HELLO - They were asking for the address and it is [redacted] Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] and the General Manager, Christina G., have come to an agreed amount to pay for the services provided. Both parties agreed that emergency work needed to be completed. The issue came down to the price of the work provided and the industry work provided is typically given a price after the emergency work is completed. An email has been sent to [redacted] with the amount of the final agreement and [redacted] agreed to make payment in full to that amount.
This email was sent to Mrs. [redacted]- as of date her check has not cleared. Hi Ms. [redacted],I see that your original invoice amount was $1,019.82. There was a credit done for $252.46 which brought the total due down to $767.36. We did receive the insurance check for the amount of $397.11...
and deposited it. Your personal check has not cleared the bank yet. All checks are sent to a lockbox in IL. If your check said “paid in full” or anything of the sorts it would not be cashed and would be sent to the home office Accounts Receivable department for verification. For legal reasons we are required to confirm that an account will be paid in full before depositing the check. The balance on your account is now $370.25. Once your personal check posts your account will be in a credit of $64.60 and that will be refunded to you by our corporate office via a check. I will personally keep an eye on your account to make sure your check posts and your refund is issued. About the letters you received, Cindy is required to send letters if we receive a payment and there is still a balance due. I apologize that the letters seemed threatening. I will review Cindy’s letters and her process to ensure better customer service going forward. I hope I have addressed all of your concerns. If there is anything else that I can help with please don’t hesitate to contact me. Thanks! Jennifer WilderWest RegionRoto-Rooter Services Company513-762-6442 Office Phone859-512-1918 Cell Phone
Mr. [redacted] and I discussed his concerns. I let him know that I was very sorry that there were delays in his call being dispatched, and that is normally not the case. We take call back's very seriously, and do our best to make sure the customer is taken care of and satisfied. I explained that the confusion might have been because our tech who normally closes on Friday injured himself and was suddenly not able to work that night, so they may have been relying on getting a technician from Denver to come down for the call. Mr. [redacted] said that we did get out and get the line running, and did not charge him for the second service. I also explained that the Water Restoration team is an entirely separate team from the service side of things, which is why their service was not able to be scheduled until Monday. I let him know that I was happy they were able to give him accurate expectations so that he was able to call another company that was able to get to his restoration much faster. Mr. [redacted] does have some issues with his sewer line that might cause it to back up again, but I explained that there was a 6 month guarantee, and made sure that he understood his options for more permanent solutions. He stated that we covered all of his concerns, and I asked him to please let me know if he had any further concerns or questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tonight, I responded to the local manger's letter he sent me on 3/27. It says that I was not offered anything in addition to what I was originally owed. It appears that I was taken advantage of because I had my sanitary drain backing up and did not have an opportunity to shop around. I agreed to the price not knowing fully what was involved. I'm just asking for a fair price and not be taken advantage of due to the emergency situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The work performed was not to my satisfaction the first guy who came he knew how to unclog drains, he wasn't a plumber. And he said that he was standby and they call him as a standby. He spent over two hours at my house and nothing got done, and he ruined the pipes that we purchased, then he called RotoRooter and they said that they would send a master plumber the next day. So, the next day, I spoke with the master plumber (that wasn't a master plumber) that the other guy did a poor job and he had to correct his mistakes, and that there was piece missing that he couldn't do his job, he said there was a clamp there was supposed to go around the pipes so it wouldn't leak, and he put some sort of plastic around it, and when I turned my dishwasher on, it started leaking and I didn't want to ruin my cabinets so I put a pot underneath to catch the dripping water. Then I contacted RotoRooter to tell them what happened, and they said they would get the same guy to come back out to fix, and he came back, and told me that it should be fixed, and it wasn't again, and I didn't call back because I didn't want them to do it, so I called the contractor who remodeled the kitchen, he put the pipes together and it's running good. They sent me a check for $40 that I asked for back in June for the coupon and they sent it I want to say near end of August or beginning of September, all it does it takes off the discount it doesn't take into account the pipes that I purchased and it doesn't take into account the person that I had to hire to fix what they had messed up three times. The balance would be $300 of a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Tell us whyI Talked to your representative [redacted] yesterday and today. We called first thing in am to confirm work and give notice we were in route. There was no communication that we were not to proceed at that point. We had 3 men on site till 2pm. [redacted] was holding us up. When she called to have...
