and maintain customers, especially the military and their families. That is why we pride ourselves in our new tag line, "Come Join the Family!"Sincerely,[redacted]

President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ If from May 1, 2015 I was approved under my conditions with a 5 day option contract and I choose to take that one not due to being declined by Navy Federal, but to take the better option, then why did this bank contact me for more information weeks after. After telling the dealership that I was receiving an HONORABLE discharge on 14May2015, they still applied to to a bank that they knew I didn't fit the criteria for. To say a service member quit is disrespectful, the way my boyfriend was treated in uniform after asking questions and Bill became upset was disrespectful. They wanted me to lie to the bank, they didn't uphold an honest and upfront car sells. I as the customer told them my situation, they lied, disrepected my family and humiliated me in front of employees and customers. My 18 month old son cried and was sick while I by myself transferred things to my car because they did not tell me during the phone call before I arrived the situation. I want this matter handle before I take farther action with the military side. ]

Regards,

Business

Response:

To Whom This May Concern,Unfortunately there seems to be many factual items left out of Ms. *'s complaint. Never has Ron Baker Chevrolet disputed Ms. *'s change in employment status, especially if it was due to a honorable discharge from the military service. The employment change was never notified to the finance department at Ron Baker Chevrolet prior to the bank's interview and never that it was due to a honorable discharge, but rather because Ms. * "quit." The fact of the matter and bottom line of the current issue is Ms. * was not currently employeed at time the vehicle purchase financing was going to be finalized by the financial institution. This information of her employment status was given directly by Ms. * during the financial institutions final interview process. At no time did anyone from Ron Baker Chevrolet instruct Ms. * to give false information to any financial institution about her employment status. It is very important to any financial institution to ensure that all current customers and potiential customers they will be lending to, maintain and have means to repay any sort of loan. In regards to Ms. *'s boyfriend, he was invited to the dealership by Ms. *. He was dressed in military uniform presenting himself in a inappropriate, abusive manner using an irrate voice, using profantiy towards our staff members in front of customers including children, even her own. There are several witnesses including staff memebrs and customers who can confirm the behavior he was displaying in our showroom.In regards to Ms. *'s orginal request for a possible solution, to remove all credit inquirys, we unfortunately cannot accomodate this request due to the Fair Credit Reporting Act. Ms. * filled out and signed credit application form allowing Ron Baker Chevrolet to inquire through each credit agency available to us in order to finance the possible vehicle purchase. If necessary we can forward any documents needed with signatures showing the authorization.Besides the behavior of Ms. *'s boyfriend, and obvious misunderstanding of having to maintain current and ongoing employment status from Ms. * inorder to continue the financing process for her new vehicle purchase, at this point the only solution we can offer is to approve her for a another vehicle loan, if and when she becomes gainfully employed. Ron Baker Chevrolet wishes her nothing but the best and hopes to regain Ms. *'s business in the furture under different circumstances.Sincerely,[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[ To Whom May Concern,As noted in previous emails, I was at the time employed until the 14th of May and with that my situation financially did not change. With all the "facts" and "lies" I feel that this should be removed from my credit report due to the failure of qualifying me for the loan that fits for the customer. The several individuals who "sold" me the vehicle knew from both my boyfriend and I that I would be honorably discharged. Then to target only military should be a crime in itself, it is wrong. If I had a "5 day" option then I should have NEVER left the dealership with the vehicle in the first place if I didn't qualify for that option. From day one, I was mislead on the monthly rate "$515" when in the contract it said "$550" and they wanted to justify why. I was never denied by Navy Federal although they obviously lied on the email stating that I was. Finally, my family was disrespected prior to my boyfriend asking BILL about the situation in which BILL became defensive. No employees or families surrounded us and it was no yelling. It was just them two and since he knew the dealership was wrong, he wanted to make something of this. For me not to be informed prior to me coming to the dealership with my infant son who was sick that the vehicle was going to be in their possession because of this loan situation they created was also wrong. I'm an honest and loyal person, if this "BUSINESS" would have done the job from day one we would have a better situation for all parties. I will go to a JAG officer and any other legal matters to handle this complaint. Thank you all for your time. ]

Regards,

Review: On August 21, 2013 I purchase a vehicle 2009 Lexus IS250 at Ron Baker in National City, Ca. At the time I test drive the car I notice that the brakes light, oil change and other light I can't remember another one was on, for which I immediately told the agency and brought the car back to the dealer Ron Baker. Also it was missing wheel nuts on the tires and oil change. The dealer absolutely was aware of this situation that the car was not in perfect condition to be sold and acknowledged to be repair. The car stayed to be fixed in the dealer, I try for them to fixed the problem because I had already done the byer contract, at that time I spoke to the general manager and told that they were mostly into the sells instead to be into the repair of the car.. On August 26, 2013, I went back to picked up the car because they called me that it was ready to be picked up. I did took it home but I still could feel something wrong. I call back the dealer so they could be aware of the situation but didn't do anything about it, the car was already picked up so they didn't want to know nothing about it even though the dealer knew about mechanical problems that this car had and still sold the car. A few days later I had a car accident with my '09 lexus that I had purchase a few days prior which had mechanical, brake problems. I was transported to the hospital with head, arm body injuries, I'm alive by a miracle. The car is at a car repair shop and I have been told that the hydraulic brakes got locked. I try once again to talk to the dealer Ron Baker but the agency refuse to be responsible of this situation. For a Car Dealer like that they have to sell good used or new car with a perfect situation in there mechanical condition.Desired Settlement: I would like for the car dealer to be fully responsible of this incident.

Business

Response:

Mr [redacted] purchased the Lexus IS250 from us on Aug 21, 2013. Before he took delivery we smogged the car and we took off the locking lug nuts( 1 per wheel). He took the vehicle and returned a few days later and spoke to me. He stated he had a flat tire while driving and demanded we replace all 4 tires. We also replaced the battery, rplaced the trunk switch,and installed some missing trunk clips and the one lug per wheel.

When Mr [redacted] spoke to me I NEVER stated that we mostly are into selling cars instead of repairing them. I told him we would take care of the tire and make sure we replace the missing lug from each wheel. We also detailed the car and provided him with a laner while we were handling the items he wanted done.

I know of no call from the customer that stated a few days later he was having problems with the car.

I was told yesterday, September 11, 2013, when I received a message from the customer to call him. I did call him and left him a message but I received no return call. I asked my slaes manager, [redacted] if he knew anything about this customer. He stated yes he heard from him earlier in the day and that he wrecke dhis car. He stated he was in a 3 car collision on the road and he was the middle car. My manager advised him to contact his insurance company.

We have not heard anything from the customers insurance company regarding this matter.

If Mr. [redacted] was rear ended and hit the car in front of him it soundsw like he may have been following at an unsafe distance. But I do not know that because I have not seen the accident report.

I would also advise Mr [redacted] to contact his insurance company. They will do a thorough investigation of the cause.