us wait after we had plumber install valve so we could have leak detection performed she said we should wait because she was thinking it was the Cities issue. I explained that we were almost certain that it was [redacted] issue and City would not fix. Explained to her that we would be making charges for our crew and the leak detection whether we completed the job or not and she acknowledged she was aware of that. After the city as we had known communicated that it was indeed [redacted]’s issues she then said she was looking for cheaper alternative. She was again informed that she would be getting charges for the labor we had on site that day and we were ready to complete the job. We were not providing leak detection for someone else to perform the work and 6 to 10ft radius is common on underground lines and we would have had no problem completing task with that location. We did not charge for Sunday emergency service because they had agreed for us to perform repair of water line. We did not charge for dump truck or backhoe that was onsite all day as well. Leak detection was 700.00 Plumber to install valve and part 400.00 Lead tech 600.00 2nd tech 550.00 Total 2250.00 Once we detected leak she had us stop so she could find a cheaper alternative. Did not want us to proceed since it was not an emergency anymore. Again let her know we were ready to make repair and she would be charged for that days labor . She refused to let us continue. [redacted] your representative was informed several times yesterday that charges were going to be made. here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Roto-Rooter Services Company135 South AvenueWest Seneca NY 14224April 18, 2017[redacted]Revdex.comReference I.D. # [redacted]Job Address: [redacted]Dear [redacted]:9/16/16 we cleaned a sanitary sewer lateral from the fresh air inlet/ trap located on the...
front lawn of the home. Anunknown blockage was found trap back. The service had a 6 month warranty. We did return the next day when the toilet wasbacking up. We resolved the issue at no charge to the customer.About 3 months later, 12/06/16 the sewer was backed up again. We cleaned the line again under the warranty. Stones werefound in the trap and we were able to remove them. At no charge we camera inspected the sewer and we were unable to seeany issues that would explain why the sewer had stones in it.On 3/24/17, just over a week past the expired 6 month warranty, we returned and cleaned the sewer again at no charge. Weagain at no charge camera inspected the sewer. The blockage was in the trap.We could not see anything that would be conclusive to indicate why the sewer would repeatedly back up. The sewer is old.The stones could have been dropped by someone down the vent or they could be from a bad joint that is not visible with thecamera. A bad joint could also allow water to leak out causing the solids to remain and buildup in the pipe. We suggested arepair to replace a section of the sewer that had multiple bend fittings. The customer stated that they were not interested infixing anything nor receiving a quote. We also did attempt to open a natural storm drain from the basement at no charge. Thecustomer was not interested in a quote for a repair.In conclusion, we cleaned the sewer and honored the warranty. We provided 2 free camera services and cleaned the line afterthe warranty had expired. We suggested a possible repair and the customer was not interested. It is unfortunate that whenthe sewer backs up, it backs up into the washing machine. The washing machine discharge pipe is improperly installed. Thedischarge hose is inserted directly into a drilled hole in the top of the hung sewer pipe in the basement.We are declining the customer’s request for a full refund. It is unfortunate that the customer feels that they received no valuein the services they were provided and some cases weren’t charged for. We always strive to satisfy each and every customer.But sometimes repairs are required.Sincerely,David [redacted]
The RRSC's reply is unclear. [redacted] at your Delaware office advised me that he initiated a refund on or about July 14, 2016. I have followed up on diver occasions about this issue. I have been given the round-around from a business that supposed to be reputable. Roto Rooter has been in business for a long time so I assumed it was above board. It is obvious to me that Roto Rooter is not. I purchased my the pipes and was not refunded for the out of pocket. The work was shoddy and performed by a worker that was not a plumber. I want to specifically know if I am going to receive a refund.
In response to my Revdex.com complaint, the safety manager Todd called me at 3:43 P.M. Tuesday, June 6, 2017. I called him back around 3:00 Wednesday, June 7; 3:00 Tuesday, June 13; and 10:50 Thursday, June 15. I was told today by the operator Amy that Todd had passed on my Revdex.com complaint to the general manager (name unknown). Before and after my complaint to the Revdex.com, there hasn't been a consistent point of contact, which is indicative of poor communication on its end.Roto-Rooter repaired damage Sunday, May 28, 2017 from work the plumbing company performed in November 2016. I had to keep calling for restoration, and supervisor Adam Zweck came out Wednesday, May 31, to dehumidify although he said he would come Tuesday. HE ALLOWED DAYS TO GO BY WITH ME HAVING WET FLOORS AND A MOLDY SMELLING HOUSE. Today is Sunday, July 2, and not a single person at Roto-Rooter has been proactive in discussion about paying for repairs to my drywall due to the cut on May 28. I'm constantly calling the company for next steps, and there's not a central person for whom to speak to resolve this second go-around due to an incompetent technician from November of last year. Let me be clear about the series of errors: In November 2016, a technician turned off the water supply line from my yard without turning it back on, he didn't save the damaged pipes as instructed by [redacted], and he ended up installing the wrong pipes that resulted in another water pipe leak. In May 2017, a different technician installed new pipes as I'm under a one-year warranty, but it took the manager days to come out to attempt to dry, and I still haven't heard from Roto-Rooter about paying for fixing the drywall.Roto-Rooter needs to take full responsibility for poor work and poor communication. I'm demanding a refund. Roto-Rooter has inconvenienced me a great deal and caused more issues.
The customer scheduled an appointment with us on 12/26/2017 at 3:02PM. The service arrival window was between 4PM and 8PM, with a 30min. call from dispatch department stating we are on the way. We were running behind so the Dispatcher called [redacted] at 6:38PM, informing her our plumber is running...
behind and asking her if she wants to reschedule. She stated no, I need service tonight, the dispatcher said I don't know if we can make it but I will keep you informed. The dispatcher then called her at 9:25PM, saying we are running behind, she tells us Don't worry about it, I'll find someone else in the morning.I called [redacted] today and reviewed the concern with her, she was disappointed that we could not make the 4 hour service window. I apologized and said sometimes the plumber runs late from his previous job. She did understand and thanked me for calling her, asked her if I can win her over as a customer again to please call us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When we were originally onsite we were informed that the customers deductible was $500. With that in mind the customer filed a claim however once the job was completed we were informed that the customers deductible was $2500 resulting in a denied claim for not meeting his deductible...
threshold. I (Brady [redacted]) spoke to the customer today and he paid $500 to close out the concern. He stated he is happy with that but not happy with our sales member.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Will look further into issue Monday morning and reach out to customer immidiately after reviewing everything.
HELLO - They were asking for the address and it is [redacted] Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[redacted] and the General Manager, Christina G., have come to an agreed amount to pay for the services provided. Both parties agreed that emergency work needed to be completed. The issue came down to the price of the work provided and the industry work provided is typically given a price after the emergency work is completed. An email has been sent to [redacted] with the amount of the final agreement and [redacted] agreed to make payment in full to that amount.
This email was sent to Mrs. [redacted]- as of date her check has not cleared. Hi Ms. [redacted],I see that your original invoice amount was $1,019.82. There was a credit done for $252.46 which brought the total due down to $767.36. We did receive the insurance check for the amount of $397.11...
and deposited it. Your personal check has not cleared the bank yet. All checks are sent to a lockbox in IL. If your check said “paid in full” or anything of the sorts it would not be cashed and would be sent to the home office Accounts Receivable department for verification. For legal reasons we are required to confirm that an account will be paid in full before depositing the check. The balance on your account is now $370.25. Once your personal check posts your account will be in a credit of $64.60 and that will be refunded to you by our corporate office via a check. I will personally keep an eye on your account to make sure your check posts and your refund is issued. About the letters you received, Cindy is required to send letters if we receive a payment and there is still a balance due. I apologize that the letters seemed threatening. I will review Cindy’s letters and her process to ensure better customer service going forward. I hope I have addressed all of your concerns. If there is anything else that I can help with please don’t hesitate to contact me. Thanks! Jennifer WilderWest RegionRoto-Rooter Services Company513-762-6442 Office Phone859-512-1918 Cell Phone
CALLED CUSTOMER AND APOLOGIZED TO HIM FOR THE LETTER .. HE APPRECIATED MY CALL
Mr. [redacted] and I discussed his concerns. I let him know that I was very sorry that there were delays in his call being dispatched, and that is normally not the case. We take call back's very seriously, and do our best to make sure the customer is taken care of and satisfied. I explained that the confusion might have been because our tech who normally closes on Friday injured himself and was suddenly not able to work that night, so they may have been relying on getting a technician from Denver to come down for the call. Mr. [redacted] said that we did get out and get the line running, and did not charge him for the second service. I also explained that the Water Restoration team is an entirely separate team from the service side of things, which is why their service was not able to be scheduled until Monday. I let him know that I was happy they were able to give him accurate expectations so that he was able to call another company that was able to get to his restoration much faster. Mr. [redacted] does have some issues with his sewer line that might cause it to back up again, but I explained that there was a 6 month guarantee, and made sure that he understood his options for more permanent solutions. He stated that we covered all of his concerns, and I asked him to please let me know if he had any further concerns or questions.
called customer and l/m in reagards to pricing. gave $75 credit on account. The customer is now happy and will use us again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tonight, I responded to the local manger's letter he sent me on 3/27. It says that I was not offered anything in addition to what I was originally owed. It appears that I was taken advantage of because I had my sanitary drain backing up and did not have an opportunity to shop around. I agreed to the price not knowing fully what was involved. I'm just asking for a fair price and not be taken advantage of due to the emergency situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The work performed was not to my satisfaction the first guy who came he knew how to unclog drains, he wasn't a plumber. And he said that he was standby and they call him as a standby. He spent over two hours at my house and nothing got done, and he ruined the pipes that we purchased, then he called RotoRooter and they said that they would send a master plumber the next day. So, the next day, I spoke with the master plumber (that wasn't a master plumber) that the other guy did a poor job and he had to correct his mistakes, and that there was piece missing that he couldn't do his job, he said there was a clamp there was supposed to go around the pipes so it wouldn't leak, and he put some sort of plastic around it, and when I turned my dishwasher on, it started leaking and I didn't want to ruin my cabinets so I put a pot underneath to catch the dripping water. Then I contacted RotoRooter to tell them what happened, and they said they would get the same guy to come back out to fix, and he came back, and told me that it should be fixed, and it wasn't again, and I didn't call back because I didn't want them to do it, so I called the contractor who remodeled the kitchen, he put the pipes together and it's running good. They sent me a check for $40 that I asked for back in June for the coupon and they sent it I want to say near end of August or beginning of September, all it does it takes off the discount it doesn't take into account the pipes that I purchased and it doesn't take into account the person that I had to hire to fix what they had messed up three times. The balance would be $300 of a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Tell us whyI Talked to your representative [redacted] yesterday and today. We called first thing in am to confirm work and give notice we were in route. There was no communication that we were not to proceed at that point. We had 3 men on site till 2pm. [redacted] was holding us up. When she called to have...
us wait after we had plumber install valve so we could have leak detection performed she said we should wait because she was thinking it was the Cities issue. I explained that we were almost certain that it was [redacted] issue and City would not fix. Explained to her that we would be making charges for our crew and the leak detection whether we completed the job or not and she acknowledged she was aware of that. After the city as we had known communicated that it was indeed [redacted]’s issues she then said she was looking for cheaper alternative. She was again informed that she would be getting charges for the labor we had on site that day and we were ready to complete the job. We were not providing leak detection for someone else to perform the work and 6 to 10ft radius is common on underground lines and we would have had no problem completing task with that location. We did not charge for Sunday emergency service because they had agreed for us to perform repair of water line. We did not charge for dump truck or backhoe that was onsite all day as well. Leak detection was 700.00 Plumber to install valve and part 400.00 Lead tech 600.00 2nd tech 550.00 Total 2250.00 Once we detected leak she had us stop so she could find a cheaper alternative. Did not want us to proceed since it was not an emergency anymore. Again let her know we were ready to make repair and she would be charged for that days labor . She refused to let us continue. [redacted] your representative was informed several times yesterday that charges were going to be made. here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Roto-Rooter Services Company135 South AvenueWest Seneca NY 14224April 18, 2017[redacted]Revdex.comReference I.D. # [redacted]Job Address: [redacted]Dear [redacted]:9/16/16 we cleaned a sanitary sewer lateral from the fresh air inlet/ trap located on the...
front lawn of the home. Anunknown blockage was found trap back. The service had a 6 month warranty. We did return the next day when the toilet wasbacking up. We resolved the issue at no charge to the customer.About 3 months later, 12/06/16 the sewer was backed up again. We cleaned the line again under the warranty. Stones werefound in the trap and we were able to remove them. At no charge we camera inspected the sewer and we were unable to seeany issues that would explain why the sewer had stones in it.On 3/24/17, just over a week past the expired 6 month warranty, we returned and cleaned the sewer again at no charge. Weagain at no charge camera inspected the sewer. The blockage was in the trap.We could not see anything that would be conclusive to indicate why the sewer would repeatedly back up. The sewer is old.The stones could have been dropped by someone down the vent or they could be from a bad joint that is not visible with thecamera. A bad joint could also allow water to leak out causing the solids to remain and buildup in the pipe. We suggested arepair to replace a section of the sewer that had multiple bend fittings. The customer stated that they were not interested infixing anything nor receiving a quote. We also did attempt to open a natural storm drain from the basement at no charge. Thecustomer was not interested in a quote for a repair.In conclusion, we cleaned the sewer and honored the warranty. We provided 2 free camera services and cleaned the line afterthe warranty had expired. We suggested a possible repair and the customer was not interested. It is unfortunate that whenthe sewer backs up, it backs up into the washing machine. The washing machine discharge pipe is improperly installed. Thedischarge hose is inserted directly into a drilled hole in the top of the hung sewer pipe in the basement.We are declining the customer’s request for a full refund. It is unfortunate that the customer feels that they received no valuein the services they were provided and some cases weren’t charged for. We always strive to satisfy each and every customer.But sometimes repairs are required.Sincerely,David [redacted]
The RRSC's reply is unclear. [redacted] at your Delaware office advised me that he initiated a refund on or about July 14, 2016. I have followed up on diver occasions about this issue. I have been given the round-around from a business that supposed to be reputable. Roto Rooter has been in business for a long time so I assumed it was above board. It is obvious to me that Roto Rooter is not. I purchased my the pipes and was not refunded for the out of pocket. The work was shoddy and performed by a worker that was not a plumber. I want to specifically know if I am going to receive a refund.
In response to my Revdex.com complaint, the safety manager Todd called me at 3:43 P.M. Tuesday, June 6, 2017. I called him back around 3:00 Wednesday, June 7; 3:00 Tuesday, June 13; and 10:50 Thursday, June 15. I was told today by the operator Amy that Todd had passed on my Revdex.com complaint to the general manager (name unknown). Before and after my complaint to the Revdex.com, there hasn't been a consistent point of contact, which is indicative of poor communication on its end.Roto-Rooter repaired damage Sunday, May 28, 2017 from work the plumbing company performed in November 2016. I had to keep calling for restoration, and supervisor Adam Zweck came out Wednesday, May 31, to dehumidify although he said he would come Tuesday. HE ALLOWED DAYS TO GO BY WITH ME HAVING WET FLOORS AND A MOLDY SMELLING HOUSE. Today is Sunday, July 2, and not a single person at Roto-Rooter has been proactive in discussion about paying for repairs to my drywall due to the cut on May 28. I'm constantly calling the company for next steps, and there's not a central person for whom to speak to resolve this second go-around due to an incompetent technician from November of last year. Let me be clear about the series of errors: In November 2016, a technician turned off the water supply line from my yard without turning it back on, he didn't save the damaged pipes as instructed by [redacted], and he ended up installing the wrong pipes that resulted in another water pipe leak. In May 2017, a different technician installed new pipes as I'm under a one-year warranty, but it took the manager days to come out to attempt to dry, and I still haven't heard from Roto-Rooter about paying for fixing the drywall.Roto-Rooter needs to take full responsibility for poor work and poor communication. I'm demanding a refund. Roto-Rooter has inconvenienced me a great deal and caused more issues.
The customer scheduled an appointment with us on 12/26/2017 at 3:02PM. The service arrival window was between 4PM and 8PM, with a 30min. call from dispatch department stating we are on the way. We were running behind so the Dispatcher called [redacted] at 6:38PM, informing her our plumber is running...
behind and asking her if she wants to reschedule. She stated no, I need service tonight, the dispatcher said I don't know if we can make it but I will keep you informed. The dispatcher then called her at 9:25PM, saying we are running behind, she tells us Don't worry about it, I'll find someone else in the morning.I called [redacted] today and reviewed the concern with her, she was disappointed that we could not make the 4 hour service window. I apologized and said sometimes the plumber runs late from his previous job. She did understand and thanked me for calling her, asked her if I can win her over as a customer again to please call us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When we were originally onsite we were informed that the customers deductible was $500. With that in mind the customer filed a claim however once the job was completed we were informed that the customers deductible was $2500 resulting in a denied claim for not meeting his deductible...
threshold. I (Brady [redacted]) spoke to the customer today and he paid $500 to close out the concern. He stated he is happy with that but not happy with our sales member.
I have given our A/R permission to issue out the $500 dollar check since the payment has cleared. It takes 7-10 business days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]